TechSee

APRIL 3, 2018

Technology-based customer retention solutions provide powerful platforms and fresh approaches, and most importantly, practical frameworks and processes to successfully engage with customers at scale. Customer churn in the age of information is a fact of life for every business in every industry. Customer churn formula.

Customer Retention 141

Customer Retention Technology Multi-Channel Customer Satisfaction 141

Gainsight

SEPTEMBER 8, 2023

That’s why Gainsight, in partnership with Benchmarkit (formerly called RevOps Squared), surveyed over 750 CS professionals to understand capacity and compensation trends across the org chart. Digital Customer Success Is the Solution for Scale Another major finding of our recent survey? But wait, there’s more! Need a TL;DR?

2023 52

2023 Customer Success Chief Customer Officer Customers 52

Gainsight

APRIL 21, 2022

If your company has its eye on the sacred hypergrowth status and you are investing in product-led growth, Gainsight has good news for you. 2022 has already been quite the year. Since 2021, we have seen more product-led hypergrowth than in years past. Product Experience . Creating a Product Roadmap? Ask Yourself These Questions.

2022 52

2022 Government Magazine 2021 52

SurveySparrow

JANUARY 22, 2020

Finding a customer success executive nescient of a platform like Gainsight would be quite a task, that’s how popular the customer success software is! Finding a customer success executive nescient of a platform like Gainsight would be quite a task, that’s how popular the customer success software is! Are they, your customers, happy?

2020 72

2020 Customer Success Demo Definition 72

Gainsight

MAY 23, 2019

In addition to the exciting announcement of the Gainsight Customer Cloud at Pulse 2019 and new offerings that include Gainsight CDP, CX and RO, our product leaders also shared an incredible list of innovations to our existing products. Gainsight PX. Triggered PX engagements from Journey Orchestrator within Gainsight CS.

2019 75

2019 Presentation Insights Engagement 75

SurveySparrow

SEPTEMBER 20, 2021

Imagine it’s your birthday, and you’re inviting everyone (except that annoying couple) to your party. Of course, as the host, you would want to make sure that your guests are enjoying themselves in every way. That is what experience management is about. However, capturing and improving experience is almost impossible without tools.

2021 52

2021 Management Multi-Channel Omnichannel 52

Gainsight

JUNE 11, 2021

The results are increased engagement, increased productivity, and better solutions. If you tuned in to Pulse Everywhere Day One or Day Two , you might have noticed that we’re big fans of “Lightning Round” questions. We even had Mindy Kaling do some word associations at the end of her session! Human-First Customer Success.

Chief Customer Officer 91

Chief Customer Officer Customer Success 2021 Customer Centricity 91

Wootric

DECEMBER 21, 2018

We also emphasized that focus of next 12 months would be to add more intelligence to our product offerings and briefly talked about the new AI-powered enhancement to our product, Wootric CXInsight. We developed an NLP solution that is uniquely powerful. Focus on Machine Learning has paid dividends for our customers.

2018 67

2018 E Commerce E-support 2019 67

CSM Practice

FEBRUARY 20, 2020

The solution to this challenge is to switch to a proactive data-driven customer success engagement model that allows for better optimization of customer success efforts. The solution to this challenge is to switch to a proactive data-driven customer success engagement model that allows for better optimization of customer success efforts.

Customer Success 52

Customer Success Engagement 2014 Customer Centricity 52

Gainsight

OCTOBER 22, 2018

Today we announced that Gainsight is acquiring Aptrinsic. I couldn’t be more excited to start working closely with Aptrinsic’s CEO and co-founder Mickey Alon. I’ve come to respect Mickey deeply as a thought leader, and his vision for how to help his customers is very aligned with ours. I need to scale.”. Why do you need to scale?”.

Chief Customer Officer 51

Chief Customer Officer Customer Success Roadmap Definition 51

ChurnZero

JANUARY 4, 2019

We’ll see more applications of AI in Customer Success, but these will mostly be behind-the-scenes. As the chatbot craze subsides, I anticipate behind-the-scenes AI to become a major trend in 2019. Let’s talk 2019 predictions. the stuff that Customer Success teams are really meant to do).

2019 73

2019 Customer Success 2018 Chief Customer Officer 73

Gainsight

NOVEMBER 16, 2022

Intelliflo won the Defender Award, which recognizes the company that used Gainsight to identify areas of potential risk to the business in order to increase product adoption, improve retention, accelerate expansion, and decrease churn. Without further ado, let’s introduce the Pulse Europe 2022 GameChanger Award Winners. .

2022 52

2022 Guest Experience 2012 Hospitality 52

ChurnZero

JANUARY 4, 2019

We’ll see more applications of AI in Customer Success, but these will mostly be behind-the-scenes. As the chatbot craze subsides, I anticipate behind-the-scenes AI to become a major trend in 2019. Let’s talk 2019 predictions. the stuff that Customer Success teams are really meant to do).

2019 49

2019 Customer Success 2018 Chief Customer Officer 49

Gainsight

MAY 18, 2023

On day 2 of Pulse 2023, we’re FIRED UP about exciting news from some of the most innovative Gainsight teammates. The team made some showstopping announcements, from an amped-up AI engine under the hood of the Gainsight platform to personalized, effective ways to engage customers and drive value throughout the digital customer journey.

