ClientSuccess

MAY 8, 2020

I know firsthand the stress you’re going through right now doing everything you can to successfully navigate this Covid-19 crisis. Dear SaaS CEO’s, Now, more than ever, is the time to double-down on your customers AND customer success within your company. . I’m writing this letter as one of you, and one of them. . And it sucks.

Customer Success 83

Customer Success Customers Sales Hospitality 83

Qualtrics

JUNE 18, 2021

Before COVID-19 and the shift towards hybrid working, organizations were already competing for talent based on employee experience. So, how do EX leaders rise to the challenge and demonstrate their enormous potential to drive growth in the post-COVID economy? It’s become a hot topic both inside and outside of companies.

Employee Experience 49

Employee Experience Interaction Measurement 2021 49

Gainsight

OCTOBER 5, 2020

” Recently, April sat with Ryan Toben, Senior Vice-President and General Manager for Gainsight in EMEA, and Mickey Alon, Gainsight’s Chief Technology Officer, to discuss product positioning, especially during an economic downturn. . .” It began with a question. What Product Positioning Is and Is Not.

Financial 59

Financial Entertainment Marketing Metrics 59

Qualtrics

AUGUST 26, 2020

One of the most important actions any business can take in response to challenges caused by the COVID-19 pandemic is to regularly listen to their customers and employees. For many human resource teams and people managers, this is a new approach to listening representing a significant change in the collection of employee feedback.

Feedback 26

Feedback Employee Experience Insights Engagement 26

Gainsight

AUGUST 31, 2020

It is a genuinely worthy lesson about willingness to learn, the ability to adapt successfully, the power of motivating team leadership, the benefits of making data-driven decisions from product usage insights, and the results produced from commitment. Some of you may have heard of the Peloton Cycle. A Journey of Discovery.

Webinar 52

Webinar Leadership E Commerce 2003 52

ChurnZero

OCTOBER 6, 2020

Read on to learn about the winners for the following ChurnHero Award categories: Onboarding Hero – An innovative way your team has made your onboarding process more effective and value-focused. By taking a deep dive into their onboarding process, the team sought to reduce their customers’ time to value. The Award Categories.

2020 40

2020 Net Promoter Score Banking Innovation 40

C Space

JULY 9, 2020

Three months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis. Our goal remains the same: to provide an up-to-the-minute source of information, inspiration and insight on brand moves as they happen. The Brand Move Roundup – July 9, 2020.

2020 40

2020 Brands Social Media Fashion 40

West Monroe

JANUARY 23, 2022

It is frequently said but cannot be overstated: the COVID-19 pandemic has intensified existing pressure on the healthcare industry to deliver high-quality, personalized care at lower costs to more people. But where is the industry headed from here? But where is the industry headed from here? The answer is nuanced, of course.

Healthcare 52

Healthcare 2022 2021 Multi-Channel 52

Comm100

APRIL 22, 2023

Most concerningly, based on trends that predate the COVID-19 pandemic, college enrollment declines may be here to stay. Most concerningly, based on trends that predate the COVID-19 pandemic, college enrollment declines may be here to stay. This comes as student enrollment plummets.

Omnichannel 11

Omnichannel Social Media Connections 2022 11

Qualtrics

JUNE 25, 2020

Elsewhere, studies show organizations that increased marketing spend during past recessions typically experienced higher sales, market share, or earnings during or after the downturn. Here are 10 lessons we learned during the engaging presentation from one of the world's smartest minds in business.

Marketing 26

Marketing Competitive Advantage Advertising Presentation 26

BirdEye

JUNE 12, 2023

Local businesses saw increased online interest from their local audiences during and after the COVID-19 pandemic as everyone was forced to buy local and use the internet. Google processes at least 8.5 billion searches per day. This article deals with everything you need about local SEO and how to leverage it for your business.

2023 52

2023 Social Media Information Brands 52

ChurnZero

MAY 1, 2020

reallocate resources in unexpected ways…. …defend every cost down to the dollar…. generate results with significantly less. But constraints are not a reason to abandon ship. As McKinsey states , this crisis is a “major turning point and a competitive situation.” Creativity comes from constraints. Cut the fluff. “If Decluttering. Tidying up.

Presentation 53

Presentation E-support Chief Customer Officer Article 53

Kustomer

APRIL 8, 2021

Stacy has a rich background in CX and provides incredibly insightful information in this episode. This engagement not only centers the brand, it also encourages those frontline agents to go above and beyond in their roles, especially as they feel that they are valued and an integral part of the brand.

Employee Experience 71

Employee Experience Culture Customer Centricity Engagement 71