Playvox

AUGUST 11, 2022

Various teams need insights into customer issues and needs, from the C-suite to product managers, as well as designers, researchers, and marketers. To keep track of consumer data, most customer support teams use chat conversation tags. Inconsistent Chat Tagging. That’s because conversation tagging is subjective.

Insights 83

Insights Article Contact Center 2022 83

BirdEye

AUGUST 31, 2023

Most major platforms have developed a way to offer social media users the ability to buy their favorite products without going to an external site. How do you tag products on Facebook Shops? In such scenarios, Facebook Shops offer cost-effective and efficient channels for businesses to promote their products and boost sales.

E Commerce 57

E Commerce 2023 Social Media E-support 57

BirdEye

AUGUST 1, 2023

Over 75% of small businesses use social media platforms to promote their content, products, and promotional campaigns. If this sounds like something that plagues your business too, it is time to understand the world of social media meta tags. See Pricing FREE DEMO Table of contents What are social media meta tags?

Social Media 52

Social Media E Commerce Information Brands 52

BirdEye

AUGUST 1, 2023

Over 75% of small businesses use social media platforms to promote their content, products, and promotional campaigns. If this sounds like something that plagues your business too, it is time to understand the world of social media meta tags. See Pricing FREE DEMO Table of contents What are social media meta tags?

Social Media 52

Social Media E Commerce Information Brands 52

Eptica

JANUARY 31, 2022

Date: Monday, January 31, 2022 Author: Pauline Ashenden - Demand Generation Manager The three areas to focus on to empower your agents. Tags: Customer Service Agents, Customer experience, ContactBabel research Categories: Best Practice, Trends & Markets. Published on: January 31, 2022. Share this page on: Tweet.

2022 111

2022 Culture Blog Article 111

Joe Rawlinson

AUGUST 12, 2022

You can leverage social media contests to: Spread the word about your giveaway, product, and brand. Run contests that encourage audience participation and, in turn, boost lead generation while promoting your business.For instance, you can host an Instagram giveaway with your newly launched product as the prize.

Social Media 78

Social Media Marketing Fashion Books 78

Steve DiGioia

FEBRUARY 7, 2022

But even one who gives you a line like this; “ Is it really that important that I’m wearing my name tag? A company standard is the “specification of a product or process to be repeatedly and consistently used in the company”, (IGI Global). Are Name Tags Important? ” What is a Company Standard?

Financial 138

Financial Leadership Management Brands 138

TechSee

SEPTEMBER 7, 2021

Warranty management. Managing the end-to-end lifecycle of consumer product warranties – from product registration through warranty claim – is a costly endeavor. However, it enables brands to connect directly with consumers and engage with them throughout their product ownership. safety recalls . safety recalls .

Sales 191

Sales Consumers Technology Contact Center 191

Team Support

MAY 2, 2022

Ticket tags – With tagging you can easily organize tickets and quickly identify common issues. Ticket tags can also be of great use smack in the middle of tickets by enabling you to automatically recommend Knowledge Base articles – depending on the specific tags assigned.

Document 98

Document Download Article Information 98

Eptica

SEPTEMBER 24, 2021

Date: Friday, September 24, 2021 Author: Pauline Ashenden - Demand Generation Manager Why we need to think of the contact centre as a revenue engine. Author: Pauline Ashenden - Demand Generation Manager In the old days, the contact centre was seen primarily as a cost centre. Published on: September 24, 2021. Share this page on: Tweet.

2021 123

2021 Measurement Blog Article 123

BirdEye

AUGUST 25, 2023

Social media is an amazing platform for customers to discover brands, local businesses, and products for their needs. Integrating products and services with popular social media platforms can significantly enhance customer experience in the purchase stage. And that is what social shopping is. This process varies for each platform.

Social Media 98

Social Media E Commerce Advertising 2025 98

Retently

MARCH 16, 2022

With new SaaS companies popping up every day and a customer-centric culture coming into play, there’s (understandably) some confusion about how to manage customer interactions. It seems many of these new companies are struggling to define what Customer Success means, and how their agents (Customer Success Managers) should operate.

Customer Success 164

Customer Success Net Promoter Score Customers Customer Retention 164

Playvox

SEPTEMBER 30, 2022

Lilith Antunovic , customer experience manager at Rentman , found herself experiencing this issue throughout her career — so she set out to change the view of customer service teams within the community. Your team can make the difference between a happy customer and an unhappy one — even if the customer has an issue with the product itself.

