Cyara
DECEMBER 21, 2020
3 Holiday Wish-Listed Gifts to Give Back to Your Customers. And Your Business | Part 3, Happier Customers. Customer experience is a key competitive differentiator, and keeping customers happy matters more than ever. According to Zendesk’s most recent trend report , 50% of customers say they would switch to a competitor after just one poor experience with a brand.
GetFeedback
DECEMBER 21, 2020
Simplifying CX YouTube series video highlighting tips for building your 2021 customer experience strategy.
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BlueOcean
DECEMBER 21, 2020
Have you ever been more ready to end a calendar year? In our world of customer care, empathy has always been the cornerstone, the key to happy customers and happy clients. When 2020 came along and turned the world upside down, empathy became simply priceless. Impacted by the pandemic, unemployment, health issues, wildfires, lockdowns, and endless other challenges, customers needed a point of human connection more than ever before.
eglobalis
DECEMBER 21, 2020
IoT Is Transforming Operations, Customer Experience and Employee Experiences, Efficiency and generating Growth. The post IoT Is Transforming Operations, Customer and Employee Experiences, and Generating Growth appeared first on Eglobalis.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
ShepHyken
DECEMBER 21, 2020
Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. How to Provide the Best Possible Customer Experience? by GISuser. (GISuser) If you don’t have a well-planned customer service strategy, you are highly likely to lose business.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
PK
DECEMBER 21, 2020
Traditional loyalty programs feature points, rewards, and member benefits to promote repeat purchases. But programs like these present a challenge for technology consumer goods with companies who sell devices like […]. The post The engineered experience: Loyalty for technology consumer goods appeared first on PK.
Integrity Solutions
DECEMBER 21, 2020
For most of us, 2020 is a year we’ll be glad to see in the rear-view mirror. Between the pandemic, the business disruption, and the many personal and professional struggles and responsibilities we’ve all had to juggle over the past 12 months, it’s been challenging, to say the least. While disruption is always rough when you’re going through it, as 2020 closes out, we can also reflect back on some of the silver linings and positive developments that came out of the year.
Lithium
DECEMBER 21, 2020
Don’t forget, Khoros Kudos nominations are open until July 31st , don’t miss out on your chance to show off how your brand delivers world-class digital customer experiences. We're gathering insights from Khoros customers, and need your feedback! Help us out by taking a few minutes to take this Customer Feedback Opportunity. Here are the Atlas highlights for June.
CSM Magazine
DECEMBER 21, 2020
Even before the COVID pandemic, the trend toward working at home was becoming more popular. However, by March 2020, many workers transitioned to working at home as offices closed and social distancing regulations were put in place. Even those who prefer working at home may find it a challenge. Indeed, some issues arise at home that would not be relevant to office culture.
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
Oracle
DECEMBER 21, 2020
Thank you to all of the 2020 Markies winners, finalists, and submissions. Over the past 16 weeks, you ‘ve had the chance to learn more about the categories, finalists, and winners of the 2020 Markie Awards in our Markies Monday blog series. Can you see now why the judges had such a hard time picking the winners this year? Check out the links below to learn more about each of the Markie categories and the finalists and winners we applauded.
MyCustomer
DECEMBER 21, 2020
Customer experience is all about understanding and responding to customer and employee expectations in ways that drive business results. 5th Feb 2021 How to adapt to a changing customer environment. By Michael Hinshaw Managing Director.
Lithium
DECEMBER 21, 2020
? Almost a month has passed since Khoros entered a company-wide work from home initiative. We are happy to report Khoros has not slowed down and we are still here to keep you moving forward and all ways connected. @ JacobBo produced an excellent source of information regarding Best Practices for Community Management in a Crisis. The information didn’t stop there, the conversation continues for Khoros customers in our Group Hub for Crisis Management Tools !
