Optimove

JULY 7, 2022

But we want to discuss a third group: marketers. Just like each of the 32 national teams participating in the tournament (Nov 21 – Dec 18), marketers too need a strategy to win. Watch this space for more World Cup insights. We’ll also touch on ways to maximize your marketing activities by using mobile and email channels.

Marketing 52

Marketing Sports Events Multi-Channel 52

BirdEye

SEPTEMBER 1, 2023

Join us on September 12th and 13th for Birdeye View, a free virtual event that will help you put your business at the forefront of digital customer experience. With a passion for technological innovation, Boyd continues to be a driving force in the AI landscape, inspiring audiences with his insights into the transformative potential of AI.

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2023 Multi-Channel Books Events 104

TechSee

JUNE 16, 2022

If you want to stay ahead of the game, follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events – their enormous impact is bound to become a catalyst for change in the space. His YouTube channel is a fantastic source of inspiration about customer experience and customer centricity in a digital world.

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Customer Service Contact Center 2022 Magazine 251

BirdEye

JULY 10, 2023

While it may be a part of your marketing strategy, you might not be tapping into it as effectively as you can. Diving deep into competitor and market intelligence can reshape your approach. It can help you discover what rivals are saying and offering customers, along with gaining insights into their operations.

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Social Media Competitive Advantage Financial Multi-Channel 94

BirdEye

FEBRUARY 21, 2023

Social media is also a powerful marketing tool used by businesses of all sizes. Then, we’ll take a look at some of the more popular platforms and dive into a number of social media marketing strategies that are proven to work for local businesses. 73% of social media marketers believe social media is effective for their business.

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Social Media Management Multi-Channel ROI 98

SurveySparrow

JUNE 27, 2023

SurveySparrow HubSpot Marketing Hub Adobe Experience Cloud Salesforce Journey Builder Mixpanel Hotjar SAS Customer Journey Analytics Insider Woopra Contentsquare 1.SurveySparrow: SurveySparrow provides instant insights for swift, data-driven decisions. Simply, it’s a way to see how your customers interact with your business.

Customer Journey 52

Customer Journey 2023 Multi-Channel Touchpoint 52

BirdEye

JANUARY 25, 2024

Reviews can also be repurposed for various channels and become one of your best marketing tools. It provides a more significant ROI for your social marketing efforts. Make Multi-Location Social Media Management a Breeze Want to see the impact of Birdeye on your business? Watch the Free Demo Now.

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Social Media Brands Multi-Channel Demo 109

Optimove

SEPTEMBER 14, 2021

When it comes to CRM marketing, finding the perfect message-audience fit can make a marketer’s day. Or, in more direct words: how we’re doing exactly what we preach – using our own product and ideas to scale CRM Marketing personalization in a way that increases engagement (and revenue from existing customers).

Marketing 52

Marketing Multi-Channel Communication Events 52

Totango

SEPTEMBER 22, 2023

Announced during our flagship event, Totango Live! CS has the multi-pronged connection with customers to understand and nurture their path to business outcomes—over time. And, CS has the technology and customer data to feed product, sales, and marketing with the integrated insights to drive innovation forward.

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Multi-Channel 2023 Customer Success Omnichannel 116

Happy or Not

OCTOBER 24, 2023

Companies will employ various marketing strategies to attract more consumers and drive demand for their products and services. Experiential retail Thanks to technology, retailers can now connect with consumers through traditional media channels and their day-to-day lifestyle activities.

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2024 Retail E Commerce Multi-Channel 36

SurveySparrow

JUNE 19, 2023

AidaForm, an online form and survey creation tool, has gained traction in the market with its user-friendly interface and simplistic design approach. Unleash the power of smart insights and uncover hidden gems to drive your business forward. However, like any tool, AidaForm has its fair share of limitations.

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Multi-Channel Document Social Media Omnichannel 52

Lithium

MAY 3, 2022

Understand how Khoros is progressing across our platform, including: Marketing, Care, Community, and AI. A full recording will be available after the event. This means the ads admin, visibility and analytics features available for other channels are now available for Twitter. Not able to join us live? Don’t worry. Upcoming.

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Multi-Channel Webinar Social Media Roadmap 52

Guavus

FEBRUARY 11, 2019

Service providers are sitting on more marketable data than even Google — but they’ve been slow to harness it for profit. A study conducted by Ovum Research last year, for example, found that 67 percent of brands consider telecom operators a better original source of data insights than Google, Apple, and Samsung.

