TechSee

FEBRUARY 21, 2022

It can also help with inventory management by learning from past data – such as the sales fluctuations due to weather, local events, and competitor promotions – to predict inventory requirements and avoid shortages. The post 10 Innovative Ways Companies are Winning with AI Today appeared first on TechSee. Boost Staffing.

Innovation 109

Innovation Insurance Telecommunications Automotive 109

Russel Lolacher

MAY 4, 2021

” Now a lot of “leaders” will start thinking of innovators like Steve Jobs and his introduction of user friendly technology like the iPhone, or Walt Disney and his theme parks and animation studios, or Brene Brown for her ideas and research on vulnerability and bravery. The post What Will be Your Leadership Legacy?

Leadership 128

Leadership Sports Events Connections 128

Think Customers

FEBRUARY 1, 2024

That’s one of the takeaways from Google Chief Strategist Neil Hoyne’s mainstage presentation at last week’s Customer Contact Week (CCW) Austin event. Customer Contact Week (CCW) Austin, an event series dedicated to elevating professionals within the customer service industry, successfully concluded on January 25th in Austin, Texas.

2024 52

2024 Events Leadership Innovation 52

Qualtrics

OCTOBER 21, 2021

Couldn’t attend our XM Innovation Event? From innovations to ideas and insights, here are 10 key takeaways you should know about. During our recent XM Innovation Event, we heard from two very special guests, Adam Grant and Venus Williams, about the work they’ve done to innovate, rethink, and break through.

Events 26

Events Innovation Sports Leadership 26

Russel Lolacher

MAY 30, 2022

A few reasons he is awesome – he’s a leadership, employee engagement and customer experience expert and keynote speaker through his consultancy Brand at Work. Where followers fit in good leadership. How trust is an outcome, not a value of leadership. Is that is the best style of leadership? KEY TAKEAWAYS.

Leadership 52

Leadership Culture Books Airlines 52

TechSee

JUNE 16, 2022

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. At the core of their reporting is a team with a passion for all things customer management, with a focus on Customer Contact and Design & Innovation. Follow on LinkedIn. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

Experience Investigators by 360Connext

JUNE 15, 2015

I had the unique opportunity to be part of a small crowd of business leaders invited to a special event hosted by American Express. American Express CEO Ken Chenault and Jack Ma, Founder of Alibaba , sat on a small stage and asked each other a few questions about small business, customer-first leadership, and the future of innovation.

2015 217

2015 Leadership Innovation 2014 217

Experience Investigators by 360Connext

JULY 11, 2023

However, many customer experience (CX) initiatives fall short of achieving their desired outcomes due to a lack of proactive leadership and strategic planning. It demands proactive leadership that understands the importance of customer experience as a strategic imperative. “We’re going to be customer-centric !

Customer Experience 110

Customer Experience Competitive Advantage Leadership Customer Centricity 110

One Millimeter Mindset

AUGUST 11, 2021

From the start, this strategy becomes an innovative way to shift the human dynamics within the most staid organizational cultures. That is professional innovation and cross-functional leadership in the making. That is professional innovation and cross-functional leadership in the making. Contact me here.

Innovation 116

Innovation Culture Leadership Events 116

One Millimeter Mindset

SEPTEMBER 10, 2018

Business growth either leverages profitable leadership communication. I recently became “that” disgruntled customer based on lack of leadership communication across the organization. As degradation of services became more frequent, I exercised leadership communication. Or it showcases collaboration gaps. And here’s the thing.

Leadership 61

Leadership Communication Workshop Customer Retention 61

Customer Bliss

NOVEMBER 15, 2018

Samantha shares how she’s used her communications and marketing background to unite leadership across silos within her organization to provide a more efficient and unified customer experience. CX #Leadership Click To Tweet. Featured speaker at events like Digiday, PayThink, CHLA, Momentum, THINK, USC Silicon Beach.

Leadership 128

Leadership Chief Customer Officer Financial User Experience 128

One Millimeter Mindset

SEPTEMBER 13, 2018

These 3 Industry40 soft skills are mandatory skills for personal development and leadership success in Today’s and Tomorrow’s evolving, complex business ecosystem. Instead, isn’t it time to develop the leadership soft skills for Tomorrow and the Future? Beyond our current personal development and leadership comfort levels?

Leadership 71

Leadership Workshop 2015 Communication 71

One Millimeter Mindset

MAY 27, 2021

Click this link to discover how collaborative problem solving catalyzes your professional innovation. Do you work in a department of cost-containers, yet want to take a collaborative leadership role within your organization? Isn’t it your time to take your place at your organization’s leadership table? I think so too.

