Oracle

JANUARY 28, 2021

Looking for customer experience virtual events information for 2021? We’ve compiled a CX professional’s guide to virtual events to continue to keep you up-to-date, in-the-know, and ever-smarter this year. Bookmark this page and check back as we update event information throughout the winter and spring months ahead.

Events 76

Events 2021 Customer Experience B2B 76

TechSee

MARCH 7, 2023

Carol’s tireless advocacy for pay equity, leadership in trying times (cold supply chain anyone?), She combines expertise in operations management, finance, customer operations, strategy development and execution, complex problem solving, and large organization leadership with complex negotiation, analytical, and interpersonal skills.

2023 207

2023 Contact Center Leadership Hospitality 207

One Millimeter Mindset

SEPTEMBER 13, 2018

Next, each of these critical components are required to communicate and collaborate with each other. Because collaboration and communication are perceived as “nice to have” soft skills. Mandatory assignment to a team is not the equivalent of communication and collaboration. Seamlessly. Interoperably. Contact me.

Leadership 71

Leadership 2015 Workshop Communication 71

Russel Lolacher

FEBRUARY 16, 2021

Are you ready to be a better communicator? I had the pleasure to speak on the challenges to good communication and tips to improve it at the BIG Ready conference. The BIG Ready, hosted by the Productivityist Mike Vardy , is an annual event helping attendees to start their year, their project, their hobby, etc. ” Ouch.

Communication 104

Communication Events 2022 Connections 104

CSM Magazine

NOVEMBER 8, 2021

The truth is, leadership skills are important for everyone, not only CEOs and visionaries. Having to start your leadership development in college is both an asset and a problem. What should you do to enhance your leadership skills, and how to find your style? Attend Classes Related to Leadership and Management.

Leadership 52

Leadership Presentation Workshop Events 52

Russel Lolacher

APRIL 17, 2023

In this episode of Relationships at Work, Russel chats with communications expert and candour advocate Lisa Bloch on intentionally bringing candour into workplace communications. She is the Senior Director of population health communications at Mount Sinai Health System. Was there any follow up from that email? I think he was.

Communication 52

Communication Leadership Feedback Definition 52

Customer Bliss

MAY 23, 2017

While they hold numerous events throughout the year, their benchmark event is The Belmont Stakes. Under her leadership, they turned it into a three-day festival. In 2015, Sports Business Journal called The Belmont Stakes “The Sporting Event Of The Year.” About Lynn. That all led to the current role.

Sports 142

Sports Events 2014 2015 142

Customer Bliss

AUGUST 3, 2018

Additionally, we chat about what we look forward to seeing in the future of CX and how this should affect your company’s growth and leadership. . In this conversation, Rob also addresses the importance of leadership believing that earning the loyalty of customers and employees is central to the strategy of the business.

Leadership 120

Leadership Chief Customer Officer Social Media Loyalty 120

Russel Lolacher

MAY 30, 2022

A few reasons he is awesome – he’s a leadership, employee engagement and customer experience expert and keynote speaker through his consultancy Brand at Work. Where followers fit in good leadership. How trust is an outcome, not a value of leadership. Is that is the best style of leadership? KEY TAKEAWAYS.

Leadership 52

Leadership Culture Books Airlines 52

Customer Bliss

NOVEMBER 15, 2018

Samantha shares how she’s used her communications and marketing background to unite leadership across silos within her organization to provide a more efficient and unified customer experience. CX #Leadership Click To Tweet. Featured speaker at events like Digiday, PayThink, CHLA, Momentum, THINK, USC Silicon Beach.

Leadership 128

Leadership Chief Customer Officer Financial User Experience 128

ShepHyken

SEPTEMBER 2, 2016

This week on our Friends on Friday guest blog post my colleague, John Smart, explains the leadership term VUCA and how it can relate to customer service. In a previous article I described the difference between customer management and customer leadership. Shep Hyken. U = Uncertainty. C = Complexity.

Leadership 69

Leadership Blog Customer Service Consulting 69

Beyond Philosophy

AUGUST 13, 2015

CMC, is Thought Leadership Principal for Beyond Philosophy. For both inspiration and answers regarding the best and most effective approaches to apply, I turned to trailblazing ideas of the two “Fathers of Servant Leadership”, Max De Pree and Robert Greenleaf. He established the De Pree Center for Leadership in 1996. Scott Peck.

