Magellan Solutions

FEBRUARY 20, 2024

By centralizing live chat externally, overhead burdens diminish—no more scaling chat server capacity, managing redundancies, or troubleshooting integrations. Goldsmiths Integrating Vee24’s live video chat solution showcases their dedication to creating immersive and tailored shopping experiences.

Customer Satisfaction 52

Customer Satisfaction Loyalty ROI Technology 52

LiveChat

JANUARY 3, 2019

It was a good year for the LiveChat blog. Let me proudly present a list of 12 killer posts we’ve published this year on LiveChat Blog. How we reached 100,000 unique views a month on LiveChat blog. The first post on our list is the LiveChat case study about the long way to reach 100k unique views on our blog.

2018 59

2018 Blog B2B 2014 59

LiveChat

MARCH 16, 2016

If you have LiveChat on your website, you probably know how useful it is for your business. But LiveChat can provide much more than just chatting. Integrating LiveChat with CRM software. So, if you use LiveChat without any CRM integration, I can say you don’t realize its potential. Well, CRM is one of them.

Sales 44

Sales Social Media Communication Information 44

Help Scout

MAY 18, 2021

LiveChat Best live chat tool for targeted messaging. If you’re interested in providing both reactive and proactive support through chat, LiveChat may be a good option for your team. Coupled with robust reporting, chatbot capabilities, and team management tools, LiveChat is able to handle even the most demanding teams.

Multi-Channel 113

Multi-Channel Document Customers Social Media 113

Comm100

FEBRUARY 1, 2023

Comm100 Live Chat is among the best live chat software for higher education, with a fully integrated, all-in-one live chat solution that offers available AI-powered bots and automation within one integrated console. Among the best features is a dedicated app marketplace with custom integrations.

2009 86

2009 Communication 2002 Connections 86

LiveChat

FEBRUARY 1, 2019

When we say customer satisfaction at LiveChat, we mean the ratio of good customer rates to all customer rates on chat (good and bad). To help you start, I’ve pulled the main takeaways from LiveChat 2019 Customer Service Report that you should focus on. Over 25% of LiveChat customers installed one or more apps from the Marketplace.

2019 57

2019 Customer Service 2017 Customer Satisfaction 57

LiveChat

APRIL 24, 2019

To help you with that, we’ve prepared a brand new series on our Blog: LiveChat for Managers. Let’s start with a few words about how LiveChat can help you improve sales, communicate with customers, and organize support in your company. And how can you measure it with LiveChat to know it’s profitable? Try LiveChat for free!

Management 28

Management Measurement Sales Blog 28

LiveChat

JANUARY 21, 2016

One of those strategies is generating leads through LiveChat. In this episode of Tips Under 10 Minutes , we’ll explore the lead capturing methods that LiveChat opens up. Lead capturing integrations. These integrations allow you to add an email opt-in checkbox to your pre-chat survey.

Connections 39

Connections Sales Document Information 39

Answer Dash

SEPTEMBER 19, 2018

Median has developed their CoBrowse tool that integrates with chat platforms like LiveChat, Olark, Intercom, Zendesk Chat, Kustomer, and several others. They also have integrations with EasyPower, ShipStation, Shopify, and others to be able to quickly see the order status information that customers frequently contact support about.

Contact Center 61

Contact Center Omnichannel Technology 2020 61

LiveChat

AUGUST 7, 2018

For example, Pickaweb , a UK based hosting service company effectively uses the reporting features of LiveChat to enhance their customer satisfaction. A good example for this is the LiveChat Facebook Messenger integration. The post How to Improve the Workflow of your Customer Service Department appeared first on LiveChat.

Customer Service 68

Customer Service Sales Customers Customer Satisfaction 68

LiveChat

AUGUST 24, 2018

By utilizing and integrating the right tools, such as productivity management tools for real estate agencies and chat-boxes, you can transform your customers’ digital experience with just a few clicks. The post How Real Estate Agents Can Boost Sales Using LiveChat appeared first on LiveChat.

Sales 45

Sales Fashion 2015 Communication 45

LiveChat

DECEMBER 10, 2015

You get to see the geo-location data for every customer that comes to your website in the visitor information section in the LiveChat app. This way, you’d be able to display that data right in the LiveChat app. LiveChat offers integration with several major CRM providers. Increase security using LiveChat.

