Thematic

APRIL 17, 2019

You worked for IDEO and led user experience and insights at DoorDash and Cruise, two of the most successful YC companies. Using Insights From Quantitative And Qualitative Data To Drive Product Roadmaps. Could you please share what leading the insights team encompassed? How did you get into this exciting field?

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Roadmap Insights User Experience Definition 63

CSM Magazine

JANUARY 24, 2023

Driving success for their product starts by ensuring that they fully understand customer needs and ensuring that they take continuous feedback from customers for their roadmaps. These approaches thus often fail to capture the full spectrum of feedback and do not deliver real-time, reliable, and actionable insights.

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Insights Management Roadmap Feedback 52

InMoment XI

JULY 13, 2022

Reading through detractor feedback, you’ll gain insights into why they wouldn’t recommend you and be able to adjust accordingly. Feed this data back into your product roadmap and to your sales team. One such example might be providing access to your product roadmap as part of an advisory council. 5: Thank Respondents.

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Net Promoter Score Customer Retention NPS Social Media 491

Totango

APRIL 12, 2022

To wrap up the event, Totango COO Jamie Bertasi shared 10 key takeaways she gathered from all the presentations and conversations that took place during our summit. Let’s take a look at her top 10 insights. Top 10 Insights from Customer Success Executives. has a roadmap, a backlog, iterations, and new releases.In

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2022 Customer Success Insights Customer Journey 82

BlueOcean

MARCH 14, 2024

Dig deeper in this article > 5 Insights About Sourcing and Developing Strategic Partnerships You know that partnering with a contact center outsourcer is more than just signing on another vendor. But outsourcing your customer care partner isn’t a common procurement event. the next step is to collaborate on a roadmap moving forward.

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Contact Center Hospitality Article Customer Care 177

CSM Magazine

SEPTEMBER 18, 2023

Tailored specifically for Operations and IT specialists, Contact Centre Team Leaders and Managers, the event was an insightful nexus of industry experts and like-minded professionals discussing the future of CX. Sabio Group’s Chief Innovation Officer, Stuart Dorman, took the helm at the start of the event.

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Customer Experience Roadmap Multi-Channel Events 59

CSM Magazine

MARCH 3, 2021

Service optimization is the ability to glean coherent insight and achieve the most efficient use of processes and information—across all disciplines and teams—to provide real business efficiency and optimal service delivery. To view this free educational event, please click here.

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B2B Roadmap 2003 Competitive Advantage 105

Experience Investigators by 360Connext

AUGUST 22, 2023

Usually, this means they collect all sorts of customer insights through surveys and user reviews to better understand their experience. They empower their entire company to act on those insights and then seek to understand their customers all over again. They might even proclaim to put customers first or be customer-centric.

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Customer Experience Feedback Customers Customer Centricity 143

Lithium

NOVEMBER 1, 2022

It’s Me Care: A Cost Savings Series from Khoros A few years ago, a Khoros customer found truly stunning success while using the Care platform, even when the odds were stacked against them with a vast influx of volume during a nationwide event and promotion. Webinars & Events Some event areas are limited to Khoros customers only.

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2022 Roadmap ROI Social Media 52

Lithium

JUNE 27, 2023

What you can expect from this event: Get actionable techniques to drive community growth, member engagement and business impact Learn new ways and best practices to innovate with your community Discover Aurora, the next generation of community experience Check out these resources to get ahead!

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2023 Innovation Roadmap Events 52

Gainsight

NOVEMBER 21, 2023

In this customer spotlight, we delve into Autodesk’s journey of implementing targeted in-app feedback surveys, powered by Gainsight, to bridge this gap and gain profound insights into their users’ desires. This generated contextual insights. The Results?

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Feedback Roadmap Entertainment Insights 52

Kustomer

NOVEMBER 9, 2023

To achieve this vision, we’re excited to announce our upcoming virtual event, the AI/CX Virtual Summit 2023 , scheduled for December 12th. This event is not just another industry gathering; it’s a unique opportunity to explore the transformative potential of AI in CX.

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2023 Events E Commerce Blog 52

Gainsight

JANUARY 6, 2023

Benchmark: Product Roadmapping With Product Experience Data. Using Product Analytics to Drive Product Roadmaps. The Importance of a Data-Driven Product Roadmap. Five Tracking Measurements to Help Build a Better Data-Driven Product Roadmap. The Enterprise Roadmap to Data-Driven Multi-Product Growth.

