Magellan Solutions

JANUARY 19, 2024

The front desk is the heart of a hotel, managing guest experiences and providing 24/7 hospitality. The front desk always prioritizes guest needs. It makes every moment memorable and elevates the customer experience. It makes guests feel genuinely appreciated and looked after. Your success is our commitment.

Hotels 52

Hotels Hospitality Guest Experience Travel 52

Interactions

JULY 24, 2019

We are excited to announce the launch of the Guest Experience Platform (GXP), our new product for Food Services. With GXP, we’ve taken that expertise and experience and applied it to the Food Services industry to revolutionize digital ordering and guest care. The Guest Experience Platform (GXP).

Guest Experience 54

Guest Experience Interaction Social Media Omnichannel 54

inmoment

APRIL 22, 2019

While these statistics may seem grim, focusing on guest experience can help to revitalize the numbers. The first trend that stood out was how important frontline employees continue to be in the guest experience. A leader of a large Mississippi-based franchise group noted: “we have two businesses: people and pizza.”.

Guest Experience 40

Guest Experience Engagement 2019 Loyalty Programs 40

Avaya

FEBRUARY 7, 2017

With the right technology, organizations can even build learning algorithms to bring intelligence into the last mile of routing selection, enabling them to match customers based on several deeper variables such as personality, emotion and call outcome.

Hotels 55

Hotels Guest Experience Hospitality Travel 55

Optimove

JULY 19, 2022

Savvy hoteliers are on standby, ready to elevate and optimize the guest experience, cultivating valuable, long-term connections, and boosting the bottom line – and doing a substantial chunk of it through, you guessed it, their mobile app! billion in 2021 to a whopping $4.5 billion this year. We love our hotel apps.

Hotels 52

Hotels Marketing Guest Experience Travel 52

CSM Magazine

AUGUST 22, 2023

In an age where digital convenience is no longer a luxury but a basic expectation, the hotel industry faces the challenge of constantly evolving to meet and exceed guests’ needs. One innovation leading this transformation is the rise of chatbots, designed not only to streamline processes but to enrich the overall guest experience.

Hotels 52

Hotels Hospitality Guest Experience Books 52

ShepHyken

SEPTEMBER 4, 2023

With a strong emphasis on hospitality, hotels have mastered the art of creating a welcoming environment and exceeding guests’ expectations. For companies aspiring to enhance their customer service, the hotel industry offers valuable insights and strategies that can be adopted across various sectors.

Article 67

Article Customer Service Hospitality Hotels 67

ReviewTrackers

MAY 11, 2018

Technology is shaking up the restaurant and foodservice industry. The end-to-end guest experience — from research and reservations to ordering, delivery, consumption, and payment — can now happen in a handful of screen taps or mouse clicks. Emerald Insight ). Focus on Guest Experience = Increase Customer Satisfaction.

Customer Satisfaction 93

Customer Satisfaction Guest Experience Loyalty Consumers 93

SurveySparrow

JUNE 28, 2023

Understand your customers: To optimize customer experience, it’s vital to have a deep understanding of your target audience. Therefore, conduct market research, surveys , and collect feedback to gain insights into their preferences, pain points, and expectations.

Customer Experience 52

Customer Experience Net Promoter Score E Commerce Customer Centricity 52

Bill Quiseng

AUGUST 10, 2015

While I was quoted in the first chapter, I bought the Kindle version for the invaluable insight shared by some real hospitality heavyweights. Micah even discusses how technology has and will change the guest experience. What can’t be replicated is the unique experience surrounding the sale of the product.

Hospitality 149

Hospitality Culture Hotels Guest Experience 149

inmoment

JANUARY 28, 2020

Auntie Anne’s understands that the guest experience and the employee experience are closely connected. Before InMoment, Auntie Anne’s was drowning in data that was siloed and sporadic, which didn’t allow for insights that spurred meaningful change. Roll the Guest and the Employee Experience into One .

Guest Experience 52

Guest Experience Webinar Employee Experience Connections 52

ShepHyken

SEPTEMBER 24, 2018

CustomerThink) To provide some insight on what’s happening behind the customer inquiry scenes, let’s take a look at the evolution of the contact center. CX360Service) In the last decade, humanity has achieved a significant number of technological advance which are bound to make a huge impact in our lives and the way we do business.

Article 88

Article 2018 Customer Service Contact Center 88

inmoment

JANUARY 28, 2020

Auntie Anne’s understands that the guest experience and the employee experience are closely connected. Before InMoment, Auntie Anne’s was drowning in data that was siloed and sporadic, which didn’t allow for insights that spurred meaningful change. Roll the Guest and the Employee Experience into One .

Guest Experience 40

Guest Experience 2017 2018 2019 40

Interactions

MARCH 6, 2019

Here are 5 ways that conversational AI can be helpful to transform your guest experience strategy: 1. Giving your guests an easy and stress-free way to order their food is crucial. Your guests are loyal, so give them attention they deserve! Want to see the future of restaurant technology in action?