MyCustomer
DECEMBER 21, 2020
Customer experience is all about understanding and responding to customer and employee expectations in ways that drive business results. 5th Feb 2021 How to adapt to a changing customer environment. By Michael Hinshaw Managing Director.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
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Lithium
DECEMBER 21, 2020
Searching for a new job in the regular world can be time-consuming, confusing, and difficult. Add in the recent events of COVID-19 to that mix, and all of those feelings are instantly heightened. Here are a few tips to keep yourself engaged in the job search and continue making progress! Always leverage and expand your network. I know this seems obvious, but this could not, (and I repeat) could not be more crucial during this time.
CSM Magazine
DECEMBER 21, 2020
When we go to school to study for a degree, we assume that the knowledge and skills we’ll obtain there is everything we need for success. We rely too much on this and often forget that college and university programs are designed to provide us with fundamentals and develop our urge for development and continuous learning. Luckily, there are some tips and tricks that may be left out if you only attend lectures, work on your research projects, and read recommended literature.
Lithium
DECEMBER 21, 2020
?. These last few months might have been lacking changes in scenery for many of us, but the Atlas team has been hard at work to bring you a freshly redesigned homepage to enjoy. Please let us know what you think about the redesign, and what could be improved, as we continue investing in the improvement of the Customer Experience. ?. April marked the launch of Khoros Modern Chat !
Knowmax
DECEMBER 21, 2020
What is proactive customer service and how can it benefit your business?
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Lithium
DECEMBER 21, 2020
I’d like to take this opportunity to share a message from the Khoros Facebook page , showing support for anybody who has been affected by racial injustices: “We’re all connected. When one of us hurts, we all hurt. It has to stop. The Khoros team stands in solidarity with the Black community in the fight for racial equality and social justice. We’re donating to The Center for Social Inclusion to help advance this important work, and we’re grateful for their leadership and the many others who are
Forrester's Customer Insights
DECEMBER 21, 2020
Back in March, Nick Barber and I teamed up to help B2B marketers assess whether virtual events were a viable alternative to physical, as COVID-19 forced event managers to cancel in–person events wholesale. More than six months later, we now see virtual decisions stretching into 2021 as more B2B marketers evaluate how much of a role digital events will play in their marketing strategy.
Lithium
DECEMBER 21, 2020
Here’s some good news to end your week: the Khoros Kudos Awards deadline has been extended to July 31st! This gives you four weeks to pull together your story and share your successes in the 11 award categories — including the crisis management category we added last month. Here are the 11 categories: Best-in-Class Care. Best-in-Class Community. Best-in-Class Marketing.
Knowmax
DECEMBER 21, 2020
Top 10 customer centric strategies to gain loyalty.
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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
Lithium
DECEMBER 21, 2020
Authors: and. Everything changes so quickly, last week feels like a month ago and last month feels like it was last year. While no one has a crystal ball, we all want to know how we can plan for the next month or two. As Marketers, we're having to pivot quickly to make sure we're providing useful and relevant content to our audiences. So what are some best practices you could lean on to ensure content is fresh and engaging so audiences don’t get burnt out from it all?
TechSee
DECEMBER 21, 2020
For a consumer packaged goods (CPG) company, inventory management is a never-ending cycle. Whether it’s a chain store, grocery store, or a vending machine in a gas station, keeping items stocked and accounted for and tracking what sells is a time-consuming and continuous undertaking for CPG companies. But keeping up with demand is only one part of the sales equation.
Lithium
DECEMBER 21, 2020
Hello everyone! Just a few quick important updates from the Atlas team. Hope everyone is having a healthy and productive month! As part of Phase 2 of our Atlas restructure project, the team has made some changes to the external category Atlas Hub , to better organize the different areas in that category. Job Board Alert ! Know somebody looking for a job?
Storyminers
DECEMBER 21, 2020
It’s hard to move your business forward when the people who want to support you want to charge you more than your business model allows. Sometimes, it feels like you can either pay others or pay yourself. Well, you don’t have to make that tough choice any longer. Now, you can get the support you need without breaking the bank. iWorker (one of our affiliates) has been supplying us with administrative and special services support for over a year now.
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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
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