SurveySensum

DECEMBER 8, 2023

This extends to how you engage with them visually and emotionally In this case, creating customer-centric videos is an essential strategy for modern businesses. But, now, a question that’s on everyone’s lips is: “How do you even create customer-centric videos?” What is a Customer-Centric Video?

Customer Centricity 59

Customer Centricity Feedback Demo Customers 59

CSM Magazine

JANUARY 17, 2024

Whether yours is a relatively large business or a multinational corporation, you fully understand the impact of video marketing. In 2023, HubSpot Blog conducted a study entitled The State of Video Marketing in 2023. This is a facility that will be available across your entire organization What Is An Enterprise Video Platform?

Communication 52

Communication 2023 Social Media Travel 52

PeopleMetrics

OCTOBER 19, 2021

With texting & video chat being more popular than ever, it’s imperative that your customer feedback program keeps up to date on the way your customers want to speak with you. We also provide you with the free downloadable chart used in this session (click on the tablet image below video OR in YouTube description to download).

Feedback 118

Feedback CEM E-support Download 118

Eptica

FEBRUARY 7, 2022

Date: Monday, February 7, 2022 Author: Pauline Ashenden - Demand Generation Manager Why so many contact centres are turning to Microsoft Teams (Video). In a recent video interview Anna Stokes of Eptica’s parent company Enghouse Interactiv e, explained the reasons behind the accelerated adoption. Published on: February 07, 2022.

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2022 2021 Blog Article 121

Magellan Solutions

AUGUST 17, 2023

Artificial intelligence (AI) has emerged as a revolutionary technology in video production, where videos are essential to communication. The demand for AI video editing tools has dramatically increased. Content creators work to produce top-notch videos that engage their consumers.

Social Media 98

Social Media E-support Entertainment Call Center 98

Beyond Philosophy

OCTOBER 13, 2022

Why Video is the Untapped Jewel to Greatly Enhance Your Customers’ Experience. Jóhann Hannesson , Lead Product Manager and the head of Web Development at Streem , says that video could be the missing link between your customer and the expert in the contact center. Video can be the untapped jewel of your experience design.

Contact Center 88

Contact Center Customer Experience Net Promoter Score Communication 88

SAP Customer Experience

JANUARY 14, 2024

This is Fernando from the CRM & CX Product Learning CoE team writing a new blog post about the recent publication of extensibility in CX video project. Hello SAP Community! As a Portfolio Manager for SAP Customer Experience Integration and Extensibility topics, during last years, We had our focus in.

Sales 71

Sales Blog Customer Experience Management 71

CSM Magazine

FEBRUARY 6, 2024

In the digital age, where content is king, the gatekeeper to any kingdom of information is often a simple, yet powerful visual cue: the video thumbnail. This seemingly small element of your video content strategy influences viewer behavior, draws attention, and ultimately determines whether your content gets the engagement it deserves.

Customer Engagement 52

Customer Engagement Engagement Connections User Experience 52

CX Workout - Ideas Blog

APRIL 16, 2021

The post CX Workout Qualtrics Integration Video appeared first on Decooda. Even if you have been using Qualtrics for years, CX Workout can help you think about your customer data and brand promises in new ways by providing a highly visual method for getting insights from a very rich source.

Connections 98

Connections Insights Brands Customer Experience 98

CX Workout - Ideas Blog

APRIL 19, 2021

Now you can deploy the power of artificial intelligence to collect, enrich and visualize massive amounts of raw customer feedback with CX Workout AI: The post CX Workout AI Introduction Video appeared first on Decooda.

Customer Journey Mapping 98

Customer Journey Mapping Customer Journey Feedback Customers 98

SaleMove

APRIL 2, 2021

Tips and Tricks for Outstanding Video Customer Service Experiences. Video is becoming a standard medium for interacting with customers. Between market globalization and social distancing, providing digital customer service via video can add a personal touch to interactions. Business-Friendly Video Backgrounds.

Connections 52

Connections Interaction Communication Customer Service 52

Alida

MARCH 29, 2021

A video survey is a qualitative research survey with one or more embedded video questions.

