Talkdesk

NOVEMBER 26, 2019

Additionally, attendees had the exclusive opportunity to preview the new Talkdesk innovation roadmap and updates. Thought leadership Jafar Adibi, head of AI and Data Science at Talkdesk, led a thought leadership session for press and analysts on why using AI as a tool to improve contact center efficiency is so simple, all you see is results.

Contact Center 78

Contact Center 2019 Roadmap Leadership 78

Lithium

JULY 7, 2021

We are proud to announce Khoros has launched two new podcasts: CX Confessions: The Customer Experience Show , a thought leadership podcast on CX featuring C-suite executives, and Titans of Customer Engagement , a podcast highlighting tactical, digital engagement best practices and strategies with Khoros customers.

2021 52

2021 Roadmap Webinar Leadership 52

Lithium

JUNE 11, 2019

Over the course of October and November 2018, Lithium is taking the CX Live show on the road to five cities around the world, kicking off with our marquee event in Austin: Austin (2-day marquee kickoff event, with optional workshops and Lithy’s Party!). Want to share your Lithium success story at a CX Live event? San Francisco.

Roadmap 40

Roadmap Events Workshop Leadership 40

Lithium

JUNE 11, 2019

Over the course of October and November 2018, Lithium is taking the CX Live show on the road to five cities around the world, kicking off with our marquee event in Austin: Austin (2-day marquee kickoff event, with optional workshops and Lithy’s Party!). Want to share your Lithium success story at a CX Live event? San Francisco.

Roadmap 40

Roadmap Events Workshop Leadership 40

Lithium

JUNE 11, 2019

Over the course of October and November 2018, Lithium is taking the CX Live show on the road to five cities around the world, kicking off with our marquee event in Austin: Austin (2-day marquee kickoff event, with optional workshops and Lithy’s Party!). Want to share your Lithium success story at a CX Live event? San Francisco.

Roadmap 40

Roadmap Events Workshop Leadership 40

Lithium

MAY 3, 2022

Join us as the Khoros product team shares recent innovations to the Khoros platform and walks through upcoming releases on our roadmap. A full recording will be available after the event. to present to their leadership team. Webinars & Events Some event areas are limited to Khoros customers only. Don’t worry.

Multi-Channel 52

Multi-Channel Webinar Social Media Roadmap 52

Lithium

JULY 5, 2022

We've heard loud and clear in our recent NPS surveys that you're interested in more thought leadership. We want to ensure Atlas offers our members comprehensive thought leadership and unique content with your future strategy in mind. Webinars & Events Some event areas are limited to Khoros customers only.

Multi-Channel 52

Multi-Channel Leadership Roadmap 2022 52

Lithium

SEPTEMBER 27, 2018

Over the course of October and November 2018, Lithium is taking the CX Live show on the road to five cities around the world, kicking off with our marquee event in Austin: Austin (2-day marquee kickoff event, with optional workshops and Lithy’s Party!). Want to share your Lithium success story at a CX Live event? San Francisco.

Roadmap 40

Roadmap Events Workshop Leadership 40

Kustomer

NOVEMBER 9, 2023

To achieve this vision, we’re excited to announce our upcoming virtual event, the AI/CX Virtual Summit 2023 , scheduled for December 12th. This event is not just another industry gathering; it’s a unique opportunity to explore the transformative potential of AI in CX. The answer lies in the rapidly changing landscape of CX.

2023 52

2023 Events E Commerce Blog 52

Customer Bliss

APRIL 11, 2018

Her foray into the world of event management allowed her to think more deeply about when the customer experience for people actually begins. While working with Calgary Stampede, an outdoor rodeo and festival in Canada, Jackie realized that an in-person experience doesn’t necessarily begin when the gates to an event opens.

Customer Experience 135

Customer Experience Healthcare Events Hospitality 135

One Millimeter Mindset

OCTOBER 15, 2018

Or, let’s say a client is frustrated with their career trajectory and wants me to develop their next-steps professional roadmap. Alternatively, their education and certifications scream out a completely different skill set than the leadership track they so desperately want to target. And even disqualify them. Contact me.

Workshop 142

Workshop Roadmap Customer Success Leadership 142

ChurnZero

JANUARY 8, 2021

Based on our recent Customer Success Leadership Study (releasing early January 2021), 54% of survey respondents have a Chief Customer Officer (CCO) or Vice President (VP) of Customer Success as their highest Customer Success leadership position within their SaaS organization. Staci Satterwhite, Chief Customer Officer, Khoros.

