ClearAction

OCTOBER 25, 2022

You can fast-track your customer experience (CX) maturity with gigantic financial gains, as I learned when we faced a customer crisis early in my career. Within the first two years, we saved enormous time and money for employees, customers, partners and investors. How can customer experience management achieve this?

Sports 71

Sports 2009 2022 Financial 71

Playvox

APRIL 25, 2023

Experts predict that using remote and hybrid contact center agents will remain a cost-effective, efficient solution for delivering outstanding customer support well into the future. This staying power means that those in charge of delivering customer experience (CX) need to rethink how they deliver remote training.

Contact Center 79

Contact Center Measurement Feedback 2022 79

GetFeedback

DECEMBER 16, 2019

Your customers want more, so you need to meet and exceed their expectations. But you already know what you need to do: collect customer feedback. Waiting until everything falls into place so that you start collecting customer feedback won’t happen. Improve customer experience . Customer preferences differ.

Feedback 195

Feedback Social Media Customers Consumers 195

Customer Bliss

JANUARY 11, 2018

As we start off 2018 with the focus of continuously improving customer experience work, talking about the role of the Chief Customer Officer (CCO) is a great place to start. In order for your customer experience process to be sustainable and drive long-term transformation, it needs to be based on a company-unifying framework.

Chief Customer Officer 168

Chief Customer Officer Customer Experience Leadership 2014 168

ChurnZero

JANUARY 25, 2024

How will customer success jobs, and the skills they require, evolve in 2024? With technology advancing and customer expectations rising, customer success has become an essential force driving business growth and customer loyalty within the SaaS industry.

2024 52

2024 Customer Success 2023 Leadership 52

Customer Bliss

JULY 12, 2016

Welcome to Episode 13 of my podcast. (It’s In this episode, I’m talking with Dave Mingle, the General Director of Global Customer Experience Execution and Planning for General Motors. First, they needed to evaluate and establish the need for embedding customer experience. Embracing A Brand New Role.

Customer Experience 0

Customer Experience Retail Customer Journey Mapping Automotive 0

SurveySensum

APRIL 1, 2024

Research indicates a customer trust directly correlates with brand loyalty. And loyal customers make purchases 90% more often and are inclined to spend more during each transaction, contributing to better cash flow for the brand. Why is Customer Trust Important for Startup Brands? Let’s get started!

Brands 52

Brands Social Media Feedback Loyalty 52

C Space

FEBRUARY 12, 2020

It’s a membership to an experience or service that delivers an outcome that meets a need or fulfills an aspirational desire. Many large, established companies, Tzuo explains, are in the early stages of transitioning to subscription models. The next stage is designing the subscription — and the entire business — around the customer.

Customer Centricity 52

Customer Centricity Net Promoter Score Entertainment Banking 52

BirdEye

MARCH 29, 2024

In a recent survey of our expansive network of over 150,000 customers, it was discovered that 81% of businesses manage their social media strategies at the corporate level. You’ll learn how to craft a real estate social media strategy that’s not just good but great—bringing in new business.

Social Media 57

Social Media Sales Advertising Connections 57

Customer Bliss

MARCH 14, 2017

One of the more interesting aspects of this discussion is about the skill development necessary to grow into a customer-facing role — and how that professional journey can really start from anywhere. Diane has been working since the early 1980s, serving in a number of transformative customer experience roles. About Diane.

Chief Customer Officer 219

Chief Customer Officer Sales Customers Books 219

SurveySensum

FEBRUARY 17, 2021

In the fourth episode of the Experience talk: Voice of Customer and Employee , Tanuj Diwan , Head of Product and Nandkishor Tripathi aka NK, Global Head of Customer Experience and Success at SurveySensum are running a workshop on Customer Journey Mapping. . Run the customer journey mapping exercise in a group.

Customer Journey Mapping 59

Customer Journey Mapping Workshop Customer Journey Touchpoint 59

Customer Bliss

MARCH 21, 2017

Like many of the CCOs I interview on this podcast, Diana took on what was essentially a new role in her organization. Her Path To Customer-Driven Work. That was one of her first “voice at the table” roles, especially around the different channels where a company can speak to customers. Episode Overview.

2012 120

2012 B2C Social Media Consulting 120

Amity

APRIL 25, 2016

Frequently updated and always on point, the A-List is a snapshot of what's happening in the world of Customer Success. Director of Customer Success - Proven. Alex curates the Customer Success Newsletter which is a weekly curated collection of 4 helpful articles from around the Customer Success community. CSM Corner.