Leadership 111

Leadership Customer Centricity Airlines Workshop 111

Michel Falcon Experience

APRIL 2, 2020

If your team has downsized because of current market conditions than I would create a communications plan (you don’t need to hire a pro for this). I’d suggest that the communication plan consists of two functions: As Arises : this is for information that becomes available from authorities that your employees need to know about.

Events 158

Events Airlines Leadership Insurance 158

Calabrio

APRIL 23, 2020

In my last weekly update on the leadership lessons learned during COVID-19, I discussed overcommunication: the idea that leaders need to set the tone for our managers, offer flexibility and resources for our employees, and visibly participate in meetings and our more lighthearted company virtual events and challenges.

Leadership 69

Leadership Travel Communication Events 69

Beyond Philosophy

DECEMBER 14, 2015

CMC, is Thought Leadership Principal for Beyond Philosophy. For both inspiration and answers regarding the best and most effective approaches to apply, I turned to trailblazing ideas of the two “Fathers of Servant Leadership”, Max De Pree and Robert Greenleaf. He established the De Pree Center for Leadership in 1996. Scott Peck.

Leadership 79

Leadership Customer Centricity Airlines Workshop 79

Experience Investigators by 360Connext

MARCH 11, 2015

It’s the hub of our thought leadership, our perspective on current events, our “x marks the treasure” spot for our social communities! I get great questions when I speak at events and try to record those quickly so I can write about them later. Blogs are at the center of many content strategies.

Blog 207

Blog Social Media Leadership Events 207

CSM Magazine

NOVEMBER 3, 2022

.” An experienced marketing leader, Liz has built and managed high-performing teams that deliver results across demand generation, communications, corporate events, field marketing and thought leadership. Before joining ServiceMax, Liz was a Senior Event Marketing Manager at SuccessFactors.

Marketing 52

Marketing Events Leadership 2017 52

Experience Investigators by 360Connext

APRIL 10, 2015

Shonali provides plenty of wisdom around how publicity stunts, as we know them, shouldn’t be standalone events but should be part of the bigger communications campaign and strategy. If PR and marketing teams are included in understanding the customer experience, just think of the magic that can happen!

Social Media 234

Social Media Marketing Customer Journey Mapping Consulting 234

Experience Investigators by 360Connext

AUGUST 22, 2023

Customer experience is the total relationship your customer has with your organization through communication, interactions, and transactions. At the customer level, consider data like purchase history, issues or tickets submitted, referrals made, and attendance or participation in your events and training. That’s not true.

Customer Experience 143

Customer Experience Feedback Customers Customer Centricity 143

West Monroe

APRIL 17, 2024

Building a resilient workforce for a digital future is new territory—and requires deliberate action on multiple dimensions in not just skills but also culture, leadership, and organizational design. Many manufacturers underinvest in leadership development. Many also do so during employee onboarding.

Leadership 59

Leadership Culture Competitive Advantage 2024 59

Experience Investigators by 360Connext

NOVEMBER 20, 2014

At DoubleDutch , we create mobile applications for thousands of events annually, so pretty much every customer has the potential to substantively increase CLTV (customer lifetime value) for the company. Most events take place at least annually, and oftentimes a client will produce multiple events over the course of a year.

Customer Experience 302

Customer Experience Chief Customer Officer Events 2003 302

Avaya

SEPTEMBER 15, 2016

The idea of collaboration is much more than a term used to describe the latest communication strategy. To that end, I am excited about the recent alignment between IAUG’s flagship customer event, Avaya ENGAGE sm , and Avaya’s global corporate event strategy. This collaboration is more than an event.

2017 0

2017 Events Engagement Competitive Advantage 0

Gainsight

JUNE 27, 2023

Now, as we reflect on the event, we are excited to share with you the five impactful takeaways that emerged from this insightful gathering of industry leaders. Our CxO Community Rocks One of the standout aspects of the CxO Summit is the opportunity to engage with a special community of CS leaders.

ROI 52

ROI Events Return on Investment Touchpoint 52

Magellan Solutions

JANUARY 17, 2024

We will help you understand your current culture and foster inspiring leadership. Encouraging open communication channels enables employees to express their concerns, ideas, and suggestions to enhance company culture. These values should align with the organization’s goals and be communicated to all employees.