Leadership 99

Leadership Innovation Workshop Consulting 99

Clarivate

NOVEMBER 17, 2021

Women leaders at Clarivate like Ann Graul play a key role in accelerating innovation in the quest for answers to COVID-19 issues. More than half of the colleagues in our science organization are women – their achievements are invaluable to our contributions to innovation and customer success. Commitments to innovation.

Innovation 59

Innovation 2020 Information Leadership 59

One Millimeter Mindset

FEBRUARY 8, 2023

In my interactions with colleagues and clients, I realize that they do not seem to be the same people they were “before“ the events of the past few years. Even the most seemingly inconsequential events have altered our reactions to each other, our phraseology and conversation flow, even the logic we use. How about you? Together. |

Consulting 91

Consulting Innovation Events Leadership 91

Experience Investigators by 360Connext

AUGUST 22, 2023

At the customer level, consider data like purchase history, issues or tickets submitted, referrals made, and attendance or participation in your events and training. Gain Leadership Buy-In for CX A lot of leaders think that CX costs and doesn’t deliver. That’s not true. Even so, we need to change their perception.

Customer Experience 143

Customer Experience Feedback Customers Customer Centricity 143

Gainsight

JUNE 10, 2021

August Hall was again full of attendees (socially distanced, of course) waiting in anticipation to hear what’s in store for Gainsight at the Product Innovation Keynote. Gainsight product leadership took to the stage to unveil new Gainsight innovations that will supercharge the way you deliver outcomes along the customer journey.

Innovation 52

Innovation Chief Customer Officer 2021 NPS 52

ShepHyken

SEPTEMBER 2, 2016

This week on our Friends on Friday guest blog post my colleague, John Smart, explains the leadership term VUCA and how it can relate to customer service. In a previous article I described the difference between customer management and customer leadership. Shep Hyken. U = Uncertainty. C = Complexity.

Leadership 69

Leadership Blog Customer Service Consulting 69

One Millimeter Mindset

JUNE 2, 2021

Instead, you are ready to take your seat at the leadership table. Looking for a meeting or event speaker focused on what is new and next? Change Agent | Collaboration Catalyst | Complex Problem Solver | Professional Innovation | Cross Functional Leadership | Speaker, Consultant, Coach, Author |.

Leadership 117

Leadership Innovation Consulting Events 117

Customer Bliss

SEPTEMBER 25, 2020

As I was looking through some of the work that I had to create for different organizations, and also different events that I was still speaking at (now virtually), and you think about digital transformation for customer experience at large, like we had been over the years … it just didn’t seem to really resonate at this moment.

Sports 160

Sports Leadership Innovation 2020 160

One Millimeter Mindset

NOVEMBER 17, 2021

Looking for a meeting or event speaker focused on what is new and next? Change Agent | Collaboration Catalyst | Complex Problem Solver | Professional Innovation | Cross Functional Leadership | Speaker, Consultant, Coach, Author |. Otherwise you haul around a whole lot of stress you actually have a high degree of control over.

Leadership 91

Leadership Workshop Innovation Reference 91

One Millimeter Mindset

JULY 28, 2021

They are catalysts for innovation. Because when you are making hard calls together and innovating in new directions, what is Possible is always one millimeter beyond what is comfortable. Looking for a meeting or event speaker focused on what is new and next? “You can’t read the label if you are inside the bottle (or box)?”

Innovation 112

Innovation Leadership Consulting Events 112

One Millimeter Mindset

AUGUST 24, 2022

Right now, many of you parent, teach, or coach young people doing life events for the first time: learning to ride bicycles, play sports, attend kindergarten. Professional Innovation | Cross Functional Leadership | Complex Problem Solving | Speaker, Consultant, Coach |. So, what will you do next?

Presentation 101

Presentation Sports Leadership Innovation 101

John Paul

JULY 17, 2018

Accor is investing heavily in John Paul by expanding its senior executive leadership team with the latest hiring of the CEO of APAC and has full confidence in the growth strategy of John Paul. This executive hire will further recruitment in senior commercial leadership positions in key countries in the Region. www.johnpaul.com.

