InMoment XI

MARCH 26, 2024

Reviews are also an important source of valuable feedback about your products, services, and overall customer experience. Would you mind taking a moment to share your thoughts by leaving a review? Hi (customer’s name), We’re thrilled to hear that you’re enjoying our product/service! Your feedback is incredibly valuable to us.

Brands 260

Brands Feedback Sales Consumers 260

InMoment XI

MAY 24, 2022

Kicking off our stellar speaker line-up, you will hear from InMoment’s CMO Kristi Knight as she discusses her vision for the company, our products, and the customer experience industry as a whole. Take the opportunity to meet like minded people and form new, long lasting industry relationships. . Update from InMoment’s Global CMO.

2022 493

2022 Events Entertainment Leadership 493

Blueshift

DECEMBER 19, 2023

The Holiday Season often brings to mind the joy of giving and receiving, but not every gift hits the mark. From getting a customer’s name wrong to suggesting a product tailored for a car model they don’t own, a negative customer experience has the power to either enhance or undermine the overall customer journey.

Customer Engagement 105

Customer Engagement Engagement Presentation Customer Journey 105

Totango

JANUARY 3, 2024

Allow us to reintroduce ourselves Totango is customer success software businesses can’t outgrow, providing unlimited scalability and unmatched time to value to help cross-functional enterprise teams drive productivity , retention , and expansion.

2024 111

2024 2023 Customer Success Innovation 111

ShepHyken

APRIL 1, 2024

Put Yourself 2nd to Place 1st in the Experience Economy by Barry Fiske (Fast Company) Customers can sense when a company’s products and experiences aren’t loyal to their needs, so why should they be loyal to that business? If we don’t have a product or service that meets a customer’s needs, we will go out of business.

Article 76

Article 2024 Customer Service Government 76

Bill Quiseng

DECEMBER 13, 2021

The quality of your service or product helps determine your company’s success, but a positive customer experience truly solidifies a strong relationship with your customers. This, in turn, makes them more likely to stick with your company the next time they need your products or services. Why Does Customer Service Impact Retention?

Customer Retention 173

Customer Retention Customer Service B2C Customer Service Strategies 173

Totango

JULY 22, 2022

When facing a struggling economy, it’s more important than ever to keep your customers engaged and reminded of why your products and services are critical to their success. You need to remain top-of-mind to ensure you stay relevant to your clients’ business and can continue to drive growth through retention and expansion. Growth rate.

Communication 100

Communication NPS Metrics Engagement 100

Lumoa

JANUARY 3, 2023

In this video, Carlos imparts his knowledge gained through extensive experience in market research and product/service design – giving you all the tips needed for successful survey creation! It is essential to keep principles of survey design in mind when constructing questionnaires or polls. Start with the end goal in mind.

Metrics 157

Metrics NPS Touchpoint Effort Score 157

SurveySensum

MARCH 28, 2024

But, with the pressures of academic life bearing down, adopting effective strategies for student productivity isn’t just desirable, it’s essential. Leveraging productivity techniques is like unlocking a new level in the game of academia, where better time management equals more moments for relaxation and less academic stress.

Roadmap 52

Roadmap Feedback Presentation Social Media 52

ShepHyken

DECEMBER 2, 2020

Create the image in your customer’s mind. I thought I knew what I wanted until I started reading the reviews for similar products from different manufacturers. I thought I knew what I wanted until I started reading the reviews for similar products from different manufacturers. Do you see the difference?

Customer Service Training 147

Customer Service Training Customer Service Information Customer Focused 147

ShepHyken

MAY 27, 2022

She shares how organizations can create an environment that motivates employees to become more productive and improve customer experience. Talk of productivity, and we all have got something to share. Even on days that we are not working, we have this subtle question running in our minds- Was I productive today?

Call Center 125

Call Center Technology Customers Engagement 125

Kayako

JANUARY 17, 2018

We think about the touchpoints between customer and business when the customer needs help buying or using a product. It’s easy for support teams to keep the customer in mind because real customers are directly involved in their day-to-day work. That means being honest and transparent when your product isn’t a good fit for a lead.

Customer Experience 179

Customer Experience Net Promoter Score NPS Touchpoint 179

Team Support

MARCH 18, 2024

Self-Service Support with TeamSupport Software TeamSupport’s self-service platform is designed with the customer in mind. This is an extensive repository of resources and articles, developed by product experts, that customers can search through at their convenience.