Customer Engagement 130

Customer Engagement Engagement Customers 130

Beyond Philosophy

OCTOBER 8, 2022

If we had a video option, the entire experience would be better for both sides, and I would have the flight I wanted. Video can be the untapped jewel of your experience design, and we will explain why. The video was not an option, so it was a wordy description in stops and starts. Delta thinks I am a liar. There are two answers.

Customer Experience 88

Customer Experience Contact Center Consulting Financial 88

ShepHyken

DECEMBER 20, 2018

Articles, Videos & Podcasts from 2018. Share These 3 Videos at Your Next Meetings: Top 10 Phrases to Avoid in Customer Service. Note: This video is based on an article above, “That’s Not My Department” and 10 Other Phrases Customers Hate.). Shep Hyken’s Best Customer Service and Experience. Top Cartoon for 2018.

Article 121

Article Customer Service 2018 Books 121

Hallmark Business Connections

MAY 27, 2021

In the following video, “Connecting with Customers Through Empathy,” we share practical tips to help boost your organization’s emotional intelligence and business results. The post Connecting with Customers Through the Feel-Good Power of Empathy [VIDEO] appeared first on Hallmark Business Connections. Damasio 1994, LeDoux, 1988.

Connections 92

Connections Customer Care 2021 2019 92

SaleMove

APRIL 2, 2021

As a digital customer service operator, are you making the most of video chat? View our tips & tricks to set your video interactions apart. The post Making the Most of Video Chat appeared first on Glia Blog | Digital Customer Service Explained.

Blog 52

Blog Customer Service Interaction Customers 52

2020 Research

MAY 25, 2023

This o ption allows for real-time video chats , enabling you to invite respondents into an on-camera interview for deeper insights and richer deliverables. Leverage Video Interviews on Your Project Discover how to incorporate Video Interviews into your next qualitative project. Book a consultation with our team to get started.

Consulting 52

Consulting Books Insights Events 52

SaleMove

JUNE 30, 2020

Enter Video Banking. Next-Generation Video Banking applies a full suite of Digital Customer Service technologies to remote banking to deliver unparalleled experiences for customers and the agents and bankers serving them. The post Next-Generation Video Banking appeared first on Glia Blog | Digital Customer Service Explained.

Banking 52

Banking Call Center Demo Download 52

SAP Customer Experience

SEPTEMBER 25, 2023

Dear SAP Sales Cloud enthusiasts, On behalf of the Product Learning team at SAP, I’m thrilled to announce a significant boost to your learning journey – 13 brand-new Sales Cloud videos are now available on openSAP Microlearning! ? Whether you’re gearing up for certification or simply eager to deepen your.

Sales 56

Sales Brands Customer Experience Customers 56

SAP Customer Experience

DECEMBER 20, 2023

Our brand new video tutorials are ready and waiting for you, available for free! Hello Everyone, We’ve listened to your feedback and have now made your learning journey easier with SAP Sales Cloud Version 2. Dive Into the Dashboard: Want to know more about the configurable dashboard? Worry no more!

Sales 71

Sales Feedback Brands Customer Experience 71

SAP Customer Experience

DECEMBER 21, 2022

We have an exciting lineup of videos for you from SAP Marketing Cloud: Health Checks and Best Practices for SAP Marketing Cloud This video will show you the health check feature for campaigns, which are carried out on the Check Your Marketing Solution. Hi Folks, Greetings of the festive season!

Marketing 67

Marketing Customer Experience Customers 67

SAP Customer Experience

NOVEMBER 2, 2022

In this blog, we will share three new videos highlighting our Customer Experience strategy at SAP. The first video provides an introduction of our strategy. Following the introduction, we will explore two related videos on the Business to Consumer (B2C) customer journey, and the Business to Business (B2B) customer journey.

Customer Experience 74

Customer Experience B2C B2B Customer Journey 74

SAP Customer Experience

APRIL 26, 2023

We are excited to have Karoline Gross, the founder and CEO of Smartzer, joining us to discuss Live & Interactive Video Shopping! ? Get ready for the next episode of #LabsTalk! Join us as we explore the latest trends and insights in the world of e-commerce, and learn how Smartzer.