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2023 Roadmap Webinar Metrics 52

Chattermill

DECEMBER 2, 2018

Event Recap - The 2018 Q4 Experience Meetup co-hosted by Chattermill and Usabilla. Were you unable to make the event? We’ve put together our favourite highlights from our recent event. Our very own Dave Ascott kicked off the night as moderator introducing the first speaker Mike Stevens, founder of Insight Platforms.

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Events 2018 Customer Centricity Roadmap 40

Gainsight

JULY 13, 2022

You can do it all at Pulse 2022, the event of the year for product-obsessed professionals. . At Pulse 2022 you’ll learn proven strategies for product-led growth, driving, adoption, user retention, and how to build effective roadmaps. Best practices for product roadmaps. Get on track. And get ahead of the pack.

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2022 Roadmap Events Connections 59

PeopleMetrics

MARCH 25, 2022

They can help you better guide your customer experience strategy , prepare for product launches, learn more about your audience—essentially any goal or initiative that would benefit from direct customer insight. creating a customer advisory board to collect customer insights. Product roadmapping. How do they work? Back to Top.

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Roadmap Feedback B2B Interaction 118

Gainsight

JULY 10, 2023

By sharing insights, data, and customer feedback, digital scale programs can minimize the risk of overwhelming customers with redundant information. Planning Your Digital CS Roadmap AuditBoard is continuously enhancing its customers’ experience by expanding its scale programs.

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Webinar Roadmap ROI Touchpoint 52

Experience Investigators by 360Connext

JUNE 22, 2021

Those moments are sometimes more tied to the customer’s life events like moving, buying a house, or needing different options. This type of data will offer some insight into where to prioritize efforts to keep those customers from drifting away! Those post-event surveys can also be a great place to look for what customers are missing.

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Customer Journey Mapping Customer Journey E-support Customers 297

Lithium

DECEMBER 6, 2022

Event recap: Forrester CX NA Conference 2022 Recapping the emerging trends in one event shows the level of care and understanding Khoros strives to deliver to our customers and, by extension, your current and future customers. Deep listening and insights lead the way this year. Download the report today to get the full story.

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2022 Social Media 2023 Roadmap 52

Confirmit

MAY 29, 2019

Both pure digital and merged digital/physical interactions provide new opportunities to gain deeper insight into the mind of the consumer. She is a regular webinar presenter and speaker at Market Research events, providing guidance on key MR topics such as creating engaging surveys, generating ROI, and the role of automation.

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Consumers Insights Webinar Hospitality 40

Call Experts

OCTOBER 5, 2023

Gathering Valuable Insights Call centers generate a wealth of data and customer feedback. Analyzing this information can provide valuable insights into customer preferences, pain points, and emerging trends, helping businesses make strategic decisions. Disaster Recovery and Redundancy Unforeseen events can disrupt operations.

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Contact Center Call Center 2027 Customer Satisfaction 105

Confirmit

MAY 16, 2019

Both pure digital and merged digital/physical interactions provide new opportunities to gain deeper insight into the mind of the consumer. She is a regular webinar presenter and speaker at Market Research events, providing guidance on key MR topics such as creating engaging surveys, generating ROI, and the role of automation.

Consumers 40

Consumers Insights Webinar Hospitality 40

Lithium

JULY 7, 2021

The podcasts will share the stories from leaders building exceptional customer experiences and connect listeners with peers and expert insight to help them create customers for life. Q2 Resource Round-up Khoros Roadmap This post outlines "now available" features mentioned for each Khoros product and helpful resources.

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2021 Roadmap Webinar Leadership 52

Lithium

AUGUST 3, 2021

Sign up now Influence our roadmap. Webinars & Events Some event areas are limited to Khoros customers only. A Q&A forum for Khoros CX Insights [Session# 1 Morning] Register today, Post your questions in the comments! Upcoming Webinars. Available On Demand. Advanced Marketing product webinars Watch now.

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2021 Webinar Events Download 52

Lithium

MAY 3, 2022

Join us as the Khoros product team shares recent innovations to the Khoros platform and walks through upcoming releases on our roadmap. A full recording will be available after the event. Webinars & Events Some event areas are limited to Khoros customers only. Advanced CX Insights Webinars Watch now.

