Lithium

APRIL 5, 2022

[Podcast] Empowering Your Audience by Breaking Down Barriers In this episode, we speak with Mary Taylor , ( @mtaylor26440 ) Community Manager at Intel, about enabling and rewarding open dialogue for deeper customer engagement and return on investment. Webinars & Events Some event areas are limited to Khoros customers only.

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Return on Investment E-support Webinar Contact Center 97

Gainsight

JUNE 27, 2023

Now, as we reflect on the event, we are excited to share with you the five impactful takeaways that emerged from this insightful gathering of industry leaders. We’re calling this Circles of Success and will bring it back at more events whenever possible.

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ROI Events Return on Investment Touchpoint 52

BirdEye

MARCH 24, 2023

It can also help an organization identify the products and markets with a better return on investment and identify which deals to go after first. They need to be able to use metrics and analytics tools to track performance and adjust strategies as needed.

2023 98

2023 Return on Investment Social Media Sales 98

Experience Investigators by 360Connext

FEBRUARY 9, 2021

Two thoughts come to mind: Customer experience can be tied to three areas of specific, tangible returns on investment. Programs to invite customers into the organization more, like Customer Advisory Boards, customer accessibility labs, or inviting customers into meetings or events. So… Is customer experience worth it?

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Customer Experience Net Promoter Score Culture ROI 261

Optimove

JULY 12, 2023

Event invitations: Clients can sign up to receive text messages with event details, RSVP options, and reminders. Short links are also used when you have a high volume of unique links in order to track user engagement metrics, like who has clicked on your message and which campaign or initiative is the source of your conversions.

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Marketing Events Download Return on Investment 52

BirdEye

DECEMBER 28, 2023

This could be around a store, an event venue, or a specific neighborhood. These actions include sending push notifications, text messages, or ads to the mobile device, offering discounts, alerts about an event, or other relevant information. Send special offers, discounts, or event notifications to people entering these areas.

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Marketing Advertising Social Media Events 57

Second to None

MARCH 14, 2018

However, proving the return on investment of experiential isn’t as cut and dried as tracking the click-through rates of your online ads. Not every great experience makes a great experiential marketing event. With data in hand, the challenge becomes tracking the entire customer journey to trace conversions back to events.

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ROI Events Social Media Return on Investment 54

Horizon CX

MARCH 1, 2021

Those of us who have experienced the dreaded question, “What’s the return on investment for your program?”, The investment in vendor and program management costs are often the first to be eyed when costs need to be trimmed during a business downturn or recessionary period because a return on investments is hard to quantify.

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ROI Return on Investment 2004 Financial 52

CustomerSuccessBox

JUNE 20, 2022

In general, this tool offloads the heavy work of tracking and managing all the customer success metrics. To do that, they need to: Track a dozen of complex metrics, Study analytics, Optimize the onboarding workflows, and Monitor the “n” number of other tasks. Why do I need a Customer Success Software? Image courtesy- pexels.com.

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Customer Success Net Promoter Score Multi-Channel ROI 52

Andrew Mcfarland

SEPTEMBER 23, 2022

Several key responsibilities include tracking returns on investment, presenting supportive data to senior management, and creating business development plans. A business development associate’s responsibilities include networking at events and conferences. The job requires a lot of travel.

Return on Investment 48

Return on Investment Automotive Presentation Sales 48

VDS

JUNE 6, 2023

Discuss the pricing models, any upfront costs, ongoing fees, and potential return on investment (ROI) to evaluate the solution’s affordability and cost-effectiveness for your organization. Assess the total cost of ownership and calculate the potential return on investment (ROI) of each solution.

Contact Center 52

Contact Center Return on Investment ROI Demo 52

VDS

JUNE 6, 2023

Discuss the pricing models, any upfront costs, ongoing fees, and potential return on investment (ROI) to evaluate the solution’s affordability and cost-effectiveness for your organization. Assess the total cost of ownership and calculate the potential return on investment (ROI) of each solution.

Contact Center 52

Contact Center Return on Investment ROI Demo 52

Gainsight

JULY 5, 2022

The return on investment (ROI) of CS is clearly seen and justifies bringing in CS operations to make it more seamless, prescriptive, and proactive. That includes metrics to measure your data against and timelines to accomplish your goals. . We used to say that CS needed to be a top-down, company-wide motion.

