ShepHyken

MARCH 31, 2024

I have added my comments about each article and would like to hear what you think too. Put Yourself 2nd to Place 1st in the Experience Economy by Barry Fiske (Fast Company) Customers can sense when a company’s products and experiences aren’t loyal to their needs, so why should they be loyal to that business? Of course, there’s more!

Article 80

Article 2024 Customer Service Government 80

ShepHyken

APRIL 1, 2024

I have added my comments about each article and would like to hear what you think too. Put Yourself 2nd to Place 1st in the Experience Economy by Barry Fiske (Fast Company) Customers can sense when a company’s products and experiences aren’t loyal to their needs, so why should they be loyal to that business? Of course, there’s more!

Article 76

Article 2024 Customer Service Government 76

BirdEye

MAY 3, 2023

The right marketing channel: Allows you to reach diverse audiences Is ideal for promoting specific products and services Increases brand visibility Boosts audience engagement Builds online communities with loyal patrons for your brand Every marketing channel has its core demographics; businesses may need more than one to reach their target audience.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

BirdEye

NOVEMBER 21, 2023

Jewelry store marketing refers to jewelry retailers’ strategies and tactics to promote their business and products, attract customers, and drive sales. It is the digital storefront for your business, and it should act as a visual representation of your brand. The same should be true for your website.

Marketing 111

Marketing Social Media Advertising Events 111

BirdEye

APRIL 18, 2023

These ad campaigns are necessary to build brand awareness, generate leads, drive traffic to your physical location, and increase sales. The goal is to create anticipation and excitement about your product or service within the local community. Here are some local ad strategies that can work for your business.

Advertising 98

Advertising Social Media Events Magazine 98

BirdEye

APRIL 13, 2023

In this blog post, we will explore social media advertising and the different types of ads and discuss best practices for creating effective social media ad campaigns that drive results. It usually involves formats like sponsored posts, display ads, and video ads to reach a targeted audience on social media.

Social Media 98

Social Media Advertising E Commerce Fashion 98

BirdEye

JANUARY 31, 2023

When signing up for the app, users provide their physical home address and join a digital neighborhood to directly communicate and share information with their neighbors. Get recognized in your neighborhood Nextdoor is hyper-local and was built to serve people within a specific digital neighborhood.

Social Media 98

Social Media Multi-Channel Advertising Management 98

ShepHyken

JANUARY 4, 2024

Promise and deliver on the benefit If you promise your customers a specific benefit for using your product or service, and later that benefit is realized, they’ll equate their success to your business and become loyal customers. Meeting customer expectations breeds brand affinity. The result?

Loyalty 63

Loyalty Customer Retention Social Media 2024 63

Gainsight

SEPTEMBER 5, 2022

Customer success (CS) didn’t start out digital but, rather, as a collection of practices to maintain customer relationships after a sale. The process required a lot of hands-on attention, with new departments and customer success agents being added to meet evolving needs. The answer lies in digital customer success (DCS).

Customer Journey 98

Customer Journey E-support Touchpoint Webinar 98

BirdEye

FEBRUARY 27, 2024

Popular dealership advertising strategies include social media advertising, pay-per-click advertising, video ads, audio streaming, etc. Pro Tip: Using first-party data in addition to market knowledge helps drive better car dealership ad campaigns with accurate targeting and increases conversion rates.

Advertising 64

Advertising 2024 Automotive Social Media 64

BirdEye

APRIL 20, 2023

For the bakery to reach these target customers, it must implement digital strategies such as paid search ads and social media campaigns. Plus, it’s possible to do all this inexpensively compared to traditional marketing methods like print and television ads. You can also target a specific audience you want to see your ads.

Social Media 98

Social Media Multi-Channel Metrics Advertising 98

ReviewTrackers

MAY 11, 2023

For a small business to survive and thrive, it is essential to get the basics right and find creative ways to create buzz about their offering, without sacrificing their hard-earned resources to unrealistic marketing strategies best suited for those with six-digit marketing budgets. This scenario is quite unlikely for small businesses.

Management 123

Management Multi-Channel Advertising Fashion 123

Optimove

AUGUST 15, 2023

They drive engagement: By scanning a QR code, and using deferred deep links , you can lead your audience wherever you want them to go – special offers, competition entries, product information, videos … and just about any other type of campaign content you can think of. Pretty smart!

