Retently

MAY 26, 2023

If you’re part of a brand management or customer success consultancy, Net Promoter Score® could be the all-in-one customer satisfaction metric you’ve been looking for. Use NPS to quickly and efficiently calculate each client’s customer satisfaction level and you’ll find it easy to demonstrate the positive effects of your work as a consultant.

Net Promoter Score 146

Net Promoter Score Consulting NPS Customer Success 146

BirdEye

MARCH 17, 2023

In such cases, small business consulting services can help businesses streamline their operations, reduce the workload, and improve overall efficiency. Table of contents What is small business consulting? Role of a small business consultant Benefits of a small business consultant Who needs small business consulting services?

Consulting 98

Consulting Social Media Financial Sales 98

Experience Investigators by 360Connext

JANUARY 30, 2024

In previous roles, Michelle developed and led two CX practices in the Professional Services (Crowe) and Printing/Manufacturing (Lexmark) industries and was a CX Design consultant and the Sr. Prior to starting her CX adventures, she spent 15 years in Product Development, designing laser printing devices. Michelle holds 6 U.S.

2024 143

2024 Government Customer Experience Professionals Contact Center 143

The DiJulius Group

FEBRUARY 16, 2024

In the electrifying realm of e-commerce, a single click can whisk your desired products to your doorstep. As a customer experience consultant working with e-commerce businesses, I’ve witnessed firsthand the metamorphosis of customer satisfaction in this landscape. While traditional customer service still.

E Commerce 79

E Commerce Consulting Customer Satisfaction Article 79

Middlesex Consulting

JANUARY 16, 2024

Customers buy products and services because they need the outcomes they will receive from owning or using them. When the buyer has a choice, they will buy from the company that delivers the most benefits for the lowest cost.

Loyalty 78

Loyalty Consulting Customers Customer Retention 78

Micah Solomon

OCTOBER 11, 2018

The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture, and hospitality. Last week, I suggested quick wins that could improve your customer service and customer experience. [Originally published in Forbes.com.

Customer Service 256

Customer Service Customer Experience Hospitality Hotels 256

Beyond Philosophy

DECEMBER 8, 2023

Loyal customers intentionally choose your product or service because they have a genuine emotional connection with your brand. It’s a decision made almost unconsciously, and individuals might struggle to explain why they chose your product. Click here to learn more about Beyond Philosophy’s Suite of Services.

Loyalty 88

Loyalty Airlines Workshop Consulting 88

TechSee

MAY 4, 2023

As we enter the next season of 2023, the field service industry is witnessing a significant shift towards the adoption of artificial intelligence (AI) technologies to address various customer-facing needs. Machine Learning and AI for the field From a field service perspective, what does machine learning offer, and how can it benefit partners?

2023 109

2023 Customer Satisfaction Technology Consulting 109

COPC

APRIL 1, 2024

This pursuit includes engaging employees, reducing operational costs, and boosting product and service performance. In our consulting work, we have seen a dramatic increase in organizations deploying these virtual guides for self-paced, continuous training sessions.

Customer Experience 89

Customer Experience Contact Center Technology Banking 89

BirdEye

APRIL 6, 2023

The idea you choose should solve a customer problem or improve an existing product or service offering. Market research helps you conceptualize how best to package your product to address the needs of your industry. The trick is to recognize the potential for innovation in an existing product rather than reinventing a new one.

2023 98

2023 Insurance Social Media Transportation 98

ShepHyken

JULY 9, 2021

This week we feature an article by Davis Nguyen, the founder of My Consulting Offer. All company leaders know that their customers are the lifeline of their business — without loyal customers who would rather choose your product or service over one of your competitors, your business could ultimately become stagnant and fail.

E Commerce 133

E Commerce Social Media E-support Consulting 133

Beyond Philosophy

MAY 4, 2023

Several readers and listeners of the podcast have reached out to me recently, asking for advice on how to start a consultancy. After over two decades with my global Customer Experience consultancy, it occurred to me that I have a lot of advice on the topic, which I boiled down into the 10 rules for building a successful consultancy.

Consulting 78

Consulting 2023 Books Workshop 78

SurveySparrow

JUNE 21, 2023

In today’s fast-paced and highly competitive business environment, the role of a Customer Experience Consultant, often shortened to CX consultant, is becoming increasingly significant. To ease the work of a CX consultant, SurveySparrow offers customer satisfaction surveys to know how happy your customers are with your product.

