InMoment XI
SEPTEMBER 29, 2022
Collecting data with no way to use it is like learning to drive without a car; it just doesn’t make sense. For retail banks, and most organizations, collecting data is only half the battle in the world of customer experience.
ShepHyken
SEPTEMBER 29, 2022
I’ve been working with an amazing client. We have helped the client create a customer experience vision and define five behaviors everyone must exhibit to bring the vision to life. This makes me very proud of the work we do. . Communication is one reason that their vision is coming to life.
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dscout People Nerds
SEPTEMBER 29, 2022
How Hinge Health’s UXR team uses a mixed-methods practice to both engage stakeholders and adapt to an evolving—and ever critical—healthcare space
Customer Experience Update Submitted Articles
SEPTEMBER 29, 2022
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Ventana Research named Verint an Exemplary Leader in the 2023 Customer Experience Management Value Index, leading in multiple categories including Adaptability, Manageability, Usability and Product Experience. Download the Index.
Customer Enthusiast
SEPTEMBER 29, 2022
When you think about Key Performance Indicators (KPIs), what comes to mind? If you’re like most people, you think of metrics that matter to your industry and job function. If you work in a hotel, you may be thinking about KPIs such as occupancy, average daily rate, and revenue per available room.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
CSM Magazine
SEPTEMBER 29, 2022
Nearly a quarter of finance leaders plan to increase CSS funding, despite economic pressures. Only 7% of CFOs plan to decrease customer service spending over the next 12 months, according to a July 2022 poll of 234 finance leaders by Gartner, Inc.
Zonka Feedback
SEPTEMBER 29, 2022
How good is your Customer Service? Is your data telling you that it’s good or is it your Customer Service Team or is it the customers themself? Customer Service has changed a lot in the past 15 years.
CSM Magazine
SEPTEMBER 29, 2022
Being customer focused is all about making sure your relationships revolve around your clients and lead to their satisfaction. Many shoppers who have negative experiences want to switch to another organization that has better service, and when word gets out, this can be detrimental to your company.
Inbenta
SEPTEMBER 29, 2022
A call center experiencing higher than average call volume is stressful. Think about it: endless phone ringing, long call queues, frustrated customers, and anxious staff. All this is enough to cause call agent demotivation, high error margins, and low customer satisfaction.
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Want to know where CX is heading in 2023? From the Metaverse and Web3 to how macroeconomic influences are impacting CX, this Trend Report will give you a taste of what is to come in the year ahead and beyond.
CSM Magazine
SEPTEMBER 29, 2022
Infinity , the global call intelligence and speech analytics platform, can today reveal that it has seen significant spikes in call volumes to utilities providers using its platform relating to energy price cap increases.
CustomerSuccessBox
SEPTEMBER 29, 2022
The adage “time is money” is the ultimate reality that supports the success of your organization in the SaaS sector. A variety of options are accessible to customers today in this cutthroat industry.
CSM Magazine
SEPTEMBER 29, 2022
Anticipates an additional 1,500 new jobs on the heels of major new business wins. KM 2 Solutions , a leader in nearshore business process outsourcing with contact centers across the Caribbean and Latin America, is pleased to announce further expansion to its Caribbean operations.
Lithium
SEPTEMBER 29, 2022
Everyone has had those horrid travel days. Everything seems to go wrong. You forget your passport, your wallet, or worse still, you forget your headphones. Nothing seems to top off a bad travel experience than a flight getting canceled or having a hotel lose your room reservation.
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Read about Verint’s Digital Maturity Model, where we share real tactics and strategies to improve CX, based on what has worked for our clients around the world.
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CSM Magazine
SEPTEMBER 29, 2022
#NCSW2022 Webinar: Great Customer Service for Heat Networks – What Does It Look Like and How Do We Achieve It? Join us on 6 th October 2022 for a discussion on how customer service for heat networks compares to the wider industry, what it should look like and how it can be achieved.
delighted
SEPTEMBER 29, 2022
This just in: the newest update to the Delighted iOS app allows users to add Widgets to their home screen or Today view. As the first and only CX survey platform to offer iOS Widgets, Delighted Widgets makes your CX metrics more accessible than ever before.
CSM Magazine
SEPTEMBER 29, 2022
Bianca Angelico, Chief DayMaker, On Verve. Bianca Angelico shares five daily themes that guest services firm On Verve are following to celebrate National Customer Service Week (3-7 October 2022). Monday: The Human-Tech interface.
2020 Research
SEPTEMBER 29, 2022
In a recession, numerous economic factors are at play. Gross domestic product (GDP) and wages stagnate, reflecting lower economic output and dwindling operating margins. Inflation erodes the value of currencies, impacting purchasing power and disposable incomes.
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When you launch a CX program, there is often an air of exuberance. A year or two later, however, it can feel like your program has flat-lined and you find it hard to make improvements. If your CX program is struggling, check out our latest whitepaper for tips on how to reverse the trend.
CSM Magazine
SEPTEMBER 29, 2022
When a person decides to start his own customer support business, he faces many questions. Is there any chance of success? What is a business plan and how to write one? The customer support business is one of the best ideas for making money in today’s business realities.
Forrester's Customer Insights
SEPTEMBER 29, 2022
Collecting data without infringing on consumers’ privacy and ultimately sacrificing their loyalty and trust is a new marketing imperative. Marketers must avoid regulatory fines and reputational damages and lead the conversation on consumer privacy.
CSM Magazine
SEPTEMBER 29, 2022
The ultimate aim of the job search frequently appears like the most difficult part of the process, whether you are looking for a new career or returning to work after a break.
ReviewTrackers
SEPTEMBER 29, 2022
ReviewTrackers
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Want more from your customer experience program? This whitepaper outlines 5 tactics to improve your CX strategy and take your program to the next level. Download your copy now!
SmartKarrot
SEPTEMBER 29, 2022
Role: Director, Client Success Location: New York, NY, US (Hybrid) Organization: Grubhub As a Director of Client Success, you will manage the stellar Corporate Accounts Client Success team, overseeing all new client implementation, client retention and satisfaction and client up-sells for the Grubhub’s corporate accounts team.
2020 Research
SEPTEMBER 29, 2022
October 27, 2 p.m. ET / 11 a.m. The rapid increase in automated quantitative and qualitative research technologies in the past decade transformed the insights process forever.
Lithium
SEPTEMBER 29, 2022
Don't have time to read? Check out this audio version of our blog, also found on your favorite podcast platform! The digital world is no stranger to crisis It started with the.com bubble, Y2K, and any number of brand social faux pas.
inSided
SEPTEMBER 29, 2022
In an age of business efficiency and where Durable Growth reigns supreme, being able to scale with your existing resources is not only ideal but expected. The same expectations apply to Customer Success teams.
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Want to know where CX is heading in 2022? Check out our 7 key predictions on how CX will evolve over the coming year and beyond. Download your copy now!
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