Totango

MARCH 30, 2021

Totango was fortunate to have the opportunity to speak with Wisr’s VP of Customer Success Christine Knific in a fantastic webinar about how the company tackled this tremendous task and came out on top. Watch the Webinar: Steps to Scale Your Customer Success Operations Overnight. 8 Steps for Scaling Customer Success.

Customer Success 118

Customer Success Webinar 2020 Customers 118

CloudCherry

SEPTEMBER 19, 2018

Social media, online reviews, product ratings—these platforms have transformed into the customer’s soapbox, empowering them to speak freely about a brand’s strengths and faults. Webinar: 14 Hacks to Fast Track Your CX Budget Approval. Want to learn more about proving ROI and getting executive team buy-in?

ROI 256

ROI Financial CEM Metrics 256

CloudCherry

SEPTEMBER 19, 2018

Social media, online reviews, product ratings—these platforms have transformed into the customer’s soapbox, empowering them to speak freely about a brand’s strengths and faults. Webinar: 14 Hacks to Fast Track Your CX Budget Approval. Want to learn more about proving ROI and getting executive team buy in?

ROI 225

ROI Financial CEM Metrics 225

Alida

JUNE 15, 2018

In a recent webinar , Marcus shared his thoughts on elevating the role of UX teams and the biggest trends shaping the industry. Speak the language of business. To show value and ROI, you need to speak the language of business, and that means we got to start talking about metrics” Marcus said. Start to benchmark and evaluate.

User Experience 166

User Experience Webinar Workshop ROI 166

GetFeedback

SEPTEMBER 24, 2019

Speak to the unique value of each stakeholder . In fact, we recently partnered with our friends at Forrester and launched a webinar on how to build a simple and effective VoC program that impacts the bottom line. . The webinar covered: Why VoC is a critical pillar in a strong CX strategy.

ROI 150

ROI Webinar Sales Loyalty 150

Inbenta

FEBRUARY 1, 2024

RESOURCES Webinars Horizn Product Digital Demos Enhancing Your Customer Service with Interactive How-To Demos When customers can’t navigate your products or services, it can be frustrating. To learn more about Inbenta’s powerful customer service tool, join Inbenta for a webinar scheduled for 9 AM ET, Wednesday, February 14.

Interaction 52

Interaction Demo 2023 Webinar 52

CSM Magazine

NOVEMBER 27, 2020

With home-working becoming the norm, a recent webinar, hosted by Insurance Post, asked representatives from Zurich Insurance, Tesco Underwriting, Canopius, and SAS whether they believed traditional contact centres would ever return. Reports from the front lines. However, finely-tuned conversational systems can.”.

Insurance 98

Insurance Webinar 2006 2009 98

ClientSuccess

FEBRUARY 15, 2022

It’s no surprise that solid customer success and marketing relationships are crucial to powering marketing initiatives such as case studies, webinars, speaking engagements, events, testimonials, surveys, and more. Webinar: Architecting Your Customer Success Interview Process. Customer Success + Marketing.

Customer Success 81

Customer Success Webinar Presentation Touchpoint 81

CSM Magazine

NOVEMBER 24, 2021

Reuters Events are excited to announce the final service & experience webinar of 2021: ‘Supercharging Customer Care: Optimizing Experiences to Drive Business Growth’ featuring senior leaders from EXPO2020, Hootsuite, Getaline Ecommerce & Customer Service Culture! Register now to join live or pre-order the recording!

Customer Care 52

Customer Care Webinar 2022 2021 52

Lithium

APRIL 5, 2022

Chat more, sell more: How conversations unlock revenue In this on-demand webinar, you’ll see how brands can do more than just support with their chat offerings. Webinars & Events Some event areas are limited to Khoros customers only. Communities. Community Analytics: Group Hub Name Filter We have added a filter for Group Hub Name.

Return on Investment 97

Return on Investment E-support Webinar Contact Center 97

SurveyGizmo

JUNE 1, 2022

Because Alchemer powers so many Customer Experience (CX) programs, our Success Department spends a lot of time speaking with CX leaders. At Alchemer, we have been using webinars and blog posts to bring these CX success stories to you. Check out our webinar page to watch on-demand. Now, we want to make it even easier.

Webinar 52

Webinar Blog Feedback Technology 52

Lumoa

JUNE 2, 2022

In one of our latest webinars titled How to Use Customer Feedback to Drive Action , we pose a sustainable strategy to solve the challenge of transforming mass reviews into information that can be used while making key company decisions. When you send a survey to consumers you’re giving them the ability to speak.

