Thematic

MARCH 29, 2020

How insights and analytics professionals can turn overwhelming volumes of customer feedback into a continuous product feedback loop. Whether your product is a vacuum cleaner, a mobile app, or a SaaS solution, product feedback should drive decision-making. Product feedback can be solicited or unsolicited.

Feedback 111

Feedback E-support Metrics Insights 111

Playvox

AUGUST 4, 2022

To understand underlying themes around customer needs and wants, it’s time to start categorizing this vital data with the right tags and analyzing it. What Is Tagging In Customer Service? What Is Tagging In Customer Service? When you tag your interactions, you can group and analyze them to look for trends.

Feedback 52

Feedback Social Media Customers Insights 52

BirdEye

JULY 24, 2023

Customer feedback analysis refers to the process of examining and interpreting the feedback provided by customers about a company’s products, services, or overall experience. With this insight, businesses get a clearer understanding of how customers perceive their brand, products, and services.

2023 98

2023 Feedback Social Media Net Promoter Score 98

Thematic

JUNE 27, 2023

Atlassian is a leading software company creating tools that enhance collaboration, productivity, and ultimately customer experience. We have over 250,000 customers who use our products. This could be recurring surveys you send, in-product feedback or support channels. And the amount of feedback we get is phenomenal.

Feedback 62

Feedback Customers Insights User Experience 62

BirdEye

AUGUST 23, 2023

Instagram offers businesses opportunities to enhance engagement rates, amplify brand recognition, expand their follower count , and increase product sales. With a user base of two billion active monthly users, if your business is not using Instagram for marketing , you are missing out. Let’s get started. Watch the Free Demo Now. Tap Continue.

Social Media 98

Social Media Multi-Channel Demo Engagement 98

BirdEye

AUGUST 25, 2023

Social media is an amazing platform for customers to discover brands, local businesses, and products for their needs. Integrating products and services with popular social media platforms can significantly enhance customer experience in the purchase stage. And that is what social shopping is. Watch the Free Demo Now.

Social Media 98

Social Media E Commerce Advertising 2025 98

Retently

SEPTEMBER 12, 2018

Our product team makes use of all possible means to get hold of actionable insights for roadmap improvements. But, how can the voices of customers be leveraged to drive the expected product changes? There is nothing more powerful than getting to see your product through the eyes of your customers. What is NPS?

Feedback 124

Feedback NPS Roadmap Insights 124

Thematic

JULY 13, 2022

We agree that applying a standard theme template to your data will miss necessary nuance. With Thematic, the theme taxonomy is tailored to each of your datasets. Your feedback data is tagged with themes that are specific to your products and services, rather than industry-wide. We understand!

Feedback 71

Feedback Multi-Channel Insights Social Media 71

CloudCherry

SEPTEMBER 6, 2018

Imagine sourcing for headcount, and moving forward with product improvements knowing exactly what was going to happen when you did? Every company wishes that they could predict the future—it would make business plans so much easier and more straight-forward. Having more information can make decisions much easier. No more crystal balls.

Definition 221

Definition 2019 NPS Financial 221

Thematic

SEPTEMBER 12, 2021

Feedback analytics helps you transform all this text into meaningful themes and analyze the impact of these themes on your CX metrics. Through comments in customer feedback surveys, social media conversations, call center dialogue, etc., In this article, we’ll dive into how companies leverage customer feedback analytics.

Metrics 117

Metrics Feedback NPS Loyalty 117

Thematic

DECEMBER 10, 2023

We’ll also have a look at what QDA means in the business context and how to turn it into a high-powered tool for CX and product teams. It involves dissecting text, images, videos, and other forms of qualitative data to identify patterns, themes, and relationships.

Social Media 62

Social Media Feedback Insights Culture 62

Thematic

SEPTEMBER 13, 2022

A common example is analyzing text-based customer feedback, with the focus on finding common themes and trends. These themes and trends inform strategic action within a company, to improve their products and services. You can tailor themes to add business nuance: it’s low effort and low maintenance.

2022 71

2022 Document Social Media Feedback 71

Thematic

DECEMBER 12, 2023

When customers share their thoughts and comments, the product team uses this information to make enhancements. So, the product team can make improvements and meet customer expectations more effectively. Qualitative feedback refers to insights gathered through open-ended responses, comments and opinions.