Loyalty 37

Loyalty Information Customer Change Management 37

LiveChat

AUGUST 10, 2018

LiveChat even automatically predicts the number of agents that might be required at a certain time. Take your monitoring efforts to the next level by integrating LiveChat with all-in-one dashboards like Cyfe. Zapier lets you perform this integration. Use a CRM integration to keep better track of your leads.

Metrics 37

Metrics Measurement Information Insights 37

LiveChat

NOVEMBER 27, 2017

We’ve created Internal Knowledge Base you can install in the LiveChat application. With the knowledge base, you have answers to all the important questions from customers, prepared by experienced teammates right in the LiveChat app. Your Internal Knowledge Base inside LiveChat App – good practices. It looks like this: #1.

Article 48

Article Information Feedback Customer Service 48

LiveChat

OCTOBER 22, 2015

Woopra and LiveChat have partnered to make it easy for companies. Check out the Woopra and LiveChat integration to learn more. The post How User Data Leads to Better Customer Service appeared first on LiveChat. Want to put the above scenarios into action? Photo courtesy of James Royal-Lawson via Creative Commons.

Customer Service 66

Customer Service Poor Customer Service Customers Insights 66

LiveChat

FEBRUARY 8, 2017

The support room at LiveChat is by far the loudest place in the office. Despite its ease at use, to have all features, use cases, customization options and integrations at one’s fingertips requires some time and effort. LiveChat introduced a nice pack of benefits that not only prevent employees to leave but also keeps them happy.

Insurance 55

Insurance Definition Communication Sports 55

LiveChat

FEBRUARY 4, 2016

Onboarding experience in LiveChat. A big part of our user onboarding is the installation of LiveChat code. You see, businesses want to use LiveChat to chat with people on their websites. If the LiveChat code is not on the website, no chats can go through. This process literally makes or breaks the onboarding.

User Experience 40

User Experience Blog Communication Customers 40

LiveChat

OCTOBER 31, 2019

All of your systems need to be integrated seamlessly to deliver a frustration-free experience. Combine LiveChat with Chatbot to help free up human agents to tackle more complex customer service issues and develop meaningful customer relationships including: Streamlining lead generation by presenting the most relevant lead magnet (e.g.,

Loyalty 57

Loyalty Call Center Return on Investment Consumers 57

West Monroe

JUNE 16, 2022

Mature data and analytics capabilities are absolutely essential to building integrated, effective products and platforms. Here are some essential technologies that growth-oriented life sciences companies should be leveraging as part of their platforms and products: An integrated patient portal. Companion apps and wearables.

Healthcare 52

Healthcare Call Center Measurement Metrics 52

LiveChat

FEBRUARY 10, 2017

At LiveChat we call it a greeting. If you still don’t have LiveChat, try it for free. Luckily for you, LiveChat can integrate with CRM , thus you can store all the information about your customers there. The post 9 Steps to Create Amazing Live Chat Customer Experience appeared first on LiveChat.

Customer Experience 60

Customer Experience Customers Communication Feedback 60

ShepHyken

JULY 18, 2016

The game integrates fantasy with reality, and could be a game-changer in business. LiveChat) Read funny customer service quotes to find out why customers are like teeth and why not responding on Twitter is quite similar to hanging up the phone on customers. This article shows how customer experience and marketing can tie into a game.

2016 69

2016 Article Social Media Customer Service 69

West Monroe

JUNE 16, 2022

Products & platforms: The value of applied technologies Mature data and analytics capabilities are absolutely essential to building integrated, effective products and platforms. An integrated patient portal can track past enrollments, visit summaries, opt-ins, medication adherence, and visit scheduling.

Healthcare 52

Healthcare Call Center Measurement Metrics 52

LiveChat

JULY 12, 2017

Create rich calculators or quizzes using advanced features like real-time results, integrations, conditional messaging, and logical jump. LiveChat can help you deliver instant answers to your customers, and increase revenues as a result. LiveChat can help you deliver instant answers to your customers, and increase revenues as a result.

E-support 45

E-support Social Media Entertainment Advertising 45

LiveChat

AUGUST 28, 2017

If you haven’t got a chance to have at least 10 chats on your website, you probably don’t realize how LiveChat works and how much it can do for you. After analyzing our customers’ chats and sales, we know that the more chats they have, the more they see how LiveChat helps them. The answer is: not necessarily.

Multi-Channel 34

Multi-Channel Definition Social Media Travel 34

LiveChat

JANUARY 20, 2017

Trend #1: Cross-channel CRM integrations. That’s why many CRM applications offer integrations with social media, email or chat so customer service agents don’t have to check other sites. So if you’ll be looking for an eCommerce platform or a help desk, make sure that they provide social media and email integrations.