Brands 52

Brands Marketing 2025 Events 52

BirdEye

OCTOBER 19, 2023

Google ads are a top lead generation channel for local businesses. Implementing Google Seller Ratings (GSR) is a simple yet highly effective way to increase ad relevance and clickthrough rates. This blog details the panel discussion, “Reviews to Revenue: How to Boost Google Ad Performance by 17%” from Birdeye View 2023.

2019 111

2019 ROI Multi-Channel Definition 111

ShepHyken

DECEMBER 9, 2022

And in today’s digital age, customer service is now more important than ever before. Some examples of brand expectations include providing excellent customer service, having a well-designed website, and offering high-quality products or services. The ad highlights how easy it is to open a checking account with your institution. .

Customer Journey 122

Customer Journey Brands Contact Center Sales 122

COPC

APRIL 1, 2024

This pursuit includes engaging employees, reducing operational costs, and boosting product and service performance. This phase is about embracing new technologies and utilizing them as substantive, value-adding instruments. Personalized Agent Training The adoption of digital gamification is a major component of this change.

Customer Experience 89

Customer Experience Contact Center Technology Banking 89

2020 Research

DECEMBER 8, 2022

Digital qualitative research tools have exploded on the market over the last five years, and they are quickly becoming a must-have in your insights toolkit. Find out in the below list of five ways to use digital qual. Improve Products or Services . Digital qual helps you get the critical feedback you need on tight timelines.

Customer Centricity 52

Customer Centricity Insights Books Consulting 52

Gainsight

APRIL 12, 2024

Customer Success is paramount in driving product adoption. From a report, Gainsight found that 67% of respondents are using Digital Customer Success to effectively onboard and grow customer advocacy for their products. Training is just part of their day-to-day.

Customer Success 52

Customer Success Management Customers 2015 52

BirdEye

AUGUST 25, 2023

Social media is an amazing platform for customers to discover brands, local businesses, and products for their needs. Integrating products and services with popular social media platforms can significantly enhance customer experience in the purchase stage. And that is what social shopping is. This process varies for each platform.

Social Media 98

Social Media E Commerce Advertising 2025 98

Oracle

JULY 24, 2020

Virtual gaming has created an entirely new digital marketing frontier for advertisers to engage with customers. Online communities provide new opportunities for improving the digital marketing customer experience in new and novel ways. Let’s look at 3 ways your company can effectively connect in a virtual space.

Marketing 106

Marketing Sports Advertising 2019 106

BirdEye

NOVEMBER 29, 2023

The digital era has revolutionized how customers discover and purchase furniture. Furniture store marketing is promoting furniture stores and their products to attract customers and increase sales. Showcase products and communicate essential business details. Your tip: Offer a seamless and trustworthy experience for customers.

Marketing 59

Marketing 2024 Advertising Social Media 59

CSM Magazine

DECEMBER 22, 2023

Companies have traditionally relied on a mix of print and digital advertising, but now there’s a new approach that’s capturing consumers’ attention more effectively: out-of-home (OOH) advertising. Examples of interactive ads that use OOH solutions include augmented reality ads, gamification, and experiential marketing.

Connections 52

Connections Marketing Advertising Transportation 52

Retently

APRIL 5, 2024

Today’s consumers might browse products online before purchasing in-store or use their smartphones to compare prices while shopping at a physical location. It includes every touchpoint a customer has with the retailer, whether it’s walking into a store, speaking to customer representative or unwrapping the product at home.

Retail 78

Retail Engagement Customer Experience Loyalty Programs 78

Inbenta

DECEMBER 21, 2023

The addition of interactive product demos will provide Inbenta’s customers with a more holistic set of customer experience-enhancing features, which currently include chatbot, search, messenger and knowledge management services. To learn more about Inbenta’s new product demo capabilities, click here.

Interaction 52

Interaction 2023 2011 Demo 52

CSM Magazine

APRIL 5, 2024

In today’s dynamic digital environment where both quality and agility are critical, it is crucial to strike a balance between the two. Delivering high-quality products and services has become paramount for businesses to stay competitive.

