TechSee

JUNE 16, 2022

By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

Russel Lolacher

MAY 4, 2021

” Now a lot of “leaders” will start thinking of innovators like Steve Jobs and his introduction of user friendly technology like the iPhone, or Walt Disney and his theme parks and animation studios, or Brene Brown for her ideas and research on vulnerability and bravery. The post What Will be Your Leadership Legacy?

Leadership 128

Leadership Sports Events Connections 128

CSM Magazine

MAY 16, 2024

That’s why we invite winners from the awards to tell their stories at the UK National Contact Centre Conference; to share what they are doing that is innovative and successful, and frankly, allows others to learn. ” Those insights drive constant innovation. Go beyond 2D metrics. ” asked consultant Jason Roberts.

Customer Service 52

Customer Service Banking Consulting Events 52

Think Customers

FEBRUARY 1, 2024

That’s one of the takeaways from Google Chief Strategist Neil Hoyne’s mainstage presentation at last week’s Customer Contact Week (CCW) Austin event. Customer Contact Week (CCW) Austin, an event series dedicated to elevating professionals within the customer service industry, successfully concluded on January 25th in Austin, Texas.

2024 52

2024 Events Leadership Innovation 52

Experience Investigators by 360Connext

JULY 11, 2023

However, many customer experience (CX) initiatives fall short of achieving their desired outcomes due to a lack of proactive leadership and strategic planning. It demands proactive leadership that understands the importance of customer experience as a strategic imperative. “We’re going to be customer-centric !

Customer Experience 110

Customer Experience Competitive Advantage Leadership Customer Centricity 110

Qualtrics

OCTOBER 21, 2021

Couldn’t attend our XM Innovation Event? From innovations to ideas and insights, here are 10 key takeaways you should know about. During our recent XM Innovation Event, we heard from two very special guests, Adam Grant and Venus Williams, about the work they’ve done to innovate, rethink, and break through.

Events 26

Events Innovation Sports Leadership 26

Customer Bliss

NOVEMBER 15, 2018

Samantha shares how she’s used her communications and marketing background to unite leadership across silos within her organization to provide a more efficient and unified customer experience. CX #Leadership Click To Tweet. 1 – Look Deeper than Surface-Level Metrics. Co-op Financial is essentially a B2B, to C company.

Leadership 128

Leadership Chief Customer Officer Financial User Experience 128

Oracle

MARCH 11, 2020

Female pioneers in CX technology have been shaping the field since the earliest days and continue to create change and exciting new experiences, technology, and ideas. Today, women in CX are driving innovation, rethinking what the customer experience means, and bringing these insights to new industries and audiences.

2020 83

2020 Technology Chief Customer Officer Customer Journey Mapping 83

Gainsight

JUNE 10, 2021

August Hall was again full of attendees (socially distanced, of course) waiting in anticipation to hear what’s in store for Gainsight at the Product Innovation Keynote. Gainsight product leadership took to the stage to unveil new Gainsight innovations that will supercharge the way you deliver outcomes along the customer journey.

Innovation 52

Innovation Chief Customer Officer 2021 NPS 52

Experience Investigators by 360Connext

JUNE 8, 2021

If the B2B company is ever planning on inviting customers to their locations again, or ship products, or host a customer event…then those same concerns apply. . Invite employee feedback for innovation. Visibility around these submissions also creates collaboration for future innovation and ideas.

Healthcare 271

Healthcare Customer Journey Mapping Customer Journey 2013 271

One Millimeter Mindset

SEPTEMBER 13, 2018

These 3 Industry40 soft skills are mandatory skills for personal development and leadership success in Today’s and Tomorrow’s evolving, complex business ecosystem. Instead, isn’t it time to develop the leadership soft skills for Tomorrow and the Future? Beyond our current personal development and leadership comfort levels?

Leadership 71

Leadership Workshop 2015 Communication 71

John Paul

JULY 17, 2018

Premier worldwide leader in loyalty solutions and brand hospitality to serve Asia Pacific clients across banking, luxury, technology, automotive, FMCG and hospitality sectors. This executive hire will further recruitment in senior commercial leadership positions in key countries in the Region. Andrew Quake, CEO APAC John Paul.

Leadership 40

Leadership Automotive Hospitality Travel 40

Customer Bliss

SEPTEMBER 25, 2020

We discussed the effects that an increase in technological use has on companies, their employees, and the customers they serve. What can I learn from all of this so that we thrive, so that we innovate, we iterate for the future, which gives us a sense of purpose.” briansolis #leadership #innovation Click To Tweet.

