West Monroe

NOVEMBER 9, 2022

Between Infrastructure Investment and Jobs Act (IIJA) and Inflation Reduction Act (IRA), utilities are now presented with a historic amount of opportunity in the energy space. It’s imperative to analyze and engage the community early on to make a more attractive case when pursuing federal funds and have an effective project rollout.

Presentation 52

Presentation Transportation 2030 Roadmap 52

Lithium

MARCH 5, 2024

Khoros Fresh Features Product Release & Roadmap Webinar : Join our upcoming Fresh Features webinar to learn about recent releases, new product enhancements, and future roadmap from the Khoros product team. If you are interested in joining the Khoros Academy Early Access Program, reach out to your Customer Success Manager.

2024 52

2024 Social Media Roadmap Webinar 52

Customer Bliss

MARCH 16, 2018

On top of that, the purpose of the CCO is to be a change agent within the organization, which inevitably stimulates more engagement from the C-Suite and team leaders. Especially in the early stages, make suggestions for meetings and events that the CCO should present at, participate in, or be invited to. Click To Tweet.

Leadership 111

Leadership Engagement Chief Customer Officer Roadmap 111

C3Centricity

MARCH 2, 2020

The day of the presentation arrives. If we had followed the seven-step roadmap I am going to share with you now. The 7-Step Roadmap. So don’t be impressed by their slick presentation, alone. If you follow this roadmap, not only will you succeed in your project management, but you will also be seen to do so as well.

Roadmap 71

Roadmap Management Consulting Communication 71

Experience Investigators by 360Connext

DECEMBER 1, 2020

My client had just returned from a presentation to her executive committee. Product roadmaps. Our product roadmaps are based on what our customers want and they’ll get it…in six to eighteen months maybe. Product roadmaps are often based on what priorities have been identified as most important to customers.

Customer Journey Mapping 190

Customer Journey Mapping Customer Journey Roadmap Touchpoint 190

West Monroe

NOVEMBER 9, 2022

Between Infrastructure Investment and Jobs Act (IIJA) and Inflation Reduction Act (IRA), utilities are now presented with a historic amount of opportunity in the energy space. It’s imperative to analyze and engage the community early on to make a more attractive case when pursuing federal funds and have an effective project rollout.

Presentation 40

Presentation Transportation 2030 Roadmap 40

West Monroe

NOVEMBER 9, 2022

Between Infrastructure Investment and Jobs Act (IIJA) and Inflation Reduction Act (IRA), utilities are now presented with a historic amount of opportunity in the energy space. It’s imperative to analyze and engage the community early on to make a more attractive case when pursuing federal funds and have an effective project rollout.

Presentation 40

Presentation Transportation 2030 Roadmap 40

Experience Investigators by 360Connext

OCTOBER 17, 2023

Identify Business Outcomes Before presenting the business case for CX efforts, it is important to identify the specific business outcomes that will be impacted by improved customer experience. Use storytelling techniques to make the business case more engaging and memorable. Storytelling is a powerful tool for CX leaders. Stories can.

Leadership 259

Leadership Customer Experience Customer Centricity Net Promoter Score 259

Gainsight

SEPTEMBER 20, 2019

Will solving the issue help drive engagement or conversions? As your team lays out the product roadmap for a period of time (quarter, cycle, sprint, etc.), Then we present it to our hugging and marketing teams. The post Use This Framework to Unblock Your Product Roadmap appeared first on Customer Success Software | Gainsight.

Roadmap 58

Roadmap Document Webinar Definition 58

Gainsight

NOVEMBER 21, 2023

” This gap, characterized by the disparity between what users claimed they needed and what their actual usage patterns indicated, presented a substantial hurdle to understanding and meeting user needs effectively. Building It Step-by-Step First, they engaged users through a centralized community to build relationships and trust.

Feedback 52

Feedback Roadmap Entertainment Insights 52

West Monroe

JANUARY 2, 2024

At this stage, a crucial responsibility for the CFO is the collection of a diverse range of quantitative and qualitative metrics; these metrics serve as the backbone of the organization's prioritized focus, essentially forming the finance transformation roadmap. CRM, ERP, WMS).

Roadmap 52

Roadmap Technology Financial Metrics 52

Experience Investigators by 360Connext

JUNE 22, 2021

But meanwhile, we have at-risk customers who are ready and willing to defect to competitors when the right opportunity presents itself. Did they seek support at similar times or stop engaging with the product or relationship manager? Product usage is a great indicator of customer engagement. Who are your at-risk customers?

