Lithium

MAY 3, 2022

Join us as the Khoros product team shares recent innovations to the Khoros platform and walks through upcoming releases on our roadmap. In this webinar you’ll: Learn about key innovations and investments across the Khoros platform. Using social media for customer service helps brands cut costs, increase retention, and boost sales.

Multi-Channel 52

Multi-Channel Webinar Social Media Roadmap 52

ChurnZero

SEPTEMBER 20, 2019

CS Plans should consist of the right balance of touch points, type of touch points and specific high value outcomes that guide customers along their roadmap to being fully entrenched and engaged with your solution. No worries on if you missed this webinar (or even if you want to listen to it again), you can view the webinar on-demand here.

Customer Success 66

Customer Success Roadmap Webinar Customers 66

Experience Investigators by 360Connext

JUNE 22, 2021

Traditional business education and even standard business plans don’t include much focus on the customer’s journey beyond the basics of getting the sale and delivering a product or service. Ask for input – don’t just offer training or webinars that are solely product-centered. Ask for what might be missing.

Customer Journey Mapping 297

Customer Journey Mapping Customer Journey E-support Customers 297

PeopleMetrics

JANUARY 24, 2022

This embodies the 80/20 principle – that a small % of your customers (20%) account for a large proportion of your sales (80%). Our product roadmap has exciting new features planned this year around the theme of high-value customer understanding and retention. There’s a lot more on the roadmap, more to come soon.

B2B 90

B2B Roadmap B2C Hotels 90

Totango

AUGUST 23, 2022

B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. For example, a website visit, an online sales purchase and a phone support call are all potential customer journey B2B touchpoints. During the sales process, including sales appointment scheduling, meetings and payment processes.

Touchpoint 115

Touchpoint Customer Journey B2B Customer Journey Mapping 115

ClientSuccess

NOVEMBER 22, 2021

To optimize and enhance your strategy, it’s a good idea to send out surveys at different points throughout the customer relationship – post-sales, post-onboarding, renewal pulse, etc. Customers and their responses can feed the product roadmap, serve as advocates, and support additional customer marketing efforts.

Marketing 52

Marketing NPS Voice of Customer Social Media 52

2020 Research

SEPTEMBER 19, 2023

Uncover the practical ways in which AI can be harnessed to uncover deep, meaningful insights in our webinar, Harnessing AI in Market Research: A Roadmap to the Future Register Now The impact of Artificial Intelligence (AI) across industries is undeniable. But how does this translate to the world of market research? Raj: Definitely.

Insights 64

Insights Marketing Innovation Roadmap 64

Gainsight

MARCH 21, 2023

A CSQL is similar to a Marketing Qualified Lead (MQL) or Sales Qualified Lead (SQL), yet it is considerably higher in value because the lead is sourced from an existing customer. The relationship between Sales and CS is so valuable, and we expect to see it grow in 2023 to maximize efficiency.

ROI 52

ROI 2023 Roadmap Metrics 52

Gainsight

JANUARY 17, 2020

How do you prioritize what feedback gets incorporated into the product roadmap? From a bigger, strategic roadmap perspective, we get that from our executive business reviews or our insider program. Q: How do you prioritize what feedback gets incorporated into the product roadmap? These get routed directly to the product team.

Feedback 117

Feedback Roadmap Demo ROI 117

ChurnZero

OCTOBER 28, 2022

To get the rest of our findings, watch our webinar, 2022 Customer Success Study results revealed , in which our expert panel offers their take on the big trends, triumphs, and gaps across the industry. Q: Though sales and CS are different functions, they’re often viewed as the same. Sales, marketing, product, engineering.

2023 52

2023 Customer Success Chief Customer Officer 2022 52

SmartKarrot

APRIL 25, 2023

Work together with the sales team to spot chances for expansion and to build customer accounts. Contribute to support infrastructures including the Help Centre, webinars, and in-product instructions. Contribute to support infrastructures including the Help Centre, webinars, and in-product instructions.

Customer Success 19

Customer Success Net Promoter Score Roadmap Customer Journey Mapping 19

CustomerSuccessBox

JUNE 21, 2022

Well-defined Sales-to-Onboarding Handoff. This begins with the sales to onboarding hand-off before the end of the sales cycle. it’s better to have the onboarding team present before the sales cycle ends. Suggested Read : The Effective way to Sales, Customer Success, and Implementation Handoff.

