Unlock The 3 Key Net Promoter Score Drivers
InMoment XI
AUGUST 17, 2023
Usability Testing and User Experience Research: By observing how customers interact with your product, you can identify usability issues, confusing workflows, or design flaws.
How To Create A Product Roadmap: An Essential Guide To Successful Product Planning
SurveySparrow
SEPTEMBER 4, 2020
We had recently hosted an Ask Me Anything event about creating product roadmaps which made us delve deeper into its importance. We found that you can utilize your roadmap to up your product strategy game, improve decision-making, and steer your business on the path to success! What is a product roadmap? Product roadmap process.
Roadmap 
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Digital Experience: Meeting Customer Expectations
InMoment XI
APRIL 3, 2024
The customer experience—how buyers feel about their collective interactions with a brand—defines and motivates customer action. But with the advent of the information age and the communication technologies that support it, a new facet of customer experience has emerged: digital experience. What Is Digital Experience?
Why Customer-Centric Product Analytics Are More Important Than Ever
Gainsight
DECEMBER 20, 2023
Knowing how deep (or shallow) customers’ product adoption may be is critical to driving them to achieve value, engaging at the right moment in the right channel, and improving overall customer and user experiences. And this data can only come from effectively capturing and acting on insights measured through product analytics.
Turning tech, data, and digital into EBITDA
West Monroe
MARCH 14, 2024
Our mission has always been clear: to help companies navigate these complexities and emerge stronger, leveraging technology and data to drive real financial gains and ROI. At West Monroe, which I co-founded 22 years ago, we've built our reputation on being able to translate technology into EBITDA for business stakeholders.
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PX for Digital Transformation
Gainsight
NOVEMBER 16, 2021
Digital transformation doesn’t just mean picking up technology here and there to fill in the gaps. More accurately, digital transformation is injecting technology into every aspect of the company. For SaaS companies, relying on technology can seem like a natural process. For one, they focus on the product experience.
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A 6-Year Chief Customer Officer Role Roadmap, With Libby Duane Adams – CB69
Customer Bliss
SEPTEMBER 19, 2017
For those driving B2B technology companies, you will not want to miss her actions, path and how she drove success. Year 5: The focus was user experience inside the platform, i.e. interface implementation and product experience. Episode Overview. About Libby. ” They tested messaging in that way.
Three Steps to a Winning B2B Customer Experience Plan
Totango
FEBRUARY 11, 2022
Delivering a satisfying B2B customer experience is key to staying competitive in today’s SaaS market. Here, we’ll outline a strategic roadmap to developing a winning B2B customer experience strategy. First, we’ll take a look at what B2B customer experience is and why it’s an important priority.
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Key Remote Support Capability Features To Check Off Your List When Selecting A Visual Engagement Provider
TechSee
AUGUST 31, 2022
While COVID introduced technology laggards to Zoom, bringing instant, live video to the mainstream. Consider your team culture and their technology stack. The barrier between buying great technology and making a real impact is the adoption and deployment of that technology. End-User Adoption. Internal Adoption.
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Atlas Highlights - June 2021
Lithium
JUNE 2, 2021
In our 2021 Spring Release , we’ve got even more good news to share, with updates that will enhance user experience, improve efficiency, and increase analytical power across the entire Khoros experience. Learn about our recent product enhancements and check out what’s coming soon on the Khoros Roadmap.
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How to Build and Release Perfected Products
Centercode
JANUARY 22, 2021
But anyone who uses any piece of technology, from software to smart appliances to the connected features in your car, knows that a product doesn’t have to be perfect to be good, even great. A perfected product doesn’t stop at functional — it provides an amazing user experience. No such thing.”
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Alchemer Acquires Apptentive, Market-Leading Mobile Feedback Platform
SurveyGizmo
JANUARY 4, 2023
January 4, 2023 – Alchemer – a global leader in experience management and enterprise feedback technology – announced today the acquisition of Apptentive, the industry leader in mobile feedback technology. Acquisition expands Alchemer’s ability to help brands close the loop with their customers. LOUISVILLE, Colo.
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Centercode Is Powering Up These 4 Roles in Product Development
Centercode
APRIL 1, 2021
Investing in product analytics, quality testing, user experience, and market research are absolutely essential to building a good product. That takes a few critical steps: Get it out of Engineering and into the hands and true environments of targeted users. Capture feedback from those targeted users and turn it into insights.
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How to User-Proof Your Product Strategy
GetFeedback
MAY 4, 2018
Though technology has undoubtedly made our jobs easier and improved the overall customer experience , it’s also distanced us from the people we serve. This is especially true for product teams, who are increasingly separated from the end users they’re building for. Rethink how you prioritize feature requests.
Scale or fail: building an infinite feedback loop
Thematic
APRIL 13, 2023
This left users frustrated by the lack of response, which in turn impacted our user experience and overall product satisfaction scores. We wanted to ensure that ALL product teams were leveraging ALL customer feedback to make informed business decisions when prioritising roadmaps. Dealing with data overload! Why Thematic?
