Retently

FEBRUARY 21, 2024

surveys provide actionable insights into the effectiveness of marketing strategies and boost engagement by truly valuing the voice of the customer. Understanding your marketing channels Having a clear understanding of your marketing channels is like having a roadmap to guide your marketing efforts. How Did You Hear About Us?”

Social Media 78

Social Media Advertising Events Insights 78

Gainsight

JANUARY 6, 2023

Benchmark: Product Roadmapping With Product Experience Data. Using Product Analytics to Drive Product Roadmaps. The Importance of a Data-Driven Product Roadmap. Five Tracking Measurements to Help Build a Better Data-Driven Product Roadmap. The Enterprise Roadmap to Data-Driven Multi-Product Growth.

2023 52

2023 Roadmap Webinar Metrics 52

Lithium

NOVEMBER 1, 2022

It’s Me, Marketing: A cost-saving series from Khoros The principal problem for marketers is that while they do their song and dance for consumers to purchase their product or service, it’s becoming increasingly unclear how to measure success and, most notably, how to track it. So, how did they do it? Was it the stars aligning?

2022 52

2022 Roadmap ROI Social Media 52

InMoment XI

JANUARY 10, 2023

You’ve got four different departments using different technology to record different metrics and measure their own aspect of the customer journey. Democratize insight and action. Create a roadmap : Allow qualitative feedback to drive your plan for CX improvement. In what customer experience management platform?

Customer Experience 324

Customer Experience Management Touchpoint Net Promoter Score 324

Gainsight

JULY 10, 2023

By sharing insights, data, and customer feedback, digital scale programs can minimize the risk of overwhelming customers with redundant information. Planning Your Digital CS Roadmap AuditBoard is continuously enhancing its customers’ experience by expanding its scale programs.

Webinar 52

Webinar Roadmap ROI Touchpoint 52

ClearAction

AUGUST 6, 2019

Customer Journey Insights Increase Marketing Impact Lynn Hunsaker. Customer journey insights are vastly under-utilized. Companies that are reaping full value are using customer experience insights to align their whole business to customers’ expectations. Generating & Using Customer Insights.

Customer Journey 48

Customer Journey Insights Customer Journey Mapping Marketing 48

ChurnZero

JUNE 15, 2023

You can use this insight to make decisions grounded in data rather than anecdotes and best guesses. Usage data gives companies insight into customer behavior, preferences, and needs. Companies can use this insight to improve product offerings and make more informed decisions about product development, sales, and marketing strategies.

Events 96

Events Customer Success Insights Roadmap 96

Call Experts

OCTOBER 5, 2023

Gathering Valuable Insights Call centers generate a wealth of data and customer feedback. Analyzing this information can provide valuable insights into customer preferences, pain points, and emerging trends, helping businesses make strategic decisions. Disaster Recovery and Redundancy Unforeseen events can disrupt operations.

Contact Center 105

Contact Center Call Center 2027 Customer Satisfaction 105

Retently

MARCH 5, 2024

Using our tips as a roadmap, you can fine-tune your interactions to ensure they’re effective and resonate well with your clients. Make sure to recognize the honest feedback the customer provides and convey appreciation for their insights. If you have any more insights or stories to share, we’d love to hear them.”

Feedback 155

Feedback Social Media Customer Satisfaction Loyalty 155

Call Experts

APRIL 8, 2024

Gathering Valuable Insights Call centers generate a wealth of data and customer feedback. Analyzing this information can provide valuable insights into customer preferences, pain points, and emerging trends, helping businesses make strategic decisions. Disaster Recovery and Redundancy Unforeseen events can disrupt operations.

Contact Center 52

Contact Center Call Center 2027 Customer Satisfaction 52

Lithium

OCTOBER 4, 2022

Khoros Innovate On-demand + Roadmap Resource Roundup Our latest roadmap aims to help you break down information silos and fragmented systems. Explore trends and act on market insights — all from a single platform. Webinars & Events Some event areas are limited to Khoros customers only. Marketing.

Roadmap 52

Roadmap Travel Hospitality Social Media 52

GetFeedback

OCTOBER 4, 2019

Product: Survey data also helps your product team create improved product roadmaps since feature requests are now based on customer expectations rather than educated guesses. How to collect survey data . The right option is the survey type that works for your particular use case.

Competitive Advantage 150

Competitive Advantage Touchpoint NPS Feedback 150

Lithium

MAY 3, 2022

Join us as the Khoros product team shares recent innovations to the Khoros platform and walks through upcoming releases on our roadmap. A full recording will be available after the event. Webinars & Events Some event areas are limited to Khoros customers only. Advanced CX Insights Webinars Watch now.