Feedback 62

Feedback Social Media Banking Insights 62

SurveySparrow

OCTOBER 31, 2022

You can add photos of the products here. Choose the ‘Create New Theme’ tile. Click ‘Update theme’ when you’re done. How to create your own themes with custom CSS. You can create a tag with our Custom Variable feature, then add that tag to the survey URL with its “key” or value.

Social Media 52

Social Media Customer Satisfaction Brands Communication 52

Thematic

SEPTEMBER 22, 2021

Qualitative data is typically generated through: Interview transcripts Surveys with open-ended questions Contact center transcripts Texts and documents Audio and video recordings Observational notes Compared to quantitative data, which captures structured information, qualitative data is unstructured and has more depth.

Feedback 111

Feedback NPS Social Media Insights 111

Thematic

OCTOBER 3, 2021

It’s been a couple of months since our last product announcement. We are itching to share a big new release, and share with you some of the other cool product updates that are now live. Uncover, track and act on themes and sentiment across all product and customer experiences. Why Chat Analytics?

Roadmap 62

Roadmap Social Media Feedback Demo 62

Zonka Feedback

DECEMBER 26, 2023

You can sign up for a free 7-day trial or schedule a demo of the product to know more about it. Forget clunky forms and generic questions. The future of surveys is here, powered by AI! In the ever-evolving landscape of data collection and analysis, Artificial Intelligence (AI) has emerged as a game-changer for survey tools. Go beyond words.

Feedback 52

Feedback Insights Demo Innovation 52

Wootric

JANUARY 3, 2021

Humans need to put in the time upfront to teach the machine, by providing an accurately tagged set of feedback for AI to work from. We’ll dig into the basics of text analytics, the inconsistencies of manual tagging, and how to create good training data and models. Assign sentiment to the tags and the comment overall .

Feedback 81

Feedback Definition Customers NPS 81

Thematic

NOVEMBER 22, 2021

Product reviews are one of the most comprehensive and useful sources of insider info available, anywhere. These often have gold nuggets that can guide development, troubleshoot new initiatives, and improve customer experience. Think free customer research, there before you’ve even thought to ask. Why is review analysis important?

Travel 71

Travel Feedback Roadmap Customers 71

Magellan Solutions

AUGUST 17, 2023

Artificial intelligence (AI) has emerged as a revolutionary technology in video production, where videos are essential to communication. Professional video production and editing abilities are necessary across various sectors. Automated methods like scene identification, video tagging, and transcription require less manual effort.

Social Media 98

Social Media E-support Entertainment Call Center 98

Thematic

JANUARY 21, 2020

At Thematic, we’ve spent years researching, designing and developing our customer feedback analysis platform. . While I’d love for everyone to be using ours, I understand that you might have the resources, time and the data required to build one in-house. . There are benefits to building vs. buying. You can customize it to your needs.

Feedback 105

Feedback Roadmap Metrics Customer Service Representative 105

Thematic

JANUARY 8, 2024

The value in Net Promoter Score surveys Let’s take for example Net Promoter Score ( NPS) surveys. ‘Coding’ or ‘tagging’ each response with one or more codes helps capture what the response is about, and in turn, summarise the results of the entire survey effectively.  Start here.

Net Promoter Score 62

Net Promoter Score Reference Insights Measurement 62

Thematic

JANUARY 27, 2019

Continuous improvements to products and processes. As businesses work on their products and processes, deep understanding of what works and what doesn’t can only come through monitoring the specific types of inquiries and how customer feedback changes over time. As a result, strategic decisions are based on assumptions instead of data.

Customer Service 59

Customer Service Contact Center NPS Financial 59

Thematic

JULY 19, 2022

One app we designed automatically linked a wine label to a specific product. One app we designed automatically linked a wine label to a specific product. You might be thinking of a human-like 'general AI', able to converse on any topic. Let’s say it learns over time and becomes smarter. Or do you need control?

Feedback 71

Feedback Presentation Books Consulting 71

Thematic

SEPTEMBER 16, 2019

How do you identify common themes in customer responses — and turn that into actionable business insights? You could spend long hours sorting through walls of text, creating spreadsheets of themes and sentiments , and manually coding each open-ended question. You know you need to collect customer feedback. What is thematic analysis?

