Gainsight

OCTOBER 25, 2021

Because it feeds off of user experiences, and users are the main driver of your company’s growth, customer feedback loops can be a guiding light for your product roadmap. If you have roadblocks in your product’s path that hold up users, their feedback should reveal it. Dive into user workflows.

Feedback 98

Feedback White Paper Roadmap 2024 98

Gainsight

AUGUST 22, 2021

With this feedback lighting the way, you’ll see a clear route to better user experiences and a more valuable product. Master your product roadmap. Another critical piece in driving product-led growth is charting a product roadmap that keeps your team on track to smash your goals. Focus on adoption and engagement.

Roadmap 52

Roadmap Net Promoter Score Demo Metrics 52

Gainsight

MARCH 21, 2022

Pressure is pushing down on product leaders and managers to deliver an unbeatable user experience—and for good reason. Mastering the user experience can drive up everything from revenue and engagement to product growth. Also, this methodology can lean on user behavior analytics. Track your user’s path.

Roadmap 52

Roadmap User Experience Travel Customer Centricity 52

SurveySensum

JANUARY 24, 2024

Users typically submit their feature requests to express their needs, address pain points, or propose improvements that they believe would enhance their experience with the product. For example, prioritizing a streamlined onboarding process to enhance the first-time user experience.

Roadmap 52

Roadmap Feedback Demo Customers 52

ShepHyken

MAY 9, 2023

Decision makers, influencers, subject matter experts, and users experience your brand in different ways. Tailor your surveys with each customer’s experience in mind. Find feedback patterns that will influence your product roadmap, service delivery model, support channels, and future investments. .”

Net Promoter Score 62

Net Promoter Score NPS Roadmap Feedback 62

West Monroe

APRIL 28, 2024

Customer engagement Post-sales engagement models and supporting capabilities are often closely tied to retention performance. Confusion also persists regarding roles and responsibilities within the organization, especially among functions engaging with customers at different points in their journey.

Customer Retention 52

Customer Retention 2023 Roadmap Sales 52

Lithium

JUNE 2, 2021

Whether you’re a B2B or B2C brand, the global pandemic accelerated the need to be digital-first, and we’re proud to have helped over 2,000 of the world’s most successful brands make that transition with our award-winning customer engagement platform. Khoros Roadmap Webinar Tuesday, June 8 • Register today! Engaging Atlas Discussions.

2021 52

2021 Roadmap Webinar B2C 52

Gainsight

AUGUST 23, 2021

Explains how it can be difficult to set feature priorities for product roadmaps. Describes why it’s important to creating an effective product roadmap. How to Prioritize Features on Your Product Roadmap. Suggests digging into the individual company’s needs, analyzing user experiences, and prioritizing the customer experience.

Roadmap 52

Roadmap User Experience Demo Feedback 52

SurveySensum

DECEMBER 5, 2023

By gathering customer feedback on website design, you will not only improve your website design but enhance user experience and keep them engaged. But do you know what EXACTLY you should ask your users to gather the insights that you REALLY NEED? This is where the website design feedback survey comes in.

Feedback 52

Feedback User Experience Roadmap Insights 52

Totango

FEBRUARY 11, 2022

Delivering a satisfying B2B customer experience is key to staying competitive in today’s SaaS market. Here, we’ll outline a strategic roadmap to developing a winning B2B customer experience strategy. First, we’ll take a look at what B2B customer experience is and why it’s an important priority.

B2B 108

B2B Customer Experience B2C Net Promoter Score 108

Gainsight

MAY 3, 2022

To secure more expansion revenue, product managers need to put the product at the center of the customer experience at every stage of the business–from acquisition all the way to expansion. In order to increase expansion revenue, you need to consistently improve your product by enhancing your users’ experiences.

Roadmap 52

Roadmap User Experience Metrics Customer Base 52

West Monroe

MARCH 14, 2024

Featured Content Achieving ROI today requires speed, value, and adaptability Read More Our commitment to delivering results is reflected in every client engagement. Otherwise, what’s the point? Latest Client Stories Creating $2.5 ROI Latest Client Stories Creating $2.5 ROI Latest Client Stories Creating $2.5

Banking 40

Banking 2030 Financial ROI 40

GetFeedback

MAY 4, 2018

This is especially true for product teams, who are increasingly separated from the end users they’re building for. Here are some simple tips on re-engaging your end users and building a customer-centric product strategy. Get their take before you develop new features and plan the product roadmap.