Multi-Channel 52

Multi-Channel Webinar Social Media Roadmap 52

Retently

MAY 2, 2023

While there are many ways to do that, measuring satisfaction levels and actively seeking relevant feedback is critical to improving customer journeys. NPS is one of the most popular metrics and measures customer loyalty. The most widely used surveys to assess customer satisfaction levels are NPS , CSAT , and CES.

Customer Journey 146

Customer Journey NPS Demo Customer Satisfaction 146

SurveySparrow

JULY 24, 2023

Hence, by delving into customer experience research, you can tease out key insights that enhance your overall customer experience design and elevate customer satisfaction. Data Collection & Analysis : Gather customer data pre-and post-sale, then analyze it for trends and insights that can drive improvements.

Customer Experience 52

Customer Experience Net Promoter Score Loyalty Customer Satisfaction 52

SurveySparrow

AUGUST 28, 2023

Surveys and Feedback: Leverage tools like SurveySparrow to gather insights directly from your audience. 3 Personalization is Key Dynamic Content: Use data-driven insights to deliver content that’s relevant to each user’s needs. 10 Measure and Iterate Usage Analytics: Track how users engage with your platform.

Customer Journey 52

Customer Journey Customer Experience Webinar Net Promoter Score 52

SurveySensum

MAY 14, 2024

You aim for a setup that not only identifies issues but prevents them, providing insights that lead to improved performance and seamless customer experiences. Real-time performance metrics are the watchful eyes that never sleep, providing immediate insights into the health and efficiency of your database.

Metrics 52

Metrics Demo Financial Feedback 52

CSM Magazine

NOVEMBER 28, 2022

To ensure that all aspects of the product launch are rock-solid, you’ll want to develop a clear roadmap for development and testing. This roadmap should identify the tasks that need to be completed, the timeline for completion, and any potential roadblocks you may encounter. 5) Measure KPI. 3) Beta Test with Actual People.

Customer Service 52

Customer Service Marketing Roadmap Social Media 52

SurveySensum

FEBRUARY 20, 2024

Here’s a roadmap to help you get there: Gather Feedback : Gather feedback on a regular basis from your customers on different aspects of your business, but don’t limit yourself to traditional CSAT or NPS surveys. – By creating customer personas and customer journey mapping.

Customer Satisfaction 52

Customer Satisfaction Touchpoint Social Media Customer Centricity 52

SurveySensum

FEBRUARY 20, 2024

Here’s a roadmap to help you get there: Gather Feedback : Gather feedback on a regular basis from your customers on different aspects of your business, but don’t limit yourself to traditional CSAT or NPS surveys. – By creating customer personas and customer journey mapping.

Customer Satisfaction 52

Customer Satisfaction Touchpoint Social Media Customer Centricity 52

Gainsight

APRIL 21, 2022

Creating a Product Roadmap? Looking to Measure Performance? How To Measure Product Adoption Using Product Analytics. Looking to Measure Performance? How To Measure Product Adoption Using Product Analytics. Product Experience . Ask Yourself These Questions. Creating a Best-in-Class Trial Experience.

2022 52

2022 Government 2021 Magazine 52

Think Customers

JUNE 29, 2022

Many companies are struggling to sustain growth and momentum without a clear customer and employee roadmap. Relational distance – The concept measures how in sync employees are with one another in their beliefs. The more operational distance, the more organizational siloes. Is there a common vision? Send-off in style.

Culture 59

Culture Roadmap Consumers Events 59

Gainsight

FEBRUARY 21, 2020

Before your next roadmap planning meeting, make sure you’re not making any of the following product experience mistakes and make fixing them a priority. Are you holding a user event? Set up an in-app engagement for users within a radius of the event urging them to register. Rethink the way you measure onboarding.

Roadmap 89

Roadmap Demo Feedback Engagement 89

Customer Bliss

AUGUST 15, 2017

She leads an international team across Europe which is responsible for the development and implementation of the CX Roadmap across various markets and functions. She is a regular speaker at CX events and conferences across Europe. Measurement. Gather insights. The Capabilities. Customer strategy. Design Thinking Method.

Travel 204

Travel Hotels 2010 Customer Journey 204

SurveySensum

MARCH 10, 2023

To effectively retain your existing customers, measuring NPS can be a game-changer. ” – and an open-ended follow-up question asking ‘why’, you can gain valuable insights into your customers’ expectations and experiences. Once you’ve gathered this feedback, use it to create a roadmap to improve your product.

