Four of the Most Successful Employee Engagement Strategies Also Drive Customer Experience
CX University
SEPTEMBER 18, 2018
A 2005 study concluded that work engagement is linked to performance and customer loyalty (Salanova, Agut & Peiró, 2005). Trahant, Public Manager). Driving Better Performance through Continuous Employee Engagement. ” Public Manager; Alexandria Vol. ensures that senior leaders set the strategic direction, 2.
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