Grade.us

NOVEMBER 29, 2018

This list of 2018's top resources is here for you. The Best Small Business Marketing Articles. How to Learn Digital Marketing for Free: 2018 Updated Guide - I love this resource-rich post. Buffer App - I featured it on my social media resource article , but I like it so much I'm going to talk about it here, too.

2018 32

2018 Blog Article Marketing 32

Grade.us

DECEMBER 20, 2018

The concept's been around for awhile, of course, but you could almost throw a dart at this year's batch of marketing articles and get a 50/50 chance of finding one that mentions this term somewhere. The Best Influencer Marketing Articles of 2018. This article was extremely insightful. Time to take a deeper dive? Start here.

2018 47

2018 Blog Article Marketing 47

ShepHyken

APRIL 14, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. All five of this week’s articles are focused on customer loyalty. First, the subtitle of the article mentions personalization.

2024 71

2024 Net Promoter Score Article Loyalty Programs 71

InMoment XI

JUNE 2, 2022

This approach may seem a bit unorthodox, but I promise it will save you time, resources, and customers. Identifying factors like these before you deploy your survey will give it (and indeed your wider programme) a proverbial north star, which will help you decide which audience segments and channels to devote your CX resources to.

Presentation 529

Presentation Feedback Customers Insights 529

ShepHyken

APRIL 22, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. This short article by our friends at NICE shares four simple tips – and at least one, if not all four, are important.

2024 78

2024 Article Customer Service E Commerce 78

BlueOcean

NOVEMBER 13, 2023

From AI and VoC to EX and TX, here are some resources to inspire for the new year. With these questions in mind, we present a quick round-up of some trending outsourcing and customer service-related articles, podcasts, and webinars from across the industry. Keep your finger on the pulse of the industry. Wise words from CallMiner.

Customer Care 177

Customer Care 2024 Multi-Channel Contact Center 177

Experience Investigators by 360Connext

APRIL 2, 2024

Related Article: 3 Employee Experience Touchpoints That Impact Customer Experience “Customer Touchpoint” is NOT Just Business Jargon The concept of customer touchpoints is more than just business jargon! Related Article: How the Most Important Touchpoints Get Ignored, And How to Fix It. And therein lies the problem.

Touchpoint 143

Touchpoint Customer Journey Mapping Customer Experience Customer Journey 143

ShepHyken

MARCH 18, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: Over the past year or two, I’ve shared several excellent articles by Brittany Hodak on the topic of creating super fans.

2024 78

2024 Article Customer Service Government 78

Grade.us

NOVEMBER 2, 2018

Here are this year's best resources for helping you stay on top of the changes. Short, sweet news articles about everything that's happening in the social media world. 2018's Best Social Media Marketing Articles. If something is broken, this article will tell you how to fix it. Social media's not going away any time soon.

Social Media 32

Social Media 2018 Blog Article 32

Experience Investigators by 360Connext

NOVEMBER 30, 2021

In this article, we’ll look at what a Customer Experience Persona is, how to create one, and how to use it when it’s done. Related: [Article] An Introduction to Customer Journey Storyboarding . Free Resource] Customer Journey Storyboarding Template . Free Resource] Customer Interview Guidebook.

Customer Journey Mapping 367

Customer Journey Mapping Customer Experience Customer Journey Touchpoint 367

ShepHyken

OCTOBER 25, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article emphasizes that customers may not be so quick to want to use an automated or digital system. by Eric Krapf. (No

Article 143

Article 2021 Customer Service 2026 143

Experience Investigators by 360Connext

APRIL 2, 2024

Related Article: 3 Employee Experience Touchpoints That Impact Customer Experience “Customer Touchpoint” is NOT Just Business Jargon The concept of customer touchpoints is more than just business jargon! Related Article: How the Most Important Touchpoints Get Ignored, And How to Fix It. And therein lies the problem.

Touchpoint 137

Touchpoint Customer Journey Mapping Customer Experience Customer Journey 137

Grade.us

DECEMBER 6, 2018

Start 2019 with a bang by taking advantage of these resources. The Best Content Marketing Articles. They bring their unique perspective to the article, which means it's full of some very nice insights. The Best Content Marketing Ebooks, Whitepapers, Webinars, and Other Noteworthy Resources. Copyblogger. Start here.

Blog 30

Blog 2018 Article Marketing 30

ShepHyken

MARCH 31, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. That message is loud and clear in just the first two paragraphs of this article. Here are my top five picks from last week.

Article 80

Article 2024 Customer Service Government 80

Grade.us

NOVEMBER 16, 2018

Start with these resources. 2018's Best Digital Analytics Articles. Here's How to Fix It - An article which helps to bridge the gap between marketing analytics and driving revenue. 2018's Best Digital Analytics Ebooks, Whitepapers, and Other Resources. Digital analytics are essential to measuring your marketing efforts.

2018 29

2018 Blog Article Measurement 29

ShepHyken

MARCH 25, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: We kick off this week’s Top Five roundup with an excellent article on the most popular topic of the day (probably the year), AI.

