One Millimeter Mindset

SEPTEMBER 14, 2022

A speaker and consultant, Babette leverages her own professional, cross-functional experience in new product development and market research to become your concierge mentor. Babette walks her talk so you can walk yours.

Innovation 84

Innovation Social Media Consulting Travel 84

Kustomer

APRIL 14, 2023

Each billboard highlighted our new “More vs. Less” campaign that highlights the challenges businesses now face – needing to be more productive with less resources to drive efficiency at scale. In addition, attendees received a coupon from one of our featured customers, offering a discount to their product or services. Checking In?

2023 52

2023 Retail Hotels Events 52

SurveySensum

JULY 19, 2023

This level of personalization allows customers to create personalized products that reflect their individual styles, resulting in a truly unique and memorable experience. Their “ Today at Apple ” sessions provide hands-on workshops and tutorials on topics like photography, coding, music production, and more.

Retail 40

Retail Customer Experience Social Media Rewards Programs 40

Oracle

DECEMBER 19, 2018

One asks targeted questions in order to help consumers find perfect-for-them products. She continues, “VNTANA built software which allows companies to easily bring their chatbots to life so consumers can have their own personal hologram concierge, whether it’s helping them shop or checking them into a hotel.”

Retail 81

Retail 2018 Hotels Social Media 81

One Millimeter Mindset

OCTOBER 26, 2022

A speaker and consultant, Babette leverages her own professional, cross-functional experience in new product development and market research to become your concierge mentor. Babette walks her talk so you can walk yours.

Consulting 85

Consulting Innovation 2022 Travel 85

Up Your Service

MAY 3, 2017

Companies ahead of the curve recognize the critical role that customer service plays in winning people over, and the best travel and hospitality brands are stepping up their game with white-glove service and concierge contact centers to transform travelers from simply being loyal, to being proactive brand advocates.

Hospitality 74

Hospitality Travel Brands Airlines 74

One Millimeter Mindset

OCTOBER 12, 2022

A speaker and consultant, Babette leverages her own professional, cross-functional experience in new product development and market research to become your concierge mentor. Babette walks her talk so you can walk yours.

Consulting 102

Consulting Innovation Presentation Leadership 102

GetFeedback

SEPTEMBER 27, 2018

It’s not enough to sell products; retailers must sell experiences too. It’s not enough to sell people products anymore; you must sell them an experience using a series of integrated digital and physical touchpoints. Answer their questions, send them product updates, and keep them informed. So what’s the difference?

Retail 170

Retail E Commerce Customer Experience Touchpoint 170

John Paul

JULY 25, 2018

Brand hospitality implies an entirely client-centric focus where the product is simply the point of departure towards a much wider and enriched brand experience. Watch the video to understand how we can tailor our Digital Concierge app to YOUR brand’s colors and look & feel. This results in long-term brand equity.

Hospitality 40

Hospitality Brands Touchpoint Consulting 40

delighted

AUGUST 4, 2023

Product leader Jessica Fain speaks of her time on the Core Product team at Slack and the importance of coming together as a team with a common mission. Jessica Fain, Product Leader By focusing on the empowered position to make changes for their users, the Core Product team could take these comments in stride.

Feedback 78

Feedback Management NPS Customer Experience Professionals 78

Kustomer

DECEMBER 2, 2021

of companies with chat enabled did not offer chat on their actual product pages. Product pages are prime real estate for pre-sale conversations and conversions. And the easier brands can make it for customers to find the right products, get answers to questions, and make purchases, the better the results for the business.

E Commerce 98

E Commerce E-support 2022 Effort Score 98

SmartKarrot

APRIL 26, 2023

Issues should be triaged and prioritised based on their seriousness and reported to the product/QA team. Inform the management team of your concerns so that the product can be improved. Conduct customer check-ins with a focus on conversion efficiency, feature uptake, and general product engagement.

Customer Success 19

Customer Success Customers Document Communication 19

Oracle

DECEMBER 10, 2018

In return, they get credits that can be used on future products or immediate discounts on the order being processed. Today, brands such as Walmart offer same-day in-store pickup for products offered online, and other same-day delivery solutions are on the horizon for businesses to experiment with. Faster shipping than ever before.