Customer Journey Mapping 297

Customer Journey Mapping Customer Journey E-support Customers 297

Customer Bliss

JANUARY 25, 2019

He pieced together critical “to-do” items that his team needed to have on their roadmap in order to make the customer experience better. He put together a one-page roadmap and brought it to the senior leadership team. How did he present the journey map to leadership? What Do You Know Now That You Wish You Knew Then?

Leadership 157

Leadership Roadmap NPS Employee Experience 157

SurveySensum

MARCH 28, 2024

It’s about keeping the spark of curiosity alive, ensuring you stay engaged and motivated throughout your educational journey. Creating a roadmap of your deadlines, setting realistic goals, and breaking them down into manageable tasks can make a world of difference.

Roadmap 52

Roadmap Feedback Presentation Social Media 52

Joe Rawlinson

MAY 15, 2023

It’s essentially a roadmap for your business, outlining your goals, strategies, and the steps you need to take to achieve them. Remember, a well-researched business plan will provide clarity for you as the business owner and serve as a valuable tool when seeking funding or presenting your ideas to potential investors.

Financial 78

Financial Social Media Roadmap Loyalty 78

CloudCherry

JULY 10, 2019

Sometimes, you may not even realize how elements of customer service are present in the most basic user interactions. Chatbots engage customers in a conversation by presenting these questions upfront and providing options that are tailored to their needs. And in most cases, it is tied very closely to good customer service.

Customer Service 231

Customer Service Customer Experience E Commerce E-support 231

Experience Investigators by 360Connext

AUGUST 22, 2023

Present your data in ways that speak to specific departments, and continually follow up to show them how they are driving noticeable improvements in the experience. Collaborate and engage to find solutions to any new challenges you face. We can do it by thinking about how customer experience can support each department’s unique goals.

Customer Experience 143

Customer Experience Feedback Customers Customer Centricity 143

SurveySensum

JANUARY 24, 2024

Features that contribute directly to the product roadmap and support overarching business objectives should be given higher priority. But be sure to only ask about the features that resonate with your roadmap. Prioritise, based on strategy, roadmap, etc. Sign Up & Launch Feature Prioritization Surveys With SurveySensum!

Roadmap 52

Roadmap Feedback Demo Customers 52

GetFeedback

JANUARY 29, 2019

Product : improve product features and inform your product roadmap with customer feedback data. In fact, research shows that highly-engaged customers buy 90% more often and spend 60% more per transaction. It’s difficult to know which questions should be asked, when they should be presented, and how they should be phrased.

Net Promoter Score 150

Net Promoter Score Roadmap Feedback Travel 150

Lithium

NOVEMBER 1, 2022

Khoros + SearchUnify Partnership Combining the power of Khoros’s enterprise-grade communities software and SearchUnify’s AI-driven enterprise search solution to increase community engagement, improve customer satisfaction, and further reduce support costs. Engaging Atlas Discussions Some discussion areas are limited to Khoros customers only.

2022 52

2022 Roadmap ROI Social Media 52

West Monroe

MARCH 14, 2024

Featured Content Achieving ROI today requires speed, value, and adaptability Read More Our commitment to delivering results is reflected in every client engagement. The challenges and opportunities presented by the current business landscape reinforce the messages we've shared with our clients and prospects.

Banking 40

Banking 2030 Financial ROI 40

SurveySparrow

AUGUST 30, 2023

Empathy in Action: How to Deliver Great Customer Experiences At Scale Authors: Tony Bates and Dr. Natalie Petouhoff Empathy in Action isn’t your typical book; it’s a roadmap to mastering the magic of empathy in the realm of customer experiences. But this book isn’t just about theory; it’s a roadmap to transformation.

Books 52

Books Customer Experience Roadmap Loyalty 52

Totango

NOVEMBER 27, 2023

This shift presents a compelling opportunity for B2B enterprises to invest in tailor-made tools for their post-sales organizations and customer success (CS) teams. Strategy: Vision, innovation, roadmap, partner ecosystem, pricing flexibility and transparency, and community. Upcoming renewals. Expansion opportunities.

Customer Success 91

Customer Success 2023 B2B Customer Relationship Management 91

West Monroe

JANUARY 16, 2024

Sell-side reports alleviate time and resources needed from buyers to engage with management and can help boost their perceptions and understanding of the company on typing roadmap initiatives to grow or protect enterprise value. Faster buyer processes are enabled with the use of sell-side report.

Roadmap 52

Roadmap Technology Communication Presentation 52

CCO Council

NOVEMBER 2, 2017

Digital transformation enables greater customer engagement, and therefore greater revenue. Done right, digital transformation promises improved customer engagement, a better experience doing so, and decreased costs to serve. Customers with the best experience generate 140% more revenue. And that’s a compelling argument.