2024 76

2024 Article Hotels Loyalty Programs 76

ShepHyken

APRIL 1, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. That message is loud and clear in just the first two paragraphs of this article. Here are my top five picks from last week.

Article 76

Article 2024 Customer Service Government 76

Grade.us

OCTOBER 25, 2018

These resources are here to help. Here are a few recent articles. Each month Email Marketing Rules does round-ups of awesome email marketing articles, subject lines, and tweets from around the web. 2018's Best Email Marketing Articles. 2018's Best Email Marketing Ebooks, Whitepapers, and Other Resources.

2018 23

2018 Blog Article Marketing 23

ShepHyken

APRIL 26, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Brian Solis has a compelling article about this very topic. Top Customer Experience Resources to Follow in 2021 by MK Marketing.

2021 133

2021 Article Customer Service Loyalty Programs 133

ShepHyken

JULY 19, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The article explains the role is “transitionary,” however I believe that there is no destination. Here are my top five picks from last week.

2021 143

2021 Article E Commerce Customer Service 143

Experience Investigators by 360Connext

SEPTEMBER 19, 2023

Whether you’re new to customer experience management or a seasoned leader, it can feel challenging to know where to prioritize your time and resources, can’t it?! Resources To Overcome Your CX Challenges By avoiding the above seven common customer experience mistakes, your team is in a much better position to drive ongoing success.

Net Promoter Score 248

Net Promoter Score Customer Journey Feedback Metrics 248

ShepHyken

FEBRUARY 18, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. This article starts with a definition that I can live with but is not quite how I would define it. It’s not a department.

2024 60

2024 Article Customer Service Net Promoter Score 60

ShepHyken

JANUARY 21, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My friend, Chip Bell, has written a great article that aligns with my belief that for the right reasons, it’s okay to fire the customer.

2024 58

2024 Article Customer Service Workshop 58

ShepHyken

NOVEMBER 6, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: The “mental load” referred to in this article is about frustration, anxiety, and fatigue over a customer service/support experience.

Article 65

Article Customer Service 2023 Contact Center 65

CSM Magazine

MARCH 18, 2024

This extensive resource hub provides informative guides, practical downloads, training resources and insightful articles. The website resource hub is one step in providing what they need to confidently identify and respond to vulnerability.

Government 52

Government Financial Download 2016 52

ShepHyken

MARCH 10, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: We start this week’s Top Five Roundup with an article from one of my favorite CX thought leaders, Stephen Van Belleghem.

Article 76

Article 2024 Customer Service Airlines 76

delighted

MAY 4, 2022

In this article, we’ll cover what customer self-service is, why you should focus on self-service offerings, and tips for creating a successful self-serve solution within your organization. Make your resources easy to find and navigate. But for this resource to be useful, customers have to be able to find what they’re looking for!

Article 81

Article Measurement Effort Score Customers 81

Team Support

MAY 3, 2023

However the current economic climate is forcing more companies to make tough decisions regarding where to focus their resources. A self-service ticket deflection tool means that the support software is able to direct the customer to the most appropriate resource that assists them with finding a solution to low complexity problems.

Customer Satisfaction 98

Customer Satisfaction Loyalty Customers Interaction 98

ShepHyken

FEBRUARY 4, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. This short article highlights six brands that are doing it right. For many B2B companies, this article is spot on.

2024 60

2024 Article Customer Service B2B 60

ShepHyken

JULY 12, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. As strong a case as this article makes for the digital-first options, it still supports the notion of reaching a live agent when necessary.

Article 124

Article 2021 Customer Service Retail 124

Team Support

APRIL 12, 2024

Implementing Self-Service Support TeamSupport’s unique Knowledge Base allows businesses to develop and maintain a centralized supply of guides, tutorials, FAQs, and general support resources. Powered by AI, this customizable asset can suggest relevant articles based on the demand.

Demo 52

Demo 2023 Books Technology 52

ShepHyken

MARCH 4, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. You’ll have to read the article to find out more. This excellent article is a summary of Marigold’s consumer study. consumers.

2024 58

2024 E Commerce Article Customer Service 58

ShepHyken

SEPTEMBER 13, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Consider this article as a launch into a discussion about how to be more convenient for your customers. You’re not just selling to a company.

Article 148

Article 2021 Customer Service B2C 148

ShepHyken

MAY 10, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: I love the way this article starts: “The last 12 months have been a crash course in customer experience for business leaders.”

2021 152

2021 Article Customer Service Net Promoter Score 152

ShepHyken

MAY 24, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: For those in the retail business, this is an article for you. Here are my top five picks from last week.

2021 152

2021 Article Customer Service Customer Retention 152

ShepHyken

JANUARY 25, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. “I My Comment: This is a great article. The article is short and to the point. Here are my top five picks from last week.

2021 154

2021 Article Customer Service Guest Experience 154

ShepHyken

OCTOBER 23, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This short article has several tips on how to get reviews, why you want reviews, and more. Here are my top five picks from last week.

Article 62

Article Customer Service 2023 Contact Center 62