NICE inContact

SEPTEMBER 30, 2019

Hiring remote workers can be a competitive advantage for companies, especially contact centers. Companies that offer a remote work program report 63% less unscheduled absences ( PGI, 2013 ). Business in 2019 looks dramatically different than it did 30 years ago. Myth #3: Company culture suffers with remote work programs.

Contact Center 54

Contact Center Call Center 2019 Competitive Advantage 54

Gainsight

JULY 11, 2023

Northpass was born in November 2013, just eight weeks after my wife and I welcomed our first child. Within several months, I noticed they had the same problem I had in my startup but at a significantly greater scale and cost. That was when I became passionate about solving the B2B customer education problem.

2023 40

2023 Leadership 2012 2010 40

ReviewTrackers

JULY 5, 2019

In 2013, the auto industry had one of its best years ever, with a little less than 16 million new vehicles sold. How to Use the TMV to Gain Competitive Advantage over Other Dealerships. As the economy comes out from the recession, positive economic trends have resulted in four years of rising volume and price of vehicles.

Automotive 50

Automotive Competitive Advantage 2013 Sales 50

Natalie Petouhof

MARCH 6, 2017

Tweet Human Capital As a Key Competitive Advantage. Winning leaders have realized the value of a strong and effective culture as a crucial, competitive advantage. I am very excited about attending the upcoming conference on The New Work Summit #nytnewwork by the New York Times®.

Culture 40

Culture Competitive Advantage 2015 2012 40

Steve DiGioia

JUNE 20, 2016

According to the “State of the American Workplace”, a 2013 Gallup study, seven out of 10 workers in the US say they aren’t fully engaged at work, meaning they aren’t working to their fullest potential. Ok, so with the adjusted numbers there is only a slightly higher increase in wages than mentioned before.

2010 66

2010 Competitive Advantage 2013 Engagement 66

C3Centricity

MAY 1, 2021

Demographics: As already discussed in an earlier post called “The 3 Rules of Effective Targeting” , the deeper your understanding of your target customer is, the more likely it is to provide you with a competitive advantage. I think the example I mentioned at the beginning makes this crystal clear, no?

Customer Centricity 55

Customer Centricity Brands Competitive Advantage 2013 55

Magellan Solutions

JANUARY 31, 2021

A well-documented CSR policy gives a competitive advantage over LPO providers without one. An ISO 27001-2013 certified and HIPAA-compliant, we guarantee information security. This concerns consumer rights, education and training of employees. As well as human rights, health, innovation, the environment and working conditions.

Government 52

Government Document 2012 Competitive Advantage 52

Gainsight

JANUARY 9, 2023

An excellent way to begin the new year, we’re ecstatic to announce that Gainsight has received its ISO 27001:2013 certificate. Gaining competitive advantage. Big announcement! This significant accomplishment marks yet another pivotal turning point for our business. Improves information security processes and strategies.

Competitive Advantage 52

Competitive Advantage 2013 Document Events 52

Magellan Solutions

JULY 2, 2021

BPO (Business Process Outsourcing) could be the key to giving your firm the competitive advantage it needs. On top of that, we are a certified ISO 27001:2013 and HIPAA-compliant company. Learn More About the Top Call Center Company in the Philippines. Top 30 Answering Service Providers.

2021 52

2021 Average Handle Time Call Center Telecommunications 52

Customers That Stick

JANUARY 19, 2015

Volume 28: February 2014 – Customer Service as a Competitive Advantage: When you can’t differentiate your core offering, customer experience can be the ultimate competitive advantage. Volume 24: October 2013 – The Powerless Customer: The antidote to customers feeling powerless is mainly about attitude.

2013 100

2013 2014 Competitive Advantage Communication 100

Natalie Petouhof

FEBRUARY 11, 2016

That’s a massive surge of 575% versus the same month in 2013. They feel this data from Viant gives Time competitive advantage compared to its competitors or “rivals industry leaders Facebook and Google” when it comes to ad tech and provides a first-party data set. million unique users in the U.S. in November.

