ProProfs Chat
MAY 28, 2020
People think of loyalty as a customer for a lifetime, but it is really much simpler than that. It’s about the next time, every time. – Shep Hyken. No matter if you own a mom and pop shop at a street corner or run a multinational apparel brand, loyal customers are driving your business forward, one transaction at a time. . However, brand loyalty has become just another ‘buzz-phrase’.
iPerceptions
MAY 28, 2020
The disruption from COVID-19 on brands and consumers globally has been unprecedented.
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Interactions
MAY 28, 2020
Coronavirus has economies around the world down to its knees. As governments plan a phased approach to open up businesses, consumers are both excited and cautious about their safety and welfare. A recent survey by Deloitte asked people whether they agree with the statement: “I feel safe going to the store right now.” In the US, only 34% of those surveyed responded with “agree” or “strongly agree.” .
Beyond Philosophy
MAY 28, 2020
It seems logical to do what everyone else is doing successfully when you get into business. It makes no sense at all to do it differently, does it? It won’t be good for your career, your team, or your bottom line. So why is it that doing something different does create such success for specific brands? We discussed the surprising way that new ideas that seem crazy can do amazing things for your brand in a recent podcast.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
Integrity Solutions
MAY 28, 2020
The only reason that a customer would or even should consider doing business with us is that somehow we enhance their ability to attract and serve their customers. By Derek Roberts. If you are in sales, you know that feeling of satisfaction (or even elation) you get from closing a sale. It’s motivating and rewarding. However, the allure of “getting the win” can also be a potential trap for some of us.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Michel Falcon Experience
MAY 28, 2020
On today’s episode, Sarah Smolej comes on and we chat about: Who taught me my most valuable leadership lessons. Why leadership matters to company culture. Two things that I recite to myself daily (one of them is in Spanish). Plus, more! Listen on Apple podcast or Buzzsprout (for Andriod users). The post Podcast: Two Things I Recite to Myself Daily appeared first on Customer Experience Customer Service Keynote Speaker.
Ecrion
MAY 28, 2020
Statistics state that 37% of businesses in the US now use AI. Additionally, recent reports are also stating that AI poses the potential to increases business profitability rates by 38% by 2035. AI in business opens up avenues for measurable process optimization and increased efficiency. Businesses that don’t invest in AI run the risk of falling behind the pack.
Heart of the Customer
MAY 28, 2020
“All creativity should communicate in a nanosecond.” So says George Lois, the “original Mad Man of Madison Avenue,” in his book, Damn Good Advice (for people with talent). He’s talking about advertising, but his recommendation applies to any organizational communication – especially in customer experience. There’s no time to waste I’ve written about the […].
SurveyGizmo
MAY 28, 2020
By Heather Rollins, VP of Human Resources at SurveyGizmo, and Vanessa Bagnato, Director of Enterprise Solutions at SurveyGizmo. As an HR leader, creating a great place to work by improving the employee experience is at the heart of everything we do. It keeps employees engaged, productive, and loyal. It boosts productivity and enhances customer relationships.
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
NetBase
MAY 28, 2020
Consumers and brands are finding bright spots in what has been a dark time. One unlikely offering is an upstart toilet tissue brand that is taking a swipe at the big rolls! Let’s see why they’re generating buzz and what “ butt crumble ” is all about. There is a renewed interest in sustainable products. It makes sense, as necessity and scarcity continue to prove to be the mother of all inventions, and toilet paper was at the top of the “can’t find it” list this season.
Talkdesk
MAY 28, 2020
Extending Virtual Private Network (VPN) connections throughout an organization became a common tactic employed by many companies to enable remote agents during the coronavirus (COVID-19) crisis. However, this tactic is not future-proof. The extra cost of extending your VPN connection means buying and building out technology that will no longer be used once your agents return to the contact center.