Consulting 52

Consulting Metrics Customer Journey Mapping Customer Experience 52

2020 Research

APRIL 26, 2023

Bank Crisis Request a consultation with our team to discover how market research can help you support your banking clients and remain a trusted brand. Request a consultation with our team and protect your customer base during these uncertain times. Book a consultation with our team to get started.

Banking 97

Banking Marketing 2023 Consulting 97

Bill Quiseng

DECEMBER 13, 2021

Real customer loyalty is built on service so great that customers return again and again, raving to others along the way. This week guest blogger Karen Hertzberg offers three QUI strategies to improve your service to keep customers coming back. Excellent customer service is one of the best ways to achieve this goal.

Customer Retention 173

Customer Retention Customer Service B2C Customer Service Strategies 173

BirdEye

DECEMBER 8, 2023

Top corporate reputation management service providers Measuring the effectiveness of your corporate reputation management FAQs about corporate reputation management Transform your corporate reputation management strategy with Birdeye What is corporate reputation? Reputation Management Consultants 6. NetReputation.com 4. Reputation X 7.

Management 116

Management Social Media Brands Consulting 116

ShepHyken

APRIL 6, 2021

Shep Hyken interviews Jeff Toister , a customer service author, consultant, and trainer. A customer doesn’t buy a product or service. 3) Recover from any service failures. . 3) Recover from any service failures. . An Amazing Customer Experience, Guaranteed . Top Takeaways: . They buy a solution.

Advertising 145

Advertising Consulting Definition Brands 145

SurveySensum

JULY 14, 2020

Adam Toporek – Customer Service Expert, Keynote Speaker, Trainer, Strategic Advisor . Adam Toporek is an internationally-recognized Customer Experience Expert, Keynote Speaker, and Customer Service Trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication.

2020 132

2020 Customer Experience Magazine Consulting 132

Middlesex Consulting

APRIL 13, 2023

Tony Ulwick, founder and CEO of Strategyn, has been studying and consulting on jobs to be done for more than 30 years. During a recent webinar, he said, “Your product [or service] needs to be 15% more effective for customers to switch.”

Webinar 78

Webinar Consulting Customers Loyalty 78

ShepHyken

JANUARY 28, 2024

Each week, I read many customer service and customer experience articles from various resources. My Comment: After all the research that has come out about customer experience and service being as important as the products companies sell, it surprises me that some organizations still feel CX is a discretionary spend.

2024 65

2024 Article Customer Service Customer Journey 65

BirdEye

APRIL 19, 2023

It might be something in high demand, like a handyman service. You want to make sure that you are able to easily keep up with the demand for your products and services, as well as the additional costs. Pet grooming If you love animals and don’t mind a little bit of a mess, a pet grooming service is the way to go.

2023 97

2023 Social Media Consulting Events 97

BirdEye

NOVEMBER 16, 2023

Collaborate with corporate relocation services 13. Provide office space optimization consultations 15. Offer real estate legal and financial consultancy services 21. Partner with urban planning consultants 23. Provide commercial property valuation services 24. Implement a referral strategy 11.

Social Media 111

Social Media Seminar Events Consulting 111

CSM Magazine

APRIL 19, 2023

makepositive, Sabio Group’s specialist Salesforce CRM consultancy, has been named Leader in three out of the six quadrants of the ISG Provider Lens Salesforce Ecosystem Partners Study for the UK. It specialises in a wide range of services, including consulting, implementation, training, and support.

2008 52

2008 Consulting 2023 Innovation 52

Lumoa

MAY 5, 2022

Customer Experience (CX) is far more than traditional customer service and marketing. CX is the customers’ experience of the product or service itself. It includes interactions with people, processes, products and services. Maybe there is something that does not exist or is too bad today.

Customer Experience 110

Customer Experience E Commerce Consulting E-support 110

BirdEye

FEBRUARY 14, 2023

That’s why working with online reputation management consultants is essential for businesses to stay competitive in today’s market. In this blog article, we explore why working with an online reputation management consultant is beneficial, how they can improve your reputation, and what to look for in a consultant.

