Kitewheel

MARCH 4, 2019

There is huge market pressure to make great deals. Personalize Based On Past Behavior to Drive Loyalty. Too often, when interacting with travel brands and hotels, they don’t seem to know who you are unless you’re a member of their rewards program. Travel and hospitality companies have a difficult job.

Travel 40

Travel Hospitality Customer Journey Airlines 40

ReviewTrackers

MAY 8, 2017

CX is also a great competitive differentiator, helping companies respond to and exceed customer expectations, improve satisfaction, drive loyalty, reduce churn, and increase revenue. MarTech is a conference for senior level marketing, IT, and digital executives and experts at the intersection of marketing, technology, and customer experience.

2017 50

2017 Events Customer Experience Customer Journey Mapping 50

Up Your Service

MAY 3, 2017

Read on… Customer loyalty is a powerful marketing force that travel and hospitality businesses are always chasing. Turning loyalty members into evangelists. In its 2017 travel and hospitality outlook, Deloitte predicts that customer experience will make a much bigger impact than loyalty programs on customer retention.

Hospitality 74

Hospitality Travel Brands Airlines 74

SurveySensum

JULY 19, 2023

This statistic emphasizes the critical role that retail customer experience plays in customer loyalty, brand advocacy, and business growth. This experiential approach allows customers to truly understand the Tesla brand and its commitment to sustainable transportation, creating a memorable and influential retail experience.

Retail 40

Retail Customer Experience Social Media Rewards Programs 40

C Space

JULY 21, 2020

In the UK, interest in buying used cars has jumped in recent weeks as people look for alternatives to public transport following government pandemic warnings, according to online marketplaces. What we see across the whole industry is that the used car market is really buoyant.”

2020 52

2020 Brands Transportation 2002 52

InMoment XI

SEPTEMBER 1, 2022

There is something to be said about how vital it is to leverage market research to understand your non-buyers so you can convert them into customers. But with such a crowded market, that is easier said than done. But focusing on how to improve customer retention is just as important, if not more. What Is Customer Retention?

Customer Retention 260

Customer Retention Telecommunications Customer Journey Mapping Retail 260

Currency Alliance

FEBRUARY 26, 2019

In December 2018, we published what we consider will be the Top 10 Trends in loyalty marketing during 2019. Businesses, their markets, and customer behavior have evolved dramatically in the past 10 years, yet most loyalty programs have only made incremental changes (in some cases to the detriment of customers).

Loyalty 45

Loyalty 2019 Loyalty Programs Hotels 45

Currency Alliance

MAY 9, 2019

Consumers thought about cars and mass transit, while manufacturers of transportation assets thought about market share. The evolution of mobility into a homogenized market is fast approaching – at which point, any service that is not comprehensive will get discarded or end up focusing on a niche. Enter: loyalty marketing.

Loyalty 56

Loyalty Loyalty Programs Airlines Travel 56

Currency Alliance

NOVEMBER 17, 2020

2021 will be another year in the long-term journey to become customer-centric, balance the economics of loyalty programs to deliver more value to customers, and ensure the right systems are in place to reduce dependencies on the IT department or vendors. The functionality in loyalty systems is being broken up.

2021 52

2021 Loyalty Loyalty Programs Travel 52

Talkdesk

JULY 31, 2017

Companies are responding to customer service because they want a market share and they want to stay alive. It’s definitely happening in SMB, it’s happening in mid-market, it’s happening all around the world. Customers are switching services and switching brands rapidly. You talked about having customer voice in the C-suite.

Innovation 42

Innovation Average Handle Time Magazine Contact Center 42

Talkdesk

JULY 31, 2017

Companies are responding to customer service because they want a market share and they want to stay alive. It’s definitely happening in SMB, it’s happening in mid-market, it’s happening all around the world. Customers are switching services and switching brands rapidly. You talked about having customer voice in the C-suite.

Innovation 40

Innovation Average Handle Time Magazine Contact Center 40

Currency Alliance

NOVEMBER 14, 2019

The overarching loyalty trend of 2020 will continue to be brands getting to grips with digital transformation. If that sounds like loyalty is late to the party, that’s not necessarily a bad thing. 2020, however, seems likely to be the year in which stars align for a more profitable, productive and open future for loyalty.

Loyalty 40

Loyalty 2020 Hotels Loyalty Programs 40

CSM Magazine

SEPTEMBER 23, 2021

In addition, high competition in the market forces retailers to constantly take care of customer loyalty: improving mobile applications and ensuring flawless site operation, supporting chatbots to collect feedback, creating personalized loyalty programs, and conducting business analytics.

Technology 52

Technology Transportation Healthcare Retail 52

Currency Alliance

SEPTEMBER 5, 2018

A spike in recent news around loyalty coalitions – both good and bad – signals the dawn of a new, vastly more profitable iteration of the coalition model. Even though Plenti failed[i], Amex’s effort showed belief in the coalition model by one of the biggest names in reward programs. In summary: V1.0 In summary: V1.0

Loyalty 36

Loyalty Consumers Brands Airlines 36

Qualtrics

JUNE 26, 2020

Koç Holding is the largest industrial conglomerate of Turkey, including 60 factories along with sales and marketing offices in more than 40 countries. The loyalty program provides functional and emotional benefits partnering with more than 200 leader brands. Now, let us show you the findings and actions of Koç Holding in detail.

Sports 46

Sports Hospitality Loyalty Programs E-support 46

C Space

MAY 20, 2020

Facebook is also working to integrate loyalty programs. Mark Wong, an exec at Small Luxury Hotels of the World , said “road trips – the drive market – will be this summer’s trend. Travelers will be more comfortable hopping into their own cars or rental vehicles than commuting in mass transportation.”

2020 52

2020 Brands E Commerce Airlines 52

SmartKarrot

OCTOBER 15, 2020

Its basic formula is given by: CAC: (Cost of Sales + Cost of Marketing) / New Customers Acquired. First, is the marketing expense or the cost required to generate a lead. Say, you charged $3000 on marketing on a given month, and $4000 on sales. In most of the B2B SaaS companies , the CAC is driven majorly by two elements.

Loyalty Programs 19

Loyalty Programs Metrics Financial Customer Success 19

SmartKarrot

AUGUST 12, 2022

In the US alone, the online takeout and delivery market is predicted to `double in the next five years, growing from ~$25B to ~$48. Top players – Doordash, GrubHub, and UberEats compete with each other for market share. The ChowNow apps and websites provide marketing assistance to restaurants. Like what you are reading?

2013 10

2013 2011 Demo Transportation 10

Thematic

NOVEMBER 13, 2018

According to Gartner, “more than two-thirds of marketers say their companies compete mostly on the basis of CX. In addition, with a well-implemented VOC program, you can better retain your customers – think higher customer loyalty scores, less churn, and a higher customer lifetime value, thanks to repeat purchases.

Voice of Customer 101

Voice of Customer Net Promoter Score ROI NPS 101