whitepapers 
CSM Magazine
JUNE 23, 2021
Whitepaper explores how data breaches impact customer confidence and brand loyalty, the current PCI DSS requirements, and looks ahead to the forthcoming PCI DSS 4.0. To download a copy of the Payments: The Future of Security and CX whitepaper, visit: [link]. which will launch later this year. About PCI Pal.
kommunicate
JULY 26, 2020
The post Whitepaper: Customer Support in 2020 appeared first on Kommunicate Blog. However, we had come a long way from the company post box with unanswered letters to directly contacting a support agent and hoping to resolve the issue faster. Fast forward to today, we have multiple modes of connecting with the customers. We can get in [.].
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ERDM
SEPTEMBER 21, 2018
This whitepaper, 24 Tips for CX Innovation , is based on findings from over 16,000 hours of in?depth Given this frustration, and in spite of data privacy concerns, customers are willing to provide deep B2B or B2C information to drive proactive, explicit personalization. defined, explicit human data.
ERDM
SEPTEMBER 21, 2018
This whitepaper, 24 Tips for CX Innovation , is based on findings from over 16,000 hours of in?depth Given this frustration, and in spite of data privacy concerns, customers are willing to provide deep B2B or B2C information to drive proactive, explicit personalization. defined, explicit human data.
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In this whitepaper you will learn about: Use cases for enterprise audio. Download the whitepaper to learn how Deepgram works today! Deepgram Enterprise speech-to-text features. How you can label, train and deploy speech AI models. Overview of Deepgram's Deep Neural Network. Why Deepgram over legacy trigram models.
Waypoint Group
JUNE 19, 2019
We have just published a new whitepaper for folks driving Customer Success in B2B firms and seeking to proactively engage the right customer-contacts in the right way at the right time to obtain the right insights.
Alliance by IFS
JUNE 27, 2019
A recent Aberdeen whitepaper State of Service 2019: Mobile Technologies Drive Field Success explores how customers, field technicians and the rest of your organization is impacted by the following industry changes. Download Whitepaper. The post Aberdeen Whitepaper | State of Service 2019 appeared first on Astea.
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In this whitepaper, you’ll get in-depth insight into how companies are utilizing integrated platforms in their day-to-day operations, and which success metrics they are measuring. With the growth of hybrid work models and work from home, one thing is more important than ever: integration.
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If your CX program has started to stagnate, check out our latest whitepaper for tips on how to reverse the trend. A year or two down the track, however, it can feel like your program has flat-lined and you find it hard to make continuous (and meaningful) improvements.
Advertiser: Vanilla Forums
This whitepaper will outline our research and thoroughly explain how a community can become the customer hub of your company. Download the whitepaper today! So, we have researched what customers truly want in a customer experience, and how community can serve that.
The whitepaper looks at the importance of closeness for a good customer experience. The three dimensions of distance and how they can be overcome are being discussed: Physical distance, operational distance and affinity distance.
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In our latest whitepaper, we look at 5 tactics that will help you get the most out of your customer experience program. Packed with practical advice, this whitepaper is a must-read if you want to take your CX program to the next level.
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In this whitepaper, you will learn about: Key differences between a traditional transcription pipeline and a modern transcription pipeline. Download the whitepaper to get started! Learn about the key steps you can implement to advance your transcription pipeline. The need for a new approach. The process for adopting ASR.
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This whitepaper breaks down four crucial things to consider. Want to know what essential features you should look for in call center software? Download it now and come away with smart insights on choosing the right software for your needs.
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Find out how by downloading the whitepaper today! AI-enabled agent quality assessments transcribe and analyze almost all agent-customer interaction recordings, leading to more comprehensive, consistent and unbiased agent evaluations and MUCH better CX.
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