Consulting 97

Consulting Management Social Media Multi-Channel 97

Gainsight

FEBRUARY 2, 2024

If your company is building products that people rely on to boost workplace performance, you can understand the pain from both sides. It’s a challenge to make all of your customers happy and successful, especially as your product evolves and your user base grows. In short, customer training leads to customer retention.

Seminar 52

Seminar Webinar Document Consulting 52

CSM Magazine

OCTOBER 16, 2023

his is where HR consultancy services step in, providing a range of specialized offerings to streamline human resource management, ensuring compliance and efficiency. This article delves into the core services these consultancies provide and why they’re becoming an indispensable asset for modern businesses.

Consulting 52

Consulting Culture Leadership Insurance 52

ShepHyken

JULY 16, 2021

This week we feature an article by Daniel Bishop, the assistant editor and marketing consultant for ReallySimpleSystems. That means offering new services, such as curbside pickup and delivery.? . That means that to keep customers coming back, you need to make your retail space stand out and provide exceptional customer service.

E Commerce 139

E Commerce Retail Exceptional Customer Service Consulting 139

Magellan Solutions

MARCH 13, 2024

Offshoring means moving specific tasks or services to another country to take advantage of cheaper labor and a larger pool of skilled workers. Some key advantages of offshoring include the following: 24/7 Operations Offshoring enables companies to provide services 24/7 by utilizing teams in different time zones. What is Offshoring?

Culture 105

Culture E-support E Commerce Communication 105

TechSee

MAY 23, 2023

The service industry is no exception. Automation is the answer to service industry staffing shortages and efficiency requirements. With this in mind, we are proud to introduce the next step forward in contact center service: integrated and automated visual flows. What is an automated visual flow?

Contact Center 109

Contact Center 2023 Consulting Information 109

2020 Research

JANUARY 4, 2023

Request a consultation with our team to get started. BOOK A CONSULTATION. One way to drive customer-centricity is through the STP model: Segmentation – What customer segments exist for your product or service, including geographically and demographically? Improve your business decision-making with market research.

Marketing 59

Marketing Customer Centricity Consulting Books 59

2020 Research

APRIL 17, 2023

Brand monitoring also provides valuable insight into customer satisfaction levels, which helps companies improve their products or services as their customers’ needs and wants shift. By understanding how customers experience your brand, products, or services and adapting to their needs, you can foster stronger relationships with them.

Brands 89

Brands Consulting ROI Consumers 89

CSM Magazine

FEBRUARY 12, 2024

It also allows businesses to gather feedback, refine products or services, and enhance the customer experience. By engaging in real-time conversations, businesses can address any concerns or objections, highlight the unique value propositions of their products or services, and ultimately drive sales.

Communication 52

Communication Contact Center Omnichannel Call Center 52

Middlesex Consulting

DECEMBER 13, 2022

Your customers buy products like the ones you manufacture because they have a limited number of outcomes they must achieve. Furthermore, you and most of your competitors’ products can deliver these outcomes at approximately the same cost. The big question then is, “why do they choose one of the products over all others?”

Sales 78

Sales Consulting Brands Customers 78

ShepHyken

SEPTEMBER 14, 2021

Shep Hyken interviews John Jantsch is a marketing consultant, speaker, and author of The Ultimate Marketing Engine. Your customers don’t want your products, they want solutions to their problems. ” About: John Jantsch is a marketing consultant, speaker, and author of The Ultimate Marketing Engine. Shep Hyken ?is

Consulting 151

Consulting Customer Journey Marketing Sales 151

CSM Magazine

JANUARY 30, 2024

In today’s fast-paced marketplace, this vision is a reality for some, and it all centers around the compass of customer service. Recognizing the pivotal role customer service plays in this quest is the first step towards a more rewarding consumer journey. Apple Inc.,

Customer Centricity 111

Customer Centricity E Commerce Exceptional Customer Service E-support 111

Beyond Philosophy

JANUARY 12, 2022

Or if your car could tell you that you need to take it in for transmission service? Sound like a futuristic take on product technology? In this episode, we hosted Tobias Goebel ( @tpgoebel ) Product Marketing Principal at Twilio IoT. 12:19 Goebel shares the three benefits he sees for connecting a product into an organization.

Consulting 78

Consulting Voice of Customer Financial Article 78