Russel Lolacher
JUNE 29, 2021
World Social Media Day is here again, providing a great opportunity to inform and educate your own public sector organization about what its social media efforts do to benefit them and their audience: the public. An Overview of your Social Brands. Those benefits? Breakdown the Benefits. line staff receive. .
Brandwatch CX
FEBRUARY 23, 2024
It is easy to see the use-case for social listening when looking at large consumer brands They have hundreds of thousands, if not millions, of buyers and millions more of potential ones. They have high volumes of online conversation about them, a dedicated social media team to keep an eye on it, and lots of data to find insights.
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customer sure
DECEMBER 6, 2023
Loyal customers are not only more likely to make repeat purchases, but they are also valuable brand ambassadors who can influence others through positive word-of-mouth, reviews and social media interaction. constructive feedback that you can use to drive improvements. More on feedback in a moment.
Brandwatch CX
FEBRUARY 23, 2024
It is easy to see the use-case for social listening when looking at large consumer brands They have hundreds of thousands, if not millions, of buyers and millions more of potential ones. They have high volumes of online conversation about them, a dedicated social media team to keep an eye on it, and lots of data to find insights.
CloudCherry
JANUARY 22, 2020
Failure to capture unstructured and unsolicited feedback. Not Interpreting Feedback. The process of gathering, organizing, and analyzing customer feedback is an essential component of this process, and one that is most often facilitated by a solution or technology stack provided by a vendor. Only focused on surveys.
Customers Rock!
JANUARY 18, 2010
2010 may just be the year that companies start to focus on their customers and serving them well. Phil, who Tweets for them from Domino’s HQ , talks about how they have been serious about customer feedback and been researching this for 2 years. Those who are not will fall behind in 2010. This may be it. What do you think?
Second to None
SEPTEMBER 25, 2018
In fact, as social media peels away the layers between your brand and the consumers you serve, there is more of a responsibility to ensure an honest brand experience. Retaining your desired brand identity requires a diligent approach to self-measurement and an active ear listening to customer feedback.
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