features 
Kustomer
JANUARY 8, 2024
Zendesk is best known for its ticketing system, automation features, and integrations, making it a fan favorite for thousands of SMBs globally. Despite Zendesk’s shortcomings, they’re still a powerhouse player in the market, so here’s a breakdown of their most popular features along with the advantages and disadvantages of each.
Team Support
APRIL 17, 2024
When looking at customer support solutions, it's essential to identify features that not only address current needs but are also scalable for future growth and challenges. A live chat feature satisfies this demand by providing real-time assistance, significantly enhancing customer satisfaction. This is where TeamSupport stands out.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
SurveySparrow
JUNE 26, 2023
SurveySparrow’s latest offering, the AI Survey feature, generates surveys in seconds thus saving organizations time and effort. This feature supports a variety of use-cases like customer feedback, employee engagement surveys and market research. The post All about SurveySparrow’s new AI Survey feature appeared first on SurveySparrow.
CSM Magazine
APRIL 17, 2024
The difference between a bot that enhances customer experience and one that frustrates users often lies in its features. Here’s a look at 10 essential chatbot features that ensure your company’s move to AI assistance is a resounding success. But not all bots are created equal.
Advertisement
Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process. This guide is your key to finding the ideal enterprise learning platform for your business.
2020 Research
JUNE 14, 2023
Maximize your time with respondents and get valuable insights with Breakout Rooms, the latest feature in QualMeeting , a video interview event within QualBoard. Key Features: Simple Controls : Easily start, stop, and manage Breakout Rooms with just a few clicks. The post New Feature: Breakout Rooms appeared first on Sago.
SurveySparrow
NOVEMBER 28, 2023
And the Kano Model stands out as a powerful tool for prioritizing features that truly matter to them. The Kano Model, named after its creator, Professor Noriaki Kano, is a framework designed to prioritize and analyze features based on customer satisfaction. Indifferent Needs: Features that don’t significantly sway satisfaction.
Advertisement
Special features on grocery and convenience stores! This large-scale North American survey explores changes in expectations over the last year. You’ll learn: What consumers expect. How habits are solidifying. Where to focus to drive the greatest impact.
Advertisement
Want to know what essential features you should look for in call center software? This whitepaper breaks down four crucial things to consider. Download it now and come away with smart insights on choosing the right software for your needs.
Advertisement
Regardless of whether you are evaluating Automatic Speech Recognition (ASR) solutions to get more value out of your call center data, build the next game-changing voice feature, or are just looking to save a lot of money on speech transcription, Deepgram is the platform to get you there. Deepgram Enterprise speech-to-text features.
Advertisement
The Report also features some great tips on what you can do to leverage these trends in your business. From the Metaverse and Web3 to how macroeconomic influences are impacting CX, this Trend Report will give you a taste of what is to come in the year ahead and beyond.
Advertiser: Vanilla Forums
Crucial enterprise community features to look for when assessing vendors. This guide will provide you with an overview of what procuring an online community can do for enterprise organizations, including: How community compliments enterprise priorities. How community addresses key challenges.
Advertisement
Watch this on-demand webinar featuring woom bikes to learn how their team improves employee and customer experiences in tandem by leveraging GetFeedback. By focusing on both the employee and customer experience, woom bikes: Bolsters customer experience by acting on employee feedback.
Advertiser: ZoomInfo
Five essential features to consider when assessing the vendor landscape. Using ZoomInfo’s exclusive research, third-party studies, and analyst briefs, this eBook aims to help B2B sales leaders better understand: Different ways prospecting solutions maximize sales productivity and effectiveness.
Advertisement
The Northridge Group’s 7th annual State of Customer Experience 2023 report resulted from surveys of 1000 customers and 250 business leaders and features insights that businesses across all industries can use to benchmark their Customer Service and improve the Customer Experience.
Expert insights. Personalized for you.
97 
Let's personalize your content