Customer Engagement 45

Customer Engagement Chief Customer Officer Engagement ROI 45

Oracle

FEBRUARY 21, 2020

Conversations are at the heart of every customer experience and allow customers to engage with your brand, from browsing and researching to engaging in marketing campaigns or sales discussions, driving purchase decisions, and engaging in post-sales. Oracle Digital Customer Service Overview and Roadmap.

2020 62

2020 Customer Service Roadmap Hospitality 62

Experience Investigators by 360Connext

SEPTEMBER 22, 2020

When done well, a customer experience culture provides: An engaged, empowered workforce. Incorporate customer feedback data and quotes into project plans and product roadmaps. Customer-first cultures require an eye toward the future and persistent attention on the present. How Does Your Organization Score?

Culture 251

Culture Lifetime Customer Customer Centricity Communication 251

Lithium

DECEMBER 6, 2022

Hospitality Brands: Facing the Pressure with Digital Solutions + NEW AUDIBLE VERSION It’s clear that travel brands need to expand their reach into new customer engagement methods, but what might be the best path to accomplish this? Engaging Atlas Discussions Some discussion areas are limited to Khoros customers only. Publishing.

2022 52

2022 Social Media 2023 Roadmap 52

Thematic

JUNE 9, 2022

When developing a masterclass on this topic, we talked to our customers - insights managers and researchers, CX practitioners and product leaders, both at an individual contributor and executive level - about the key ingredients for sharing insights, and how to use them to build a story: one that is relevant, engaging and useful.

Feedback 62

Feedback Roadmap Insights Metrics 62

SurveySparrow

JUNE 20, 2023

What is a Customer Experience Dashboard Imagine having all the critical information about your customers at your fingertips, presented in a visually appealing and user-friendly way. Visualize Your Data Once you have gathered the necessary data, it’s time to transform it into visually engaging charts, graphs, and diagrams.

Insights 52

Insights Net Promoter Score Customer Experience Social Media 52

Lithium

MAY 3, 2022

Join us as the Khoros product team shares recent innovations to the Khoros platform and walks through upcoming releases on our roadmap. to present to their leadership team. Khoros Roadmap Webinar (North America) Tuesday, May 17th Save your spot. Khoros Roadmap Webinar (EMEA) Wednesday May 18th Save your spot !

Multi-Channel 52

Multi-Channel Webinar Social Media Roadmap 52

Education Services Group

MAY 28, 2021

This collaboration also allows for a smoother transition once that deal is closed, enabling the sales rep to focus more on bringing in new business engagement rather than staying too actively engaged with a customer post-sale. Conversations, not presentations. What are the key commitments? PowerPoint slides can only do so much.

Customer Success 98

Customer Success Document Sales Customers 98

Optimove

OCTOBER 21, 2021

Because you don’t want your competition to have this advantage over you, we present you with a list of smart marketers’ questions and what they look for when evaluating marketing technology vendors. Buyer Demand #2: A roadmap for solution maximization.

Brands 59

Brands Roadmap Competitive Advantage Measurement 59

Retently

MARCH 5, 2024

Crafting Perfect “Thank You for Your Feedback” Responses Hence, the core of engaging with customer feedback is not simply to hear what they have to say but also to show appreciation. Using our tips as a roadmap, you can fine-tune your interactions to ensure they’re effective and resonate well with your clients.

Feedback 155

Feedback Social Media Customer Satisfaction Loyalty 155

Thematic

JULY 11, 2022

Here’s how thematic analysis can be applied in the real world: Drive product roadmaps Thematic analysis is awesome when it comes to analyzing subjective feedback like product reviews. Finding these types of insights enables you to validate your product and create data-driven product roadmaps.

Roadmap 77

Roadmap Banking NPS Feedback 77

SurveySparrow

DECEMBER 7, 2020

Then, 2020 arrived, and a digital transformation roadmap became the need of the hour. . These tools help you create a digital transformation roadmap and easily give your business a digital presence. . That’s why we’ve picked the 8 most useful tools to help businesses with their digital transformation roadmap. .

Roadmap 52

Roadmap Social Media Net Promoter Score Communication 52

Gainsight

DECEMBER 21, 2023

However, they’re constantly iterating—the product roadmap is in flux, and the customer base is in flux. They need to have bandwidth to engage meaningfully with customers. You can also watch the full presentation from Pulse Europe 2023: How to Be a Proactive CS Function When You’re an Early-Stage Company.

2023 52

2023 Customer Success Culture Roadmap 52