Net Promoter Score 170

Net Promoter Score Customer Centricity Feedback Roadmap 170

Gainsight

APRIL 5, 2022

For product leaders and managers who receive feedback from all directions, it can be especially hard to pin down a direction for product roadmaps in these multipronged companies. User expectation gaps emerge. You can use the user experience to fuel your decisions. Replicate your best product experiences.

Multi-Channel 52

Multi-Channel Roadmap Metrics User Experience 52

SurveySensum

NOVEMBER 20, 2023

20 Website Feedback Questions (across the customer journey) Here are the 6 key touchpoints on which you can ask the following survey questions for website feedback as per your business requirements: Pre-Website Engagement Website Interaction Conversion Points Customer Support Touchpoint Post-Website Experience Overall Experience 1.

Customer Journey 52

Customer Journey Feedback Touchpoint Interaction 52

SurveySensum

NOVEMBER 29, 2023

With in-app feedback, you can give your users prompt acknowledgment and resolution of their concerns or suggestions, fostering a positive and responsive user experience. This feature ensures that users feel heard and that their feedback is addressed promptly, contributing to increased satisfaction and engagement with the app.

Feedback 52

Feedback User Experience Customers Roadmap 52

Gainsight

JUNE 14, 2022

Here are the five essential product-analysis approaches that you can use for better decision-making and roadmapping. Finally, you can base all of your retention-roadmap decisions on data. Targeted User-Engagement Analysis. User-engagement analysis is a clear-cut tool for smoothing out friction in a product experience.

Roadmap 52

Roadmap Feedback Engagement Customers 52

Thematic

JULY 11, 2022

Insights found via the analysis show how you can improve your product, customer service, or employee experience. Here’s how thematic analysis can be applied in the real world: Drive product roadmaps Thematic analysis is awesome when it comes to analyzing subjective feedback like product reviews.

Roadmap 77

Roadmap Banking NPS Feedback 77

SurveySparrow

NOVEMBER 29, 2023

Our tracker empowers users to achieve their fitness goals with advanced heart rate monitoring, sleep tracking, and personalized workout recommendations (Yes, you guessed it right. The sleek design and seamless integration with mobile apps enhance user experience. These are the features). Importance of Product Concept 1.

Consumers 52

Consumers Innovation Loyalty User Experience 52

SurveySensum

SEPTEMBER 12, 2023

Conversely, in Robin’s case, the email survey failed to collect feedback effectively due to his non-engagement. In-app surveys are those surveys that are integrated directly into mobile or web apps, enabling users to offer feedback or respond to questions while actively using the app. But, what are In-App Surveys? The result?

User Experience 52

User Experience Feedback Touchpoint Insights 52

Gainsight

FEBRUARY 26, 2024

While customers, or accounts, have a few significant lifecycle moments, users vary greatly in terms of specific user types, product needs, and daily usage. Creating a Cohesive, Measurable Digital Program When you think about your customers’ and users’ digital journeys, many touchpoints probably come to mind.

NPS 52

NPS Touchpoint Customer Journey Effort Score 52

Gainsight

OCTOBER 22, 2020

Other afternoons I focus on supporting our technical communications team, such as examining in-app PX engagements. This product experience is designed to reduce administrator effort and streamline the end-user experience. I then dedicate a few hours of me / family time before hopping back on with my India teams.

Management 98

Management Roadmap Document Customer Centricity 98

Gainsight

SEPTEMBER 1, 2021

Product growth is a SaaS strategy where you use your product to attract more users, drive higher engagement, and retain more customers. Within those frameworks, the main tactic was to reach out to as many new users as possible and attempt to snag one-off sales. What’s causing this move towards user experience and product growth?

2024 52

2024 User Experience Roadmap Feedback 52

Lithium

AUGUST 3, 2021

This September, you'll hear from leading global brands about creating winning digital-first strategies to deliver amazing customer experiences. Khoros Engage has it all – dynamic general sessions, thought-provoking breakout discussions, practical tips, and virtual networking. ?We Sign up now Influence our roadmap. Register now.

2021 52

2021 Webinar Events Download 52

Gainsight

NOVEMBER 16, 2021

Instead, the product-led flywheel focuses on the user experience at different stages of the user’s journey. On the inner circle of your flywheel, visualize the different segments of your users based on their stage of their product journey. Understand the customer experience. And it’s for good reason.