Roadmap 59

Roadmap Return on Investment Customer Journey Customer Success 59

Interactions

APRIL 14, 2021

From consumer lending to debt collection, machine learning is increasing the profitability of managing receivables, through streamlined services and data-driven insights that maximize returns on investment, while simultaneously improving customer experience. And sometimes it can be just a lack of experience with financial planning.

Virtual Agent 90

Virtual Agent Call Center Return on Investment Financial 90

Beyond Philosophy

NOVEMBER 10, 2014

For many years, there has been a debate whether you could assign a dollar amount to determine the return on investment for any Customer Experience improvements. According to Marketing Metrics , you have a much higher probability to sell your existing customers than a new prospect, at 60 to 70% versus 5 to 20%, respectively.

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Net Promoter Score ROI Customer Experience 2014 164

Gainsight

APRIL 18, 2022

For years now, Gainsight has been leading the campaign regarding the value of customer success and its return on investment. . Entire fields of industry are catching on, investing in the ideology and practice as a means of retaining and growing their customer base and capitalizing on the results. Importance of Language.

Customer Success 52

Customer Success Metrics 2003 Webinar 52

Interactions

APRIL 14, 2021

From consumer lending to debt collection, machine learning is increasing the profitability of managing receivables, through streamlined services and data-driven insights that maximize returns on investment, while simultaneously improving customer experience. And sometimes it can be just a lack of experience with financial planning.

Virtual Agent 62

Virtual Agent Call Center Return on Investment Financial 62

BirdEye

FEBRUARY 21, 2023

Finally, a social media manager can track analytics data to measure the return on investment (ROI) of each campaign, helping businesses understand which strategies are working and which need improvement. This can help customers feel more connected to the business and may make them more likely to return in the future.

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Social Media Management Multi-Channel ROI 98

CX University

OCTOBER 30, 2017

A serious gap in the CX discipline is to draw hard-data connections that prove the ROI for CX initiatives,” shares Scott McCallister, “While metrics for CX do exist, such as the Net Promoter Score (or NPS), it’s not enough to convince company CFOs and other stakeholders that CX strategies are worthwhile investments.

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Consulting Financial Measurement Net Promoter Score 40

ChurnZero

NOVEMBER 5, 2021

After you assess the quality of your data, identify any new datapoints, events, or integrations that have been deployed since your initial Customer Success software implementation or last audit. For updates to your product, features, and customer journey, you may need to send additional Events to your Customer Success software.

Customer Success 52

Customer Success Net Promoter Score Return on Investment Measurement 52

delighted

OCTOBER 10, 2022

Once you’ve chosen the metric you want to use and sent the surveys through the distribution method that fits your needs, you’ll have a steady stream of real-time feedback that uncovers what parts of the customer experience need to be improved and how to improve them. Close the loop with detractors. Follow up with passive customers.

Feedback 52

Feedback Net Promoter Score Measurement Brands 52

Help Scout

DECEMBER 5, 2018

If you’re thinking about investing in customer support software, you’re probably wondering if the cost will pay off. Calculating the return on investment (ROI) of a new tool can be tricky. Self-service is just another form of customer service, and it often carries the highest return on investment for two reasons.

ROI 40

ROI Return on Investment Customers Fashion 40

SmartKarrot

APRIL 15, 2022

Measure the effectiveness of Customer Success by establishing, tracking, and evolving metrics, and expose subsets of those metrics to the exec team. The role is both strategic, making sure the customer is realizing their return on investment to tactical, identifying and resolving problems as they are recognized.

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Customer Success Return on Investment Webinar Leadership 19

SurveySparrow

JANUARY 8, 2020

An email marketing service provides you with the highest ROI( Return on Investment). You have a variety of reporting metrics to enhance the real-time reporting and analytics of the email marketing software. Email survey software and email marketing tools are in huge demand.

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2020 Marketing Return on Investment Definition 93

InMoment XI

NOVEMBER 15, 2023

We’ll explore what customer experience analytics is, where it comes from, important metrics to consider, its benefits, real-world examples, and how to drive value from this practice. It involves the use of various metrics and methods to gain valuable insights into how customers perceive and interact with a business.

