Horizon CX

MARCH 1, 2021

It is indeed hard to argue with the individual in charge, not to mention everything we all learned in business school, but it put those of us who were managing innovative CX programs to gain in-depth customer feedback and insights into a somewhat unsupported and somewhat helpless and potentially vulnerable position. Peter Swaim – V.P.

ROI 52

ROI Return on Investment 2004 Financial 52

McorpCX

JUNE 14, 2022

Fixing CX Potholes and Using Roadmaps for Your CX program: Insights from Forrester CX North America 2022. The presentations at Forrester CX North America 2022 , which took place June 7-9 at the Gaylord Opryland Resort and Convention Center in Nashville, were full of amazing insights and information.

Insights 111

Insights 2022 Roadmap Customer Experience 111

Forrester's Customer Insights

AUGUST 19, 2019

Both are important to consider when assessing the value that physical events deliver. While you can attribute some ROI […]. ” This question, first attributed to philosopher George Berkeley in 1710, raises questions about observation and perception.*

ROI 52

ROI Events B2B Marketing 52

Lithium

DECEMBER 28, 2020

With Thanksgiving upon us, all of us at Khoros are grateful for our amazing customers and we find ourselves reflecting on the many valuable insights they shared at Khoros Engage events this year. Learn more ways to demonstrate the ROI of engagement with our tipsheet. Automation is here to support — not replace — care agents.

Insights 52

Insights Engagement Net Promoter Score ROI 52

ProProfs Chat

APRIL 25, 2019

As an eCommerce entrepreneur, it’s not always easy to select the right tools that are decisive and provide a promising ROI. Here is a list of top tools that can help you boost conversion rate and improve your ROI. Google Pagespeed Insights. Google Pagespeed Insights. Quick Navigation. ProProfs Chat. Heap Analytics.

ROI 75

ROI Social Media Insights Interaction 75

Gravy Analytics

AUGUST 12, 2019

Unlike traditional ad targeting, which relies on online behavior data, location-based advertising audiences are based on real-world event and location attendance, making them more accurate. Location data involves real-life actions, including when consumers visit commercial locations like retail stores or event venues. Location Data.

Advertising 60

Advertising ROI Events Consumers 60

Oracle

OCTOBER 12, 2020

When reviewing the submissions for the prestigious Upshot Award for Best Demonstrated ROI in Marketing , one thing is utterly clear — each finalist had to think outside the box and use a data-driven mindset to achieve success. Let’s take a look at the Upshot Award finalists’ best practices on ways to achieve ROI in marketing.

ROI 52

ROI Marketing 2020 Sales 52

ReviewTrackers

MAY 8, 2017

Looking for the latest trends, tools, strategies, and insights on CX? To help your leaders and managers in your organization become CX experts, we compiled a list of customer experience conferences and events to attend this 2017. Customer Experience Conferences and Events. CXPA Insight Exchange. When: July 4 to 5, 2017.

2017 50

2017 Events Customer Experience Customer Journey Mapping 50

BlueOcean

MARCH 14, 2024

Dig deeper in this article > 5 Insights About Sourcing and Developing Strategic Partnerships You know that partnering with a contact center outsourcer is more than just signing on another vendor. But outsourcing your customer care partner isn’t a common procurement event. Can your business benefit from more robust redundancy?

Contact Center 177

Contact Center Hospitality Article Customer Care 177

eGain Blogs

AUGUST 12, 2022

We have put together our North America event after a gap of two years. And we are glad to say that eGain Solve 22 Conference is an industry event unlike any other. You will get insights from executives of leading companies. This is a great opportunity to get the insights that only domain experts can provide.

Demo 87

Demo Contact Center Events Workshop 87

Gainsight

JUNE 27, 2023

Now, as we reflect on the event, we are excited to share with you the five impactful takeaways that emerged from this insightful gathering of industry leaders. We’re calling this Circles of Success and will bring it back at more events whenever possible.

ROI 52

ROI Events Return on Investment Touchpoint 52

InMoment XI

NOVEMBER 15, 2023

This method harnesses the power of data and insights to gain a deeper understanding of customers, their preferences, and their interactions with a company. It involves the use of various metrics and methods to gain valuable insights into how customers perceive and interact with a business.

Insights 324

Insights E Commerce Customer Experience E-support 324

Lithium

NOVEMBER 27, 2019

With Thanksgiving upon us, all of us at Khoros are grateful for our amazing customers and we find ourselves reflecting on the many valuable insights they shared at Khoros Engage events this year. Learn more ways to demonstrate the ROI of engagement with our tipsheet. Automation is here to support — not replace — care agents.