Demo 52

Demo Customers Loyalty Information 52

Bill Quiseng

FEBRUARY 21, 2024

” With that in mind, today’s lesson will be a future reminder for you. Consistently deliver a low-cost, no-cost “a little better than the average experience that customers expect” product or service so repetitively that you feel it is boring, but to the customer, at that moment, you are Magnificent! So let’s get started.

B2C 88

B2C B2B Hospitality Loyalty 88

Bill Quiseng

NOVEMBER 1, 2023

With that in mind, here are three QUI TAKEAWAYS that will be revolutionary at first, but once discussed many times over, will be viewed as traditional by many business professionals. Customers pay for their experience, not your product or service. When you were in school, what did they teach you if you were ever to catch on fire?

Customer Journey Mapping 97

Customer Journey Mapping Sports Customer Service Training Customer Care 97

Gainsight

APRIL 22, 2024

From there, she tracks how it all impacts business metrics like product usage, retention, and upsell/deal size. At the end of the day, your community should be built around your customers, with your business’s needs in mind. Baxi also tracks the business impact of her community. To watch the full panel discussion, click here.

2024 52

2024 Metrics Customer Relationships Customers 52

Retently

MARCH 2, 2023

A 5-star survey is a customer feedback questionnaire that uses a 5-point rating scale to assess satisfaction with a product or service. The concept is simple: customers are asked to rate a product, service, or experience on a scale of 1 to 5 stars. How would you rate the packaging of the product? What is a 5-star survey?

Customer Satisfaction 158

Customer Satisfaction Feedback Net Promoter Score Culture 158

delighted

FEBRUARY 26, 2024

Brands send NPS email surveys after a purchase or interaction to collect customer feedback when the experience (and email) is still fresh in the customer’s mind. Sending a successful NPS email survey is easy when you have the right tools and feedback strategies in mind. That said, be mindful of the time zone your customers are in.

NPS 98

NPS Net Promoter Score Reference Feedback 98

BirdEye

APRIL 28, 2023

In fact, 75% of online users take to social media to research a brand or product. Consumers trust recommendations from like-minded individuals and existing clients are four times more likely to refer their friends if they are satisfied with the service they’ve received. Paid ads also let you target specific keywords and search intent.

Insurance 98

Insurance Marketing Social Media Loyalty Programs 98

Steve DiGioia

MAY 1, 2023

This could be anything from offering a wider range of products or services, providing a more convenient user experience, or delivering exceptional product quality. Therefore, it’s important to strike a balance between providing good service and being mindful of the associated costs.

Loyalty Programs 64

Loyalty Programs Social Media Loyalty Innovation 64

ShepHyken

AUGUST 24, 2022

The product does what it is supposed to do. . With that in mind, here’s a short list that includes three must dos if you want to build trust with your customers – and they are within the grasp of any and every person or company: . The product or service must do what it is supposed to do. Here are a few possible reasons: .

2022 129

2022 Customer Service Training Customers Customer Service 129

Second to None

MARCH 2, 2021

Up to 83% of consumers admit paying just as much attention to how brands treat them as on the product they sell. And the same study, reported at Forbes, states that 73% are willing to pay more for a product — if they love the brand. And with those preferences in mind, make sure that your brand is being: • Authentic . Consistent.

Consumers 109

Consumers Brands Social Media Loyalty 109

Team Support

DECEMBER 20, 2023

Being a (metaphorical) mind reader isn’t only possible, but thanks to advances in technology, it’s now a customer expectation. Bottom line: Plant seeds now and watch your team’s productivity grow over time. Feedback—positive or negative— is invaluable for any business looking to improve its product and services.

2024 108

2024 Omnichannel Social Media 2023 108

ShepHyken

MARCH 10, 2024

Amazon comes to mind as a rockstar example of what it’s like to give customers control over their experience. When you hear the words “surge pricing,” companies like Uber come to mind. Everything counts, from initial contact with your website to the ease of buying a product to how helpful your post-purchase support is.

Article 76

Article 2024 Customer Service Airlines 76

Retently

OCTOBER 16, 2023

Since you’re familiar with systems like Net Promoter Score, you’re more likely to notice them when you engage with new products. It’s easy to let this awareness distort the way you think of a system, product, or service. Create a free trial account for your own SaaS product, then send yourself an NPS email.

