CSM Magazine

FEBRUARY 28, 2024

That’s why events like our Disrupt conferences – taking place once again in both London (Tuesday, March 5th) and in Madrid (Thursday, April 18th) – as well as our Disrupt on the Road and Community Day roadshows are so important. That level of passion and commitment to finding solutions is truly inspiring.

Leadership 52

Leadership 2024 Innovation 2017 52

TechSee

AUGUST 14, 2023

They are “the ones to watch” and we recommend you follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events. Skilled in leading high-performing teams and utilizing customer insights to drive improvements, Agnes works on unique ways to build customer loyalty through community programs and events.

2023 207

2023 Customer Service Contact Center Customer Centricity 207

Doing CX Right

MARCH 28, 2020

Leadership is an important topic and something I take seriously as a Mom and Woman Boss in charge of Customer Experience and Employee Engagement at a global corporation. summary of leadership topics: How to humanize business & nurture through leadership. Ways to keep life in harmony (Mind, body, spirit). Read articles.

Leadership 52

Leadership Events Article Engagement 52

Oracle

JANUARY 28, 2021

Looking for customer experience virtual events information for 2021? We’ve compiled a CX professional’s guide to virtual events to continue to keep you up-to-date, in-the-know, and ever-smarter this year. Bookmark this page and check back as we update event information throughout the winter and spring months ahead.

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Events 2021 Customer Experience B2B 76

Customer Bliss

MARCH 16, 2018

Make the Customer Leadership Executive an Officer of the Company. Especially in the early stages, make suggestions for meetings and events that the CCO should present at, participate in, or be invited to. After initiating the CCO job, it’s important to establish the working relationship between the company leadership and the CCO.

Leadership 111

Leadership Engagement Chief Customer Officer Roadmap 111

InMoment XI

APRIL 18, 2023

Mary Anne Ghobrial is the director of Australia’s largest customer experience event— The Customer Show. The Customer Show launched in 2022, and the premise behind the event is to bring together everyone playing an active—or even a passive—role in the customer journey. Different teams have different goals and incentives.

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ROI 2023 Events Insurance 260

Oracle

DECEMBER 10, 2019

Award presentation during the 16th Annual Diversity and Leadership Conference – April 21-22, 2020. Dates for the 2020 CX Impact Awards event not yet released. Winners will be announced during the B2B Marketing Exchange event on February 24th, 2020. Leadership Awards from Women In Technology. CX Impact Awards.

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Events 2020 Customer Experience 2019 40

Russel Lolacher

MAY 30, 2022

A few reasons he is awesome – he’s a leadership, employee engagement and customer experience expert and keynote speaker through his consultancy Brand at Work. Where followers fit in good leadership. How trust is an outcome, not a value of leadership. Is that is the best style of leadership? KEY TAKEAWAYS.

Leadership 52

Leadership Culture Books Airlines 52

Customer Bliss

MAY 23, 2017

While they hold numerous events throughout the year, their benchmark event is The Belmont Stakes. Under her leadership, they turned it into a three-day festival. In 2015, Sports Business Journal called The Belmont Stakes “The Sporting Event Of The Year.” About Lynn. That all led to the current role.

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Sports Events 2014 2015 142

Customer Bliss

AUGUST 3, 2018

Additionally, we chat about what we look forward to seeing in the future of CX and how this should affect your company’s growth and leadership. . In this conversation, Rob also addresses the importance of leadership believing that earning the loyalty of customers and employees is central to the strategy of the business.

Leadership 120

Leadership Chief Customer Officer Social Media Loyalty 120

Kerry Bodine

JUNE 20, 2015

I’ve organized the events based on the types of organizations hosting them: professional associations , event producers , service providers , media companies , analyst firms , and tech vendors. Am I missing an upcoming event? Design Management Institute’s Design Leadership Conference. Event Producers.

Events 97

Events 2015 2016 CEM 97

One Millimeter Mindset

SEPTEMBER 10, 2018

Business growth either leverages profitable leadership communication. I recently became “that” disgruntled customer based on lack of leadership communication across the organization. As degradation of services became more frequent, I exercised leadership communication. Or it showcases collaboration gaps. And here’s the thing.

Leadership 61

Leadership Communication Workshop Customer Retention 61

Bold360

MARCH 12, 2020

CXNext 2020 on May 12 is a 100% virtual event, and it’s FREE. When you attend a virtual event like CXNext 2020 , you skip those long airport security lines, the mind-numbing waits for boarding and landing, not to mention awkward chats with Uber drivers. Here are five great reasons to attend virtual events: 1. Register here.