Feedback 83

Feedback Touchpoint Webinar Customers 83

Experience Investigators by 360Connext

JUNE 17, 2015

They speak the language of data as if it were their mother tongue. I’m a Certified Customer Experience Professional (CCXP) and I’ll be sharing some of my best tips in our next webinar. There are gems there about ways to delight your employees and customers. Take notes! Many of my clients are proficient at data-ese.

Customer Experience 251

Customer Experience Social Media Metrics Call Center 251

Beyond Philosophy

MAY 3, 2017

But to make change in an organization, you’ve got to be willing to speak truth to power. I see this reluctance to speak truth to power as a bigger problem in the UK than in the U.S. How to Speak the Truth Diplomatically. The post Speaking ‘Truth to Power’ appeared first on. Share your comments in the box below.

Consulting 133

Consulting Sports Leadership Culture 133

Gainsight

JANUARY 6, 2023

We compiled our best product experience resources from last year, including blogs, ebooks, webinars, and more. Product Usage Analytics: Actions Speak Louder Than Words. .” If your company has its eye on product-led growth, Gainsight has good news for you. Product Analytics. Using Product Analytics to Drive Product Roadmaps.

2023 52

2023 Roadmap Webinar Metrics 52

COPC

FEBRUARY 15, 2023

Webinar: Service Journey Thinking Learn our comprehensive approach to helping brands improve customer satisfaction and loyalty throughout the service journey. Watch the Service Journey Thinking Webinar Understand Drivers & Expectations It is best first to understand what prompts customers to contact you.

E-support 85

E-support Competitive Advantage Webinar Loyalty 85

Heart of the Customer

NOVEMBER 28, 2017

Join me for a live webinar that I get to be a part of on December 13th at 11am PST/2pm EST. I will be speaking with Nicole Geosits, Manager of Customer Happiness at Acuity Scheduling, and Kaan Ersun, SVP of Marketing at Solvvy, for a Solvvy webinar sharing how you and your company can win more business […].

Webinar 74

Webinar Marketing Management Customers 74

Totango

NOVEMBER 1, 2021

Recently, Totango had the opportunity to speak with two rock star CS leaders to hear their stories and learn some of their tips and best practices. Here are some key takeaways from this great discussion and be sure to watch the full webinar below. 5 Key Takeaways.

Customer Success 98

Customer Success Webinar Leadership Communication 98

ClientSuccess

JANUARY 3, 2023

Learn more about the power of building trust with your clients in this webinar. At the end of the day, a customer’s willingness to refer your company or product speaks volumes about their satisfaction. This can help you create solutions that meet the needs of both potential and existing customers alike.

Net Promoter Score 81

Net Promoter Score Reference Loyalty Customer Confidence 81

Solvvy

APRIL 11, 2022

In a recent webinar , Aly Klidies , Marketing Manager at Solvvy, talks with Customer Experience Designer and Master De-escalation Instructor, Myra Golden , to discuss how customer service agents can bring down the temperature during tense conversations when customers’ feelings are running high. So how can we de-escalate angry customers?

Webinar 91

Webinar Customers Customer Service Customer Confidence 91

Totango

JUNE 30, 2020

Segment your customers and offer informative webinars and other events that deliver messages that speak to them and where they are in their journey. Invite customers to upcoming free training webinar series. Provide virtual community events to promote new ideas and share best practices.

Communication 126

Communication Webinar Metrics Customer Retention 126

Education Services Group

SEPTEMBER 23, 2022

.): I think of participation bias to be in multiple forms of Voice of the Customer, from which customers choose to speak out in reviews, support, etc., and that those humans might be a specific segment that is motivated to speak out. . So, there are people, Marley and I are two of them, who are happy to speak our minds.

Customer Retention 52

Customer Retention Webinar Customers Feedback 52

Confirmit

APRIL 22, 2020

Register to the webinar for your region. In this webinar, we’ll explore how you can understand the issues that cause roadblocks, pre-empt objections and speak the language of the wider business to gain buy-in and seek suitable alternatives. Voice of the Customer Featured Webinars. Australia: 28th April @ 11am AEST.

Webinar 52

Webinar Customer Experience Customers 52

Totango

MARCH 8, 2022

Hosting CS webinars, teleconferences, and seminars. Participants can join their Slack forum by submitting an online form, which includes the option of requesting to speak at the group’s next event. Supporting CS research. Showcasing and reviewing CS software. Offering career advancement tips for CS professionals.

2022 115

2022 Customer Success White Paper Social Media 115

Confirmit

APRIL 3, 2020

Register to the webinar for your region. In this webinar, we’ll explore how you can understand the issues that cause roadblocks, pre-empt objections and speak the language of the wider business to gain buy-in and seek suitable alternatives. Voice of the Customer Featured Webinars. Australia: 28th April @ 11am AEST.