Sports 160

Sports Leadership Innovation 2020 160

ShepHyken

SEPTEMBER 2, 2016

This week on our Friends on Friday guest blog post my colleague, John Smart, explains the leadership term VUCA and how it can relate to customer service. In a previous article I described the difference between customer management and customer leadership. Shep Hyken. C = Complexity. A = Ambiguity.

Leadership 69

Leadership Blog Customer Service Consulting 69

Kustomer

NOVEMBER 9, 2023

Customer expectations are rising, technology is advancing at an unprecedented pace, and the intersection of artificial intelligence (AI) and customer experience (CX) is where the future is being defined. This event is not just another industry gathering; it’s a unique opportunity to explore the transformative potential of AI in CX.

2023 52

2023 Events E Commerce Blog 52

West Monroe

FEBRUARY 13, 2024

About the episode Explore the transformative power of AI and digital technology in the sports industry on our latest episode, which features Satisfi Labs CEO Don White. Fresh off the Super Bowl's digital showcase, dive into how these technologies are enhancing fan experiences by making sports more accessible and interactive than ever.

Sports 98

Sports Tourism Entertainment Events 98

Kustomer

APRIL 14, 2023

At the event, the Kustomer team showcased how the platform enables every business to connect with consumers on the channels they love with CX solutions to help grow relationships, build loyalty and drive efficiency at scale. At the event, attendees discovered the latest technologies and trends impacting the retail industry and beyond.

2023 52

2023 Retail Hotels Events 52

Gainsight

JANUARY 8, 2019

Event Website. Event Website. Event Website. The DX3 agenda consists of keynotes and breakout sessions, networking opportunities, and an interactive show floor where attendees can try the latest tech innovations. Event Website. Technology & Services World (TSW) | May 6-8, San Diego, CA. Event Website.

Events 45

Events 2019 B2B 2018 45

SurveySensum

MAY 6, 2024

They could be honesty, integrity, transparency, accountability, innovation, or anything that you value the most. For example, if you want to be recognized as someone specializing in cybersecurity, you can write about the latest technologies that can improve online security or something along those lines.

Brands 52

Brands Social Media Leadership Blog 52

COPC

AUGUST 10, 2016

Featured Event: September 15, Fairfield, CT. The event will be held at the Bigelow Tea headquarters in Fairfield, Connecticut. Future Events: September 18-20, Austin, Texas. See the complete event agenda. The event will be held on 25-26 October at the Intercontinental hotel in Sydney. From Theory to Reality.

Events 40

Events Customer Journey Mapping Workshop Hotels 40

Gainsight

FEBRUARY 28, 2024

These leaders, embody a new era of Customer Success (CS) and Community leadership, where innovation and empathy converge to redefine customer satisfaction. “As folks try to figure out how they scale their organizations, we will see lots of progressive, innovative stuff happening in the world of technology.

Customer Success 52

Customer Success Chief Customer Officer Innovation Customer Centricity 52

Chattermill

JULY 15, 2018

The Best Customer Experience (CX) Events You Can Still Go To This Year. The best customer experience events you can still go to in 2018. Top CX Events You Can Still Go To This Year. Customer Experience Innovation & Tech Fest. There’s a theme to many of 2018’s CX events: Innovation. Customer Experience.

Events 40

Events Customer Experience 2018 B2B 40

InMoment XI

MARCH 29, 2022

Women of InMoment: A global employee resource group designed to support inclusion and diversity, provide the women of InMoment with opportunities to mentor and learn from one another, activate leadership skills, and connect with service and professional growth activities in the larger technology community.

Culture 493

Culture Leadership Events Webinar 493

Think Customers

FEBRUARY 2, 2023

With tens of thousands in attendance, people were ready to mingle, talk strategy, showcase their products, and sample the latest cutting-edge technology. Here are just a few highlights from the four-day event. A retail brand’s leadership, he said, should reflect its customer base.

2023 52

2023 Retail E Commerce Leadership 52

Talkdesk

APRIL 7, 2020

This year we are transforming Opentalk® into a virtual event — all online and at no cost to you — on May 6. This free, immersive experience will give you access to extraordinary insights from the most disruptive and innovative speakers in customer experience (CX). Save the date! Sign up by May 1, 2020. Register now!