Events 52

Events 2020 Travel Blog 52

Up Your Service

FEBRUARY 5, 2020

Join the Service Leadership Workshop. So, I’m delighted to tell you now that in partnership with Right Selection, Marshall Goldsmith and Ron Kaufman will be delivering the Service Leadership Seminar, first time ever. Service Leadership Workshop. And who are you, who should come to these events? April 9 in Colombo.

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Workshop Leadership Seminar Events 52

CSM Magazine

NOVEMBER 8, 2021

The truth is, leadership skills are important for everyone, not only CEOs and visionaries. Having to start your leadership development in college is both an asset and a problem. What should you do to enhance your leadership skills, and how to find your style? Attend Classes Related to Leadership and Management.

Leadership 52

Leadership Presentation Workshop Events 52

One Millimeter Mindset

SEPTEMBER 13, 2018

These 3 Industry40 soft skills are mandatory skills for personal development and leadership success in Today’s and Tomorrow’s evolving, complex business ecosystem. Instead, isn’t it time to develop the leadership soft skills for Tomorrow and the Future? Beyond our current personal development and leadership comfort levels?

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Leadership Workshop 2015 Communication 71

Think Customers

MAY 7, 2024

We’re thrilled to announce our new thought leadership partnership with the European Customer Experience Organization (ECXO) , a leading CX business network that empowers leaders, people, and organizations in Europe and around the world to collaborate, discuss, generate brand awareness, learn, and grow.

Leadership 52

Leadership Events Employee Experience Innovation 52

TechSee

MARCH 7, 2023

Carol’s tireless advocacy for pay equity, leadership in trying times (cold supply chain anyone?), She combines expertise in operations management, finance, customer operations, strategy development and execution, complex problem solving, and large organization leadership with complex negotiation, analytical, and interpersonal skills.

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2023 Contact Center Leadership Hospitality 207

Customer Bliss

NOVEMBER 15, 2018

Samantha shares how she’s used her communications and marketing background to unite leadership across silos within her organization to provide a more efficient and unified customer experience. CX #Leadership Click To Tweet. Featured speaker at events like Digiday, PayThink, CHLA, Momentum, THINK, USC Silicon Beach.

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Leadership Chief Customer Officer Financial User Experience 128

Beyond Philosophy

AUGUST 13, 2015

CMC, is Thought Leadership Principal for Beyond Philosophy. For both inspiration and answers regarding the best and most effective approaches to apply, I turned to trailblazing ideas of the two “Fathers of Servant Leadership”, Max De Pree and Robert Greenleaf. He established the De Pree Center for Leadership in 1996. Scott Peck.

Leadership 111

Leadership Customer Centricity Airlines Workshop 111

ShepHyken

SEPTEMBER 2, 2016

This week on our Friends on Friday guest blog post my colleague, John Smart, explains the leadership term VUCA and how it can relate to customer service. In a previous article I described the difference between customer management and customer leadership. Shep Hyken. U = Uncertainty. C = Complexity.

Leadership 69

Leadership Blog Customer Service Consulting 69

Think Customers

FEBRUARY 1, 2024

That’s one of the takeaways from Google Chief Strategist Neil Hoyne’s mainstage presentation at last week’s Customer Contact Week (CCW) Austin event. Customer Contact Week (CCW) Austin, an event series dedicated to elevating professionals within the customer service industry, successfully concluded on January 25th in Austin, Texas.

2024 52

2024 Events Leadership Innovation 52

Experience Investigators by 360Connext

JULY 11, 2023

However, many customer experience (CX) initiatives fall short of achieving their desired outcomes due to a lack of proactive leadership and strategic planning. It demands proactive leadership that understands the importance of customer experience as a strategic imperative. “We’re going to be customer-centric !

Customer Experience 110

Customer Experience Competitive Advantage Leadership Customer Centricity 110

Kerry Bodine

JANUARY 4, 2017

I’ve organized the events based on the types of organizations hosting them: professional associations , event producers , tech & service providers , media companies , and analyst firms. Am I missing an upcoming event? DMI Design Leadership Conference. Event Producers. Please let me know !

Events 48

Events CEM 2017 Chief Customer Officer 48

COPC

AUGUST 10, 2016

Featured Event: September 15, Fairfield, CT. The event will be held at the Bigelow Tea headquarters in Fairfield, Connecticut. Future Events: September 18-20, Austin, Texas. See the complete event agenda. The event will be held on 25-26 October at the Intercontinental hotel in Sydney. From Theory to Reality.

