Confirmit

MAY 29, 2019

Both pure digital and merged digital/physical interactions provide new opportunities to gain deeper insight into the mind of the consumer. She is a regular webinar presenter and speaker at Market Research events, providing guidance on key MR topics such as creating engaging surveys, generating ROI, and the role of automation.

Consumers 40

Consumers Insights Webinar Hospitality 40

Confirmit

MAY 16, 2019

Both pure digital and merged digital/physical interactions provide new opportunities to gain deeper insight into the mind of the consumer. She is a regular webinar presenter and speaker at Market Research events, providing guidance on key MR topics such as creating engaging surveys, generating ROI, and the role of automation.

Consumers 40

Consumers Insights Webinar Hospitality 40

Centercode

DECEMBER 22, 2020

Between all the ebooks, reports, webinars, virtual events, and articles we’ve put out in 2020, here are the pieces we think did the best job of helping testing pros succeed in four key areas: increasing efficiency, engaging testers, adapting to changes, and learning from industry leaders. Increasing Efficiency. Engaging Testers.

2020 75

2020 2021 Webinar ROI 75

Gainsight

MARCH 21, 2023

CS Advisor and Fractional CCO at Growth Molecules, Sonia Leighton, CCO at Arbor Education, and Adam Joseph, RVP of CS EMEA at Gainsight for leading an insightful and engaging conversation. If you missed it, fear not—here are my key takeaways from this incredible event. The post Key Takeaways from our Customer E.R.A.S.

ROI 52

ROI 2023 Roadmap Metrics 52

Customer Bliss

AUGUST 3, 2018

7 Customer Experience Insights You Can Apply to Your Organization. Here are some key takeaways and insights that we discussed regarding CX evolution: Employee experience is CX. There are methods to prove the ROI of CX investments, find a method that works for your company. What Do You Know Now That You Wish You Knew Then?

Leadership 120

Leadership Chief Customer Officer Social Media Loyalty 120

Alida

SEPTEMBER 22, 2016

Heidi Martin, strategy and insights consultant at Art Gallery of New South Wales, said that CX pros need to drop their preconceptions about the customer journey. To launch an insight community successfully requires strategic planning, such as gathering stakeholder buy-in and consulting brand guidelines. broadcast still rocks!

2016 267

2016 Innovation Marketing Insights 267

Oracle

SEPTEMBER 19, 2018

Your Roadmap of the Future for Sales and Service. In this session, gain insight into the investments and product strategy that will shape the future for sales and service. In this session, gain insight into the investments and product strategy that will shape the future for sales and service. Visit the registration page.

2018 49

2018 Sales Roadmap Loyalty 49

Lithium

MARCH 2, 2021

Khoros Roadmap Webinar | Resource Round-up | 2021 Q1. See what our Strategic Services Team uncovered from Khoros Intelligence, native platform insights, and third-party data in the latest Khoros Smart Social Report. Webinars & Events. Marketing Roadmap Deep Dive Webinar. Khoros Roadmap Webinar | February 2021.

2021 52

2021 Webinar Roadmap Omnichannel 52

SurveyGizmo

DECEMBER 21, 2022

The more you know about a customer’s current emotional state, the more you can tailor your marketing campaigns to provide an engaging, helpful experience and adjust your product roadmap to meet customer needs faster. Keep your surveys targeted on a certain feature or event.

Customer Engagement 52

Customer Engagement Feedback Engagement Roadmap 52

ChurnZero

FEBRUARY 26, 2021

To bridge that gap and drive goodwill across the organization, Sana recommends incentivizing CSMs for not only driving ROI for their book of business but also for other internal functions. That’s been very effective and the best way we’ve gotten the customer voice into the roadmap for such a use case-based product,” says Amanda.

Customer Success 59

Customer Success Management Roadmap Feedback 59

Oracle

AUGUST 6, 2019

In this session learn about Oracle Marketing Cloud’s unique, data-first vision, get a glimpse of the exciting roadmap updates, and learn about the recent successes of some of Oracle’s most innovative customers. See how machines and people can work together to improve personalization, automate execution, and optimize ROI.

2019 47

2019 Marketing B2C Roadmap 47

Gainsight

JULY 5, 2022

The return on investment (ROI) of CS is clearly seen and justifies bringing in CS operations to make it more seamless, prescriptive, and proactive. Every journey begins with a roadmap, and every business motion starts with a strategy. We used to say that CS needed to be a top-down, company-wide motion.