2023 52

2023 Chief Customer Officer Customer Journey Customer Success 52

Gainsight

JUNE 14, 2023

Unless you’ve been living underground clinging to a low-fi lifestyle, then you’ve likely heard of the AI-powered revolution taking the world of Customer Success and Community by storm: Digital Customer Success , or DCS for short. So what’s the foundation of this strategy? Digital Hub has all the capabilities of inSided.

Competitive Advantage 52

Competitive Advantage Metrics 2023 User Experience 52

SmartKarrot

JANUARY 5, 2022

Thanks to the untiring zeal of its passionate community, Customer Success has grown to become the phenomenal force that it is today. Here’s our Top 50 Customer Success Influencers list for 2022 celebrating the inspiring visionaries and trailblazers who are helping shape the field and its future evolution. Lincoln Murphy. Rick Adams. Peter Armaly.

Customer Success 23

Customer Success 2022 Chief Customer Officer B2B 23

Gainsight

AUGUST 4, 2023

Generative AI is an unstoppable force, rapidly transforming the world around us as we know it. Every industry is feeling the implications of generative AI, as the technology poses a truly revolutionary breakthrough in a decades-long effort to develop deep learning models. I think this is going to accelerate a lot because of AI.”

Customer Success 52

Customer Success Customers Technology Interaction 52

Answer Dash

MAY 8, 2018

It seems like something from a different lifetime, but I still remember the old days when sales was all chalkboards, steak knives, and “gut feeling.” Okay, well maybe chalkboards were before my time. Also, I’m vegetarian and don’t really need steak knives. But gut feelings—those were definitely the name of the game back in the day! It doesn’t scale.

Customer Success 89

Customer Success E-support Sports Metrics 89

Gainsight

JUNE 10, 2021

Here at Gainsight, I guess you can say I’m pretty much living the Product Marketer’s dream, having such a vibrant and active community and a stage like Pulse to showcase our own new features and capabilities each and every year, as well as our amazing team who builds them. And this year’s Pulse Everywhere is no different.

Customer Success 52

Customer Success Management Net Promoter Score NPS 52

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. It is now considered to be the key brand differentiator and a critical factor for your brand’s success and revenue growth. LinkedIn : [link]. LinkedIn : [link]. Website : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

SmartKarrot

FEBRUARY 15, 2022

He is the owner of CTS Service Solutions, a customer experience firm that grew out of his blog ‘Customers That Stick.’ A look back at the past few years reveals the many significant changes in the world of customer service. The credit for these changes goes to the customer service experts who helped redefine the industry. Annette Franz.

2022 10

2022 Customer Service Social Media Customer Centricity 10

ChurnZero

DECEMBER 18, 2018

By combining the power of our AI-powered SaaS platform with a focus and dedication to customer success, we are turning our customers into heroes within their marketing organizations, which ultimately drives our own success.” – Julia Stead, VP of Marketing at Invoca. Instructure. JDA Luminate.

2018 40

2018 Net Promoter Score 2017 Document 40

CustomerSuccessBox

FEBRUARY 20, 2022

On a general note, business uses customer health score for reasons like, To find out the product power users – The ones who are most engaged are the ones who put in more revenue in the stream. There is a lot of data collected but deriving insights from its relations can give out valuable information. If you wonder, is this astrology?

Measurement 52

Measurement 2022 Customer Success B2B 52

Storyminers

JULY 6, 2020

So much so, we built an AI tool to help automate the low touch, mundane tasks support teams are inundated with. We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. Thought leaders come in all shapes and sizes. This is especially true in the customer service industry.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

So much so, we built an AI tool to help automate the low touch, mundane tasks support teams are inundated with. We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. Thought leaders come in all shapes and sizes. This is especially true in the customer service industry.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

CustomerSuccessBox

MAY 16, 2022

Since you choose to read this blog, I suppose you already know the gravity of Customer Success in a B2B SaaS business. The crux of providing a great customer experience to the customer lies in maintaining great customer health throughout the entire customer lifecycle. And this is where Customer Success management software comes to your rescue.

2022 52

2022 Customer Success Management Metrics 52

SurveySparrow

MAY 31, 2023

SurveySparrow: SurveySparrow is easily one of the most powerful SurveyPlanet alternatives on the market. Top Features: Survey types: NPS, CES, CSAT, chat surveys, single-page, offline, AI surveys and more. Looking for SurveyPlanet alternatives? That’s where we come in. The platform is free-to-use.

E-support 52

E-support Social Media 2023 NPS 52

Gainsight

MARCH 19, 2024

In case you missed it (somehow), Generative AI has taken the world by storm. In the realm of B2B software, Gen AI holds immense potential to transform the way companies interact with their customers, stakeholders, and users—and even the way companies develop products. Let’s dive into Stokowski’s thoughts on Gen AI in 2024.

B2B 52

B2B 2024 Innovation Roadmap 52

Gainsight

MAY 18, 2023

These champions of efficiency combine the strengths of digital experiences and human expertise to power healthy customer life cycles at scale. These champions of efficiency combine the strengths of digital experiences and human expertise to power healthy customer life cycles at scale. Alteryx Alteryx is truly a powerhouse in digital.

2023 52

2023 2022 Customer Success Customer Journey 52

Gainsight

JULY 21, 2022

Leading customer success (CS) organizations use data to drive strategies and tactics that help customers achieve their desired outcomes and, ultimately, renew or expand their subscription. . I know what you’re thinking—using data to drive business outcomes, what a novel concept. . What data points, from what sources are helping drive decisions?

Customer Success 59

Customer Success Customers Sales Demo 59