Customer Retention 52

Customer Retention NPS Net Promoter Score Social Media 52

Retently

SEPTEMBER 6, 2018

Measured every quarter or just after a major transaction, NPS© shall give your business the ability to capture valuable feedback at any moment in the customer lifecycle. This brings up an interesting question: Is it better to survey customers on a regular basis, such as for instance bi-annually, or after an important event or transaction?

NPS 87

NPS Net Promoter Score Events Touchpoint 87

Gainsight

MARCH 21, 2023

CS Advisor and Fractional CCO at Growth Molecules, Sonia Leighton, CCO at Arbor Education, and Adam Joseph, RVP of CS EMEA at Gainsight for leading an insightful and engaging conversation. If you missed it, fear not—here are my key takeaways from this incredible event.

ROI 52

ROI 2023 Roadmap Metrics 52

Lithium

MAY 4, 2021

The event for digital leaders is back! We've designed this virtual event for digital transformation professionals who want to begin their shift to digital-first approaches or those who are well on their way. Webinars & Events. Khoros Roadmap Webinar Tuesday, June 8 • Register today! Hello, to all of our Atlas members!

2021 52

2021 Webinar Events Social Media 52

BirdEye

APRIL 25, 2023

It’s a roadmap that outlines your goals, target audience, which social media platforms to use, what kind of social content to create, and how to measure success. Apply the method of SMART(specific, measurable, achievable, relevant, and time-bound) goals. It is an important component in social media management.

Social Media 93

Social Media Measurement Metrics Brands 93

Gainsight

JULY 5, 2022

Every journey begins with a roadmap, and every business motion starts with a strategy. Their purpose is to align the business goals with strategic CS goals and create a roadmap to make those outcomes possible. Their purpose is to align the business goals with strategic CS goals and create a roadmap to make those outcomes possible.

Roadmap 59

Roadmap Return on Investment Customer Journey Customer Success 59

Lumoa

JANUARY 19, 2023

How can we measure the interaction? What’s something measurable that can tell how well we are doing? It helps organizations create a roadmap for future development and determine what changes need to be made in order to reach those objectives. – Do different types of customers have a preferred way to buy?

Customer Experience 94

Customer Experience Net Promoter Score Metrics NPS 94

SurveyGizmo

DECEMBER 21, 2022

When you monitor sentiment, you try to measure the tone, context, and feeling from customer actions. The more you know about a customer’s current emotional state, the more you can tailor your marketing campaigns to provide an engaging, helpful experience and adjust your product roadmap to meet customer needs faster.

Customer Engagement 52

Customer Engagement Feedback Engagement Roadmap 52

Gainsight

AUGUST 6, 2021

When gathering these insights, be sure to build a framework around capturing high-quality feedback to get a clear understanding of the customer’s problem. Preparing your CS teams for an upcoming release is crucial to ensure that they bring awareness to your customers and the Product team has a partner who can help measure adoption.

Customer Success 52

Customer Success Roadmap Feedback Metrics 52

SurveySensum

MARCH 28, 2024

Creating a roadmap of your deadlines, setting realistic goals, and breaking them down into manageable tasks can make a world of difference. Efficient goal setting often aligns with the SMART criteria, ensuring tasks are Specific, Measurable, Achievable, Relevant, and Time-bound. So, how do you go about it?

Roadmap 52

Roadmap Feedback Presentation Social Media 52

Lithium

DECEMBER 28, 2020

In part two of our event recap, we’ll take a look at the platform, procedures, and philosophy that can help your brand to reach new levels of customer satisfaction and loyalty. Expanded paid planning measurement. We couldn’t have had such insightful conversations without all of our incredible attendees.

2019 52

2019 Engagement Social Media Roadmap 52

SurveySensum

FEBRUARY 27, 2024

So, with this blog, we will dive deep into strategies, best practices, and insights aimed at creating a thriving and fulfilling work environment for employees and boosting employee experience at all levels. But first thing first – measure their satisfaction and engagement levels with employee engagement surveys.

Metrics 52

Metrics Culture Demo Healthcare 52

Oracle

SEPTEMBER 19, 2018

Your Roadmap of the Future for Sales and Service. In this session, gain insight into the investments and product strategy that will shape the future for sales and service. In this session, gain insight into the investments and product strategy that will shape the future for sales and service. Visit the registration page.

2018 49

2018 Sales Roadmap Loyalty 49