Beyond Philosophy

MARCH 16, 2015

If you enjoyed this post, you might be interested in the following blogs: Why Publicity Stunts Aren’t Always Great for Customer Experience. The post 7 Signs of Decline for the CX Movement in 2015 appeared first on Beyond Philosophy. Please click here to learn more. How Emotions Generate $$$$. Are you Inside-0ut or Outside-In?

2015 122

2015 CEM 2002 Books 122

Tricia Morris

NOVEMBER 13, 2015

For November and December 2015, U.S. According to LoyaltyOne’s October 2015 survey of more than 1,000 consumers, 47% of Cyber Monday shoppers said they’d be reluctant to make an in-store holiday season purchase from a retailer with whom they have an unhappy online experience. will rise between 6 and 8% this year. billion holiday haul.

2015 77

2015 Customer Service E Commerce E-support 77

Experience Investigators by 360Connext

DECEMBER 31, 2014

2015 is locked and loaded, right? We have big plans ourselves in 2015. See you in 2015. The evaluations always lead to improvements which then lead to results like increased online conversions or loyalty. All set with your shiny new strategies and bold new plans? ” We’ve all been there. Today is the day!

2015 247

2015 Webinar Entertainment Leadership 247

Think Customers

SEPTEMBER 20, 2015

Here's my list of the most noteworthy customer experiences from the summer of 2015. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog. 1to1Media.com/weblog.

2015 107

2015 Customer Experience Blog Customers 107

Tricia Morris

JULY 7, 2015

The newly-released 2015 U.S. The 2015 U.S. Download the 2015 U.S. the growing expectations for customer service in 2015. • and more (watch for the 2015 U.K. . • the growing expectations for customer service in 2015. • and more (watch for the 2015 U.K. With 98% of the U.S.

2015 101

2015 Consumers Loyalty Brands 101

Experience Investigators by 360Connext

MARCH 31, 2015

As some of you who follow this blog may know, I took the CXI® magnifying glass with me to South By Southwest Interactive this month to scout for customer-focused themes within the latest tech trends. SXSW 2015 was no exception. Trends are always a big part of SXSW , but each year it comes down to people.

Technology 265

Technology Customer Experience Social Media 2015 265

Think Customers

DECEMBER 27, 2015

As we near the end of 2015, it's time to look back at the year's customer experience successes and failures in the hope that companies don't disregard them and that true learning develops from these mistakes. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog. 1to1Media.com/weblog.

2015 72

2015 Customer Experience Blog Customers 72

Influitive

OCTOBER 11, 2015

Customer engagement is highly correlated to customer loyalty ,” says Aimee Lucas , Customer Experience Transformist and VP at the Temkin Group , a customer experience research and consulting firm. However, loyalty can generate revenue on another front: demand gen. Loyal customers draw in more customers.

Customer Engagement 111

Customer Engagement Loyalty Engagement Social Media 111

Experience Investigators by 360Connext

MARCH 18, 2015

I’ve noticed a lot of blogs and articles and general gripes lately about why SXSW Interactive has jumped the shark. A photo posted by Jeannie Walters (@jeanniewalters) on Mar 14, 2015 at 1:04pm PDT. . We read blogs, follow influencers, attend networking events, yes. This was my sixth visit to SXSW. It is not dead.

Interaction 275

Interaction 2015 Innovation Fashion 275

Kayako

FEBRUARY 14, 2018

When consumers don’t feel the need to look around as much, your business depends on customer retention and loyalty to survive. Why bother with a customer loyalty program? What do we mean when we say “loyalty?” Loyalty usually refers to a strong sense of support or allegiance. A customer who comes back for more.

Loyalty Programs 72

Loyalty Programs Loyalty Brands Retail 72

Think Customers

JANUARY 3, 2016

As we embark on a new year, we can't forget the dominant trends of 2015. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog. 1to1 Media covered numerous trends that influenced the customer experience. Let's revisit our top 10 articles based on the number of page views.

2015 74

2015 Customer Experience 2016 Engagement 74

Experience Investigators by 360Connext

JANUARY 23, 2015

30, January 2015. The evaluations always lead to improvements which then lead to results like increased online conversions or loyalty. Blog Communications Customer Engagement Customer Experience customer service Featured free webinar linkedin marketing social customer care Social Media webinar' 11:00 AM - 11:30 AM CST.

Customer Care 299

Customer Care Social Media Marketing Webinar 299

GetFeedback

MAY 5, 2019

Offer some awesome customer loyalty programs. You may think the loyalty plans are purely promotional assets. No matter whether you base your loyalty program on discounts, exclusive vouchers, gifts, or another type of privileges, your customers will appreciate it. Loyalty plans based on various incentives.

Sales 277

Sales Loyalty Programs Social Media Loyalty 277

Think Customers

JANUARY 6, 2015

There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog. Customer Experience Customer Loyalty Customer Strategy customerexperience customerloyalty customersatisfaction customerservice customerstrategy' Companies find themselves racing to keep pace with the latest strategies and technologies.