Customer Satisfaction 52

Customer Satisfaction User Experience Innovation Marketing 52

Totango

OCTOBER 25, 2023

Our mission to unify the customer journey started with a focus on our recurring digital services. Then, we extended that charter globally and eventually incorporated our non-digital recurring services. In 2018, when we began this journey, customer success focused on the company’s fastest-growing segment: digital services.

Customer Experience 106

Customer Experience Customer Journey Customer Success Connections 106

Joe Rawlinson

AUGUST 12, 2022

We’ll cover these four lead generation techniques to optimize your social media marketing efforts, including your overall digital marketing strategies. You can leverage social media contests to: Spread the word about your giveaway, product, and brand. Implement social media lead ads. YouTube TrueView (for Action ads).

Social Media 78

Social Media Marketing Fashion Books 78

Gainsight

JANUARY 25, 2024

The result: low product adoption, less satisfaction, and, in some cases, churn. All of this changes customer expectations on how they expect you to educate them on your product or service. Traditional Training vs. Digital Training: What’s the Difference? What’s the solution? Slash your reliance on these tactics. What Changed?

Entertainment 52

Entertainment 2021 Customers Webinar 52

Retently

APRIL 18, 2024

Discover the effectiveness of in-app NPS surveys in capturing customer sentiment and learn best practices for embedding them into your digital platform for more meaningful insights that drive growth. Ready to learn how a simple question can lead to big changes? Let’s get started. What’s NPS All About? Monitoring NPS scores is key.

NPS 78

NPS Net Promoter Score Feedback User Experience 78

Strativity

MAY 10, 2023

In September 2022, Material acquired Srijan , a renowned global digital engineering firm, gaining Srijan’s long-standing relationship with Acquia as a preferred partner since 2019. About Acquia Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter.

Technology 52

Technology Marketing 2022 2023 52

Optimove

NOVEMBER 24, 2022

According to Shai Frank, VP of Product at Optimove, “Data shows the average time spent on social media worldwide is two hours and 27 minutes a day in 2022, with TikTok being the preferred destination for Gen-Z audiences.” Use Optimove’s smart orchestration to ensure your audiences are optimized for these ads.

Social Media 52

Social Media Advertising 2023 2022 52

BirdEye

NOVEMBER 29, 2022

With over 875 million members across the world, LinkedIn marketing can be an invaluable addition to your digital marketing strategy. LinkedIn allows you to target your paid ads by location, job title, company size, and other factors, so you can be sure that your ads are reaching the right people.

Marketing 98

Marketing Social Media Connections Events 98

ChurnZero

DECEMBER 7, 2023

Each winning team has achieved remarkable results in one of five categories—onboarding, adoption, renewals and expansion, advocacy, and innovation—using smart, digital-first strategies powered by their ChurnZero customer success software. Onboarding Hero: Smokeball Guiding customers to success at scale with smart, digital playbooks.

2023 52

2023 Customer Success NPS 2022 52

CSM Magazine

SEPTEMBER 22, 2022

One way to do that is through posting informative videos on your website and producing video ads. Video ads can help you improve your customer service by leaps and bounds (in comparison to traditional means.). This article discusses the top 10 reasons why you should use video ads to 10x your customer service: 1.

Customer Service 52

Customer Service Entertainment Advertising Retail 52

Totango

NOVEMBER 16, 2023

Every customer interaction matters in today’s digital age. When a meeting is added to a user’s calendar, the appropriate account and contact records automatically sync as tasks in Totango, providing visibility into customer interactions for the rest of the customer success team without the need for manual input.

Customer Success 107

Customer Success Touchpoint Document Interaction 107

BirdEye

DECEMBER 28, 2023

Smartphone users who enter these invisible boundaries receive personalized stories (or ads) relevant to their location. This digital marketing method ensures that the right message reaches the right person at just the right spot. This technology allows businesses to send relevant ads to nearby potential customers.

Marketing 59

Marketing Advertising Social Media Events 59

delighted

APRIL 19, 2023

You’ve probably seen them before – they’re the black and white square barcode commonly found on receipts, product packaging, or printed ads. Not only are they easy to create, but they can be placed anywhere – physically and digitally – for customers to answer the survey anonymously. Why create a QR code survey?

Feedback 90

Feedback Net Promoter Score Presentation Download 90