White Paper 52

White Paper Customer Retention Webinar Sales 52

CSM Magazine

JANUARY 25, 2022

Involving everyone in the process (contact centre staff, marketing, sales and operations). Creating the CX and EX vision to drive the technology roadmap. For more ideas and inspiration, watch Calabrio’s latest webinar “How to enhance customer and employee experiences by applying human-centred design” or visit www.calabrio.com.

Average Handle Time 52

Average Handle Time Roadmap Webinar Technology 52

Gainsight

MAY 13, 2020

Given that new sales will likely decrease, there has never been a more crucial time to support your existing customer base. We wrote about our process here and we are hosting a follow-up webinar dedicated to our Risk Management approach with Gainsight customer FinancialForce. . We’ve all heard the saying “Everyone is in Sales.”

Roadmap 59

Roadmap ROI NPS Customer Success 59

ChurnZero

APRIL 8, 2020

Your Customer Success team is delighted that your customers are happy, your product team loves that they are building a product worth talking about, and your Sales and Marketing department revels in the fact that your own customers are massively helping them with their day-to-day jobs! Who doesn’t want a piece of that?!

Customer Journey Mapping 81

Customer Journey Mapping Roadmap Customer Journey Customer Success 81

Avaya

APRIL 10, 2019

39% growth in digital sales. In my next blog, I will review how organizations are leveraging AI in the contact center and provide a roadmap for success. And register for our upcoming webinar on April 18: Learn How a 95% Increase in Customer Wins is Possible with DCX+AI. 80% increase in transactions handled by self-service apps.

Contact Center 71

Contact Center Virtual Agent Document Roadmap 71

Gainsight

APRIL 30, 2019

Product analytics provide the insight necessary to evaluate your last roadmap planning session and make informed decisions going forward. By incorporating their feedback into your roadmap. WATCH THE WEBINAR. Sales & Marketing Costs/Total New Customers = Customer Acquisition Cost. WATCH THE WEBINAR.

Metrics 65

Metrics Net Promoter Score Management NPS 65

Kerry Bodine

NOVEMBER 30, 2020

CX Roadmap Development. Custom webinars. The post Cyber Monday Sale: 4 Offers To Make The Most Of 2021 appeared first on Bodine & Co. Once you’ve blocked a dollar amount, you’ll be able to mix and match all of our products and services, including: Journey Mapping. Journey Management Advisory. Personalized Coaching.

2021 14

2021 Sales Roadmap 2020 14

Gainsight

AUGUST 6, 2021

Within your organization, customer feedback is likely being funneled across different functions—product, marketing, sales, customer success, etc. Ensuring visibility into your product roadmap and building a communication channel will keep your CS teams informed on what’s coming and what they should expect.

Customer Success 52

Customer Success Roadmap Feedback Metrics 52

Help Scout

SEPTEMBER 18, 2018

To the uninitiated, “Support-Driven Growth” might first appear like a fancy name for customer success, or a souped-up method of filtering prospects to the sales team — but it’s much more than that. The Support-Driven Growth model eliminates BDRs and SDRs , who focus on generating and then moving leads into the sales funnel.

Webinar 40

Webinar Customer Centricity Sales Roadmap 40

Kustomer

JUNE 1, 2021

I’ll walk you through the recent improvements we’ve made to our customer support, in addition to what is on the roadmap. monthly training webinars and ad-hoc training, as requested, and introduced a pilot Premiere Support Program to offer short term dedicated support for clients who may need a little extra help from time to time.

Roadmap 98

Roadmap Webinar Feedback B2B 98

Calabrio

NOVEMBER 1, 2016

Recently, I co-hosted a webinar with Donna Fluss, President of DMG Consulting, titled “Speech Analytics: Best Practices and Pitfalls to Avoid.” With the help of sales, marketing, IT, and operations, each department will be able to add insight and depth to the plan. Watch the full webinar.

Contact Center 81

Contact Center Return on Investment Webinar Roadmap 81

SurveySparrow

NOVEMBER 29, 2023

Heavy reliance on advertising, promotions, and persuasive sales tactics. Streamlined Decision-Making A product concept is a roadmap for decision-making throughout the product development process. Cross-Functional Collaboration Foster collaboration between different departments, including marketing, sales, and customer support.

Consumers 52

Consumers Innovation Loyalty User Experience 52

Kayako

DECEMBER 10, 2015

Your sales team are banging on your door, asking what (and when!) You need a roadmap to organize your product development and get everyone on the same page. Done correctly, your roadmap can answer hundreds of questions from teams across your business – and from your customers too. What is a product roadmap?

