insights-technology 
InMoment XI
FEBRUARY 23, 2024
Data sources may include customer surveys, interviews, focus groups, demographic data, purchasing history, website analytics, social media insights, and market research reports. Gather Data: Collect relevant data to understand the characteristics, needs, preferences, and behaviors of your target market. InMoment can help!
InMoment XI
FEBRUARY 12, 2024
Integrated CX is all about harnessing the power of data, technology, and expert service to help companies unlock valuable insights so they can take action to drive measurable outcomes for their customers. Here are the three main elements of integrated CX: Ability to connect data from everywhere Richer insights Smarter Actions 1.
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InMoment XI
FEBRUARY 8, 2024
Improved Agent Productivity Providing agents with the necessary tools, training, and technology to perform their tasks efficiently. Conversational Analytics Conversational analytics utilize advanced technologies to analyze spoken or written conversations.
InMoment XI
FEBRUARY 2, 2024
The event brought in senior leadership from analytics, CX, insights, and VoC programs from 44 different brands, all with the common goal: sharing how integrated CX is making groundbreaking changes to their companies, customer experiences, and the market as a whole.
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
2023 is around the corner and as exciting as this is, it's easy to get lost in the shuffle of EX, CX, and technology if you don’t have the right information and perspective. How to apply 2023 technology trends to your company's current demands. How to apply 2023 technology trends to your company's current demands.
InMoment XI
FEBRUARY 7, 2024
Here are some of the main feedback signals: NPS Surveys Call Center Data Reviews Social Insights/Spotlight Integrated CX platforms have the power to interpret these varied, disparate signals into a unified view. Hotels can then leverage these insights to elevate guests’ experiences before, during, and after their reservation.
InMoment XI
FEBRUARY 14, 2024
While omnichannel customer experience focuses on connecting channels throughout the customer journey, integrated CX takes it further by deriving insights from the customer journey and making decisions based on all of the available data. What are the Advantages of Omnichannel Customer Experience? Schedule a demo today!
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As technology has matured to connect feedback with action and get deeper customer insights—NPS programs find themselves in the midst of a renaissance. Get the NPS checklist to access the 7 questions you should consider when building your NPS program.
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Delivering white glove customer service to millions worldwide is a challenge, so Orvis turned to Khoros CX Insights to help identify and resolve friction points in the customer experience. Download the case study to learn how Orvis leveraged digital-first technology to continue its legacy of incredible customer experience.
Speaker: Paul Weald, Contact Center Innovator
Embrace automation, collaborate with new technology, and watch how you thrive! Join us for this exclusive webinar with expert innovator Paul Weald to learn more about: How artificial intelligence technology can complement employee performance and optimize business performance with intelligent insights and analytics.
Speaker: John Goodman, Vice Chairman, CCMC, Customer Care Measurement & Consulting
Technology has elevated every aspect of the customer journey. Too often, CSRs use technology as a crutch rather than a tool, and it's starting to show--57% of customer rage results are technology-based. and master customer rage for an insightful webinar on September 23rd. All aspects that is, but one: customer complaints.
Speaker: Rana Gujral, CEO at Behavioral Signals
Customer service technology has largely been the same for decades. Most importantly, it lacks the ability to immediately deliver actionable insights that can be used to improve real-time service. In this webinar, you will learn: How AI can transform your contact center with real, actionable insights.
Speaker: Sofia Burton & Tiffany O'Malley from SmartAction
But even though automation isn’t a new technology in the contact center, many fail to understand how it helps reduce cost and agent attrition. Arming you with insights on how to sell the technology and services to stakeholders, including executives. Determining which calls are best for automation.
Speaker: Conference Speakers
Today’s teams need to operate cohesively like never before, managing the pace of both technological change and customer needs and demands. The Human Factor: Blending AI, Insights, and Conversations to Solve Customer Pains. Join us to learn from the leaders at DX Summit ‘22, August 17-18. Save your spot.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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