Insights 40

Insights Engagement Net Promoter Score ROI 40

Thematic

FEBRUARY 11, 2024

I finally got to attend a Medallia Experience conference, and just like with my write up of the Qualtrics X4 event last year , I’d like to share my experiences and learnings. First, it’s hard not to compare two events. VIPs saw a show there during the event. The rooms were large, comfy and high-tech enabled.

NPS 62

NPS Hotels Events Demo 62

Experience Investigators by 360Connext

AUGUST 22, 2023

Usually, this means they collect all sorts of customer insights through surveys and user reviews to better understand their experience. They empower their entire company to act on those insights and then seek to understand their customers all over again. They might even proclaim to put customers first or be customer-centric.

Customer Experience 143

Customer Experience Feedback Customers Customer Centricity 143

Lithium

NOVEMBER 1, 2022

An Interview for Change: How AI and Automation Drive ROI Khoros has been a social care leader for years, but a tool is only as valuable as the one who wields it. Get to the bottom of the best ways to use and prove the ROI of Khoros Care with Khoros product marketing expert Josh Snider. Are you there ROI? Are you There ROI?

2022 52

2022 Roadmap ROI Social Media 52

CloudCherry

OCTOBER 25, 2018

On September 27th, I had the great pleasure of moderating a panel at CEM Asia attempting to answer the question: How do business leaders quantify the ROI of CX? For Raju, measuring customer experience over the customer journey has provided the necessary insight for calculating ROI. Here’s what we learned.

CEM 170

CEM 2018 ROI Metrics 170

ShepHyken

JANUARY 30, 2023

They are comparing you to the best experience they receive from anywhere, from any type of company, and bringing those insights back to what’s happening with their relationship with your business. 42% of respondents see “translating insights into action” as their biggest concern when it comes to data management.

E Commerce 62

E Commerce 2023 E-support Healthcare 62

Beyond Philosophy

NOVEMBER 10, 2014

Blogs Customer Experience CEM CEO Conferences consultants consumer behaviour customer Customer Analysis customer behavior Customer Behaviour customer centricity customer emotions customer engagement Customer experience customer experience books customer experience industry customer experience management Customer Experience Program customer experiences (..)

Net Promoter Score 164

Net Promoter Score ROI Customer Experience 2014 164

CloudCherry

DECEMBER 1, 2018

On September 27th, I had the great pleasure of moderating a panel at CEM Asia attempting to answer the question: How do business leaders quantify the ROI of CX? For Raju, measuring customer experience over the customer journey has provided the necessary insight for calculating ROI. Here’s what we learned.

CEM 150

CEM 2018 ROI Metrics 150

BirdEye

APRIL 25, 2023

Participate in local events 17. Showcase your business offerings, share industry insights, and use incentives to increase social media engagement. And be sure to collect and analyze the metrics to measure ROI. Provide valuable insights and timely responses to build trust. Pay-per-click (PPC) advertising 12.

Seminar 98

Seminar Social Media Advertising Workshop 98

ClearAction

DECEMBER 28, 2016

How to Drive Voice of Customer Insights Company-wide: 3 Steps Lynn Hunsaker. Here’s how to drive voice-of-customer insights company-wide: Design customer feedback for greatest meaning to customers. Connect sentiment to operational events, and show the financial size at-risk or at-opportunity. What are their expectations?

Voice of Customer 59

Voice of Customer Customer Insights Insights 2010 59

Pointillist

MARCH 20, 2020

They start the journey with the ‘Payment Notice Sent’ Event, which shows that 12.5M But, they find that 60% of customers in the IVR don’t even attempt to make a payment through the IVR system—a key insight revealing a valuable opportunity to reduce IVR leakage, call volume and costs by improving the language in the IVR node.

Customer Journey 70

Customer Journey Insights NPS Banking 70

Lumoa

JANUARY 2, 2023

One tool businesses can use to capture valuable insights is the transactional Net Promoter Score (tNPS). These surveys provide valuable insight into how the interaction went, and whether it was either satisfactory and likely to result in customers promoting the business further. Types of transactional NPS (tNPS) surveys.

Net Promoter Score 83

Net Promoter Score NPS Events Customer Satisfaction 83

Gainsight

JULY 10, 2023

By sharing insights, data, and customer feedback, digital scale programs can minimize the risk of overwhelming customers with redundant information. The ROI of Digital CS At AuditBoard, an investment has been made in dedicated operations that are focused on driving digital scale experiences.