Interaction 61

Interaction E Commerce Insights Customer Experience 61

Heart of the Customer

AUGUST 8, 2019

In the first day we shared the literal voice of the customer, collected through 46 video interviews with customers. These video interviews shared the power of when the customer experience goes right, as well as the ramifications of when it goes […]. The post Video Interviews = CX Impact appeared first on Heart of the Customer.

Workshop 87

Workshop Customer Experience Customers 87

Eptica

MARCH 20, 2020

Date: Friday, March 20, 2020 Author: Pauline Ashenden - Marketing Manager The importance of video connectivity in today’s crisis. How can businesses support them effectively using technology, especially video connectivity? How can businesses support them effectively using technology, especially video connectivity?

Connections 72

Connections 2020 Culture Communication 72

Alida

APRIL 22, 2016

With over 2,000 videos available to the public, the TED website is one of the best free resources available for customer intelligence professionals today. If you are a market researcher, an insight professional or user of insight, TED videos could be a source of lessons and inspiration. Your favorite TED videos?

Presentation 180

Presentation Leadership Insights Reference 180

Uplight

MARCH 29, 2021

Watch the video to learn how Uplight’s Digital Customer Engagement solutions help utilities leverage every digital touchpoint such as email, online portals, alerts and mid-cycle updates, and home energy assessments for both residential and non-residential customers.

Customer Engagement 52

Customer Engagement Engagement Touchpoint Customers 52

SaleMove

JUNE 30, 2020

The post Next-Generation Video Banking appeared first on Glia Blog | Digital Customer Service Explained. Something about being face-to-face with someone who can help you, inspires feelings of trust and improves the overall customer or member experience. But what happens when you can’t get to a […].

Banking 52

Banking Blog Customer Service Customers 52

CSM Magazine

SEPTEMBER 22, 2022

One way to do that is through posting informative videos on your website and producing video ads. Video ads can help you improve your customer service by leaps and bounds (in comparison to traditional means.). This article discusses the top 10 reasons why you should use video ads to 10x your customer service: 1.

Customer Service 52

Customer Service Entertainment Advertising Retail 52

Uplight

JULY 11, 2022

The post [Video] How to Make New Rates a Great Customer Experience appeared first on Uplight. Uplight’s Rate Solutions enables utilities to engage customers via connected customer experiences across their rates journey–motivating them to enroll in the best rate for them and develop smart energy habits that result in measurable Read More.

Customer Experience 59

Customer Experience Measurement Connections Customers 59

Michelli Experience

FEBRUARY 14, 2017

Later we learned to communicate through written symbols and today it seems the most preferred communication medium is words shared through video. Let’s start with some numbers on the sheer power of video today. Thanks to livestream.com we know: 81% of internet and mobile users watched more video in 2016 than 2015. minutes and 3.5

2015 94

2015 2016 Retail Communication 94

CSM Magazine

DECEMBER 14, 2022

Customer Services Team Manager, Viki is pictured video calling a customer using the new technology. A social housing provider is celebrating the successful integration of new technology that enables them to interact with customers via live video chat. Michael Bruce, Director of Platform Hub and Income Management at.

Technology 52

Technology Customer Service Interaction Management 52

SAP Customer Experience

NOVEMBER 5, 2023

All my videos are ? I am very proud to present to you our new and truly cloud native SAP Sales and Service Cloud! hands-on, no mock-ups, no scripts, just me personally showing our new ⚡ lighting fast and truly cloud native CRM! ? I hope to extend this series.

Sales 55

Sales Presentation Customer Experience Customers 55

SurveyGizmo

DECEMBER 2, 2020

LOUISVILLE, COLORADO, DECEMBER 2, 2020 — Alchemer, one of the world’s leading customer experience (CX) and voice-of-the-customer (VoC) platform providers, today announced a partnership with video survey software specialists, Voxpopme. But it shouldn’t be so hard to understand and amplify your customer’s voice. Want to learn more?

Feedback 52

Feedback Customer Centricity NPS Connections 52

Experience Matters

JUNE 11, 2018

We’ve put together this short video to explain Temkin Group’s CX Competency & Maturity Model. The post CX Competency & Maturity Model (Video) appeared first on Customer Experience Matters®. You’ll receive recommendations for improvement and a listing of relevant resources.

Customer Connectedness 74

Customer Connectedness Brand Values Leadership Customer Experience 74