Roadmap 53

Roadmap Webinar Document Communication 53

Talkdesk

MARCH 12, 2020

Director of Technology Enablement at Humach , Jennifer Lundberg, knows what it takes and shares how Humach, a cloud-based customer experience solutions provider, relies on Talkdesk® to deliver seamless, effortless and immediate customer sales and service support. The reality at Humach.

Omnichannel 60

Omnichannel Customer Journey Contact Center Management 60

Totango

JANUARY 7, 2020

Every customer’s business goals are unique, but following the customer onboarding workflow strategies outlined below will help you ensure they are experiencing value: Complete a Comprehensive Sales Handover. However, you should never stop offering them more instruction on achieving maximum value.

Roadmap 72

Roadmap Customers Customer Success Metrics 72

ChurnZero

AUGUST 30, 2019

It was a 1-day turbo-charged event in San Francisco with the best-of-the-best in Sales, Marketing, and Customer Success. Product-led strategies + distributed teams + retention-vs-newbiz = throw away old sales playbook. Split out Sales and Account Management . Upcoming Webinar. Focus on Retention . Totally agree.

Customer Success 40

Customer Success Net Promoter Score 2019 NPS 40

Gainsight

APRIL 17, 2019

Organizations had to restructure to support higher velocity and more streamlined sales and marketing models. Modern CEOs at any moment can get a pulse on how Sales and Marketing are performing versus waiting for the end of the quarter. I meet with one to two feature teams a week to review their recent progress and the roadmap.

Presentation 79

Presentation B2C Roadmap Webinar 79

SmartKarrot

SEPTEMBER 3, 2021

Work closely with Axon’s marketing and training teams to conduct regular training webinars and calls. Represent the voice of Restocq’s customers and influence product development roadmap. Provide clear concise updates on the current strategy, roadmap, upcoming client events in small meetings and also to larger groups.

Customer Success 19

Customer Success Roadmap Document Webinar 19

Circular Edge

JUNE 17, 2020

One customer case study featured Emser Tile, who implemented Oracle CX Cloud to automate their marketing & sales processes from customer inquiry to order. and hear two more customer case studies that included best practices for delivering Integrated ERP/CX Digital Experiences across marketing, sales, service & more.

Demo 52

Demo Innovation Roadmap Events 52

ChurnZero

SEPTEMBER 6, 2019

Difficult Account Executives and a lack of a sales – CS partnership is detrimental to everyone. This helps our sales counterparts understand all the work that goes into a successful implementation. Consider creating a document that can serve as a “source of truth” for your internal Sales and CS operations.

E-support 49

E-support Document Sales Roadmap 49

SmartKarrot

OCTOBER 19, 2022

Partnering with the Sales and Product teams to define product goals and Tread’s roadmap. Work with the sales team to develop in-depth analytical account plans providing input on communication strategy and usage statistics. Building a Customer Success organization that supports customers from onboarding through renewal.

Customer Success 19

Customer Success Roadmap Banking Webinar 19

ChurnZero

JANUARY 10, 2020

In her new role, she will unite HubSpot’s marketing, sales and services teams around the customer, creating a cohesive experience to help fulfill their mission of helping millions of companies grow better. . Madan will be charged with building out the organization and vision for the post-sales function.

2020 52

2020 Chief Customer Officer Customer Success Leadership 52

Gainsight

FEBRUARY 20, 2019

Depending upon your company’s product roadmap, you might be shipping and refining new product updates monthly, weekly, or even daily. Sales: Conducts demos and qualification calls that help and guide users to move down the funnel. Success is measured in renewal rate , NPS , CLV, or retention rate. Sign up for a demo today.

Roadmap 45

Roadmap Demo Measurement Customer Success 45

SmartKarrot

JULY 28, 2022

Lead a portfolio of Identity Europe accounts/opportunities and provide direction and sales engagement support. Work closely with all GBG internal stakeholders to ensure client and sector challenges are built into the product roadmap. Instrumental in devising and implementing the strategy for meeting sales performance targets.

Customer Success 19

Customer Success User Experience Roadmap Customer Relationships 19

SmartKarrot

MARCH 21, 2023

Work together with the product development team to modify the product roadmap in response to client comments and market developments. Work closely with the teams from Sales, Service, and Commercial Operations to standardise and improve cross-team processes. Cross-sell new products to current clients.

Customer Success 19

Customer Success E Commerce E-support Consulting 19

Gainsight

MARCH 21, 2019

You make the sale, close the deal. Every ex-customer is just another lead for a new sale. On the other hand, how well do you know your product roadmap? Are you communicating it to your customers through regular webinars and demos? Watch the webinar version of this post! But is that true? Let’s play it out.

ROI 78

ROI Webinar Return on Investment Customers 78