2021 98

2021 Customer Success Chief Customer Officer Leadership 98

Think Customers

JUNE 29, 2022

Many companies are struggling to sustain growth and momentum without a clear customer and employee roadmap. IBM uses authentic leadership and abides by a work-from-home pledge. The event, held in Nashville, also served as a celebration of Forrester’s Principal Analyst and CX guru Harley Manning , who announced his retirement.

Culture 59

Culture Roadmap Consumers Events 59

Calabrio

JANUARY 2, 2020

From January 13, all email communications such as product updates, event invites (including webinars) and thought leadership content will come from a Calabrio.com email address. Seamless and consistent communications. We’ve made it easy to communicate with us.

Brands 88

Brands White Paper Social Media Webinar 88

West Monroe

NOVEMBER 2, 2022

Build a realistic roadmap. Below are three crucial pillars for building a roadmap that can show prospective buyers where the business has been—and where the acquirer can take it in the future: Have a clear and executable roadmap. Consider how data ties to your roadmap. Plan for strategic buyers.

Roadmap 52

Roadmap Innovation Financial 2022 52

ClientSuccess

JUNE 1, 2022

Building a solid customer roadmap that considers potential customer issues, renewals, and churn conversations is critical to a long-term, successful customer relationship. When your customer first comes on board, build a roadmap that considers expansion, product enhancements, and other growth-focused initiatives.

Roadmap 52

Roadmap Webinar Customer Relationships Customer Relationship Management 52

Calabrio

JANUARY 2, 2020

From January 13, all email communications such as product updates, event invites (including webinars) and thought leadership content will come from a Calabrio.com email address. Seamless and consistent communications. We’ve made it easy to communicate with us.

White Paper 76

White Paper Social Media Webinar 2020 76

Gainsight

OCTOBER 16, 2020

At our first-ever Pulse for Product event, we got inspired by this idea of video games, the nostalgia of 8-bit classics, the 90s (or really any year excluding 2020 – the bar is low), and leveling up (which ultimately became our theme for the event). That’s why we created four tracks for this event.

2020 59

2020 Events Leadership Roadmap 59

Gainsight

APRIL 14, 2022

Often, it’s about leadership. But time and again, we’ve seen that VPs of CS shouldn’t split their job between executive leadership and operations. But most companies have their CS Ops lead reporting to the CS leadership—Chief Customer Officer, VP of Customer Success—the COO or the CRO. . Another great move! Well done! .

Chief Customer Officer 52

Chief Customer Officer Leadership Customer Success Roadmap 52

Gainsight

MAY 10, 2022

Here are some of the core functions and roles your CS Ops team will take on to help scale your organization: Plan the roadmap for your CS practice. Create the structure and processes for executing the “one-to-many” CS approach (bulk email, in-app engagements, events, community, etc.). Offer strategic consulting for CS leadership.

Customer Success 52

Customer Success Customer Service Magazine Roadmap 52

SmartKarrot

MARCH 31, 2023

By proactively conveying meeting choices, the schedule of events, reminders, expectations, and hotel information, customers are better prepared for events. Make follow-up calls to clients and arrange appointments to sell them on upcoming events. Create and keep up-to-date monthly reports on actual data and forecasting (e.g.,

Customer Success 19

Customer Success Events Leadership Hotels 19

Gainsight

OCTOBER 6, 2022

Here’s a look at four durable growth plays that we unpacked at our quarterly product launch event Evolve , and the new features we rolled out to help you achieve them. . New AI-based Sentiment Analysis to understand user feedback data and drive better product roadmapping. But we didn’t stop there. Grow through your product.

Customer Success 52

Customer Success Roadmap Feedback Insights 52

Gainsight

AUGUST 10, 2020

Every year, the CxO Summit is one of the most anticipated events in the industry. As always, our incredible Corporate Events team was up to the challenge, and I was excited to have the opportunity to be a part of the “tiger team.” . Executives spoke about how their leadership teams feel more customer-centric.

Leadership 59

Leadership 2020 Events Customer Success 59

Gainsight

APRIL 8, 2020

Plus, trips for our quarterly product reviews with leadership. You can use the same technique for building your product roadmap. Set aside time for online discussions with your executives, developers, marketers, sales teams, and other stakeholders to keep them updated on plans and roadmaps. Tools I Use.

