Is social engineering damaging your contact center?
Talkdesk
SEPTEMBER 10, 2020
This rise of at-home agents, coupled with an increase in new contact center agents, has raised concerns over information security. According to research by La Salle University in Pennsylvania , in 2013 the average call center had one fraud call for every 2,900 calls received. appeared first on Talkdesk.
Let's personalize your content