Contact Center 67

Contact Center Article Customers Presentation 67

BirdEye

JULY 24, 2023

Customer feedback analysis refers to the process of examining and interpreting the feedback provided by customers about a company’s products, services, or overall experience. With this insight, businesses get a clearer understanding of how customers perceive their brand, products, and services. How your customer support is doing?

2023 98

2023 Feedback Social Media Net Promoter Score 98

Lithium

DECEMBER 6, 2022

How General Motors Found a Best-in-Class Social Media Management Solution with Khoros The GM Social Media CoE needed to find the best listening, engagement and customer care tools to deliver a first-class experience across social for its fans, so they decided to reevaluate GM’s social media management software to better deliver on that promise.

2022 52

2022 Social Media 2023 Roadmap 52

Lithium

JUNE 6, 2023

Care Now Available: Improvements in Smart View Experience in Mobile Care Smart Views filter data based on a specific set of conversations, author tags, applicable work queues, priority, and business hours. What's happening with tags & labels when they're merged in Aurora? Thanks for that, Caroline!

2023 52

2023 Webinar Events Metrics 52

Eptica

JUNE 18, 2021

Date: Friday, June 18, 2021 Author: Pauline Ashenden - Demand Generation Manager 6 ways to improve performance in your contact centre team. Author: Pauline Ashenden - Demand Generation Manager The working experience for staff in your contact centre directly impacts their performance, productivity and well-being.

2021 96

2021 Blog Interaction Management 96

BirdEye

MARCH 5, 2024

Following this, when Birdeye conducted a survey, we found an interesting fact: 81% of businesses manage social media at the corporate level. This, in turn, allows for optimizing social media management practices, ensuring that efforts are aligned with the audience’s needs and preferences.

Social Media 57

Social Media Multi-Channel Insights Brands 57

Eptica

NOVEMBER 1, 2020

Date: Friday, October 30, 2020 Author: Pauline Ashenden - Demand Generation Manager Four benefits to improving customer service by integrating your CRM and telephony system. Categorie(s): Product Customers today expect a high quality, integrated and personalised experience, whatever channel they use to make contact with you.

Customer Service 117

Customer Service 2020 Customer Relationship Management Blog 117

ChurnZero

APRIL 15, 2022

Customers pay for licenses upfront before they can use the product. While this controlled approach paves the way for expansion tied to existing use cases, it doesn’t allow other teams, who may use the product differently, to sample the product and realize its value firsthand. Set up a play for the segment.

ROI 98

ROI Presentation Metrics Sales 98

SurveySensum

JANUARY 24, 2024

One of our long-time SaaS clients, Alice, launched her business a few years ago, and her project management tool skyrocketed as it solved a few drawbacks of existing tools in the market. Initially, Alice was excited about these feature requests from the product feedback surveys. How to Manage Multiple Feature Requests?

Roadmap 52

Roadmap Feedback Demo Customers 52

BirdEye

AUGUST 15, 2022

Manage your reviews 5. Local online marketing is a set of tactics that help advertise your services and products to local customers on the internet. By paying, you can push your business to the top of search engine results when people are looking for products or services in your area. Manage your reviews.

Marketing 98

Marketing Social Media Competitive Advantage Events 98

CSM Magazine

JULY 14, 2022

As a result, Instagram has become not only a powerful marketing tool but also a reputation management tool. From your employees making your product, it can engage your audience like never before. Partnering with influencers can allow you to advertise your product through an understanding that people trust. Say you sell clothing.

Customer Service 59

Customer Service Social Media Advertising Customers 59

Lithium

JUNE 27, 2023

There is much to explore with generative AI as it is still very new, but we will experiment and are planning on incorporating new technologies into our products. These tools can be leveraged for suggestions on how to improve the content, tag your content for search optimization, and help guide you to follow the community guidelines.

Technology 52

Technology Metrics Engagement Innovation 52

Wootric

DECEMBER 17, 2018

As a CX practitioner, you probably log in to your customer feedback management platform periodically to make sure there are no fires to put out. Specify who should be advised of trends, and it will send an email alert to you and the local manager when the list of trending tags changes. 3 Monitor NPS Trends by Customer Segment.