NPS 84

NPS Feedback Measurement Airlines 84

SurveySensum

MARCH 3, 2022

There is explicit comparison to the quality of services, availability and usability of products, and pricing. . Customer data is very critical to learn how your customers value your products and services and what they think of your brand in general. . So how can they improve? . The answer is simple! By listening to the CUSTOMER.

Multi-Channel 52

Multi-Channel Feedback Touchpoint Customers 52

Thematic

MAY 16, 2022

It’s time to refine your product roadmap for the coming year. Beyond that, you want to provide a personalized product experience, so your customers feel your product is made just for them. Beyond that, you want to provide a personalized product experience, so your customers feel your product is made just for them.

Social Media 71

Social Media Roadmap Feedback Insights 71

Wootric

SEPTEMBER 13, 2018

Text analysis takes qualitative customer comments and determines relevant themes. Software companies might see themes such as ‘feature request’, ‘bug’, or ‘pricing’. Software companies might see themes such as ‘feature request’, ‘bug’, or ‘pricing’. But AI-powered text and sentiment analysis may not be worth it for everyone.

ROI 81

ROI NPS Feedback Insights 81

Wootric

OCTOBER 21, 2020

Maybe it’s due to collective denial of the fact that some users will struggle with a product no matter how amazing it is? Whatever the case, Customer Support interactions are inevitable, and Product teams can learn a great deal from Support departments when it comes to driving product-led growth. . They hear everything !

Metrics 52

Metrics Document Customer Journey Touchpoint 52

SurveySensum

NOVEMBER 6, 2023

It is based on a single question that asks customers to rate their likelihood of recommending a company’s product or service to others. The core NPS question is: → ‘On a scale of 0 to 10, how likely are you to recommend our product/service to a friend or colleague?’ Bakery A and Bakery B competed to improve customer satisfaction.

NPS 52

NPS Feedback Loyalty Customer Satisfaction 52

SurveySensum

JUNE 13, 2021

It gives a window into the unfiltered view that customers have about your brand, its products, and customer service. . Give customers a positive customer experience and they will buy more. They will remain loyal. Your revenues will skyrocket. You must have heard this countless times. Provide real-time customer support. Leverage Automation.

Marketing 111

Marketing Social Media Travel Touchpoint 111

Thematic

JUNE 3, 2021

There's no shortage of survey solutions and customer feedback management platforms. If anything, there are too many options to choose from. This can become overwhelming. How can you make sure you are making the right choice given your needs? In this article we'll cover: Key factors to consider before choosing a survey tool. Three use cases.

Measurement 62

Measurement Customer Experience User Experience Feedback 62

InteractionMetrics

JULY 10, 2023

There’s also no question that “AI” is often slapped onto products and software without most people knowing what it means or what value it adds. The first step in analyzing any large unstructured dataset is called “tagging.” Tagging is tagging. Does every comment need to be tagged?

B2B 40

B2B Customer Experience Customers Insights 40

Alida

NOVEMBER 1, 2018

Customers are a great source of ideas about what product or experience enhancement to pursue. Giving them the opportunity to contribute further deepens the relationship on its own but it also offers a competitive advantage – bringing ideas to improve or introduce products and services to the product teams.

Feedback 147

Feedback Advertising Competitive Advantage Customer Centricity 147

SurveySparrow

JULY 19, 2022

To run a video contest, you can ask your followers to submit short video clippings related to a particular theme or idea. To do this, you can ask your audience to submit a photo of themselves using your product or send in one where they engage in a fun activity related to your campaign. Social Media Contest Idea #5: Tag-a-friend.

Social Media 52

Social Media Brands Fashion Engagement 52

SurveySparrow

FEBRUARY 24, 2024

Customer sentiment, or user sentiment, by definition, is the feelings, emotions, and preferences expressed by a customer about a brand, product, or service. It is important because it focuses on transforming text data into insights about how customers view your brand, product, or service. That’s not it.

Definition 52

Definition Social Media Feedback Customers 52

SurveySparrow

JANUARY 18, 2024

Whatever the case is, the research is already done for you! In this blog, we will look at ten alternatives to Zoho Forms, their features, pricing, and everything you need to know to make your decision! Quick and simple! (If If you’re in a hurry, I have added a table at the end. Imagine being able to converse with them through your forms!

Healthcare 52

Healthcare Document Events Hospitality 52