Travel 52

Travel Roadmap Document Sales 52

Centercode

DECEMBER 22, 2020

Between all the ebooks, reports, webinars, virtual events, and articles we’ve put out in 2020, here are the pieces we think did the best job of helping testing pros succeed in four key areas: increasing efficiency, engaging testers, adapting to changes, and learning from industry leaders. Engaging Testers. Other Highlights.

2020 75

2020 2021 Webinar ROI 75

SmartKarrot

MARCH 31, 2023

By proactively conveying meeting choices, the schedule of events, reminders, expectations, and hotel information, customers are better prepared for events. Make follow-up calls to clients and arrange appointments to sell them on upcoming events. Create and keep up-to-date monthly reports on actual data and forecasting (e.g.,

Customer Success 15

Customer Success Events Leadership Hotels 15

Thematic

MAY 22, 2019

And as we’ve previously shared at Thematic, the fastest growing companies like AirBnB and DoorDash are using customer insights to drive their product roadmaps. One thing is for sure; CX professionals should continue to participate in events like the CXPA to learn from practitioners globally so we can all further the CX field together.

2019 97

2019 ROI Metrics Hospitality 97

Strativity

MARCH 6, 2020

You and your team have been steadfast and rigorous in your commitment to the transformation process, from the first brainstorming sessions through co-creating your ideal CX, and educating your leadership and staff. After months of planning and design, you have thorough alignment with your team and a detailed roadmap. .

Consulting 52

Consulting Leadership Roadmap Communication 52

ChurnZero

AUGUST 30, 2019

Yesterday, ChurnZero had the opportunity to attend and sponsor a brand new SaaStr event called – SaaStr Scale. It was a 1-day turbo-charged event in San Francisco with the best-of-the-best in Sales, Marketing, and Customer Success. We are happy to say it was a great event all around.

Customer Success 40

Customer Success Net Promoter Score 2019 NPS 40

Qualtrics

FEBRUARY 18, 2020

It’s the biggest Experience Management event on the planet, so you won’t be short of things to see. Check out our guide to the must-see sessions at this year’s X4 for market researchers from the most inspirational stories to the thought leadership that will give you plenty to take back to your organization at the end of the event.

2020 29

2020 Marketing Government Leadership 29

Amity

JANUARY 30, 2018

We invited Maheen to the Amity office to present at one of our monthly Customer Success events. Partner with the customer’s senior leadership to communicate your organization’s value. Communicate your product roadmap regularly. Promote industry events to your customers. Identify win-win situations.

Customer Success 69

Customer Success Social Media Roadmap Sales 69

ChurnZero

JULY 2, 2020

They see the thought leadership content and best practices we share with our customer base. Monitoring the events or webinars your customers attend, if their executive team reads product roadmap updates, the best practices your customers are reading, or what feature requests they’re submitting.

Customer Centricity 98

Customer Centricity Chief Customer Officer Webinar Sports 98

Gainsight

JUNE 11, 2021

The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic. ONE Powerful Word That Can Transform Your Customer Relationships with the incredible Nils Vinje, Founder and CEO at Glide Consulting and 30 Day Leadership. Human-First Customer Success.

Chief Customer Officer 91

Chief Customer Officer Customer Success 2021 Customer Centricity 91

ChurnZero

MARCH 31, 2020

Monitoring key customer events—like login activity which signified a company may still be open for business—and geolocation trends in ChurnZero. Elevate a communication by sending it from a member of your executive leadership team with a personal message or offer.

Webinar 72

Webinar Customer Relationships Leadership Customer Success 72

Qualtrics

FEBRUARY 18, 2020

It’s the biggest Experience Management event in the world, so you won’t be short of things to see. There’s stories of XM in action, thought leadership from the education institutes leading the way in XM, and much, much more. World-class thought leadership. Take your XM program to a new level with world-class thought leadership.

2020 29

2020 Government Leadership Events 29

BirdEye

APRIL 25, 2023

It’s a roadmap that outlines your goals, target audience, which social media platforms to use, what kind of social content to create, and how to measure success. Brands can leverage professional content, industry news, job postings, thought leadership articles, videos, and infographics on LinkedIn for the best results.

Social Media 93

Social Media Measurement Metrics Brands 93

Centercode

APRIL 15, 2020

The conference is available in its entirety to watch on-demand for free , but here are the biggest highlights from the world’s largest event for customer testing professionals. Meet Ted, Centercode’s Newest Team Member. Inside Today’s Industry-Leading Programs.

Workshop 69

Workshop Roadmap Culture Events 69