Culture 52

Culture Leadership Feedback Social Media 52

Beyond Philosophy

JANUARY 5, 2023

What do leadership and rabbits have to do with each other? Leadership is essential when you have a customer strategy that puts the customer at the center of everything you do. Communicate. I did a 360-degree training event years ago that taught me a critical lesson: the way I thought I was coming across was NOT coming across.

Leadership 78

Leadership Call Center Loyalty Books 78

Experience Investigators by 360Connext

MAY 20, 2015

Their leadership team is made up of people who are working together and leaving egos at the door. Need a speaker for your corporate event or conference? Customer-centric Culture & Communications. It’s HR and communications executives who understand they have a culture that ignores the customer.

Customer Journey Mapping 306

Customer Journey Mapping Customer Experience Workshop Customer Journey 306

Qualtrics

OCTOBER 21, 2021

Couldn’t attend our XM Innovation Event? During our recent XM Innovation Event, we heard from two very special guests, Adam Grant and Venus Williams, about the work they’ve done to innovate, rethink, and break through. Here are the 10 key things we learned from the event. In the past, companies operated from the inside out.

Events 26

Events Innovation Sports Leadership 26

ChurnZero

MAY 26, 2021

Slack has transformed business communication. When we think of Slack, we usually think of it as an internal communication tool, however many people do not realize it can also be used for external communication as well. There are a number of Slack communities that have been created specifically for Customer Success professionals.

Customer Success 86

Customer Success Events Leadership Document 86

Experience Investigators by 360Connext

APRIL 25, 2023

Organizational culture is usually defined and communicated by founders and leaders, but it is also shaped and changed by employees. Culture, as defined above, requires leadership but can evolve and grow based on the employees and their actions, requests, and ideas. And part of this is evaluating leadership, too.

Customer Centricity 143

Customer Centricity Culture Contact Center Customers 143

ShepHyken

JANUARY 30, 2023

Communicate with them using the channels that they prefer. ” About: Josh Wheeler is the Strategic Director for Reuters Events Customer Service & Experience portfolio. Creating frictionless experiences, especially across different channels. Take every opportunity to remove friction. Meet your customers where they are.

E Commerce 62

E Commerce 2023 E-support Healthcare 62

TechSee

JUNE 16, 2022

If you want to stay ahead of the game, follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events – their enormous impact is bound to become a catalyst for change in the space. Brad teaches courses on customer strategy and management, customer service leadership, and CX leadership.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

One Millimeter Mindset

AUGUST 24, 2022

Right now, many of you parent, teach, or coach young people doing life events for the first time: learning to ride bicycles, play sports, attend kindergarten. Are you superimposing your own historical experiences and biases onto what they, themselves, experience and try to communicate to you? So, what will you do next?

Presentation 101

Presentation Sports Leadership Innovation 101

Customer Bliss

MAY 23, 2018

She paid attention to the teachings from her leadership teams so she could encourage teammates to work together better since they hadn’t really worked closely before. What does the communication look like? Carolyne began to present her findings to leadership through weekly team meetings. How is the site experience?

Sports 197

Sports Customer Experience E Commerce Travel 197

CSM Magazine

APRIL 25, 2022

No matter what field of business you are in, there is a training solution out there that can keep you up-to-date with changing events and develop your business acumen. Leadership Training. Communication Training. When you can communicate better with your employees, they will be able to communicate better with you.

Customer Service 97

Customer Service Management Customer Service Training Leadership 97

C Space

OCTOBER 5, 2021

C Space, the global customer agency, has today announced the appointment of a Chief Technology Officer to its Executive Leadership Team. BOSTON, October 5, 2021 – C Space, the global customer agency, has today announced the appointment of a Chief Technology Officer to its Executive Leadership Team.

Technology 98

Technology Insights 2021 Leadership 98

CSM Magazine

FEBRUARY 5, 2019

We may have some of the same overarching qualities that most exceptional leaders are considered to have – an open, honest communication style, the ability to motivate, a value-based decision-making process; earned trust, etc. Negative Leadership. The reality of it is that we’re all leaders in our own way. Conclusion. About the Author.

Leadership 40

Leadership Contact Center Travel Communication 40

COPC

OCTOBER 16, 2023

These differences influence how individuals perceive and approach work — understanding them is vital for effective leadership and organizational growth. Today’s multigenerational workforce brings together unique values, communication styles, work preferences and even technology habits.

Leadership 94

Leadership Transportation Workshop Contact Center 94