Rewards Programs 89

Rewards Programs Multi-Channel Guest Experience Technology 89

SurveySparrow

JUNE 30, 2023

To design remarkable experiences, customer experience designers blend elements of psychology, design thinking, and data analysis. They deeply understand customer needs, desires, and pain points, using these insights to shape products, services, and interactions that exceed expectations.

Customer Experience Design 52

Customer Experience Design Customer Experience Touchpoint Net Promoter Score 52

NetBase

MARCH 2, 2020

This includes insights that reveal business trends, help them connect with consumers, and enable them to understand the story behind competitors and the market. Driving Client Strategies Using Integrated Insights is something Purple Strategies offers clients. And then to the meat of the meetings. Nick Love is happy to tell you.

Social Media 60

Social Media Seminar Multi-Channel Leadership 60

ShepHyken

OCTOBER 3, 2016

Stan Phelps, the author of the “Goldfish” series of books, shares insights from Southwest airlines. He’s constantly trying new ideas and pushing the envelope to achieve better experiences for both his employees and guests. Now he turns to wearable technology (the Apple Watch) to take the guest experience to the next level.

2016 124

2016 Article Airlines Customer Service 124

BirdEye

JUNE 21, 2023

Knowing how your competitors are reacting to new technology will help you forecast your industry’s, along with your own, future. Airbnb monitors guest feedback without taking on the burden of hundreds of guest rooms. Instead, they hold property owners accountable for improving the guest experience.

Social Media 98

Social Media Hotels Competitive Advantage Marketing 98

ReviewTrackers

AUGUST 30, 2017

Welcome to Customer Insights , a weekly digest of the most important stories about online reviews, customer feedback, and customer experience. A report from EY suggests that banks should segment their customers by technological and financial knowledge as opposed to basic demographic information, such as age and profession.

Connections 50

Connections Healthcare Banking Insurance 50

Thematic

FEBRUARY 13, 2019

As someone who just joined the customer experience and insights industry four weeks ago, this felt like a capstone project where I was forced to “talk the talk” and “walk the walk.” The experience inspired me to share some of the Customer Experience best practices that we discussed. It was humbling to meet these experts.

Customer Experience 48

Customer Experience Chief Customer Officer Guest Experience Hospitality 48

C Space

AUGUST 5, 2018

We live in a world where online communities are ubiquitous, with almost every global brand using some form of it to uncover insight that leads to business change. When we launched our first online insight community 20 years ago, we had this in mind. ” – Insight Manager, Technology. July 10, 2018.

2018 40

2018 Retail Customer Centricity Travel 40

Clarabridge

MAY 4, 2017

Later in the day, Adam Lamb, Guest Experience Manager of The Restaurant Group, led a session about the creative and unexpected ways the Restaurant Group is going above and beyond to delight customers using social media. Don’t worry, we’ll be back next year for more revolutionary CX insights and best practices.

2017 45

2017 Customer Service Social Media Guest Experience 45

Qualtrics

JULY 2, 2019

That insight, combined with customer feedback, is why we launched Online Reputation Management which enables brands to amplify, analyze and interact with customers and the reviews they leave on major review sites like App Store and Yelp. And it can provide a rich source of insights from an audience you may not hear from on other channels.

Innovation 39

Innovation Social Media Download NPS 39

CSM Magazine

SEPTEMBER 28, 2016

A strong Disney principle is that cast members should treat each other as they would a guest. The Disney formula for success is: “A quality guest experience + a quality cast experience + quality business practices = the future.”. People are never hired; they’re “cast for a role.” Few company executives can say the same.

Customer Focused 96

Customer Focused Airlines Culture E-support 96

ReviewTrackers

MAY 15, 2017

Whether you’re managing a boutique resort with a dozen rooms or an international destination brand with tens or hundreds of hotel properties around the world, your ability to monitor, influence, and improve the way your hotel is perceived online by existing and potential guests can spell the difference between winning and losing.

Hotels 20

Hotels Management Net Promoter Score Social Media 20

Interactions

JULY 31, 2019

Every restaurant dreams of a day when they can make this happen for guests. . With the right technology, like Conversational AI, great guest experience can become a reality. Through sophisticated, human-like, virtual assistants, everything from digital ordering to guest care can be transformed for your guests. .

Sales 54

Sales Multi-Channel Guest Experience Technology 54

NetBase

FEBRUARY 27, 2019

It’s not always easy deciding whether to dive into embracing new technologies before they’ve become commonplace. With AI-enhanced Natural Language Processing (NLP) capabilities, those important contextual insights come to you faster, with even more accuracy. But often there are advantages to getting there early.

Travel 45

Travel Hotels Sports Guest Experience 45