Retail 87

Retail 2018 2019 Innovation 87

Retently

APRIL 5, 2024

Today’s consumers might browse products online before purchasing in-store or use their smartphones to compare prices while shopping at a physical location. It includes every touchpoint a customer has with the retailer, whether it’s walking into a store, speaking to customer representative or unwrapping the product at home.

Retail 78

Retail Engagement Customer Experience Loyalty Programs 78

Optimove

JULY 19, 2022

From mobile check-in and keyless room entry to mobile payments and access to concierge services, those hoteliers which have been quick off the starting block to deliver a delightful guest experience through their app are already enjoying higher guest satisfaction rates and increased repeat bookings. The important thing to remember?

Hotels 52

Hotels Marketing Guest Experience Travel 52

CSM Magazine

FEBRUARY 12, 2024

Virtual reality (VR) lets customers step into a 3D world to solve problems or learn about products in a way that feels real. By seamlessly tracking visitor data and preferences, it ensures that virtual support teams can deliver tailored assistance, much like a concierge service for the digital realm.

Customer Service 52

Customer Service 2030 Apparel Interaction 52

Oracle

FEBRUARY 27, 2019

This creates a happy customer who is not only likely to return to shop or use your product, but one who will also potentially act as a brand cheerleader shouting your praises to their social circles. Fulfill expectations. Whatever promise you make to your customers needs to be fulfilled. Nurture your customers.

Customer Experience 103

Customer Experience Retail Social Media Consulting 103

LiveChat

SEPTEMBER 19, 2018

Now, businesses can quickly deploy a Minimum Viable Product and acquire customers as they test and improve the product. This kind of “live feedback” from customers allows building a product they demand from the very beginning and get them closer to reaching the desired outcome. And that’s when customer success comes in.

Customer Success 106

Customer Success Management Sales Customers 106

Call Experts

NOVEMBER 17, 2022

Whether offering holiday products and services or simply a holiday promotion, a successful holiday customer service strategy will consider your customers’ seasonal needs. . With our concierge approach, you can choose a flexible program that fits the exact needs of your business. billion and $960.4

Customer Service 98

Customer Service Customer Service Strategies Retail Social Media 98

Zeisler Consulting

NOVEMBER 19, 2020

If they’re dealing with your recovery process, Customers should have concierge service, no exceptions. That turns “their products are lousy and so is their service” into “well, they need to work a bit on their quality, but they were eager to get me back up and running and did so very quickly, while valuing my experience.”.

NPS 72

NPS Contact Center Customers Loyalty 72

PeopleMetrics

JANUARY 19, 2018

This market shift, combined with increasing government regulation, decreasing amounts of face-time with physicians, and a barrage of multi-million dollar lawsuits, has led forward-looking healthcare and pharmaceutical companies to begin shifting their focus away from products and more towards their ultimate customer – the patient.

Customer Centricity 93

Customer Centricity Healthcare Customer Experience Multi-Channel 93

Experience Investigators by 360Connext

APRIL 28, 2015

Well, the concierge took it one step further. The basic product or service must deliver what is expected before anything else can happen. Past the lobby, Kimpton made sure to personalize our experience even further when we got to the room. You may recall that the housekeeper left us a note welcoming us to the hotel.

Customer Experience 296

Customer Experience Hotels Travel Customers 296

CSM Magazine

JUNE 17, 2020

The release is currently live in production with more than 100 clients globally who are using the platform to allow sales, marketing, and service agents to collaborate with customers in ways that were not previously possible.

Automotive 52

Automotive Engagement Multi-Channel Banking 52

ChurnZero

NOVEMBER 6, 2020

This is a a guest post by Ellie Peterson, Customer Concierge at Delighted. . As a Customer Concierge at Delighted , I spend most of my time talking to companies about their Customer Experience (CX) programs and how to improve them, and I’ve heard these questions from so many of them. But what does that NPS number really mean?

NPS 58

NPS Net Promoter Score Hotels Touchpoint 58

ShepHyken

NOVEMBER 29, 2019

Support experience, overall experience, company culture, quality of product/service, are the major factors that decide how your brand makes the customer feel. Users can consume your products/services without a browser, talk to a customer service agent, use your app during product research, and much more.

