what-we-can-learn-from-japanese-customer-service 
CSM Magazine
JULY 2, 2021
Japan arguably has the most polished customer service in all the world, so it is worthwhile for any customer service professional to carefully consider why Japan has such world-class service. One key reason is the Japanese culture. There are many lessons to be learned from the Japanese way of doing things.
CX Accelerator
JULY 9, 2018
Despite major differences in each location one thing was remarkably consistent: incredible customer service. How can they infuse a service culture into their entire population that transcends generational gaps, wealth barriers, and stereotypes? The first surprising service phenomenon was the consistency.
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CX Accelerator
MARCH 16, 2020
Written by Jeremy Watkin and Community Dear contact center agent: What if I told you that if you come to work for us you can do the exact same job as you’re doing now but we’ll instead call you a customer service hero, guru, rockstar, or ninja? Let’s see what the community said. Are you sold? You say, “I’m a ninja!”
CX Accelerator
MARCH 16, 2020
Written by Jeremy Watkin and Community Dear contact center agent: What if I told you that if you come to work for us you can do the exact same job as you’re doing now but we’ll instead call you a customer service hero, guru, rockstar, or ninja? Let’s see what the community said. Are you sold? You say, “I’m a ninja!”
Customer Bliss
APRIL 16, 2019
In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. Click here to learn more about the course and enroll. .
Beyond Philosophy
NOVEMBER 5, 2022
What if we told you that we know how you could develop a superpower? We know you can because the method for it it was developed by a Yale’s assistant professor of marketing that was once a door-to-door salesperson and someone who has performed open-heart surgery on a pig. Please tell us how we are doing!
CSM Magazine
MARCH 31, 2022
Voice is the fastest form of human communication and has long been the backbone of the customer service industry. In this article, we will discuss the basics of voicebot technology and how it is changing the customer service industry. What is a voicebot? How are voicebots changing the customer experience?
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