services business-operations 
CSM Magazine
OCTOBER 18, 2021
Just like anything in life, successfully running a business is all about simplifying processes and eliminating complicated steps. Working smart is better known in business jargon as streamlining. Today, there are countless processes involved in running a business, and they all go way beyond just upgrading production sequences.
InMoment XI
APRIL 25, 2024
Did you know that over half of financial services consumers say they have low trust in their provider? Financial services providers are tasked with a unique challenge. So it is up to the organization to earn that trust and prove to the consumer that they are deserving of their business and can be trusted with their finances.
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InMoment XI
APRIL 24, 2024
In the dynamic landscape of healthcare, where patient care is paramount, the role of healthcare contact centers has emerged as a vital component in ensuring seamless communication and efficient service delivery. InMoment’s conversation analytics software offers a solution by expediting the process and delivering enhanced results.
InMoment XI
JANUARY 16, 2024
Artificial Intelligence (AI) is being used by more and more businesses every day. Specifically, the world’s leading brands have begun using contact center AI to create a more efficient and effective customer service experience. Many businesses with a contact center would benefit from using AI. What is Contact Center AI?
Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster
As businesses strive for success in an increasingly digitized world, delivering an exceptional customer experience has become paramount. This webinar with CX master Steve Pappas will unravel how conversational AI is transforming business-customer interactions and contact center operations globally.
InMoment XI
FEBRUARY 8, 2024
Whether that be through cost-saving measures, increased operational efficiency, or strategic initiatives to boost revenue, the pursuit of financial success is a constant in the business world. As you look to improve your business, consider contact center optimization. What is Contact Center Optimization?
InMoment XI
JULY 5, 2022
Many restaurants, including quick service restaurants (QSRs) are overwhelmed by the impact of online reviews. As of last year, close to 214 million reviews have been posted to Yelp, and 45% of consumers say they’re likely to read a business’ reviews there before visiting. Step #1: Create Operational Consistency.
Speaker: Sofia Burton & Tiffany O'Malley from SmartAction
Virtual agents are an expansion of your best live agent — and they can cut operating costs on average of 66%. To convince stakeholders, one must develop a business case for conversational AI in the first place. How do you make a real case for implementing self-service in the contact center? Demonstrating those best use cases.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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