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Multi-Channel Webinar Social Media Roadmap 52

Call Experts

APRIL 8, 2024

Gathering Valuable Insights Call centers generate a wealth of data and customer feedback. Analyzing this information can provide valuable insights into customer preferences, pain points, and emerging trends, helping businesses make strategic decisions. Disaster Recovery and Redundancy Unforeseen events can disrupt operations.

Contact Center 52

Contact Center Call Center 2027 Customer Satisfaction 52

Oracle

FEBRUARY 21, 2020

One of the most insightful ways to learn is to hear from fellow customers telling their story. Oracle Digital Customer Service Overview and Roadmap. Roadmap session featuring Jeremy Kembel, Product Management, Oracle. Join this session for an overview of Oracle’s digital customer service strategy and roadmap.

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2020 Customer Service Roadmap Hospitality 62

Lithium

SEPTEMBER 6, 2022

Webinars & Events Some event areas are limited to Khoros customers only. Khoros Innovate | Roadmap + Kudos + Live Q+A Community Meet-up — Zurich, Switzerland. started a great discussion about how to decide whether content should be hidden in a community, and got some insightful replies from , and.

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Roadmap Events Webinar Blog 52

Lithium

JUNE 2, 2021

Learn about our recent product enhancements and check out what’s coming soon on the Khoros Roadmap. Marketing Roadmap Deep Dive (On-Demand Recording) Review our deep dive into the Marketing Roadmap! Webinars & Events. Khoros Roadmap Webinar Tuesday, June 8 • Register today!

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2021 Roadmap Webinar B2C 52

Talkdesk

NOVEMBER 26, 2019

Additionally, attendees had the exclusive opportunity to preview the new Talkdesk innovation roadmap and updates. Check all the great photos from the event. Raffles galore! A huge shout out to everyone involved in making Tropisueño VIP Lounge during Dreamforce a reality. Hope to see you all next year!

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Contact Center 2019 Roadmap Leadership 78

Lithium

MARCH 7, 2023

TikTok, AI, and Influencers: a guide to 2023 social trends - Our guide to 2023 social trends offers insight into how social media will change this year. Webinars & Events Some event areas are limited to Khoros customers only. Read the report now and learn how to leverage this year's top trends to your advantage.

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2023 Omnichannel Webinar Social Media 52

Retently

MARCH 5, 2024

Using our tips as a roadmap, you can fine-tune your interactions to ensure they’re effective and resonate well with your clients. Make sure to recognize the honest feedback the customer provides and convey appreciation for their insights. If you have any more insights or stories to share, we’d love to hear them.”

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Feedback Social Media Customer Satisfaction Loyalty 155

Customer Bliss

APRIL 11, 2018

Her stint in human resources gave her insight to the importance of the candidate experience. Her foray into the world of event management allowed her to think more deeply about when the customer experience for people actually begins. This newsletter included a social events calendar, changes in a clinic, etc.

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Customer Experience Healthcare Events Hospitality 135

ClientSuccess

JUNE 1, 2022

Building a solid customer roadmap that considers potential customer issues, renewals, and churn conversations is critical to a long-term, successful customer relationship. When your customer first comes on board, build a roadmap that considers expansion, product enhancements, and other growth-focused initiatives.

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Roadmap Webinar Customer Relationships Customer Relationship Management 52

Optimove

MARCH 2, 2023

In sports betting, operators don’t own the sporting events on their platform. Stretched roadmaps and delivery pressure The final challenge your brand might face is your tech team’s inability to “do it all.” Your content (events and games) meets your audiences’ needs and expectations. They allow players to bet on them.

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Sports Roadmap Competitive Advantage Events 52

CX University

SEPTEMBER 28, 2021

Monday morning is a great time to hold your launch event. I urge businesses to plan fun events with their teams throughout the week. These events can be physical or virtual. We can also invite guest speakers to share some insights. Consider inviting a few to the CS week launch or as guest speakers at your staff events.

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Customer Service Events Roadmap Consulting 52

Responsetek

MAY 3, 2018

Today’s consumer has an insatiable appetite for immediate gratification and with that comes the expectation that they can provide feedback to your business in real time about their customer experience, particularly in the event that something goes wrong. Peter Oxley. Vice President Sales, ResponseTek.

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CEM Insights Omnichannel 2013 40