Technology 130

Technology Blog Customer Experience Social Media 130

Bold360

JUNE 5, 2019

It’s with this in mind that we are excited to introduce the new Bold360, AI-powered family of products! Engaging at the right time with the most relevant information, accelerates product selection and addresses buyer questions in real-time.

Contact Center 40

Contact Center Customer Confidence Touchpoint Customer Engagement 40

Optimove

SEPTEMBER 28, 2022

In a nutshell, proximity marketing means using a customer’s location to market products in ways that best meet your customer’s specific needs. And one of the optimum ways to do this? Proximity marketing. What exactly is proximity marketing? Promoting In-Store Events. Crush the Competition. A Final Word.

Retail 52

Retail Brands Marketing Sports 52

Bold360

OCTOBER 31, 2018

Proactive AI—AI-powered chatbots and virtual assistants that guide customers through their entire journey with relevant and timely content that can help them make purchasing decisions or simply get more information on a product or service. Ironically, it’s bots that are going to help bring it back.

Customer Engagement 76

Customer Engagement Interaction Engagement Blog 76

ChurnZero

JULY 19, 2022

Many businesses start their relationship with potential long-term customers with free trials for their product or services. Your free trial conversion rate is the percentage of free trial participants who convert to your paid product, all within a specified period of time. Remember: your product doesn’t sell itself.

Feedback 52

Feedback Sales Information Customer Success 52

InteractionMetrics

DECEMBER 8, 2015

Guests expect comfortable pillows and a friendly concierge, but they don’t expect complimentary soup when they’re sick. Similarly, cross-selling your existing products and services ensures that your customers’ needs are met—including those they don’t realize they have.

Customer Service 61

Customer Service Hotels Customer Centricity Brands 61

CSM Magazine

NOVEMBER 19, 2018

Extrapolate forwards into 2019, and this style of consumer representation could quickly evolve to become a personal agent that is usable across a range of social media and customer engagement channels, serving as your own virtual assistant/concierge where needed – whether that’s booking a restaurant or renewing your car insurance.

2019 88

2019 Customer Experience Social Media Innovation 88

ENGAGE.cx

AUGUST 11, 2015

Rather than focusing purely on discounts, retailers should incorporate conversations, concierge services and the tutorial approach into their promotional strategies. In a study performed by the Event Marketing Institute, consumers who had a good experience at a brand event were 94% more likely to buy a product as a result). (In

Presentation 70

Presentation Customer Experience Social Media Events 70

delighted

DECEMBER 14, 2020

According to a 2020 customer report from the research firm Walker, customer experience has and will continue to surpass both price and product in importance for business strategizing. It’s no surprise that understanding how your customers feel about your product, brand, or service is a key asset to a successful CX strategy.

Net Promoter Score 63

Net Promoter Score Customer Experience NPS Metrics 63

Bold360

JUNE 18, 2020

You could send an employee to a customer’s home to solve a problem or tell someone to come into your physical store for you to take a look at their product. For some people, great CX has always been about that concierge, white-glove service that their customers are used to expecting, and that typically happens in person.

Connections 71

Connections Engagement Insurance Customers 71

delighted

FEBRUARY 15, 2021

This handy guide by Sean Mancillas, the head of our Customer Concierge Team, navigates you through statistics concepts like survey sample size and margin of error, equipping you to ballpark the survey and response volumes you’ll need for a best practice CX program. Factoring in representation of important customer segments.

NPS 95

NPS Net Promoter Score Feedback B2B 95

Solvvy

AUGUST 21, 2020

New chatbots like Solvvy’s Conversational Concierge can understand a given customer’s persona and detect the intent behind a particular question asked. Tools help you quickly search conversations and surface insights which can improve customer experience, correct help center content, or even influence your product roadmap.

Multi-Channel 62

Multi-Channel 2010 B2C Roadmap 62

Service Untitled

MAY 6, 2014

No matter how great our products or how efficient our service, fate somehow finds its fickle finger sooner or later and just goes awry; it’s how we handle all of this and how our customers are made a priority that maintains customer loyalty.

Consumers 77

Consumers Rewards Programs Social Media Banking 77