2011 65

2011 Advertising 2005 2015 65

TechSee

JANUARY 24, 2019

Amazon Mayday : First launched in 2013 in connection with the Kindle Fire, Amazon Mayday was an in-app video support that connected an Amazon agent with the Kindle customer with the tap of a button. Drives competitive advantage. Customers saw a live support agent, while the agent’s view was limited to the customer’s screen.

2025 141

2025 Contact Center Financial Document 141

Storyminers

JULY 6, 2020

He held sales and technical leadership positions at IBM, where he advised companies on the strategic use of information technology to solve business problems and gain a competitive advantage. By 2013, her book eBay For Dummies was one of the best sellers on the topic. Bruce Temkin. Frank Eliason.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

He held sales and technical leadership positions at IBM, where he advised companies on the strategic use of information technology to solve business problems and gain a competitive advantage. By 2013, her book eBay For Dummies was one of the best sellers on the topic. Bruce Temkin. Frank Eliason.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

C Space

MAY 26, 2020

With carmakers around the world reeling from the pandemic, the partners are planning to overhaul an alliance that largely failed to convert its global scale into a competitive advantage beyond the joint procurement of parts. Bolt offers also scooter rental and food delivery. According to a survey taken by the U.S.

2020 52

2020 Brands Fashion Travel 52

OpinionLab

OCTOBER 24, 2017

The rise of digital continues at a staggering rate, with total digital media usage up 40% between December 2013 and December 2016, according to comScore. So how can you ensure yours generates the results you want? Why redesign your website? But how do you identify opportunities for improvement?

Reference 94

Reference Omnichannel Measurement Feedback 94

CSM Magazine

JUNE 12, 2020

The IMA’s Statement on Management Accounting (SMA) Value Chain Analysis for Assessing Competitive Advantage (issued in March 1996) states, “The value chain approach for assessing competitive advantage is an integral part of the strategic planning process. Edward (2013). Gainsville, Florida, Gleim Publications.

Customer Service 52

Customer Service E Commerce Virtual Agent E-support 52

Education Services Group

DECEMBER 10, 2019

Since 2013, the Customer Success Association has been hosting Customer SuccessCon , a conference designed to look at the current state of the profession and into its future. Your single biggest opportunity for competitive advantage is to accelerate your learning, so create a plan for yourself.

Presentation 40

Presentation Customer Success Sports Competitive Advantage 40

SurveySensum

JULY 14, 2020

A Customer Experience Thought Leader and Influencer, Mila Widyani is a dynamic professional who strongly believes that CX is the key to driving a sustainable competitive advantage in today’s economy. Mila Widyani – Head of Customer Experience at CIMB Niaga.

2020 132

2020 Customer Experience Magazine Consulting 132

Customer Interactions

MARCH 11, 2013

When organizations hit the mark, they gain a competitive advantage by making useful information more transparent for decision-makers. To learn more about NICE’s Big Data solutions, join us at Interactions 2013, the industry’s leading customer conference. So what about the security industry?

Competitive Advantage 40

Competitive Advantage 2013 Social Media Interaction 40

C3Centricity

JULY 16, 2018

Develop the trends into plausible future scenarios and you’ll be years ahead of possible changes in customer desires – now that’s a true competitive advantage! This post is based upon an article first published on C3Centricity in 2013. But please don’t stop at trend following alone. Why do you sell?

Social Media 48

Social Media Advertising Brands Information 48

LiveChat

DECEMBER 30, 2015

Toys “R” Us decided to organize a special offer for Christmas to develop their online presence and build a competitive advantage over competitors. The company seemed to be well-prepared for Christmas 2013 with 23 additional planes leased and 55000 part-time workers employed. They guaranteed delivery before Christmas.

E Commerce 52

E Commerce Retail Competitive Advantage 2013 52