Integrity Solutions

APRIL 19, 2024

It’s about asking questions from a place of genuine curiosity, listening, fully absorbing what you’re hearing and then being willing and able to pivot in whatever direction the customer’s answers take us. The research also shows 61% of customers feel they’re treated as a number rather than a human being.

Sales 107

Sales Loyalty White Paper Contact Center 107

ShepHyken

JULY 9, 2021

He writes about how to cultivate a customer community. All company leaders know that their customers are the lifeline of their business — without loyal customers who would rather choose your product or service over one of your competitors, your business could ultimately become stagnant and fail.

E Commerce 133

E Commerce Social Media E-support Consulting 133

Lumoa

APRIL 4, 2023

A customer engagement strategy is vital to increasing customer loyalty and driving revenue. It will help you build relationships with existing customers. Ultimately, it raises customer satisfaction with your brand. You must plan, think creatively, and understand your customers to build your strategy.

Customer Engagement 83

Customer Engagement Engagement Omnichannel Loyalty 83

Beyond Philosophy

NOVEMBER 30, 2023

One of my clients has done an excellent job in the last couple of years improving their customer experience. It is critical to mention that my client has done an excellent job prioritizing. They focused their attention on the customer-facing teams at first. After all, no one can address everything at once.

Net Promoter Score 78

Net Promoter Score Engagement Customer Centricity NPS 78

Beyond Philosophy

AUGUST 11, 2022

Many of my followers weighed in with their own experiences that tell a truth that is hard to swallow, the world has changed for good, but it’s not good for customers. First, I had flown for a quick trip to New Jersey, landing at JFK in New York, which is anything but quick at seven hours flying time. Sure, it happens, I thought.

Airlines 146

Airlines Net Promoter Score Culture Travel 146

CX Accelerator

DECEMBER 10, 2019

How A Simple Vision Board Changed My Year & A How-To Guide For Building Your 2020 Board. We can talk all day about how to prioritize and tackle your career ambitions, how to organize your to-do list, knock out those action items. By Becky Roemen. If you haven’t ugly cried in a Target parking lot have you even Adulted?

2020 182

2020 2019 Document Magazine 182

CX Accelerator

DECEMBER 10, 2019

How A Simple Vision Board Changed My Year & A How-To Guide For Building Your 2020 Board. We can talk all day about how to prioritize and tackle your career ambitions, how to organize your to-do list, knock out those action items. By Becky Roemen. If you haven’t ugly cried in a Target parking lot have you even Adulted?

2020 182

2020 2019 Document Magazine 182

Bill Quiseng

MARCH 15, 2022

In the past, businesses served to sell products or services to customers. Recently businesses served to satisfy customers. Satisfied customers feel service is good, not better, just average. And satisfied customers will leave when they find something better or less expensive. Nobody raves about average.

Culture 103

Culture Customer Centricity Books Competitive Advantage 103

Experience Investigators by 360Connext

FEBRUARY 3, 2020

Learning Can Make Your Customers Happier, Too. I don’t mean to say that you should tell your customers should go out and learn (though that couldn’t hurt). I mean that if you keep finding ways to learn — taking courses, training — that it can create a better customer experience.

Workshop 197

Workshop Healthcare Sales Financial 197

ChurnZero

NOVEMBER 29, 2022

This is a guest article by Michael Su , senior consultant of Customer Success, The Success League. Customer Success is still a young field and a new concept for many companies. When I ventured out to build my first Customer Success department at a tech software company, my leadership team thought I was nuts.

Customer Success 98

Customer Success Leadership Sales Customers 98

Pink Guava

JUNE 29, 2021

Relook at Customer Experience with New Lens Customer Experience origin dates back to at least a couple of decades. The term itself has evolved over the period of time starting with primarily in-store, face to face interactions to building service delivery capabilities with access to phones and service agent 24x7.

E Commerce 88

E Commerce E-support Return on Investment Social Media 88

Experience Investigators by 360Connext

FEBRUARY 12, 2018

Research on everyone from millennials to senior citizens shows how learning is tied to happiness. What does lifelong learning have to do with customer experience? Well, here are a few ways their lack of learning might negatively impact their customer’s experience. ” but have no idea HOW to actually do it?

