Magellan Solutions

FEBRUARY 26, 2024

See how AI-enabled innovations rescued companies from typical customer service challenges and showed new efficiency dimensions. Solution : Amazon Connect’s pace-layered approach allowed Priceline to scale AI instantly alongside agent routing innovations to resolve the influx with minimal customer friction.

Call Center 52

Call Center Customer Service Contact Center Roadmap 52

CX University

NOVEMBER 21, 2023

As with all online content immersed in a growing and advancing field, the Customer Experience discipline continues to provide valuable insights, data, and knowledge. CX University (CXU) has completed a full internal audit of its course content to ensure all information is updated to meet standards of excellence and relevance.

Roadmap 52

Roadmap 2016 ROI Customer Experience Professionals 52

Lithium

NOVEMBER 1, 2022

An Interview for Change: How AI and Automation Drive ROI Khoros has been a social care leader for years, but a tool is only as valuable as the one who wields it. Get to the bottom of the best ways to use and prove the ROI of Khoros Care with Khoros product marketing expert Josh Snider. Are you there ROI? Are you There ROI?

2022 52

2022 Roadmap ROI Social Media 52

Confirmit

MAY 29, 2019

Both pure digital and merged digital/physical interactions provide new opportunities to gain deeper insight into the mind of the consumer. Holly works closely with the Product Management team, ensuring that Confirmit's latest innovations are communicated to customers. Paul Quinn, Sr.

Consumers 40

Consumers Insights Webinar Hospitality 40

Confirmit

MAY 16, 2019

Both pure digital and merged digital/physical interactions provide new opportunities to gain deeper insight into the mind of the consumer. Holly works closely with the Product Management team, ensuring that Confirmit's latest innovations are communicated to customers. Paul Quinn, Sr.

Consumers 40

Consumers Insights Webinar Hospitality 40

Think Customers

MAY 13, 2020

Advancements in augmented tools such as chatbots proactively give agents information and insights during overwhelming volumes of interactions, which is essentially a digital shoulder to lean on. Leaders who can orchestrate digital tools into roadmaps and strategies can take the lead. Enable strategies with ROI potential.

Customer Service 52

Customer Service ROI Roadmap Innovation 52

Thematic

APRIL 3, 2024

By systematically collecting and analyzing this rich data, you gain insights that drive meaningful improvements across the customer journey. Each touchpoint—from discovery to purchase and beyond—reveals valuable insights. Step 3: Analyzing Data and Deriving Insights Data alone is just information. " mentality.

Social Media 62

Social Media Feedback NPS Insights 62

Think Customers

DECEMBER 13, 2021

Fast forward to 2022—successful brands who continue to grow, innovate, and advance in the digital space need to answer the question: Are we sticking to the human side of the experience? Here’s a refresher of 6 transformation roadmap steps to help deliver exceptional customer experiences and set your brand apart in the marketplace.

Roadmap 52

Roadmap Metrics Customer Journey Customer Journey Mapping 52

Centercode

JANUARY 22, 2021

But they’ve invested so much time and energy into continuing customer research and testing that their roadmaps align with where their customers are naturally headed. The most innovative minds in tech know that no instinct or amount of experience beats actually listening to your customers. Read the Centercode ROI Report.

Roadmap 59

Roadmap User Experience Return on Investment ROI 59

Gainsight

SEPTEMBER 28, 2022

Simplicity should impact: How you innovate: As your company and customer base matures, it can be appealing to plot every little feature request onto your product roadmap (especially the ones coming from your largest, highest-paying customers). Have clarity and reasoning behind your roadmap. How to keep things simple.

2002 52

2002 Roadmap NPS Fashion 52

Gainsight

JANUARY 17, 2020

How do you prioritize what feedback gets incorporated into the product roadmap? From a bigger, strategic roadmap perspective, we get that from our executive business reviews or our insider program. Q: How do you prioritize what feedback gets incorporated into the product roadmap? These get routed directly to the product team.

Feedback 117

Feedback Roadmap Demo ROI 117

SurveySensum

OCTOBER 4, 2023

This tool helps automotive businesses, such as car manufacturers, dealerships, and service centers, gather valuable customer insights to improve products and services, enhance automotive customer experience, and drive business growth. Cons The integrations are limited however, they’re in the roadmap. Let’s dive into each tool here.

Automotive 52

Automotive Feedback 2023 Demo 52

NetBase

AUGUST 16, 2019

At the InterContinental in downtown LA in time to catch our keynote speaker: Carlos Gil, Author and Social Media Strategist will be sharing insights from his book – The End of Marketing: Humanizing Your Brand in the Age of Social Media and AI. A Roadmap to Meaningful Content. Where will you be on October 22 nd and 23 rd 2019 ?