Customer Success 96

Customer Success Chief Customer Officer Consulting Blog 96

CSM Practice

FEBRUARY 20, 2020

At early startup stages , customer success teams and other customer-facing teams are usually familiar with their customer base. This relationship-driven engagement model becomes difficult as the customer base becomes larger and more diversified. Why Should Customer Success Be Obsessed with Data?

Customer Success 52

Customer Success Engagement 2014 Customer Centricity 52

Totango

FEBRUARY 23, 2024

On a recent episode of the MarTech Podcast, Karen talked about her first 60 days at Totango and the steps she took to ensure a smooth transition and set herself and her newly united team up for success. The elusive C-suite is a powerful and exciting place to be. years on average. It’s so easy for us leaders to focus on our team.

Leadership 98

Leadership Marketing Customer Success Brands 98

West Monroe

JANUARY 16, 2023

Apple Podcasts. Google Podcasts. In today’s rapidly changing environment, it’s critical for organizations to be adaptable–identifying the best place of opportunity, making incremental changes, testing, and prioritizing the customer’s needs above all. The whole experience showed me what it’s like to start and run a company.

2022 52

2022 2023 Innovation Technology 52

CSM Practice

DECEMBER 29, 2020

Irit Eizips, CSM Practice Chief Customer Officer and CEO was featured by Business Therapy, an engaging series where a number of professional challenges and problems are discussed in depth. 06:10 – Christine asks Irit about her experiences as a CEO during the pandemic. The Interview. The Interview. The Interview.

2020 98

2020 Customers Communication Customer Success 98

Russel Lolacher

MAY 1, 2022

Or, listen on: Apple Podcasts. Google Podcasts. She’s author of 1-2-3-4 books, one of which effective communication at work, speaking and writing well in the modern workplace is actually a big focus of what we’re going to talk about today. Check out all the episodes of Relationships at Work. Facebook Business Page.

Culture 52

Culture Books Communication Leadership 52

Russel Lolacher

MAY 30, 2022

A few reasons he is awesome – he’s a leadership, employee engagement and customer experience expert and keynote speaker through his consultancy Brand at Work. Or, listen on: Apple Podcasts. Google Podcasts. So thank you so much for being on the podcast, Gregg. PLAY AND SUBSCRIBE. KEY TAKEAWAYS.

Leadership 52

Leadership Culture Books Airlines 52

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. They have not only brought new perspectives on the table but have redefined the customer experience exceptionally!

2020 132

2020 Customer Experience Magazine Consulting 132

Integrity Solutions

MAY 23, 2023

Simply learning how to find, approach and engage new customers is at the heart of being able to meet and exceed your sales goals. In addition to making the sales environment more challenging, these variables have made the competition to win new customers that much fiercer. What is Sales Prospecting?

Sales 92

Sales Connections Social Media Communication 92

Kustomer

JULY 22, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe and Vikas are joined by CMO of Unbabel, Sophie Vu. Sophie has years of experience in the CX realm and shares her secrets to keeping up with the modern customer by moving beyond language barriers.

Customer Satisfaction 98

Customer Satisfaction Customers E Commerce Brands 98

BirdEye

AUGUST 28, 2023

These include blogs, news sites, forums, podcasts, and videos. It tells you how broad your customer base is and the effectiveness of your social media marketing strategy. Since reach measures unique views on your posts, you get an accurate picture of the potential customers you’ve reached. Watch the Free Demo Now.

Social Media 98

Social Media Metrics Measurement Multi-Channel 98

ChurnZero

NOVEMBER 22, 2021

Customer Success Capacity Planning and Budget Guide. As a Customer Success leader, do you get anxious at the thought of asking your CFO or CEO for additional headcount? Even though it’s evident that your understaffing is causing the customer experience to suffer. Your team is stressed and ready to walk away.

Customer Success 98

Customer Success Touchpoint Customers Article 98

BirdEye

MARCH 17, 2023

Small business owners must navigate complex challenges ranging from customer acquisition to human resource management and financial oversight, leaving them with an overwhelming amount of responsibilities to manage alone. Conduct customer and market research to evaluate the feasibility of a new product or service.