Kustomer
MAY 28, 2020
Listen and subscribe to our podcast: In this episode of Customer Service Secrets , Blake Morgan joins Gabe Larsen to discuss the importance of focusing on the customer and its role in attracting more customers. For the last 12 years, Blake has been in the customer service industry as either a practitioner or thought leader. She got her start as a customer service executive at Intel and for the past 5 years she has been a keynote speaker.
MyCustomer
MAY 28, 2020
Empathy is essential in challenging times. It’s the foundation of interactions that connect, reassure, and engage. Empathy — that is,E 28th May 2020. By Seth Grimes Principal consultant.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
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GetFeedback
MAY 28, 2020
The 8 steps to creating a successful post-purchase survey plan.
Forrester's Customer Insights
MAY 28, 2020
If you have needed care over the last couple of months you likely have encountered a self-triage solution. These are designed to help you assess your symptoms and determine the next best step which may include a setting of care. Conversely, if you are a healthcare organization (HCO), you likely have had to deploy a self-triage solution to stem […].
Gainsight
MAY 28, 2020
Every organization – regardless of size, industry or type of product – experiences challenges when developing and optimizing their customer strategy. Whether you are just building the foundation of your customer success team or are looking for ways to scale and drive growth, there are obstacles that require the full support of your organization to tackle.
InMoment XI
MAY 28, 2020
Text analytics, also known as text mining, is a technology that turns that unstructured information into structured information so that it can be properly analyzed by business intelligence systems. From there, the data can be used to guide business changes and increase customer satisfaction. With text analytics, businesses have the power to collect, store and.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Lithium
MAY 28, 2020
With 44% of global consumers spending more time on social media due to COVID-19, there’s no better time to take a look at optimizing your social media marketing funnel. We recently released a three-part ebook series called the Social Media Trilogy to help. This series helps you improve in three core use cases for social media marketing: awareness, engagement, and conversions/sales.
delighted
MAY 28, 2020
We are excited to announce that Additional Questions now has 7 new feature enhancements that will help take your customer experience program to the next level. Now, you can create an “other” answer option for your multiple choice questions, share additional questions answers directly in Slack, randomize question order, and more. First, a quick recap.
Gainsight
MAY 28, 2020
Two weeks ago, we launched the Horizon Experience, Gainsight’s simple, intuitive, and beautiful new product experience. In previous posts , we shared our design values and our approach to implementing the experience. But what happens when you acquire a product that has a completely different user experience? Today I’ll share some thoughts around how we are marching forward toward a fresher, more unified experience in Gainsight PX.
Forrester's Customer Insights
MAY 28, 2020
There’s a growing set of technologies that sense or control the ambient physical world beyond our screens. Smartphones have geopositioning receivers, gyroscopes, compasses, and barometric pressure sensors so that they can sense location, movement, and weather. The latest Apple iPad, launched this month, has a LiDAR time-of-flight sensor to detect and measure objects at a […].
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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
C Space
MAY 28, 2020
Customer, Now. Nothing is changing faster than ourselves. Read more about this C Space project. What’s happening with customers right now and what should business do next? Suddenly, these two questions became a lot more complicated; the answers require us to get beyond the numbers, headlines and hyperbole in search of simple, scalable human truths. That’s why we’ve launched Customer, Now., a project to document, explore and understand lock-down, and what follows it, from the customers’ perspecti
MyCustomer
MAY 28, 2020
Empathy is essential in challenging times. It’s the foundation of interactions that connect, reassure, and engage. Empathy — that is,D 28th May 2020. By Seth Grimes Principal consultant.
inmoment
MAY 28, 2020
Though companies are increasingly investing in customer experience (CX), the gap is widening between a brand’s promise of great customer experience and the customers’ assessment of those experiences. In fact, Forrester’s CX Index shows that there are literally no companies perceived as excellent in basic customer experience journeys. Companies are clearly missing the mark despite their CX investment—but why?
C Space
MAY 28, 2020
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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
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