Social Media 62

Social Media 2019 Multi-Channel Roadmap 62

CSM Magazine

NOVEMBER 18, 2022

For organization leaders, buy-in involves a commitment to supporting the program and sustaining it until it is developed, recognizing that these programs build over time, and that you must commit to act in order to turn VoC insights into ROI. Determine who will be empowered to act on insights collected through your VoC program.

ROI 52

ROI Touchpoint Voice of Customer Consumers 52

Lithium

MARCH 2, 2021

Khoros Roadmap Webinar | Resource Round-up | 2021 Q1. See what our Strategic Services Team uncovered from Khoros Intelligence, native platform insights, and third-party data in the latest Khoros Smart Social Report. Marketing Roadmap Deep Dive Webinar. Khoros Roadmap Webinar | February 2021. Save Your Spot! Mar 31, 2021.

2021 52

2021 Webinar Roadmap Omnichannel 52

Gainsight

MAY 13, 2020

Product innovation – it is something that is most certainly at the tip of the tongue of every product executive. Most strive for it, build roadmaps around it, and even sell it to prospective buyers. . There are different paths towards product innovation. For us, the pillars are always very clear.

Reference 59

Reference Innovation Roadmap Customer Journey 59

Oracle

SEPTEMBER 19, 2018

General Session: The Latest CX Innovations for Sales. Your Roadmap of the Future for Sales and Service. In this session, gain insight into the investments and product strategy that will shape the future for sales and service. Here are 5 of the upcoming, must-see sales-focused sessions. Visit the registration page.

2018 49

2018 Sales Roadmap Loyalty 49

West Monroe

JUNE 1, 2023

In collaboration with the Chief Commercial Officer and Chief Revenue Officer, the CPO can leverage consumer insights and analytics to effectively differentiate on product price, features, packaging, and delivery to bring in new customers while engaging existing ones. hosting costs) with the development of new features.

Return on Investment 52

Return on Investment Culture Metrics Financial 52

Oracle

AUGUST 6, 2019

In this session learn about Oracle Marketing Cloud’s unique, data-first vision, get a glimpse of the exciting roadmap updates, and learn about the recent successes of some of Oracle’s most innovative customers. See how machines and people can work together to improve personalization, automate execution, and optimize ROI.

2019 47

2019 Marketing B2C Roadmap 47

Gainsight

OCTOBER 27, 2022

We have a packed agenda of insightful leaders ready to discuss everything from growing Net Revenue Retention (NRR) and building durable growth to fostering a human-first business. . We’ll kick off Day 2 with some inspiration and innovation. CS Ops plays a critical part in demonstrating the ROI of CS. Avoiding Management Debt.

Customer Success 52

Customer Success Roadmap Measurement ROI 52

SurveySparrow

SEPTEMBER 8, 2021

This helps in getting an in-depth insight into an employee’s performance, experience, and areas of improvement, based on which they can be appreciated. . Employee feedback from their platform automatically maps to your organization’s goals & charts, so everyone can see insights that matter the most. Boost In Innovation.

Employee Experience 59

Employee Experience 2021 Management Culture 59

SmartKarrot

NOVEMBER 24, 2023

Deep Dive Analytics: The cornerstone of any successful upsell strategy lies in data-driven insights. ROI Demonstrations: Technical users are inherently focused on the return on investment (ROI) of any proposed solution. Technical users are naturally curious and inclined towards innovation.

B2B 10

B2B ROI Return on Investment Roadmap 10

NetBase

OCTOBER 29, 2018

Scott Cohen leading the Introductory Class: Tips & Tricks for Analysis: Analytics Capabilities that Connect Social Insights with Organizational Goals. Anatomy of a True Insight. Fully Understand Social Conversations and Drive Your Business with Demonstrable ROI. Ted Rubin Inspires with Awesome Keynote.

Brands 60

Brands Social Media Events Presentation 60

SmartKarrot

AUGUST 19, 2021

Role: Customer Success Director Location: Remote, Dallas, TX, US Organization: Persado As a Customer Success Director, you will maintain the customer success plan including maturity roadmap, key milestones, and value realization journey. Proactively identify areas for innovation and improvement to help drive retention goals.

Customer Success 19

Customer Success Roadmap Consulting ROI 19

Talkdesk

MAY 20, 2016

Miscellaneous insights. TODD : My advice to vendors hoping to get the best ROI with technology is to partner up early. It’s an opportunity to learn from your customers and alter your roadmap accordingly. Celebrate and learn about the innovations that are fueling the customer experience revolution at Opentalk 2016.