E-support 173

E-support Webinar Financial Workshop 173

Russel Lolacher

JANUARY 5, 2022

Whether you’re trying to start a successful social media presence for your public service organization or grow an existing one to better serve the public and your organization, there are a few key ingredients you’ll need to be impactful. And if you don’t have them, you’re going to suck or stall. Serious Social Media. Success Barriers.

Social Media 98

Social Media Leadership Culture Communication 98

Russel Lolacher

MARCH 29, 2022

Social public service isn’t effective off the side of your desk. Whether you’re trying to start a successful social media presence for your public service organization or grow an existing one to better serve the public and your organization, there are a few key ingredients you’ll need to be impactful. Serious Social Media.

Social Media 98

Social Media Leadership Communication Culture 98

ReviewTrackers

AUGUST 6, 2020

It covers the fundamentals of the inbound marketing methodology, and includes topics such as SEO, blogging, landing pages, lead nurturing, conversion analysis, and reporting. I used it and it helped me land the job I wanted and continue to excel at it. Why did I use HubSpot’s certification? It’s free, first and foremost.

Marketing 114

Marketing Social Media Advertising Workshop 114

GetFeedback

FEBRUARY 7, 2020

The focus on customer experience isn’t going anywhere. In fact, we’d argue that superb customer experience is no longer just a “nice to have”; it’s a necessity for any business that wants to flourish in the coming years. . Whichever product did the job better, would win. . Let us show you how to get started.

NPS 199

NPS Net Promoter Score Effort Score Measurement 199

BirdEye

MARCH 17, 2023

Small business owners must navigate complex challenges ranging from customer acquisition to human resource management and financial oversight, leaving them with an overwhelming amount of responsibilities to manage alone. Role of a small business consultant Benefits of a small business consultant Who needs small business consulting services?

Consulting 98

Consulting Social Media Financial Sales 98

BirdEye

NOVEMBER 30, 2023

Home service businesses like plumbing companies must constantly be on the lookout to increase their lead generation channels and acquire new customers. This improves their chance of connecting with the right audience base and converting them into customers. What’s the best thing for a plumbing business?

Social Media 59

Social Media Advertising 2024 Marketing 59

Optimove

JANUARY 16, 2024

To the Stakeholders of Optimove: At Optimove, we have the job of ensuring that leading brands create deep, lasting relationships with their consumers. For example, if a customer made a purchase, they might receive an email precisely after two days (per the rule) even though they might have canceled, or return said purchase in that timeframe.

2023 52

2023 Net Promoter Score 2012 2024 52

Education Services Group

MAY 15, 2023

I’ve talked before about how important it is to get everyone on board with the mission of Customer Success. When we’re not all on the same page, silos persist, and they, in turn, impact customer satisfaction. Sales and Customer Success should work together. They hurt the entire organization.

Sales 52

Sales Customer Success Customer Journey Customers 52

Team Support

SEPTEMBER 1, 2020

While the Zoom call is becoming more common with hiring these days, the episode was another reminder of how companies are looking to embrace new tools to handle traditional processes. The company landed an investment from Level Equity in 2018. Why did you take the job? This article was originally published Aug.

Marketing 95

Marketing B2B 2018 Innovation 95

Customer Bliss

MARCH 29, 2017

Customers are a Good Judge of Character. Whether institutional or personal values, customers are drawn to organizations and people who share similar beliefs. Character is one of the most important traits of a leader and a company, and one that customers gravitate to or stay away from when given the choice.

Leadership 208

Leadership Culture Telecommunications Customers 208

ChurnZero

DECEMBER 14, 2023

As a young man growing up in Brooklyn, NY, he would do odd jobs at a hair salon run by his aunt. Years later, Dave would go on to graduate college and land a job on Wall Street. In a sense, it was originally more like a lead generation service, or marketplace for barbershops. But it didn’t go well.

Books 52

Books 2015 Customers 2019 52

BirdEye

NOVEMBER 30, 2023

In this article, we’re sharing a step-by-step guide to successfully marketing your firm. Table of contents Traditional vs. digital marketing for law firms How to do marketing for a law firm: A step-by-step guide Should I work with a digital marketing agency for law firms? There is also often a substantial upfront cost involved.

Marketing 111

Marketing Social Media Workshop Events 111

ClientSuccess

JUNE 11, 2019

Do a quick job search on LinkedIn for “Customer Success” and you’ll find over 186,000 job opportunities across the globe. Customer success roles are popping up all over the place, and not just in the usual tech hubs such as Silicon Valley, London, New York, Dublin and Berlin. The Customer Success Job Spectrum.