Net Promoter Score 147

Net Promoter Score Metrics NPS Customer Satisfaction 147

SurveySparrow

NOVEMBER 29, 2023

Why do you choose one product over the other? It starts with the Product Concept. (So, What is a product concept? What is Product Concept? A product concept is the core idea and functionality of a product. It involves the features and attributes that make a product unique and valuable.

Consumers 52

Consumers Innovation Loyalty User Experience 52

ShepHyken

JUNE 18, 2021

If you notice that your customers are complaining of a similar issue with a service or product, take note of these issues and try to change the way you operate. A quality product may take longer to produce and create a smaller profit margin in the short term, but these products will reduce the likelihood of unhappy customers.

Social Media 145

Social Media Financial Presentation Customers 145

Team Support

DECEMBER 8, 2023

While there are many options to choose from, be sure to keep these eight factors in mind before you commit to a solution. A complex and confusing system may lead to frustration among your team and hinder productivity. Is your company prepared to deliver exceptional post-sale customer support?

Omnichannel 105

Omnichannel Social Media Customer Satisfaction Customer Centricity 105

Magellan Solutions

APRIL 24, 2024

of retail by 2027 , accurate product information, orders, and inventory are crucial for success. Manual data entry, product information, customer orders, or inventory updates are prone to human mistakes that can lead to inaccurate information in your systems. What is the secret to thriving in the booming eCommerce landscape?

Sales 52

Sales 2027 Measurement Call Center 52

Feedbackly

AUGUST 9, 2023

Satisfied customers are likely to purchase more, recommend your product to others, and also become loyal customers of your business. By sending out surveys at the right time, when the interaction is fresh in the customer’s mind, you can get accurate responses. Satisfaction also implies how well a brand meets its client expectations.

Customer Satisfaction 98

Customer Satisfaction Measurement Feedback Metrics 98

CSM Magazine

JANUARY 16, 2024

These short bursts of activity not only improve overall physical health but also significantly impact well-being, productivity, and teamwork. Aside from increasing energy levels, boost productivity with Blink , Qooper, TINYpulse, or any other employee engagement platform. Standing Marches Stand tall with posture in mind.

Connections 52

Connections Engagement Consumers Interaction 52

BirdEye

MAY 15, 2023

Knowing how they benefit from your products and services will keep you aligned with them ongoing. Keep your brand identity in mind when creating your messaging and communication with customers. Finally, keep in mind that not all competitors are created equal. Brand story – Why you exist and why you started?

Brands 98

Brands Social Media Communication Consumers 98

Beyond Philosophy

JUNE 15, 2023

What matters is the brand in your customers’ minds, memories, thoughts, and emotions. These include: Focus on emotional benefits and value to your customers, not just on product features. Rule #1: Focus on emotional benefits and value to your customers, not just on product features. But they should serve the relationship.

Brands 145

Brands Banking Insurance Connections 145

ShepHyken

NOVEMBER 2, 2022

I’ll bet there’s an entire book that can be devoted to this topic, but for today we’ll keep it to the first few that came to mind. More than just tips on how to be more successful with your products, how can you help them be more successful in their business or life? Offer sneak peeks of your newest products or what’s next.

Customer Service Training 127

Customer Service Training Customer Retention Customers Sales 127

Gainsight

AUGUST 3, 2023

Gainsight is thrilled to announce Pulse Encore —an exclusive gathering of minds, ready to share, connect, and level up the world of Customer Success. Ready for liftoff? Why Attend Pulse Encore?

Customer Success 52

Customer Success Competitive Advantage Workshop Events 52

SurveySensum

FEBRUARY 1, 2024

Ever wondered which businesses need feedback to make their products better? – Well, all of them. When customers give direct and honest feedback, it helps a lot in making products better. But the real magic happens when we turn this product feedback into practical steps for innovation.

Innovation 52

Innovation Feedback Multi-Channel Demo 52

Team Support

MARCH 18, 2024

Self-Service Support with TeamSupport Software TeamSupport’s self-service platform is designed with the customer in mind. This is an extensive repository of resources and articles, developed by product experts, that customers can search through at their convenience.

Demo 40

Demo Customers Loyalty Information 40