Webinar 52

Webinar Roadmap ROI Touchpoint 52

Oracle

NOVEMBER 30, 2020

The Upshot Award for Best Demonstrated ROI in Service honors those who keep a watchful eye on performance and put analytics insights to work in their service experiences—realizing major ROI in the process. In addition to offering service anytime, the automation solution enables Insight to scale.

ROI 40

ROI 2019 B2B 2020 40

Lithium

NOVEMBER 2, 2021

Time to start seeing actual ROI on your promoted posts. Zoom Integration Overview Find out how Khoros' unique integration with Zoom into our Community Events helps communities recapture some of the great engagement in a world of more virtual events. Webinars & Events Some event areas are limited to Khoros customers only.

2021 52

2021 Webinar ROI Events 52

Optimove

FEBRUARY 13, 2024

These magical tools help increase response rates, return on investment (ROI), customer engagement, loyalty, and retention. For more insights, request a demo. Optimove’s most captivating features – Opti-X and real-time – can reignite the spark.

Download 59

Download Return on Investment Loyalty ROI 59

ClientSuccess

JANUARY 11, 2023

Measure customer success metrics for meaningful insights. Focus on customer retention and long-term ROI. Teach customers about your product or service and invite them to participate in educational events. Regularly monitor customer performance and identify opportunities for improvement. So why not start right away?

Customer Success 80

Customer Success White Paper Loyalty ROI 80

Confirmit

MAY 29, 2019

Both pure digital and merged digital/physical interactions provide new opportunities to gain deeper insight into the mind of the consumer. She is a regular webinar presenter and speaker at Market Research events, providing guidance on key MR topics such as creating engaging surveys, generating ROI, and the role of automation.

Consumers 40

Consumers Insights Webinar Hospitality 40

Confirmit

MAY 16, 2019

Both pure digital and merged digital/physical interactions provide new opportunities to gain deeper insight into the mind of the consumer. She is a regular webinar presenter and speaker at Market Research events, providing guidance on key MR topics such as creating engaging surveys, generating ROI, and the role of automation.

Consumers 40

Consumers Insights Webinar Hospitality 40

Gravy Analytics

JUNE 3, 2019

Businesses can use location data to get valuable insights on consumer interests and preferences. Large enterprises have been using location information to make business decisions and improve their ROI for years. Related Read: Why Audience Reach and Insight are a More Powerful Advertising Combination. . Competitive Analytics.

Automotive 92

Automotive Advertising Retail ROI 92

BirdEye

MARCH 29, 2024

Real estate social media networking groups are specifically designed for professionals in the real estate industry to connect, share insights, and market their listings. Utilizing these networks can significantly enhance your marketing ROI by targeting a more relevant audience.

Social Media 58

Social Media Sales Advertising Connections 58

Alida

JANUARY 26, 2017

In a recent webinar hosted by the National Sports Forum , Kevin Schohl, director of business analytics at AMB Sports & Entertainment, shared how the company uses fan insight to create and deliver the ultimate in-stadium experience. In-person events took fan engagement one step further. Commit to fan-centricity.

Sports 174

Sports Entertainment Webinar Guest Experience 174

CSM Magazine

DECEMBER 22, 2023

This method helps to ensure that the OOH solutions are displayed to the right people at the right time, with the highest chance of the ad’s effectiveness and providing a measurable ROI. Guerrilla Marketing Guerrilla marketing is about being insightful, imaginative, and spontaneous, not expensive.

Connections 52

Connections Marketing Advertising Transportation 52

BirdEye

APRIL 4, 2023

Marketing budget A marketing budget focuses on advertising costs, organic content marketing costs, marketing event costs, and design costs, to name a few. These budgets help companies measure ROI accurately based on campaigns throughout each fiscal year, making them invaluable in deciding where to best allocate future marketing dollars.

Financial 98

Financial Events Sales Insurance 98

Gainsight

SEPTEMBER 29, 2023

That’s a wrap on Pulse Encore NYC , where attendees joined a more intimate Pulse experience filled with insightful sessions, all-star keynotes, hands-on workshops, and even more exclusive time with Customer Success (CS) leaders. That’s why Gainsight is investing in AI to drive productivity, scale, and insights. Customer Success 2.0

ROI 52

ROI Workshop Customer Success Insights 52