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Innovating IP management: Making FoundationIP even better
Clarivate
DECEMBER 12, 2023
Read on to learn about some of the highlights: Greater integration There is now an easier way to integrate FoundationIP into your firm’s broader technology ecosystem, thanks to our implementation of REST API. Users can now generate Word forms in seconds instead of minutes or hours, saving valuable time and increasing productivity.
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3 Ways to Convey CX Needs to Your Executive Leadership Team Using Research and Empathy
Customer Bliss
NOVEMBER 15, 2018
For Samantha and her team, the question they had to ask was, how do you maintain relationships with your customers, with 20th-century technology and thinking? Samantha enlisted the help of her user experience team to put together a comprehensive audit. They set out to understand the full assessment of problems silo by silo.
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Product Led Success: The Professional’s Handbook – An Introduction Blog
Gainsight
NOVEMBER 10, 2021
Now, as technology booms and the SaaS market has become more and more competitive, companies rely heavily on retention and need to deliver value through the product experience. And with the rise of freemium models, trials, and subscriptions, users usually dive into the product long before they make long-term investments. .
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Product validation: Using customer feedback analytics to build a roadmap
Thematic
MARCH 22, 2022
Feasibility testing User validation: Usability & desirability Feasibility testing Feasibility testing explores the logistics of bringing your product to market. For digital products, you’ll focus on whether your idea is buildable: is the technology currently available to make it a reality?
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Kano Model: Decoding Features for Customer Satisfaction
SurveySparrow
NOVEMBER 28, 2023
Quality Improvement: Continuously improving existing features for a better overall experience. Innovation and Technological Advancements: Embracing cutting-edge technologies to stay ahead. User Experience Enhancements: Improving overall user experience with faster, intuitive, and advanced features.
Why Traditional CX Programs Earn Low Scores from Their Clients
CX Workout - Ideas Blog
NOVEMBER 3, 2020
3) Little connection between the Employee Experience and Customer Experience. For example, why do businesses still support siloes between Customer Experience (CX), Data, Digital, Employee Experience (EX), Enterprise Technology, Human Resources, and Marketing? In 2018, Gartner suggested that CX is a people problem.
Guest Blog: How to Use FM Machine Learning and AI to Improve the Customer Experience
ShepHyken
JULY 12, 2019
He shares some examples of how this technology can be a difference-maker. At the heart of this is the need to create better customer experiences and deliver new services. Infusion of new technologies is critical, and this is where machine learning and AI prove their value. Understand Your Facilities Through Data Collection.
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Product-Led Growth Index 2022
Gainsight
JULY 1, 2022
This model uses the product as the primary vehicle to drive end-to-end value realization, build consumption-based pricing, prioritize the product roadmap to optimize customer outcomes, and unlock organic expansion using self-serve provisioning. . Of companies that use product experience data, 57% use it to develop product roadmaps.
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IDC MarketScape Cloud CCM 2022 Highlights Quadient’s Broad Portfolio
Quadient
JUNE 22, 2022
The shift to digital-first strategies requires modern customer communications management (CCM) platforms that offer omni-channel design, delivery, and personalization capabilities to deliver the competitive customer experience organizations need. He joined Quadient in 2019 and leads the portfolio vision and roadmap for Quadient CXM.
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Should You Use a Freemium SaaS Model to Sell Your App?
Totango
SEPTEMBER 17, 2021
We’ll also consider how technology can help you optimize a freemium model to maximize its advantages and minimize its weaknesses. A January 2021 survey by the Technology and Services Industry Association (TSIA) found that 55% of technology providers now use freemium offers. Informs Your Product Roadmap.
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What is Product Concept: Meaning, Importance and Types
SurveySparrow
NOVEMBER 29, 2023
Our tracker empowers users to achieve their fitness goals with advanced heart rate monitoring, sleep tracking, and personalized workout recommendations (Yes, you guessed it right. The sleek design and seamless integration with mobile apps enhance user experience. These are the features).
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Customer Experience Insights: A Comprehensive Guide for Companies
SurveySparrow
JULY 20, 2023
Every interaction, every click, every purchase, they’re leaving a trail of breadcrumbs known as ‘Customer Experience Insights.’ ’ This isn’t just data; it’s a roadmap to creating a brand that resonates, a service that satisfies, and a product that’s not just bought but loved.
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How product experience drives Net Revenue Retention
Gainsight
SEPTEMBER 30, 2022
Companies use an average of 75 technologies to manage everything from business intelligence to web conferencing and gathering e-signatures. What Is Product Experience? It’s a subcategory of user experience (UX) that involves monitoring customer behavior within the product, using engagement, feedback, and analytics.
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Why the SaaS Downturn Will Accelerate Product-Led Growth
Gainsight
JUNE 30, 2022
But there’s good news, too: every market downturn ultimately forces businesses to evolve in new directions and find new ways to drive technological and financial efficiency. Product data and user feedback can surface where customers get stuck at a particular point in their journey. That’s the bad news. Maximizing revenue.