Customer Service 81

Customer Service Contact Center 2020 Wireless 81

Customer Bliss

MAY 23, 2018

She was interested in moving up within the company and ultimately became responsible for the contact center technologies under the Cendant Umbrella. When you can do this, you get an internal culture of excitement, innovation, and happy employees which result in happy customers. Carolyne quickly realized the importance of anticipation.

Sports 197

Sports Customer Experience E Commerce Travel 197

COPC

OCTOBER 16, 2023

These differences influence how individuals perceive and approach work — understanding them is vital for effective leadership and organizational growth. Today’s multigenerational workforce brings together unique values, communication styles, work preferences and even technology habits.

Leadership 96

Leadership Transportation Workshop Contact Center 96

SurveySparrow

DECEMBER 6, 2021

You can keep up with the latest industry trends, solutions, and technologies. The event is spread across four days and executive assistants, managers, recruiters, and those who are interested in the field of HR are expected to attend this event. The best HR leaders in business have also been a part of this event regularly.

2021 98

2021 Events Leadership Culture 98

Customer Bliss

SEPTEMBER 12, 2017

After landing on Time Magazine’s Best Inventions of 2007, Rachael left New York City for Silicon Valley to be closer to the heart of technology innovation. When she’s not staying up-to-date the latest technology trends in the CX field, you can find her engaged in a DIY project that usually involves spray paint. . trade shows).

2007 0

2007 B2B Leadership Events 0

ClientSuccess

AUGUST 30, 2018

Notably, Carine Clark , CEO of Banyan , presented at last year’s premier customer success leadership event in Sundance, Utah, and her message was both powerful and practical. In her CS100 Summit session, Carine shared her ideas of the top customer success leadership characteristics.

Presentation 40

Presentation Leadership Customer Success 2017 40

Kustomer

NOVEMBER 30, 2023

The AI/CX Virtual Summit will bring together thought leaders and innovators who are at the forefront of this dramatic shift. Draw people from social media to your live events on your website, where they can raise their hand, become a speaker, and engage directly with your brand.” Put your best effort out there.

Customer Experience 52

Customer Experience Social Media 2023 Leadership 52

Natalie Petouhof

FEBRUARY 22, 2016

To help customers on their journey, we began hosting the Azure IoT Leadership Forum on our Redmond campus last May. At the second IoT Leadership Forum they welcomed significant leaders in the IoT space. Throughout the event, one of the most prevalent themes that emerged was the disruptive role IoT is playing in business already.

Leadership 40

Leadership Consulting Innovation Customers 40

CSM Magazine

JANUARY 19, 2024

These decisions can range from deciding on a new product line, entering a new market, or investing in new technology. Effective people management can boost productivity, drive innovation, and foster a positive corporate culture. However, embracing technology is not just about adopting the latest tools and gadgets.

Financial 59

Financial Culture Innovation Technology 59

Experience Investigators by 360Connext

APRIL 25, 2023

Leaders resist innovation around customer experience when they think it’s a trade-off between profitability and something they define as “soft.” Start the customer feedback program, design the journey, fix every customer ill, address the contact center technology issues, and address the frontline turnover issues, just to name a few!

Customer Centricity 143

Customer Centricity Culture Contact Center Customers 143

Gainsight

JUNE 2, 2022

No other event has the level of brain trust that Gainsight has invited. That couldn’t happen without impeccable leadership. We know that what she will bring to the table is an extraordinary perspective on business, technology, and CS. His approach to technology, business, and community is inspiring.

2022 52

2022 Chief Customer Officer Innovation Connections 52

Avaya

OCTOBER 2, 2017

One thing you can be sure of about Avaya at GITEX 2017 Technology Week: We will stand out from the crowd. We’ve been attending this Dubai-based mega-event since 2005 and every year we design our show presence from scratch, to provide fresh and unique info to our customers and partners who invest time in visiting us.

2017 43

2017 Technology 2005 Telecommunications 43

One Millimeter Mindset

SEPTEMBER 12, 2018

For starters, think about the last networking event or association meeting attended. Only to read their biz card later, and become intimidated by the breadth and depth of their strutting their STEM (Science-Technology-Engineering-Mathematics) knowledge and experience. And we love to strut our stuff. And a pile of biz cards fall out.

Customer Experience 118

Customer Experience Workshop Social Media Innovation 118