Webinar 52

Webinar Customer Experience Customers 52

SaleMove

MARCH 26, 2020

However, in these trying times, people need the comfort and support of being able to speak with an agent about their finances and personal information now more than ever. Be our guest; watch a recorded webinar on quickly enabling home agents. How Can Glia Help Your Business and Your Customers?

Contact Center 52

Contact Center Webinar Demo Customer Service 52

Playvox

JUNE 10, 2022

CTA: Check out the on-demand webinar full of tips and tricks to make coaching contact center agents more effective. Listening to one of their own calls can be enlightening to agents, who may not have realized they were speaking so fast or sounding so bored when interacting with customers. Coaching Tips for Contact Center Agents.

Contact Center 69

Contact Center Sports Average Handle Time Webinar 69

BirdEye

OCTOBER 3, 2023

Access the webinar here. Baer highlighted startling data on just how rarely people actually speak up when dissatisfied. Baer is the author of the bestselling book “Hug Your Haters” and has consulted with over 700 major brands on improving customer experience. Want to hear the full conversation?

Customer Experience 105

Customer Experience Social Media Feedback Loyalty 105

Totango

NOVEMBER 1, 2021

Recently, Totango had the opportunity to speak with two rock star CS leaders to hear their stories and learn some of their tips and best practices. Here are some key takeaways from this great discussion and be sure to watch the full webinar below. 5 Key Takeaways.

Customer Success 85

Customer Success Webinar Leadership Communication 85

ChurnZero

JUNE 2, 2021

SaaS Capital joined us for a webinar to share the results from their 10th annual B2B SaaS benchmarking survey. During the webinar, we cover: A deep dive on 2020 retention and pandemic impacts. If you missed the webinar, you can watch it on-demand. Public investors are a separate animal, and I can’t speak too much to that.

B2B 98

B2B Webinar 2004 2020 98

DemandJump

JANUARY 8, 2021

Through once-weekly e m a ils the tea m speaks directly to their audience about the value of their product, while twice-weekly blog content speaks indirectly to the pain points of their audiences and provides actionable advice. In addition to a webinar once a quarter, they also routinely sponsor events and have booths.

Marketing 98

Marketing E-support Webinar Social Media 98

Kayako

OCTOBER 8, 2015

Founder of CoSupport , and host of UserConf, the only customer support conference, Sarah Hatter will be joining Sarah Chambers, Head of Support here at Kayako for a webinar on Thursday 15th October to discuss the common communication mistakes support teams make. Secure your place on the webinar – click here to sign up now !

Webinar 90

Webinar Communication Books Customers 90

Myra Golden

MAY 13, 2019

I can certainly let you speak to my supervisor, but you know what, Brendan? On Friday, May 31st at 1:00 pm ET I’m facilitating a webinar training to help you prepare your employees to get any angry customer to back down. See the webinar outline. Keep imagining with me for just another minute. Lauren just got a live one.

Webinar 78

Webinar Call Center Customers Customer Experience Design 78

Oracle

OCTOBER 23, 2019

This is a preview of the on-demand webinar, AI for Modern Sales Teams. In the webinar, Minkara shares results from a 2019 survey that Aberdeen conducted asking 369 professionals for the biggest strategic issues they faced. “That essentially speaks to innovation in the area of CX. What keeps sales professionals up at night?

Sales 75

Sales Webinar B2C 2019 75

Confirmit

MARCH 12, 2018

In this webinar, Claire Sporton, SVP CX Innovation speaks to some of the winners of the 2017 Awards to learn more about their Customer Experience program and the impact it has had on their business. Voice of the Customer Webinars. Most importantly (we think!)

Webinar 64

Webinar Insights 2017 Innovation 64

Education Services Group

AUGUST 31, 2022

CCO of Blackbaud, Chris Singh, joined our VP of Customer Success, Peter Armaly for this month’s webinar, to discuss how to embrace the concept of the post-sale environment as an entire ecosystem. Watch the recording of this webinar to catch up on the full conversation! Speakers: Chris Singh , Chief Customer Officer, Blackbaud. .

Webinar 52

Webinar Sales Chief Customer Officer Effort Score 52

Comm100

JULY 6, 2021

Task bots speak to visitors in a friendly and conversational tone. A task bot can be used to gain leads for: Webinars Newsletters Events eBooks Product demos Follow-ups And much more. Gaining new leads is essential to growing a business. Comm100 Task Bot can also be used for meeting bookings. Intelligent routing for helpful support.

Sales 100

Sales Books Connections Customer Journey 100