Customer Success 40

Customer Success Workshop Demo Customers 40

ProProfs Chat

JANUARY 7, 2020

Today, it is all about the ‘Age of the Customer’. Businesses have grown more concerned; some may say, even obsessed with how their customers are treated. . It only takes one bad experience for the customer to swear off your business forever. . Improved customer service. Fast forward to 2020.

Customer Service 112

Customer Service Customer Centricity Customers Customer Journey 112

Playvox

MAY 26, 2022

In addition to feeling the mental and emotional weight of consumer-facing jobs, remote contact center agents are experiencing redundancy that can make their jobs feel tedious. And with 69% of service agents considering leaving their customer service role altogether, it’s best to take action to improve morale.

Contact Center 52

Contact Center Rewards Programs Article Connections 52

Customer Bliss

JUNE 22, 2018

The ‘Make Mom Proud’ Standard for How to Treat Your Customers ,” I stopped at Nasdaq in Times Square for a #NasdaqSpeedReads interview with Lyanne Alfaro. How to Create Great Customer Experience . Lyanne Alfaro: Jeanne, you have vast experience in customer experience, which is what this book is about-.

Books 120

Books Chief Customer Officer 2006 Voice of Customer 120

One Millimeter Mindset

JULY 31, 2019

What do your customer retention stories sound like? Can you rely on the same stories you told to acquire new customers, to also retain them? Do you know the story of what happens to clients, after that new contract lands in-house, for post-sale execution? Then, take action here.

Customer Retention 75

Customer Retention Workshop Sales Customers 75

Kustomer

DECEMBER 16, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by James Dodkins , who is a retired heavy metal rockstar and CX expert. His experiences touring the world ignited his passion for helping businesses show up for their customers. The Four Steps to Customer Success.

Measurement 98

Measurement Customer Success Communication Customer Experience 98

Waypoint Group

JUNE 3, 2022

The first and second installments of this series discussed the importance of optimizing Marketing’s time and resources by paying attention to Net Revenue Retention (NRR) and customer lifetime value. Companies that show strong retention and expansion-sales (“land and expand”) are given higher valuation multiples.

Transportation 52

Transportation Books Feedback Article 52

Waypoint Group

JUNE 3, 2022

The first and second installments of this series discussed the importance of optimizing Marketing’s time and resources by paying attention to Net Revenue Retention (NRR) and customer lifetime value. Companies that show strong retention and expansion-sales (“land and expand”) are given higher valuation multiples.

Transportation 52

Transportation Books Feedback Article 52

ProProfs Chat

DECEMBER 28, 2020

If you’ve heard such customer concerns lately, then it means they’ve been through a bad customer service experience with your brand. It’s not like you wanted this, but let’s face it that your customers may come up with such complaints even in the future. What are Customer Complaints? I haven’t heard a darn thing!”.

Customers 94

Customers Brands Social Media Customer Expectations 94

Kustomer

APRIL 21, 2022

Listen and subscribe to our podcast: Have you ever considered the importance of turning customers into forever fans, a.k.a It’s widely known that some of the best growth comes from word of mouth marketing, which naturally occurs when customers suggest your products to others in their close circles. brand ambassadors?

Social Media 98

Social Media Brands Loyalty Marketing 98

ProProfs Chat

OCTOBER 30, 2021

Today, customers have diverse needs and one solution for all isn’t going to work. The identification of what customers want is important and based on different factors, marketers need to divide people into market segments. Think about it like a cheat sheet that includes different groups of customers. What is Market Segmentation.

Marketing 95

Marketing E Commerce Social Media B2B 95

BirdEye

NOVEMBER 29, 2023

With AI chatbots across your website, social media channels, and other customer engagement platforms, you can be available 24/7 and do much more at a substantially lower cost. This blog post explains everything you need about AI chatbots and how to leverage them for your business needs. How do AI chatbots work?

Social Media 59

Social Media 2024 Omnichannel Interaction 59

Retently

JULY 2, 2018

There’s much more to an NPS® survey than just the quantitative rating customers give to your business. You can keep track of your score and its changes, but it’s the qualitative feedback that gives you the “why” behind it, bringing the voice of the customer to the front. Ask customers to rate your company.

NPS 127

NPS Net Promoter Score Feedback Customer Satisfaction 127