Roadmap 59

Roadmap Return on Investment Customer Journey Customer Success 59

NetBase

OCTOBER 29, 2018

Just as we do every October, after wrapping up a successful event on the West Coast we headed east for NetBase LIVE NY. Scott Cohen leading the Introductory Class: Tips & Tricks for Analysis: Analytics Capabilities that Connect Social Insights with Organizational Goals. Anatomy of a True Insight.

Brands 60

Brands Social Media Events Presentation 60

Wootric

AUGUST 29, 2018

But, it can also mean sending surveys that include long-form response fields, or building quicker in-app surveys into your roadmap to uncover moments of friction. Check in with event trigger-based surveys. Our dashboard makes it very easy to slice and dice your feedback to extrapolate insights.

Net Promoter Score 65

Net Promoter Score Effort Score NPS Customers 65

Gainsight

JUNE 11, 2021

Leverage by identifying roadmap initiatives, progress against them, identify whitespace opportunities and feed content to other business systems to enrich the customer. What Customers Want: 5 Key Insights from Hundreds of Churn Interviews starring the incomparable Natasha Narayan, CEO and Co-Founder at IcebergIQ.

Chief Customer Officer 91

Chief Customer Officer Customer Success 2021 Customer Centricity 91

ChurnZero

DECEMBER 20, 2019

Leading CS practices are looking for ways to actualize the value proposition into their playbook and maturity model so there is an execution path and narrative for driving ROI and expansion. . . We have to put the curious reluctance to talk directly about money/ROI with our customers and our companies behind us.

2020 80

2020 Customer Success Chief Customer Officer ROI 80

ClientSuccess

APRIL 20, 2017

His career has been mostly about growing and driving adoption and measuring ROI of his customers. What is the ROI on this department?”. Paul’s Final Word of Advice: When asked for a final piece of advice for Customer Success leaders, he concluded, “Creating a direct line on your customers’ ROI is the first thing.

Customer Success 40

Customer Success Net Promoter Score ROI B2B 40

Retently

FEBRUARY 21, 2024

surveys provide actionable insights into the effectiveness of marketing strategies and boost engagement by truly valuing the voice of the customer. survey data helps identify effective marketing channels, adapt campaigns for better ROI, and build stronger customer relationships through informed strategy adjustments.

Social Media 78

Social Media Advertising Events Insights 78

SmartKarrot

JANUARY 5, 2021

Align internal (company-side) milestones to external (customer-side) lifecycle events. Collaborate with Account Manager to offer contract renewal and expansion opportunities for the client’s roadmap. Analyze potential gaps in the client’s strategic plans and offer insights and solutions. Apply here: [link].

Customer Success 10

Customer Success Consulting Roadmap Government 10

SmartKarrot

FEBRUARY 3, 2021

Plan and lead the onboarding and implementation of new customers onto the platform by scheduling demos, events, presentations and workshop sessions as needed. Provide feedback and data insights to the customers and help them to understand the analytics provided. Apply here: [link].

Customer Success 10

Customer Success Competitive Advantage Workshop Roadmap 10

NetBase

OCTOBER 7, 2019

On October 22 and 23 , we’ll be in Los Angeles sharing insight to help brands transform and confidently enter the new era of social analytics. If you work in digital media, you have to get to one of these events. LIVE Lineup Insight . This happens a lot, as the insight applications are pretty endless.).

Events 8

Events ROI Presentation Insights 8

SmartKarrot

NOVEMBER 19, 2020

Role: Customer Success Director, North America Location: Newton, MA, US Organization: CyberArk As a Customer Success Director, you will be responsible to accelerate time to value and drive higher product adoption by aligning customer goals to education, adoption roadmaps, and regular engagement with the customer. Apply here: [link].

Customer Success 10

Customer Success Consulting Roadmap Government 10

ClearAction

AUGUST 6, 2019

Customer Journey Insights Increase Marketing Impact Lynn Hunsaker. Customer journey insights are vastly under-utilized. Companies that are reaping full value are using customer experience insights to align their whole business to customers’ expectations. Generating & Using Customer Insights.

Customer Journey 48

Customer Journey Insights Customer Journey Mapping Marketing 48

Thematic

MAY 22, 2019

Such as: proving customer experience ROI scaling CX across international borders, and best practices for prioritizing CX for the C-suite. Proving Customer Experience ROI. And as we’ve previously shared at Thematic, the fastest growing companies like AirBnB and DoorDash are using customer insights to drive their product roadmaps.