Feedback 61

Feedback NPS Banking ROI 61

Playvox

AUGUST 23, 2022

From issues they’ve been having with your business’ products to bug reports, as well as requests for new features and customer feedback (both positive and negative), you have a wealth of useful information at your fingertips. Previously, businesses were focused on getting new customers, and getting them to purchase a product.

Blog 52

Blog Article Customers Loyalty 52

Help Scout

APRIL 27, 2021

Understanding and managing the power of the queue is critical to a sustainable customer service organization. Why “manage the support queue” at all? That certainly would appear fair and effective, but a well-managed queue can do more than that for you and your team. 14 ways to manage your support queue.

Management 117

Management Metrics Customer Service Document 117

Eptica

SEPTEMBER 10, 2020

Date: Wednesday, September 9, 2020 Author: Trevor Davies, Head of Products, Enghouse Interactive 5 key trends that are impacting call recording in 2020. Published on: September 09, 2020. 19% of UK contact centres revealed that they were looking to update their call recording solutions. Share this page on: Tweet.

Call Recording 74

Call Recording 2020 Technology Customer Journey 74

BirdEye

JUNE 30, 2023

In this blog, we’ll show you how to use it and gain a better understanding so you can apply strategies to leverage it for your business and products. Apple products Open the Google Assistant app first on your iPhone or iPad and sign in. Apple products In the Google Assistant app tap the shopping cart icon.

2022 98

2022 Management Customer Experience Management Blog 98

Playvox

JANUARY 12, 2022

The macrotrends of staffing pressures , flagging loyalty, and omnichannel service are driving the demand for new solutions that help alleviate blind spots and uncover customer insights to the benefit of service teams as well as product, IT, marketing, and sales. With Prodsight, you’ll have an answer for that.

Customer Insights 52

Customer Insights Insights Contact Center Customers 52

delighted

APRIL 28, 2020

All this leads to a significant amount of customer communication that’s often managed by various teams on disparate platforms, and is notoriously difficult to tag and interpret at scale. Chatdesk uses machine learning to automatically tag customer feedback and conversations so you can filter by date, channel, product, and sentiment.

Feedback 52

Feedback Social Media Connections Communication 52

BirdEye

APRIL 18, 2023

The goal is to create anticipation and excitement about your product or service within the local community. Add images and videos showcasing your business, products, and services. Geotagging on social media Geotagging is an ideal way of attracting local customers by tagging your location on your social media content.

Advertising 98

Advertising Social Media Events Magazine 98

Eptica

OCTOBER 13, 2020

Date: Tuesday, October 13, 2020 Author: Pauline Ashenden - Demand Generation Manager Self-service and its importance to greater customer satisfaction. Tags: self-service, Customer Service, staff satisfaction, deeper insight, Contact Babel Categories: Product. Published on: October 13, 2020. Share this page on: Tweet.

Customer Satisfaction 92

Customer Satisfaction 2020 Blog Consumers 92

Thematic

JUNE 27, 2023

Atlassian is a leading software company creating tools that enhance collaboration, productivity, and ultimately customer experience. We serve professionals in software development, IT management (think raising a ticket with IT) and other project management needs. We have over 250,000 customers who use our products.

Feedback 62

Feedback Customers Insights User Experience 62

Win the Customer

AUGUST 8, 2023

Customer feedback is a goldmine of insights that can drive improvements in products, services, and overall experience. Real-time Sentiment Analysis Traditional methods of feedback analysis involve manual sorting, tagging, and categorizing of comments, which can be time-intensive and prone to human error.

Feedback 52

Feedback E Commerce Social Media Retail 52

Totango

MAY 31, 2022

However, a quarterly meeting is often not enough to ensure that your customers are finding value in your product and are on track to achieve their strategic goals, or to alert you to any issues or changes that might need to be immediately addressed. Dynamically populate the presentation information from attribute data tags.

Presentation 84

Presentation Demo Customer Success Books 84

Lumoa

SEPTEMBER 2, 2022

Overview of Lumoa Feedback Forms – Added some steps around dynamic tags and replacement variables, to avoid confusion. How to edit and manage Topics – Minor updates for clarity but core functions remain the same. The post Product News – August 2022 appeared first on Lumoa.

2022 83

2022 Demo Feedback Customer Voice 83