delighted

NOVEMBER 3, 2022

If you want to create a great product that your customers will love (and continue to buy), you first need a great product roadmap. Haven’t built or managed a product roadmap before? What is a product roadmap? Why is a product roadmap important? A product roadmap is your plan of action for the future of your business.

Roadmap 84

Roadmap Effort Score Management Feedback 84

BirdEye

NOVEMBER 27, 2023

Birdeye Reports tackles these hurdles head-on by offering granular insights into customer experience and online reputation management (ORM). The significance of actionable insights in shaping business strategies Leveraging insights derived from customer feedback is crucial for creating successful growth strategies.

Insights 113

Insights Social Media Multi-Channel Net Promoter Score 113

InMoment XI

MAY 18, 2022

Following the methodology below, our own customer experience (CX) program (Elevate) is successfully getting feedback from upwards of 90% of closed sales opportunities in our best months—and the insights are invaluable. And we use the robust insights to drive cross-functional action. The Insights. Building Human Connections.

B2B 493

B2B Roadmap Sales Demo 493

2020 Research

SEPTEMBER 19, 2023

Uncover the practical ways in which AI can be harnessed to uncover deep, meaningful insights in our webinar, Harnessing AI in Market Research: A Roadmap to the Future Register Now The impact of Artificial Intelligence (AI) across industries is undeniable. But how does this translate to the world of market research?

Insights 64

Insights Marketing Innovation Roadmap 64

Experience Investigators by 360Connext

MARCH 12, 2024

Jeannie Walters dissects the frustrations many face and shares insights on creating a seamless reward system that delivers on its promises. This conversation isn’t just a critique, it’s a roadmap to excellence in loyalty program implementation. Don’t miss the next episode!

Loyalty Programs 143

Loyalty Programs Loyalty Roadmap Customer Retention 143

Uniphore

JANUARY 14, 2022

Strategic roadmap to deliver new-age customer experiences. Program Vice President, Customer Experience at IDC Research, Robert Padron, EVP and Chief Growth Officer at Arise and Vijai Shankar, Vice President, Product and Growth Marketing at Uniphore, to know: What are the AI and automation trends that are redefining customer experience?

Roadmap 52

Roadmap Customer Experience Webinar Contact Center 52

InMoment XI

AUGUST 2, 2023

While reports and data can offer valuable insights, the most authentic and relevant information comes directly from your customers. Companies that prioritise their customers and build a culture around their needs, tend to thrive and outperform their competitors and grow ahead of the market.

NPS 260

NPS Customer Centricity Culture Automotive 260

CSM Practice

JUNE 24, 2021

How valuable is Customer Success’s input in creating a solid product roadmap?! In the past, companies relied solely on the product management team to build and drive roadmaps. Shifting the Product Roadmap Ownership to Customer Success. What is a product roadmap? 3-Phase Customer Success Product Roadmap Strategy.

Roadmap 59

Roadmap Customer Success Customer Centricity Presentation 59

Optimove

SEPTEMBER 25, 2023

We’ve forged a bond with our smartphones that transcends mere functionality, and any effective mobile marketing strategy must acknowledge that. By leveraging insights from a CDP, brands can use an MMH to curate content that speaks directly to the customer’s interests, ensuring each touchpoint resonates deeply.

Marketing 97

Marketing Touchpoint Loyalty Social Media 97

Gainsight

MAY 14, 2019

A product roadmap is a high-level, visual representation of the direction your product offering will take over time. A good product roadmap will provide your colleagues and stakeholders with the “why” behind your product and should serve the following purposes: Lay out the overarching strategy. Executive-level product roadmaps.

Roadmap 81

Roadmap Presentation Sales Return on Investment 81

InMoment XI

AUGUST 17, 2023

Get Customer Feedback: By capturing feedback on the customer service experience, companies can gain insights into their strengths and weaknesses, enabling them to make targeted improvements and enhance overall customer satisfaction.

Net Promoter Score 493

Net Promoter Score NPS Customer Satisfaction 2023 493

InMoment XI

FEBRUARY 1, 2024

Spotlight, by InMoment, turns diverse data streams into valuable insights companies can use for their strategy. It offers a deep understanding of customer and employee feedback, transforming complex data into clear and actionable insights. It’s been the change clients in various fields have relied on.

