meet 
Bill Quiseng
APRIL 1, 2022
QUI QUOTE: Nobody raves about a company that meets customer expectations. You have sold them a product or service that meets their wants or needs. When you are working in customer service, you have been happy that your customers leave satisfied. Or you solved their problem for them.
ShepHyken
JULY 19, 2023
At a recent customer service presentation, the speaker who preceded me said that we must do better than simply meeting our customers’ expectations, and he shared some stories of truly amazing service experiences. So back to the idea of just meeting expectations. Then it was my turn to speak. Some people confuse expectations with hope.
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TechSee
SEPTEMBER 21, 2023
Meet Sophie AI Sophie’s MultiSensory AI fuses data, text (LLMs), audio, speech and visual AI. AI that can interact naturally with users has the potential to augment and automate every service interaction across every channel. This is the vision behind Sophie AI, the world’s first multisensory AI platform for the enterprise.
Eptica
APRIL 11, 2022
Date: Monday, April 11, 2022 Author: Pauline Ashenden - Demand Generation Manager How are banks meeting changing customer service needs? Companies need to meet the requirements of multiple demographics and deliver reassurance across multiple channels. Published on: April 11, 2022. The three areas to focus on to empower your agents.
Advertiser: ZoomInfo
How can sales organizations meet the buyer along the journey at the perfect time? With more access to user reviews, analyst opinion, and industry research, decision-makers are more informed than ever while navigating what is now known as the “buyer’s journey.”. Download this eBook to find out!
The DiJulius Group
SEPTEMBER 10, 2023
Why One-on-one Meetings Can’t Be Optional Typically, when we are consulting with an organization, two things are happening when it comes to private discussions with direct reports, illustrating why employee one-on-one meetings matter: They are not happening at all. Meetings Not Happening at All Organizations need to help their leaders.
SAP Customer Experience
NOVEMBER 2, 2023
This time is a brand new series of four Live Sessions: Meet SAP Customer Experience Solutions. Welcome to another blog post presenting a new learning asset created for the SAP Customer Experience Solutions portfolio. Background Context Beginning with SAP Customer Experience Solutions can be tough if you.
Advertiser: ZoomInfo
More meetings. Longer sales cycles. Increasingly discerning buyers. Intensifying competition. Economic uncertainty. Go-to-market teams of every size, in every industry, are grappling with these challenges firsthand. Thankfully, there’s an answer.
Advertiser: ZoomInfo
Meet your modern sales playbook - See how high-performing sales and marketing teams increase pipeline year-over-year. For the first time, we’re sharing the winning plays that took us from scrappy startup to a publicly traded company. Use our proven data-driven plays to grow your pipeline and crush your revenue targets.
Advertiser: ZoomInfo
In fact, less than 2% of today’s cold calls actually result in meetings, and 63% of sales professionals say it’s what they dislike most about their jobs. In recent years, cold calling has become synonymous with rejection and failure.
Advertiser: Vanilla Forums
Rather than assume that branded communities meet the expectations of the consumer, we wanted to figure out the “want behind the want” by asking if customer expectations around CX align with community offerings. What do consumers expect when it comes to CX?
Speaker: Adrian Speyer, Head of Community and Lead Evangelist for Higher Logic Vanilla
To meet this expectation, a company’s support stack needs to be comprehensive. Customers want to receive support through multiple different mediums. To create a premier offering, companies have turned to support communities. But not everyone gets it right.
Advertiser: ZoomInfo
Leveraging the latest industry research, this eBook highlights the impact of direct dial phone numbers on sales productivity with the goal of empowering reps to have more conversations with prospects, and consequently, schedule more meetings, increase opportunities, and close more business - fast.
Advertiser: Vanilla Forums
This eBook will focus on exploring the process of digital support transformations, including the types of support solutions available that meet customer demands and how to create the best combination for your customer base. But what digital solutions, or combination of solutions, are right for your organization and customer base?
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