Insights 324

Insights E Commerce Customer Experience E-support 324

QuestionPro Audience

JULY 26, 2018

It’s a trap to create without some benchmarks or a return-on-investment (ROI). We tell brand stories not only in traditional advertising but with events and sponsorships, through advocates, with new products, with new technology, packaging, licensing, stores.”. Yes, ole Leonardo had very tangible goals. .

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Roadmap Advertising Return on Investment ROI 68

Qualtrics

FEBRUARY 4, 2021

Transition experiences Key transition moments in an employee’s journey through their lifecycle : recruiting, onboarding , exit , promotion, financial events, and organizational changes. Industry relevance: whatever business you are in, technology is always moving forward, and it’s essential you keep up with competitors, trends and events.

Employee Experience 26

Employee Experience Return on Investment Download Technology 26

ChurnZero

FEBRUARY 28, 2020

But, if you’re using digital communication, you have access to all sorts of “marketing” metrics to better understand your customers’ product and communication engagement. During the webinar, we discussed how to: Leverage email and in-app metrics to track overall customer engagement. Tuesday, March 31, 2020, 2:00 – 3:00 PM EDT.

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Customer Success Webinar Customer Journey Customer Journey Mapping 64

Gainsight

JUNE 9, 2021

Major Takeaways: The use of the DEAR—Deployment, Engagement, Adoption (Depth and Breadth), Return on Investment (ROI)—Model is a great framework that works for Gainsight especially when attached to leading metrics. You need a framework to connect customer priorities, ROI metrics, and best practices with how to use your product.

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Chief Customer Officer 2021 Sales Customer Success 52

CSM Practice

AUGUST 26, 2019

A while back, I sat down with Paul Piazza for a fireside chat at one of our PulseLocal Silicon Valley Customer Success event series. One of the lowest hanging fruit is a net promoter score program (NPS), which is a customer loyalty metric. My advice is to look for certain techniques that make the cost easier.

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Customer Success Net Promoter Score ROI Measurement 49

SmartKarrot

MARCH 22, 2022

Drive usage, adoption, and return on investment for Untapped partners at scale. Forecast, track, and report on key account metrics, including revenue and relationship targets. Use the company’s CRM to track Customer life cycle events & communications.

Customer Success 19

Customer Success Return on Investment Books Customer Satisfaction 19

ProProfs Chat

APRIL 17, 2020

But without numbers or metric data in hand, coming up with any new strategy would only consume your valuable time. For example, you need access to metrics like NPS, average response time and others like it to make sure you come up with relevant strategies that help you retain more customers. So, buckle up. 1: Customer Churn Rate. #2:

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Metrics Measurement Customer Success Net Promoter Score 95

BirdEye

APRIL 10, 2023

Metrics and evaluation Finally, your marketing plan should include clear metrics and evaluation criteria. Here are some examples of video marketing: Product demonstrations Customer testimonials How-to videos Behind-the-scenes videos Event coverage Influencer collaborations 7.

Automotive 10

Automotive Marketing Social Media Advertising 10

BirdEye

APRIL 7, 2023

Marketing key performance indicators or KPIs are metrics you can measure to see if your campaigns are going as per plan to achieve the set goal. Some standard marketing KPI examples are leads, revenue, return on investment, etc. Staying on top of these metrics helps businesses avoid any surprises at the end of every month.

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2023 Marketing Social Media Return on Investment 52

SurveySparrow

NOVEMBER 9, 2020

Recruitment and Onboarding: Recruitment and onboarding are two important events in your employees’ work journey. Employee Engagement Management: Employee engagement is one of the most vital HR metrics you must search for while selecting HR tools. What’s the return on investment?

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Management Feedback Multi-Channel 2027 59

Customer Interactions

JULY 17, 2014

Over a decade after 9-11 however life has become more difficult as corporate boards and business executives have moved past the hysteria and now regularly question the return on investment (ROI) of the security apparatus. After all, the objective of the security department is to lessen the occurrence of bad events.

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2001 Return on Investment Events Metrics 32

West Monroe

FEBRUARY 11, 2024

From conversations at the Manufacturing Leadership Council’s December 2023 Manufacturing in 2030 event, it became clear that the industry is still far from delivering on the vision of Industry 4.0. Cooley Group president and CEO Dan Dwight spoke at the event and offered advice that resonated: “Just get started.”

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2030 Technology Return on Investment Connections 52