Social Media 260

Social Media Insights Metrics Loyalty 260

InMoment XI

NOVEMBER 30, 2023

Doing this allows you to cultivate a strong and recognizable presence in the market. These guidelines serve as a roadmap for how your brand is visually and verbally presented across various channels. Analyzing competitor strategies and market perceptions provides valuable insights for refining your own brand positioning.

Brands 378

Brands Management Multi-Channel Social Media 378

Thematic

APRIL 17, 2019

You worked for IDEO and led user experience and customer insights at DoorDash and Cruise, two of the most successful YC companies. How to Use Insights To Drive Product Roadmap. Could you please share what leading the insights team encompassed? Interview with Arianna McClain, Director of UX at Cruise. Alyona: Awesome.

Roadmap 54

Roadmap Customer Insights Insights Definition 54

ClearAction

AUGUST 6, 2019

Customer Journey Insights Increase Marketing Impact Lynn Hunsaker. Customer journey insights are vastly under-utilized. Companies that are reaping full value are using customer experience insights to align their whole business to customers’ expectations. Generating & Using Customer Insights.

Customer Journey 48

Customer Journey Insights Customer Journey Mapping Marketing 48

Optimove

JANUARY 3, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Successful marketers always keep their eyes on the horizon. Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more 1.

2025 59

2025 Marketing 2024 Customer Centricity 59

Thematic

APRIL 17, 2019

You worked for IDEO and led user experience and insights at DoorDash and Cruise, two of the most successful YC companies. Using Insights From Quantitative And Qualitative Data To Drive Product Roadmaps. Could you please share what leading the insights team encompassed? How did you get into this exciting field?

Roadmap 63

Roadmap Insights User Experience Definition 63

Integrity Solutions

SEPTEMBER 23, 2021

This helps to better differentiate themselves in a highly competitive market. We’d be glad to talk about how that can happen and offer insights on what might be missing in your approach and how your salespeople think about delivering customer value. What’s holding them back?

Roadmap 71

Roadmap Sales Leadership Insights 71

SurveySparrow

OCTOBER 20, 2023

From figuring out why people do what they do to understanding what sells in the market, exploratory research shows us the way to discover new things. Through methods like interviews or focus groups, researchers gain insights into attitudes, behaviors, and emotions. It’s ideal for answering “how many” or “how much” questions.

Insights 52

Insights Document Culture Roadmap 52

2020 Research

OCTOBER 18, 2023

During Sago’s recent webinar, “ Harnessing AI in Research: A Roadmap to the Future ,” Raj Manocha, Chief Client Officer of Sago, delved into the current state of AI in market research and how to leverage its capabilities to enhance insights and drive forward-thinking strategies.

Marketing 108

Marketing Healthcare Webinar Roadmap 108

Retently

MAY 10, 2018

Just like it’s difficult to drive to a new destination without a definite plan for how to get there, trying to build, launch and market a new product without a clear product roadmap guiding the development process is an exercise in vain. Net Promoter Score® can play a crucial role in your product roadmap improvement. Detractors.

Roadmap 62

Roadmap Net Promoter Score NPS Feedback 62

InMoment XI

MAY 18, 2023

The Inoment New Vehicle Customer Study is one of the most used new vehicle buyer behavior studies in the market. Clair , our syndicated research lead. The eNVy awards leverages the New Vehicle Customer Study data to recognize vehicle manufacturers in the United States.

2022 260

2022 Automotive 2023 Sports 260

Lumoa

MARCH 31, 2021

We spend lots of time, energy, and effort getting feedback and insight from customers. In this article, we cover what actionable insights are, why they’re important, how to collect the information you want and some tips on taking action. What are Actionable Insights? Knowledge is power. It’s a cliche saying.

Insights 83

Insights NPS Net Promoter Score Feedback 83

SurveySparrow

JUNE 20, 2023

Hence, this article will discuss what a Customer Experience Dashboard is, how to use it effectively, and how it may offer insightful customer data. Hence, it acts as a centralized hub, consolidating data from various sources and providing real-time insights into customer interactions, preferences, and satisfaction levels.

Insights 52

Insights Net Promoter Score Customer Experience Social Media 52

SurveySparrow

JANUARY 4, 2024

It’s your data roadmap, making navigation a breeze. Let’s say you’re checking how effective your marketing efforts have been over time. It’s like having a visual roadmap to guide your marketing decisions. Key Features Three-Dimensional Insight: Bubbles introduce a third dimension.