Customer Centricity 40

Customer Centricity 2016 Roadmap ROI 40

ChurnZero

MARCH 1, 2019

They are: Strategic Insight: Understanding the customer deeply (goals, expectations, pains), reviewing relevant data and coming to each interaction with insight that will guide them to positive results. For example, data and insights are incredible tools to help delight the clients in unexpected and proactive ways.

Customer Success 40

Customer Success Return on Investment Customers Workshop 40

SmartKarrot

MARCH 29, 2022

Proactively and intentionally drive customer health including utilization and ROI across Grand Rounds services to meet customer expectations and contractual commitments. Design innovative ways to engage with customers on a variety of platforms to drive adoption. Management of the change management process.

Customer Success 19

Customer Success Transportation Roadmap Customer Satisfaction 19

West Monroe

MAY 31, 2019

Though bots may not have taken over every transaction and interaction yet – I’ve talked to many clients who are beginning to strategically plan where these technologies fit into their digital roadmaps. One emerging area for chatbots within financial services is assisting customers with their personal finance matters.

Banking 40

Banking Financial Contact Center ROI 40

SmartKarrot

AUGUST 4, 2021

Set and follow the goals of the team to successfully and consistently deliver ROI and value for the customers. Add value and be viewed as a trusted advisor by bringing compelling insights and ideas with follow-through execution. Promote awareness of the latest innovations Veeva is releasing.

Customer Success 10

Customer Success ROI Roadmap Government 10

OpinionLab

MARCH 12, 2015

It would be a full-time job to sift through all the feedback to find the valuable insights. For the remainder of this newsletter, I’m going to outline some of the more innovative and impactful applications of VOC data: Personas. I don’t know what a satisfaction score means or how I can affect that positively. Immediate Action.

Voice of Customer 68

Voice of Customer Multi-Channel Feedback Hotels 68

ClearAction

MAY 3, 2019

Following a digital transformation roadmap is a set of rapids fraught with peril, sure to tip your kayak over,” explained Dennis. Customer Journey Insights Increase Marketing Impact. Acquisition Addiction’s Impact on Customer Experience ROI. The traditional model of people-process-technology has shifted.

Leadership 48

Leadership Customer Centricity Metrics Technology 48

SmartKarrot

OCTOBER 21, 2020

Working closely with Product to share customer insights that inform future product developments and effectively bring those innovations to bear for optimal customer success. Serve as a customer advocate in influencing product roadmap and improvements. Build personal relationships with key accounts.

Customer Success 10

Customer Success Roadmap ROI Touchpoint 10

SurveySensum

AUGUST 22, 2023

All this can lead your SaaS companies to transform customer insights into tangible success. Insights spark fresh ideas, keeping your SaaS ahead in a dynamic market. Upgrade ROI. Updates reflecting user wishes get higher adoption rates, boosting ROI. These CX metrics provide invaluable insights into customer sentiment.

Feedback 52

Feedback Net Promoter Score B2B Roadmap 52

CX Journey

NOVEMBER 6, 2014

An insights story teller? Who on your team has time to roadmap and communicate your customer experience vision and execute the comprehensive VoC strategy to inform that plan? Are people in your organization feeling innovative or fearful? A vendor can also assist with an ROI model that helps justify your CX budget.

Hotels 68

Hotels Consulting Culture Chief Customer Officer 68

Retently

FEBRUARY 21, 2024

surveys provide actionable insights into the effectiveness of marketing strategies and boost engagement by truly valuing the voice of the customer. survey data helps identify effective marketing channels, adapt campaigns for better ROI, and build stronger customer relationships through informed strategy adjustments.

Social Media 78

Social Media Advertising Events Insights 78

NetBase

OCTOBER 7, 2019

On October 22 and 23 , we’ll be in Los Angeles sharing insight to help brands transform and confidently enter the new era of social analytics. LIVE Lineup Insight . How industry leaders are using social insight in new and interesting ways that your brand/agency has yet to consider. And costs keep rising.

Events 8

Events ROI Presentation Insights 8

ClearAction

AUGUST 6, 2019

Customer Journey Insights Increase Marketing Impact Lynn Hunsaker. Customer journey insights are vastly under-utilized. Companies that are reaping full value are using customer experience insights to align their whole business to customers’ expectations. Generating & Using Customer Insights.

Customer Journey 48

Customer Journey Insights Customer Journey Mapping Marketing 48