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15+ Best Mobile In-App Feedback Tools
ProProfs Chat
DECEMBER 17, 2021
Survey design is crucial for the user experience. Offering mobile-friendly surveys will certainly elevate the user experience and the respondents will be happy to provide accurate details. . Improvements always exist that come as valuable opportunities to elevate user experience and make it a better product on the whole.
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4 Key Elements of Testing VR
Centercode
JUNE 4, 2019
Experiencing technology firsthand is central to our mission here at Centercode. You would want to examine how all of these pieces work together and how they affect the user experience as a whole, rather than testing each piece separately. Was it entirely in the name of research? I’ll let you decide that one.
2020 Changed Your Customers: Here’s How to Win Them Over
Centercode
FEBRUARY 11, 2021
And in the realm of technology, Centercode research revealed that 55% of consumers planned to skip in-store shopping completely and purchase new tech devices online — an 8% increase from 2019. Market research, quality testing, user experience, and product analytics are absolutely essential to building a good product.
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Collaborate 19 JDE Recap & Resources
Circular Edge
APRIL 17, 2019
From COLLABORATE’s move to San Antonio to CE’s expanded Platinum Elite partnership with Quest to the customer successes and digital transformation stories highlighted in the JD Edwards keynote, roadmap and other educational sessions, the week was full of themes of journeys and continuous innovation with E1 9.2. Resources: JDE E1 9.2
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Collaborate 19 JDE Recap & Resources
Circular Edge
APRIL 17, 2019
From COLLABORATE’s move to San Antonio to CE’s expanded Platinum Elite partnership with Quest to the customer successes and digital transformation stories highlighted in the JD Edwards keynote, roadmap and other educational sessions, the week was full of themes of journeys and continuous innovation with E1 9.2. Resources: JDE E1 9.2
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40 How to Enhance Digital Product Experience with Customer Journeys
Pointillist
NOVEMBER 18, 2021
There’s now more pressure than ever to digitize product experiences and create efficient, intuitive digital self-service opportunities for consumers. Product leaders prioritize user experience and rely on product analytics tools to determine which initiatives will improve key metrics like adoption, usage, satisfaction and more.
A to Z Guide to Customer Experience Definitions and Terms (Updated)
Lumoa
FEBRUARY 9, 2023
Actionability is also, as we believe, one of the essential aspects of customer experience management. software bug fixes, wrong information corrected on the website) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. Why is NPS ® going up or down?
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Time for Manufacturers to Retool their Communications
8x8
OCTOBER 17, 2018
The result is that 70% of manufacturers trying to transform the digital operations of their business will fail to reach full potential due to outdated business models and technology, according to IDC. . So why invest in new communications technology? The answer becomes even clearer with three additional points: User Experience.
Customer Service Automation 101
Solvvy
JULY 13, 2022
Also, 62% of survey respondents say experience with one industry influences their expectations in others. As companies strive to make the customer experience more personal and empathetic, could the answer be customer service automation? With the right technology and tools, the answer is yes. One pervasive problem is staffing.
Keeping the ‘Phone’ in ‘Smartphone’: Your NPS Depends on It
Guavus
FEBRUARY 17, 2022
Because when you achieve that goal of combining innovation with a rich user experience, things that used to be perceived complicated or unreachable become fluid and easy to process. Here are some key dos and don’ts for MNOs to close the loop on customer experience. A relief that requires patience.
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Taking a Customer-First Approach
Bold360
AUGUST 1, 2018
Through those conversations, we learn so much about how these forward-thinking companies are approaching the customer journey, thinking about new technologies like AI and, of course the challenges they face. I want to modernize our customer journey with new channels and technology but I’m worried about a disconnected user experience.
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Four Ways to Evolve Your Durable Growth Strategy
Gainsight
OCTOBER 6, 2022
New tools in Gainsight PX make it easier than ever before for companies to improve onboarding experiences, offer support, collect feature feedback, and drive greater product adoption. new templates, and new in-app content recommendations to create more delightful user experiences and drive adoption. Scale with digital.
How Chief Product Officers should respond to the evolving economic landscape
West Monroe
JUNE 1, 2023
Investing in the right platforms to track product use and adoption can yield insights that inform decision-making and roadmap tradeoffs and drive day-to-day operational efficiencies. Increase data fluency Data is essential to a CPO’s success. Features that were “sticky” at first had lost their luster.
Dear CEO: Who is the “Chosen One” who will spearhead your customer-first initiative?
Wootric
MARCH 1, 2020
An established SaaS company that’s moved beyond the startup phase wants to unite its various customer Experience efforts. The goal is a unified view of the customer journey, and the implementation roadmap looks something like this: Switch support service + send CSAT surveys after each closure. Upgrade the NPS program.
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Understanding the Customer Satisfaction Index and How to Measure It
Solvvy
OCTOBER 25, 2022
Quantifying customer feedback on areas of your business – such as product quality, prices, user experience, and the effectiveness of live support – allows you to calculate the index for your business. . Technology, 94%. Train Your Employees on How to Improve Customer Experiences. Financial services, 90%.
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