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Experience Investigators by 360Connext
JULY 7, 2020
Customer journey maps are tools to solve your business challenges. And tools are only used when everybody understands how to use them, and what problems they’re designed to solve. What Problems Can Customer Journey Maps Solve? Because they solve three key problems: Siloed experiences lead to unhappy customers.
One Millimeter Mindset
DECEMBER 8, 2021
Solve Post-Pandemic Complex Problems together. Post-pandemic business environments favor people, like you, who think about problem-solving differently. Are you finding that you are solving more problems, often with less people resources? Take your next steps towards post-pandemic complex problem solving today.
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Experience Investigators by 360Connext
JANUARY 28, 2020
The post How Do You Solve 2020’s Most Common CX Problems? If we and others work hard to create successful, easy, joyful experiences for our customers, they will repay us with loyalty, increased sales, and even their advocacy. What a gift! Start Here. appeared first on Experience Investigators.
One Millimeter Mindset
MAY 4, 2021
Rate your problem solving acumen, on a 1-5 scale. For starters, are you satisfied, fulfilled, enthusiastic, and proud of how you solve problems? Next, how satisfied, fulfilled, enthusiastic, and proud is your team of your contributions to how they collectively solve problems? Is it lousy, mediocre, meh, good, or great?
Speaker: Shawn Phillips, CCXP, Head of Growth and Innovation
In this exclusive webinar with Shawn Phillips, you'll learn how great organizations are: Using AI tools to go deep into understanding their customers Building unique journeys to ensure customers solve their problems in the way that they want Doing all of this simultaneously with a low cost to serve Don't miss this session!
One Millimeter Mindset
JUNE 16, 2021
What problem solving solutions reside inside your professional toolkit? How about some new tools for your professional arsenal to solve complex problems? During my professional innovation keynotes , workshops and coaching, you and I explore how you solve problems: your own, your team’s, your employers’, your clients’.
TechSee
JANUARY 8, 2019
Customer service problem solving examples. Contact centers can choose co-browsing, screensharing or live video assistance for engaging their customers visually in order to solve customer service problems examples , such as resolve billing, payment or proof-related issues. and that just might result in churn. Co-Browsing.
Advertiser: ZoomInfo
As a recruiter, staffing candidates correctly is a critical element of the process. Your number one goal revolves around this: placing the right candidates at the right job. For recruiters to build their pipeline and search for the next candidate, they need to ensure they have access to the most accurate data on the market.
Advertiser: ZoomInfo
You can solve your recruiting problems using new tools and data specifically designed to help do your job: find top passive talent and fill those open reqs – faster than you thought possible. The good news?
Advertiser: ZoomInfo
Whether you need to improve lead response times, boost adoption of core tools, improve lead qualification, or target and automate your GTM motions, you’ll find examples of how revenue teams are solving some of the toughest problems in modern business.
Advertisement
Your customer service agents are the voice of your brand and have a huge impact on every stage of the customer journey – and yet the agent experience is still often overlooked. Find out the top 6 CSR complaints at work and how you can resolve these issues with an omnichannel customer service platform.
Speaker: Conference Speakers
The Human Factor: Blending AI, Insights, and Conversations to Solve Customer Pains. Customer Data Management for Employee Empowerment & Intelligent Experiences. Operationalizing Voice of the Customer and Empowering the Frontline. Lunch is on us for qualified attendees when you attend our event! Save your spot.
Speaker: John Goodman, Vice Chairman, CCMC, Customer Care Measurement & Consulting
And as we've turned to tech to solve our customer support problems, our internal service providers have fallen into disrepair. All aspects that is, but one: customer complaints. Too often, CSRs use technology as a crutch rather than a tool, and it's starting to show--57% of customer rage results are technology-based.
Speaker: Brian Morin & Helena Chen from SmartAction
More and more customers are looking to solve their own issues without human intervention. Self-service is on the rise. Enter a conversational AI solution for your contact center. AI virtual agents can help resolve a lot of routine and repetitive interactions, but not all are created equal.
Speaker: Curtis Bingham, CEO, Chief Customer Officer Council
Ways in which you can identify the critical drivers of "Ease of Doing Business"—and how to engage employees to solve problems. Tune in on January 15th and learn about things such as: How a focus on "Ease of Doing Business" can yield greater near-term gains than loyalty. How you can measure "Ease of Doing Business" & customer effort.
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