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Insights Marketing Customer Experience 2018 51

BirdEye

MAY 8, 2023

Before social media and marketing automation, companies would fish for new customers by making cold calls and even knocking on doors. Today, businesses use all kinds of channels and sales prospecting tools to generate leads and convert them into customers. Don’t forget to follow up with prospects after the event.

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Sales Social Media Multi-Channel Events 52

inQuba

JULY 3, 2022

Why deep customer insight is at the heart of better experiences & revenue growth. The resultant insights allow for optimization of journeys for CX and business success. Customer feedback tells part of the story, and journey insights provide a window into actual behavior and related sentiment. Customer experience is hard.

Customer Journey 52

Customer Journey Multi-Channel Touchpoint Customer Journey Mapping 52

CSM Magazine

OCTOBER 18, 2023

In essence, the modern customer support landscape in the casino industry is more expansive than ever, encompassing various communication channels like social media , web chat, WhatsApp, and more. The Evolution of Communication Channels The communication landscape has significantly transformed in today’s rapidly evolving digital age.

Customer Service 52

Customer Service Multi-Channel Loyalty Programs Social Media 52

SurveySensum

OCTOBER 9, 2023

It provides a wide range of features for designing surveys, collecting responses, and generating insights from the data gathered. Customer reviews provide valuable insights into a product’s strengths and weaknesses and how it evolves over time. But every tool has its limitations.

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2023 Multi-Channel Demo Feedback 52

Circular Edge

DECEMBER 13, 2022

Leverage your historical ERP data to uncover insights that generate value for your customer and business. That translates to lost insights that could have improved your productivity and product quality while mitigating risk. Boost business insights and productivity through centralized data analysis.

Competitive Advantage 52

Competitive Advantage Multi-Channel 2022 Insights 52

BirdEye

MARCH 4, 2024

Today’s marketers understand this well. In fact, according to Birdeye data , 36% of multi-location marketers send personalized messages to their customers daily. A drip campaign, or drip marketing, is a powerful technique for brands to nurture leads, retain customers, and increase repeat sales.

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Marketing Multi-Channel Events Demo 109

RapportBoost

OCTOBER 7, 2018

“RapportBoost’s focus on delivering actionable conversational intelligence to agents is unique and much needed in the market.”. CEO Tony Medrano and Executive VP Dani Apgar will be at Customer Contact Week to discuss how contact centers can: Leverage new channels like chat & SMS that reduce cost.

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Contact Center Multi-Channel Average Handle Time Hotels 63

Oracle

MAY 31, 2021

In case you missed these trending topics that captivated our readers, here’s another look at select tips, insights, and trends into customer experience, marketing, and technology. Things People Say That Show They Don’t Understand Email Marketing. What is B2B Marketing?

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2021 Article Multi-Channel B2B 49

Kustomer

JANUARY 7, 2022

Transparency, communication and proactive solutions are able to go that extra mile even in the event of an unexpected complication with an order or service. According to Adobe’s Digital Insight Report, online shopping is expected to top $200 billion for the first time in history. Why Holiday Customer Self-Service Matters.

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Social Media E Commerce Omnichannel Multi-Channel 98

Strativity

APRIL 11, 2018

The availability of this richer information provides improved customer insight. These insights can include gaps in care, inefficient use of healthcare services, obstacles blocking patient access, counterproductive lifestyle factors, and engagement preferences. targeted marketing (e.g., community events, and more.

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Healthcare Multi-Channel Touchpoint Hospitality 67

SurveySensum

JULY 27, 2022

A good CES tool can also let you send follow-up questions, create real-time reports and summaries, and share the surveys over multiple channels and sources. . Multi-channel platforms . SurveySensum lets you share your surveys over multiple channels to reach more audiences and facilitate better response rates.

Effort Score 52

Effort Score 2022 Multi-Channel Touchpoint 52

SurveySensum

NOVEMBER 10, 2023

But with an abundance of website feedback tools in the market, how to choose the right one for your business? Gain insights into how well your website performs on various devices and optimize it accordingly. Data Analysis: Check to see if the tool provides robust data analytics insights into your website performance and user behavior.