Customer Service 62

Customer Service Customer Experience Social Media 2004 62

LiveChat

MAY 16, 2017

Woopra and LiveChat have partnered to make it easy for companies to personalize and automate messaging based on behavior. Check out the Woopra and LiveChat integration to learn more! The post How to Balance Personalized Customer Service and Automation appeared first on LiveChat.

Customer Service 48

Customer Service Document Customers Engagement 48

LiveChat

MARCH 3, 2017

My colleague, Michal Fiech, who’s the leader of LiveChat growth hacking team, gives it a very simple definition. That’s how he explained it: “Organic traffic is one of the most powerful acquisition channels at LiveChat by now, so without proper SEO knowledge, I’d waste that potential. How does growth hacking work.

Metrics 71

Metrics Innovation Social Media Marketing 71

LiveChat

SEPTEMBER 16, 2016

People integrate quickly with each other during the projects they do together but also other activities, not related to work. Remember the episode of Friends TV Show when Rachel started to smoke because her manager smoked and immediately got integrated with her subordinates? In many cases, it’s smoking. Yes, that’s right. Why is that?

Engagement 72

Engagement Feedback Travel Management 72

Second to None

JULY 31, 2018

You spend a lot of money to keep it active, running and pretty; which is why you need to ensure that if it’s being logged into from a mobile device, it renders properly so that additional features, like livechat , is easily-accessible. Whatever device a customer uses should allow them to properly access all features without any hitches.

Voice of Customer 59

Voice of Customer Consulting Brands Customer Satisfaction 59

LiveChat

AUGUST 12, 2015

And I’m not talking about our Facebook integration. You can do that in the Code section of LiveChat. Once that’s done, copy and paste your link into a new browser window to see if it connects to your LiveChat. The post How to make social media customer service easier appeared first on LiveChat.

Social Media 61

Social Media Customer Service Customers Communication 61

LiveChat

JULY 20, 2016

Karolina Urbańska, LiveChat’s Product Owner, shared some great insights into how we come up with new feature ideas and how they are brought to life. See how we tackle software development at LiveChat, what methodology we use to prepare our customer service software and what results we are getting.

Feedback 52

Feedback Management Measurement Technology 52

LiveChat

NOVEMBER 17, 2017

The table below compares Facebook Chat, tawk.to (a popular free live chat software) and LiveChat (our premium app). Moreover, Facebook Chat comes with an in-built bot integration, which can be used to add more advanced features to the chat window. Facebook may or may not add more advanced features in the future. Hooray for that!

Social Media 54

Social Media 2017 Advertising 2011 54

LiveChat

FEBRUARY 19, 2018

Botsify is a simple-to-integrate AI chatbot that lets you forget about programming. It can also integrate with your existing CRM and support tools. Furthermore, the company promises integration with Salesforce, Smooch, Zendesk, and Hubspot soon. You can design customized templates in a few clicks using a drag-and-drop interface.

Customer Service 76

Customer Service Return on Investment Books Hotels 76

BirdEye

NOVEMBER 10, 2023

The integrated Messaging platform merges communications channels into one place to improve efficiency. With the integrated Birdeye Inbox, we can effectively see what clients need help with and ensure efficient outreach in one go rather than multiple times. Birdeye Webchat helps accelerate connections. Now they have 900+ reviews and 4.5-4.9

Communication 58

Communication 2023 Customers Insurance 58

West Monroe

JUNE 16, 2022

Products & platforms: The value of applied technologies Mature data and analytics capabilities are absolutely essential to building integrated, effective products and platforms. An integrated patient portal can track past enrollments, visit summaries, opt-ins, medication adherence, and visit scheduling.

Healthcare 40

Healthcare Call Center Measurement Metrics 40

LiveChat

JUNE 6, 2017

You can integrate LiveChat with CRM and have all the information about customers in one place. There are many businesses that still offer products which include an outside component, integral to its use or making it more user-friendly. And if they don’t, how can they create a bond or even nice experience for them?

Customer Service 52

Customer Service Customer Experience Banking Customers 52

LiveChat

SEPTEMBER 5, 2018

Here’s an example from our customer success team: Time-saving tools for getting demos: Connect with site visitors using LiveChat. Find a good email program that provides metrics and/or integrates with your CRM. The post How to Create Product Demos That Sell Better appeared first on LiveChat.

Demo 48

Demo Sales Connections Advertising 48