User Experience 52

User Experience Roadmap Sales Metrics 52

CX Workout - Ideas Blog

NOVEMBER 3, 2020

To compete effectively, it takes full alignment between CX, EX, User Experience (UX), Data, IT, Marketing, and Systems. While engaging employees in CX is a crucial aspect of success, it’s only one vital component of a fully operationalized CX strategy. promotes engagement, verbosity, authenticity and emotional responsiveness.

Net Promoter Score 98

Net Promoter Score Employee Experience Customer Satisfaction Metrics 98

Gainsight

JUNE 17, 2022

Even more importantly, you might miss the chance to achieve what your PLG strategy was designed for—enhanced user experiences, product adoption, and overall business growth. . Moreover, product-led growth focuses all your efforts on improving your users’ experiences. User Behavior. User Sentiment and Feedback.

Measurement 52

Measurement Net Promoter Score Metrics Roadmap 52

SurveySparrow

NOVEMBER 28, 2023

User Experience Enhancements: Improving overall user experience with faster, intuitive, and advanced features. The platform lets you create engaging surveys, share them on multiple platforms, collect valuable data, analyze it, and act upon the insights gained. Now, to get insights, you need data.

Customer Satisfaction 52

Customer Satisfaction Workshop Roadmap Customer Expectations 52

Zonka Feedback

OCTOBER 1, 2022

This strengthens the need for product improvement at every touchpoint of the user experience, be it buying your product, using it, requesting and adding a feature to it, or getting customer service or support in case of queries and concerns. Create Product Roadmaps.

Feedback 96

Feedback Social Media Roadmap Net Promoter Score 96

Gainsight

AUGUST 27, 2021

In the same way, having metrics backing decisions will give you the support you need to show that the decisions within your product roadmap are aligned with the goals of the company. As you identify sticky features and start chiseling out more direct workflows to get users to those high-value features, TTV should improve.

Net Promoter Score 52

Net Promoter Score Management NPS ROI 52

Gainsight

JULY 26, 2023

By reviewing where users get stuck or encounter challenges when using your product, you can proactively address user needs via in-app guides that help them navigate around key challenges as well as use data-driven analysis to make future roadmap priorities to address these challenges long-term.

NPS 52

NPS Effort Score Roadmap Measurement 52

Gainsight

OCTOBER 28, 2021

The quicker your users experience value, the lower your acquisition costs will become and the fuller your company’s “bucket” will be. Perfect the first mile of your product roadmap. When you’re building a solution to reach product-market fit, it’s important to focus on the first mile of your product roadmap.

Marketing 52

Marketing White Paper Roadmap Metrics 52

Gainsight

MAY 28, 2020

In previous posts , we shared our design values and our approach to implementing the experience. But what happens when you acquire a product that has a completely different user experience? Today I’ll share some thoughts around how we are marching forward toward a fresher, more unified experience in Gainsight PX.

Roadmap 52

Roadmap User Experience 2019 Brands 52

Quadient

JUNE 22, 2022

The shift to digital-first strategies requires modern customer communications management (CCM) platforms that offer omni-channel design, delivery, and personalization capabilities to deliver the competitive customer experience organizations need. He joined Quadient in 2019 and leads the portfolio vision and roadmap for Quadient CXM.

2022 52

2022 Multi-Channel Omnichannel Communication 52

Gainsight

JULY 14, 2022

First, you can map out time frames that express when users need to realize product value. You can root all of your retention roadmap plans in data. The most successful Product teams nudge their users to take the actions within their platform that they know will limit frustration and lead to success. Prove your hypothesis.

Feedback 59

Feedback Roadmap Engagement Measurement 59

Retently

MAY 2, 2023

Example of CES survey These surveys provide immediate actionable feedback every SaaS company needs to boost retention and inform their product roadmap. To make a great first impression, you need a seamless experience with easy-to-find product information, engaging demos, and high-quality marketing materials.

Customer Journey 146

Customer Journey NPS Demo Customer Satisfaction 146

Alida

SEPTEMBER 22, 2016

Start by clearly defining what your company stands for, developing an understanding of how customers engage with your brand and prioritizing lasting emotional connections with consumers. RELATED STORIES: Finding power in feedback: How Alliant Energy drives award-winning customer experience [blog post]. Develop an engagement plan.

2016 267

2016 Innovation Marketing Insights 267