2019 97

2019 ROI Metrics Hospitality 97

SurveySensum

JULY 14, 2020

With a mission to help the businesses deliver better customer experiences, he advises them on customer experience and customer engagement and offers insights to success. He has extensive experience in designing, managing, and delivering insight-driven projects for clients around the world. LinkedIn : [link]. Website : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

Thematic

MARCH 29, 2020

How insights and analytics professionals can turn overwhelming volumes of customer feedback into a continuous product feedback loop. Sadly, this feedback is often not analyzed and when it is, the insights from it are rarely acted upon. I spent the last 5 years building Thematic , a customer feedback solution.

Feedback 111

Feedback E-support Metrics Insights 111

CSM Practice

DECEMBER 4, 2020

It was really important for us to go beyond an insight of a customer at the health level. Once you identify those, key those events, feed them into some sort of a system and then crunch the data to showcase how these customers benchmark against each other. What is the main purpose of that score, Chris? Chris Singh: Thank you Irit!

NPS 69

NPS Customers Customer Success Measurement 69

Pointillist

AUGUST 14, 2018

Develop Journey-Based Insights. Sophisticated customer journey analytics platforms with highly visual interfaces can help you discover real journeys in minutes, simply by dragging and dropping relevant ‘customer events’ on to a journey canvas. Top Telecom Provider Rapidly Quantifies ROI with Pointillist. A large, top 5 U.S.

Customer Journey 41

Customer Journey Metrics Measurement Touchpoint 41

Retently

AUGUST 26, 2019

If you don’t do that, you can’t get really useful insights. . There are plenty of reasons to use feature request boards: It makes your customers feel like their voices are actually heard, and that they’re actively contributing to your product roadmap. Monitor Social Media. Quarterly Business Reviews (QBR). But that’s not enough.

Feedback 94

Feedback Social Media Net Promoter Score NPS 94

Pointillist

JULY 25, 2018

A well-thought project implementation plan is important both to ensure your customer journey analytics platform provides the insights required by the business and so that you create the best experience for your customers by fully leveraging the customer journey analytics process and mindset. and delivers meaningful ROI.

Customer Journey 43

Customer Journey Events Metrics Government 43

Gainsight

AUGUST 10, 2020

Every year, the CxO Summit is one of the most anticipated events in the industry. As always, our incredible Corporate Events team was up to the challenge, and I was excited to have the opportunity to be a part of the “tiger team.” . A lot of valuable insights, relevant questions, and real-time workshopping.

Leadership 59

Leadership 2020 Events Customer Success 59

SmartKarrot

JUNE 23, 2020

This brought its own challenges beyond just delivering cracking products – how to optimize users’ ROI, increase loyalty and renewal, up retention, reduce churn… how to keep the customer happy with your services so that his customer journey is sans any bottlenecks, and he stays with you for life. . A clear product roadmap?

Roadmap 10

Roadmap Events ROI Entertainment 10

Pointillist

MAY 23, 2018

Prioritize the key CX opportunities identified in a high level customer journey map with leadership across organizational silos and use that as a starting point for creating a strategic roadmap for making changes. Less than half of respondents (43%) in the 2017 Gartner survey characterize their current efforts as “mostly event-triggered.”

Customer Journey 90

Customer Journey Customer Journey Mapping Touchpoint Multi-Channel 90

Amity

FEBRUARY 10, 2017

I like to think of it as a living organism, which provides us with a reason to exist but also as the means for collecting the insight we need to understand the customer’s use of and experience with the product. Another driving factor of change in marketing is pressure to prove ROI.

Customer Success 80

Customer Success Marketing White Paper Net Promoter Score 80

Currency Alliance

FEBRUARY 26, 2019

Customer data: maximize ROI. You can see this in the Gartner CMO survey: Loyalty marketing has traditionally suffered from the difficulty in measuring ROI (especially in the short-term). Maximize ROI from Customer Data. This realignment will also set themselves up to win in the next decade. This is a missed opportunity.

Loyalty 45

Loyalty 2019 Loyalty Programs Hotels 45

Totango

SEPTEMBER 9, 2022

Then, you’ll create a roadmap for the next 90 days. Demonstrate ROI. Whether it’s a video call or an in-person event, you need to be able to see your client and share visual data representations. But not just any data; you need to show the right data. Here are three tips for pulling relevant data for your QBR: 1.

Presentation 18

Presentation Metrics Customer Success B2B 18

SurveySparrow

MARCH 16, 2019

Wistia’s Video Hosting Service for Marketing & Sales Enablement help agencies run full video marketing campaigns for their clients and prove ROI with detailed video analytics. Sendible can manage your client’s social networks, schedule messages, conduct customer engagement and measure ROI from a single dashboard.

2019 75

2019 Marketing E Commerce Social Media 75