User Experience 52

User Experience Feedback Multi-Channel Social Media 52

CSM Magazine

FEBRUARY 22, 2022

They have a very efficient marketing platform as well called Frontline, through which you can launch surveys & quick polls among your customers – and drive targeted and relevant communication. Loggly is very efficient in parsing x raying variable length, multi-lines of logs which is not possible with traditional syslog solutions.

Customer Experience 52

Customer Experience Multi-Channel Social Media CEM 52

SurveySensum

APRIL 21, 2023

Customer reviews offer valuable insights into a product’s pros, cons, and evolution. There are many survey tools available in the market, which means selecting an ideal tool for your business will be a daunting task. Pros & Cons Pros and cons provide insights into what the tool does best and what it doesn’t.

Multi-Channel 52

Multi-Channel 2023 Feedback Social Media 52

NetBase

MARCH 2, 2020

As the first of its kind, next generation consumer and market intelligence platform , we have so much to share with businesses around the actionable intel they could have at their fingertips. So, a Consumer and Market Intelligence Breakfast Seminar seemed the best way to deliver it en masse! And then to the meat of the meetings.

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Social Media Seminar Multi-Channel Leadership 60

CSM Magazine

AUGUST 4, 2021

This and other global sporting events, such as Wimbledon and the recent European Championships have brought into sharp focus the need for media brands to evaluate their digital experiences. The Olympics is every four years, but there’s no reason why these and other learnings can’t be successfully applied to any major sporting event.

Brands 52

Brands Entertainment Sports Multi-Channel 52

Beyond Philosophy

OCTOBER 28, 2014

When there is technology deployed in a Naïve or Transactional organization, they are doing so to get the product to market as quickly as possible with fewer costs. Let’s take a closer look at each and what makes them have a Customer Focus. Area #1: Technology. They might even encourage the use of Skype!

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Net Promoter Score Customer Experience Customer Centricity CEM 120

CSM Magazine

MARCH 16, 2021

This is regardless of the channel – eBay, Amazon, Etsy, Shopify etc – they came through. Insights: Provides one-click multichannel overviews of customer support volumes, orders and sales at speed, uncovering actionable insights for better business decisions.

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Multi-Channel Retail Roadmap Insights 52

TechSee

FEBRUARY 12, 2018

This year’s MWC promises to be a huge event, with 2,300+ exhibitors presenting the latest and greatest in mobile technology to 108,000+ attendees from 208 countries. This will enable you to extract actionable insights from your customer data and capitalize on the information available to you. Get started now. Immersive Technologies.

2018 84

2018 Customer Service Multi-Channel Document 84

TechSee

FEBRUARY 12, 2018

This year’s MWC promises to be a huge event, with 2,300+ exhibitors presenting the latest and greatest in mobile technology to 108,000+ attendees from 208 countries. This will enable you to extract actionable insights from your customer data and capitalize on the information available to you. Get started now. Immersive Technologies.

2018 84

2018 Customer Service Multi-Channel Document 84

CustomerSuccessBox

JUNE 20, 2022

It does this by uncovering actionable insights that are used to increase adoption and drive growth. A customer Success Tool allows you to track the customer’s overall health by giving insights on account health progress, monitoring product adoption milestones, and measuring business outcomes delivered all from one place.

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Customer Success Net Promoter Score Multi-Channel ROI 52

SurveySparrow

JUNE 20, 2023

Whether it’s customer feedback, employee surveys, or market research, the platform provides a delightful survey experience for both creators and respondents. SurveyMonkey: The Insight Partner SurveyMonkey is a leading online survey platform that empowers businesses to make data-driven decisions. Try SurveySparrow today!

Multi-Channel 52

Multi-Channel Document Feedback Insights 52

NICE inContact

MAY 24, 2016

Voice of the Customer is a multi-faceted process to learn more about your customers. Additionally, these methods let you gain insight into the perception of your company, whether that perception is true or not. The information you gain from direct observation provides critical insight you can’t get from asking.

Feedback 52

Feedback Multi-Channel Social Media Contact Center 52

Influitive

NOVEMBER 5, 2015

From high-growth startups, to multi-national enterprises, every B2B company wants more customer referrals. Referred customers are 30% more likely to convert than leads generated through other channels , and have a 16% higher life-time value. Open up channels of communication. The Referral Program Tools Every B2B Marketer Needs.

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Reference B2B Multi-Channel Download 96