Consulting 98

Consulting Social Media Financial Sales 98

CSM Practice

MARCH 13, 2020

They can also align and educate relevant teams and top executives with the benefits of your solution, ensuring customer success as they do. In these situations, there are proven approaches that can cushion the impact of an executive sponsor’s departure. This approach can also mitigate downsells and create opportunities for expansion.

Multi-Channel 82

Multi-Channel 2014 Customer Success Customers 82

Retently

NOVEMBER 21, 2018

Do you know how many customers talk about your brand to others in a positive light? Do you capitalize on that information to drive more sales, brand engagement, and to attract new clients? Simply put, advocacy marketing is getting existing customers to share their positive experience with your company to other people.

Marketing 120

Marketing Social Media Events Net Promoter Score 120

Lumoa

AUGUST 25, 2020

You can’t grow your business without expanding your customer base. However, should your marketing budget be more focused on customer acquisition or retention is a tough question and one that will eventually define your growth. Yet, we brought you some stats to reiterate the importance of cultivating a tribe of happy, loyal customers.

Customer Retention 83

Customer Retention Loyalty Programs Social Media Loyalty 83

ThriveableBiz

DECEMBER 11, 2022

The good news is that you can learn from my journey over the years. If you can have a conversation with a friend or customer on your pet topic, (now I am assuming they didn’t back out the door making an excuse to leave), you have engaged them. Create winning videos for your marketing. But are asking - “now what, how do I get started?”

Marketing 52

Marketing Presentation Reference Engagement 52

ThriveableBiz

DECEMBER 11, 2022

The good news is that you can learn from my journey over the years. If you can have a conversation with a friend or customer on your pet topic, (now I am assuming they didn’t back out the door making an excuse to leave), you have engaged them. 3 Practice, Practice, Practice Many of us have listened to Steve Jobs presenting.

Marketing 52

Marketing Presentation Reference Entertainment 52

Amity

OCTOBER 31, 2016

Uberflip helps over 1,400 marketers to create, manage, and optimize content experiences every day. Uberflip's intuitive and powerful platform helps marketers tailor and leverage content to engage with their audience at every stage of the buyer journey. I’m the VP, Customer Success here at Uberflip.

Customer Success 0

Customer Success Customers Definition Metrics 0

Education Services Group

APRIL 13, 2021

Whether we’re talking about attracting new customers or strengthening the bonds with your current customers, this (surprisingly common) misconception has got to go – especially when it comes to Customer Success. ESG CEO Michael Harnum dove into this concept on this episode of the CELab podcast. Could I manage 150?

Customer Success 52

Customer Success Customers Definition Feedback 52

Customer Bliss

FEBRUARY 2, 2017

It’s from PR Newswire and the title is “How Many Customer Experience Professionals Will Survive 2017?” If anything, most companies (enterprise, mid-size, and SMB) are hiring more customer experience professionals. 2, only 3 in 10 are losing their jobs. I almost see the inverse, in reality.

Customer Experience Professionals 162

Customer Experience Professionals NPS 2016 Leadership 162

ProProfs Chat

AUGUST 8, 2019

Do you know that 52% of consumers make an additional purchase from a company after a positive customer service experience? Trust me, they all come looking for a good customer service experience, which at times, many brands fail to offer. But you need to know that good customer service stories aren’t made in a day or two.

Customer Service 51

Customer Service Airlines E-support Brands 51

Customer Bliss

FEBRUARY 2, 2017

It’s from PR Newswire and the title is “How Many Customer Experience Professionals Will Survive 2017?” If anything, most companies (enterprise, mid-size, and SMB) are hiring more customer experience professionals. 2, only 3 in 10 are losing their jobs. I almost see the inverse, in reality.

Customer Experience Professionals 111

Customer Experience Professionals NPS 2016 2017 111

Pointillist

AUGUST 18, 2021

I recently sat down with three luminaries in the field of customer experience to discuss the highlights of Pointillist’s third annual report on the State of Customer Journey Management and CX Measurement. podcast and the Experience Maker Show. Top Performers Succeed with Journey-based Approaches. ??

Customer Journey 40

Customer Journey Omnichannel Measurement Social Media 40

SurveySparrow

AUGUST 1, 2021

That happened because the prospect liked your brand enough to listen to the demo but didn’t trust enough to sign up as a paying customer. That happened because the prospect liked your brand enough to listen to the demo but didn’t trust enough to sign up as a paying customer. Zig Ziglar. Well, that’s what lead generation is about.

B2B 52

B2B 2021 Social Media Advertising 52