Insights 52

Insights Roadmap Sales Information 52

SurveySparrow

JULY 20, 2023

Every interaction, every click, every purchase, they’re leaving a trail of breadcrumbs known as ‘Customer Experience Insights.’ ’ This isn’t just data; it’s a roadmap to creating a brand that resonates, a service that satisfies, and a product that’s not just bought but loved.

Insights 52

Insights Customer Experience Social Media Customer Centricity 52

Retently

JANUARY 19, 2023

Achieving the much-desirable product-market fit is the ultimate goal of any SaaS business. After all, it means that a company has identified its business niche, has found a profitable market, and has a product that is well-liked by customers – the true Promoters. Product-market fit (PMF) doesn’t happen overnight.

Measurement 158

Measurement Marketing 2007 Competitive Advantage 158

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. Miller explained the ‘Authenticity Lifecycle,’ which is a business model that infuses authentic engagement with marketing, innovation and customer experience activities.

2016 267

2016 Innovation Marketing Insights 267

Totango

APRIL 12, 2022

Let’s take a look at her top 10 insights. Top 10 Insights from Customer Success Executives. has a roadmap, a backlog, iterations, and new releases.In The customer journey is the combined and shared efforts of all teams within an organization – from Customer Success to Marketing, Sales, Product, Support and more.

2022 83

2022 Customer Success Insights Customer Journey 83

SurveySparrow

JULY 27, 2023

Are you curious about the role of artificial intelligence (AI) in marketing? Wondering how it impacts businesses and if it’s the right choice for your marketing strategy? In this blog, we’ll delve into the pros and cons of AI in marketing, shedding light on its benefits and challenges. What is AI Marketing?

Marketing 52

Marketing B2B Insights Roadmap 52

ChurnZero

FEBRUARY 29, 2024

You’ll also unlock a goldmine of insights and signals that can predict customer behavior, identify potential churn, and uncover upsell opportunities. 4: Which automations make the most impact in sharing support insights? Watch Jaclyn’s webinar on demand here, and dig into attendees’ questions below.

Insights 52

Insights Customer Success Webinar Culture 52

ClientSuccess

NOVEMBER 22, 2021

But did you know sentiment management can also be a customer marketing focus? In part three, we’re looking at initiatives that can help drive all of your customer marketing projects: sentiment. Customer marketing programs can be instrumental in supporting Voice of Customer initiatives, in addition to: Usage Data. Social Media.

Marketing 52

Marketing NPS Voice of Customer Social Media 52

Gainsight

DECEMBER 19, 2023

They shift and change with your products, your markets and even your go-to-market strategy. If you’re facing the need to revisit and revamp your customer experience, our discussion with Mai Elizer, Senior Solutions Engineer at Comeet , offered invaluable insights into constructing a predictable and efficient customer journey.

Customer Journey 97

Customer Journey Customer Journey Mapping Roadmap Customers 97

SurveySparrow

OCTOBER 25, 2023

This is a perfect example of marketing the brand like a pro! Now, what exactly is brand marketing? It represents you in its entirety, forming your identity in the market. A powerful brand name can make your business memorable and help it stand out in a crowded market. What is Marketing? What is Brand Marketing?

Brands 52

Brands Marketing Social Media Connections 52

SurveySparrow

FEBRUARY 9, 2024

That’s why it is so important to master this part of the customer journey marketing. So, being able to adapt your marketing strategy to fit each stage of the customer’s journey is crucial. When you learn every step of the way your clients take, you will gain insights into their pain points, preferences, habits, and feelings.

Customer Journey 52

Customer Journey Marketing Social Media Brands 52

Lithium

JUNE 4, 2024

Marketing Mastering global content strategy: Insights from Target, SAP Concur, and GM Learn to refine your marketing strategy by examining how three leading brands—General Motors, SAP Concur, and Target—have elevated their global content planning. Webinars & Events Some event areas are limited to Khoros customers only.

2024 52

2024 Webinar Roadmap Events 52

CSM Magazine

NOVEMBER 28, 2022

Perform a thorough market analysis to get a better understanding of the customer service landscape, current trends, and the competition you’ll be up against. Is the product you’re offering something the market needs? This will help you establish a unique selling proposition (USP) and create a solid marketing plan.

Customer Service 52

Customer Service Marketing Roadmap Social Media 52