Leadership 40

Leadership Automotive Hospitality Travel 40

C Space

JANUARY 19, 2021

Christopher Nurko, Global Chief Innovation Officer, has been named as a Global LGBTQ+ Role Model by INvolve. As the saying goes, leadership is all about making a difference; about setting and meeting goals,” says Nurko. This year, the Global Horizon Board have led the development of the new Interbrand Purpose. “We

Innovation 52

Innovation Consulting Leadership 2015 52

COPC

AUGUST 10, 2016

Featured Event: September 15, Fairfield, CT. The event will be held at the Bigelow Tea headquarters in Fairfield, Connecticut. Future Events: September 18-20, Austin, Texas. See the complete event agenda. The event will be held on 25-26 October at the Intercontinental hotel in Sydney. From Theory to Reality.

Events 40

Events Customer Journey Mapping Workshop Hotels 40

Experience Investigators by 360Connext

JUNE 8, 2021

If the B2B company is ever planning on inviting customers to their locations again, or ship products, or host a customer event…then those same concerns apply. . Invite employee feedback for innovation. Visibility around these submissions also creates collaboration for future innovation and ideas.

Healthcare 271

Healthcare Customer Journey Mapping Customer Journey 2013 271

Experience Investigators by 360Connext

JUNE 22, 2015

Share innovation as it happens. Make short videos for Instagram or Vine explaining the innovations as they happen and the challenges around them. Social can help your leadership seem more down-to-earth and in tune with customers. Could your leadership benefit from hearing directly from customers?

Social Media 233

Social Media Engagement Magazine Innovation 233

Gainsight

JANUARY 8, 2019

Event Website. Event Website. Event Website. The DX3 agenda consists of keynotes and breakout sessions, networking opportunities, and an interactive show floor where attendees can try the latest tech innovations. Event Website. Event Website. Event Website. North America. Photo source: SaaStr Blog.

Events 45

Events 2019 B2B 2018 45

One Millimeter Mindset

OCTOBER 6, 2021

And I have a great program designed to address this specific question: “3 Questions, 4 Agreements, and 5 Whys Catalyze Professional Innovation.” And once we disengage, we take off our innovative problem-solving hats. Looking for a meeting or event speaker focused on what is new and next and changing? End of story.

Innovation 86

Innovation Leadership Consulting Events 86

Kustomer

APRIL 14, 2023

At the event, the Kustomer team showcased how the platform enables every business to connect with consumers on the channels they love with CX solutions to help grow relationships, build loyalty and drive efficiency at scale. At the event, attendees discovered the latest technologies and trends impacting the retail industry and beyond.

2023 52

2023 Retail Hotels Events 52

Chattermill

JULY 15, 2018

The Best Customer Experience (CX) Events You Can Still Go To This Year. The best customer experience events you can still go to in 2018. Top CX Events You Can Still Go To This Year. Customer Experience Innovation & Tech Fest. There’s a theme to many of 2018’s CX events: Innovation. Customer Experience.

Events 40

Events Customer Experience 2018 B2B 40

CSM Magazine

SEPTEMBER 1, 2022

In this webinar, discover how leaders are driving a new era of the contact center – one that is augmented by innovative technology, powered by agents and is the cornerstone of an organization’s CX success. Register now to join live or pre-order the recording!

Webinar 52

Webinar Technology Customer Service Magazine 52

One Millimeter Mindset

NOVEMBER 3, 2021

Looking for a meeting or event speaker focused on what is new and next? Change Agent | Collaboration Catalyst | Complex Problem Solver | Professional Innovation | Cross Functional Leadership | Speaker, Consultant, Coach, Author |. What are your next steps? Then engage me to present a One Millimeter Mindset program!

Consulting 90

Consulting Innovation Leadership Events 90

Kustomer

NOVEMBER 9, 2023

To achieve this vision, we’re excited to announce our upcoming virtual event, the AI/CX Virtual Summit 2023 , scheduled for December 12th. This event is not just another industry gathering; it’s a unique opportunity to explore the transformative potential of AI in CX. The answer lies in the rapidly changing landscape of CX.

2023 52

2023 Events E Commerce Blog 52

One Millimeter Mindset

SEPTEMBER 29, 2021

Looking for a meeting or event speaker focused on what is new and next? Change Agent | Collaboration Catalyst | Complex Problem Solver | Professional Innovation | Cross Functional Leadership | Speaker, Consultant, Coach, Author |. Is It Time To Redefine Your Post Pandemic Professional Target? Delivered virtually or in-person.

Blog 88

Blog Innovation Travel Leadership 88

One Millimeter Mindset

SEPTEMBER 15, 2021

However, confidence in your professional role fuels professional growth and innovation. Consider that it is around those uncomfortable edges, both inside and outside of the box, where innovation resides. Looking for a meeting or event speaker focused on what is new and next? Let’s explore together. One millimeter at a time.

Connections 95

Connections Innovation Leadership Consulting 95