Events 40

Events Customer Journey Mapping Workshop Hotels 40

Kerry Bodine

JANUARY 13, 2016

I’ve organized the events based on the types of organizations hosting them: professional associations , event producers , service providers , media companies , analyst firms , and tech vendors. Am I missing an upcoming event? Design Leadership Conference. Event Producers. Please let me know !

Events 48

Events CEM 2016 Customer Experience Professionals 48

Beyond Philosophy

DECEMBER 14, 2015

CMC, is Thought Leadership Principal for Beyond Philosophy. For both inspiration and answers regarding the best and most effective approaches to apply, I turned to trailblazing ideas of the two “Fathers of Servant Leadership”, Max De Pree and Robert Greenleaf. He established the De Pree Center for Leadership in 1996. Scott Peck.

Leadership 79

Leadership Customer Centricity Airlines Workshop 79

PK

APRIL 8, 2020

As these cascading events of “has never happened in our lifetimes” continues to build, we can’t help but ask ourselves whether there will be a return to what was normal a short while ago? However, this uncertainty does not have to leave you or your leadership team stuck on pause. public spaces?

Leadership 52

Leadership Entertainment Automotive Events 52

Beyond Philosophy

MAY 13, 2023

Having a high IQ isn’t the most important thing for leadership. This EQ concept, popularized by Daniel Goleman , has been a crucial component of the leadership conversation for several years. In this episode, we will delve into the concept of EQ, what it entails, and its impact on leadership and customer service strategies.

Management 78

Management Customer Service Representative Leadership Customer Service Strategies 78

John Paul

JULY 17, 2018

Accor is investing heavily in John Paul by expanding its senior executive leadership team with the latest hiring of the CEO of APAC and has full confidence in the growth strategy of John Paul. This executive hire will further recruitment in senior commercial leadership positions in key countries in the Region. www.johnpaul.com.

Leadership 40

Leadership Automotive Hospitality Travel 40

Gainsight

JANUARY 8, 2019

Event Website. Event Website. Event Website. Event Website. Event Website. Event Website. Pulse, hosted by Gainsight, is the definitive learning and networking event for customer-driven professionals looking to grow their business and career. North America. SaaStr Annual | February 5-7, San Jose, CA.

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Events 2019 B2B 2018 45

Calabrio

APRIL 23, 2020

In my last weekly update on the leadership lessons learned during COVID-19, I discussed overcommunication: the idea that leaders need to set the tone for our managers, offer flexibility and resources for our employees, and visibly participate in meetings and our more lighthearted company virtual events and challenges.

Leadership 69

Leadership Travel Communication Events 69

Middlesex Consulting

JULY 23, 2017

Sales events during the equipment life cycle. Below are details of the three life cycle sales events of a B2B service contract. Note that some of the terminology of these events may differ from industry to industry, but the events below cover the vast majority of situations. Create Life Cycle Stage : a. Key takeaways.

Events 60

Events B2B Sales E-support 60

Storyminers

JULY 21, 2015

The post How Frustration–Through Design–Became Market Leadership appeared first on Mike Wittenstein. Jeffery Sears, CEO of PIRCH, interviewed by Mike Wittenstein of Storyminers I went to visit the new Atlanta PIRCH store in Buckhead, near Lenox Square just a few weeks ago and I was blown away by the experience. PIRCH […].

Leadership 89

Leadership Marketing Customer Experience Customer Experience Design 89

CSM Magazine

MAY 16, 2024

And that’s why, when I was approached by Sabio to host one of their sessions at their annual UK Disrupt event in London, I jumped at the chance. “What has your leadership done to take the stories that you’re hearing from the frontline back into the business to really drive value?”

Customer Service 52

Customer Service Banking Consulting Events 52

ClientSuccess

AUGUST 30, 2018

Notably, Carine Clark , CEO of Banyan , presented at last year’s premier customer success leadership event in Sundance, Utah, and her message was both powerful and practical. In her CS100 Summit session, Carine shared her ideas of the top customer success leadership characteristics.

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Presentation Leadership Customer Success 2017 40

CSM Magazine

NOVEMBER 3, 2022

.” An experienced marketing leader, Liz has built and managed high-performing teams that deliver results across demand generation, communications, corporate events, field marketing and thought leadership. Before joining ServiceMax, Liz was a Senior Event Marketing Manager at SuccessFactors.

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Marketing Events Leadership 2017 52