2015 109

2015 Loyalty Innovation Blog 109

Experience Investigators by 360Connext

MARCH 24, 2015

Mike Zarin (@zarin) March 24, 2015. via Gina Bhalwalker @scottrade #ngce — Jeannie Walters (@jeanniecw) March 23, 2015. The evaluations always lead to improvements which then lead to results like increased online conversions or loyalty. So many answers! NGCE [link] pic.twitter.com/U8rdqOdYqS. Think about where you want to go.

Insights 236

Insights Customer Experience Customer Journey Mapping 2015 236

TechSee

JUNE 16, 2022

Jeff’s Inside Customer Service blog has been recognized as one of the Top 50 customer service blogs on the planet. He’s the CAO (Chief Amazement Officer) of Shepard Presentations and leading international authority on customer service, CX, and loyalty in business. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

Experience Investigators by 360Connext

NOVEMBER 20, 2014

Earlier this month, Thomasz Tungaz, a venture capitalist at RedPoint, published a blog titled “Why your SaaS Startup Needs a VP of Customer Success Sooner than you Might Think”. B2B Blog Customer Experience customer service Featured customer relationship management leadership linkedin loyalty management'

Customer Experience 302

Customer Experience Chief Customer Officer Events 2003 302

Alida

FEBRUARY 22, 2017

billion in 2015 —up 12 percent from the previous year. Loyalty program software does something similar, tracking how much people spend with a company. In an upcoming blog post, I’ll explore what makes authentic relationships tick and share the real building blocks of customer relationships.

Customer Relationships 180

Customer Relationships Customer Centricity 2015 Loyalty Programs 180

Provide Support

MAY 10, 2016

Building Customer Loyalty in the Internet Age. © 2003 - 2015 Provide Support LLC. Published in Provide Support Blog , 2016. There are those who still believe that the Internet has taken all the ‘friendly’ out of today’s commerce, but for the most part they would be wrong. Read more. Permalink | No comment.

Loyalty 46

Loyalty 2003 2015 2016 46

Think Customers

NOVEMBER 7, 2014

There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog. Customer Engagement Customer Experience Customer Loyalty Customer Service Customer Strategy customerexperiencepredictions forresterpredictions futureofcx' 1to1Media.com/weblog.

2007 88

2007 2015 2014 Loyalty 88

Think Customers

MARCH 8, 2015

There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog. Customer Engagement Customer Experience Customer Loyalty Customer Service Customer Strategy 2015gartner1to1mediacustomerexperienceexcellenceawards customerexperienceleaders cxstrategy' 1to1Media.com/weblog.

2015 74

2015 Retail Leadership Loyalty 74

Natalie Petouhof

SEPTEMBER 15, 2015

Tweet As the connected customer experience continues to evolve, Cagemini today released the 16th annual global automotive study, The 2015 Cars Online “The Selfie Experience” Phones have become “the” selfie device, now this study shows consumers want that same personalized experience as a segment of one.

2015 45

2015 Social Media Automotive Consumers 45

Experience Investigators by 360Connext

FEBRUARY 16, 2015

Robert Schmid (@roberteschmid) January 7, 2015. The evaluations always lead to improvements which then lead to results like increased online conversions or loyalty. Blog Customer Experience Featured Innovation Conference innovation linkedin marketing technology' Consider the entire customer experience, beyond the sexy demo.

Marketing 250

Marketing Innovation Transportation Demo 250

Experience Investigators by 360Connext

MARCH 16, 2015

We’re not having a tent sale or running a huge promotion, but every year March proves to be crazy but awesome, and 2015 is no different! Jeannie will be leading a roundtable discussion about understanding microinteractions and how they can lead to increased loyalty, brand advocacy, and an overall improved customer experience. .

Events 223

Events Customer Experience Webinar Telecommunications 223

Experience Investigators by 360Connext

APRIL 7, 2015

And then that time you fly home with your family…only to be mistreated so incredibly that writing this blog seems like the only recourse I have. Never mind that they are sending emails about merging loyalty programs and becoming one airline. Lindsay Lare Cooper (@LindsayLCooper) March 23, 2015. Spring Break!

Airlines 307

Airlines Customer Experience Travel Books 307

Experience Investigators by 360Connext

JANUARY 26, 2015

While many of the readers of this blog (that’s you!) 30, January 2015. The evaluations always lead to improvements which then lead to results like increased online conversions or loyalty. Blog Customer Engagement Featured Opinion Customer Experience customer service leadership linkedin' It is complicated.

Customer Experience 274

Customer Experience Social Media Leadership Airlines 274

Experience Investigators by 360Connext

DECEMBER 11, 2014

Loyalty does not mean forever for customers. How Developed is Your Customer-Centric Strategy for 2015? The evaluations always lead to improvements which then lead to results like increased online conversions or loyalty. Blog Customer Experience Featured business growth Entrepreneurship leadership linkedin management strategy'

Customer Experience 272

Customer Experience Customer Journey Mapping Leadership Airlines 272

Think Customers

JANUARY 12, 2015

With the holiday shopping season behind us, retailers have planned a tidal wave of store closings for 2015. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog. 1to1Media.com/weblog.

Omnichannel 87

Omnichannel Apparel 2015 Retail 87

BirdEye

AUGUST 29, 2023

Satisfied customers grow brand loyalty, boost word-of-mouth recommendations, and significantly boost a business’s growth. This blog post aims to simplify making customers happy and equip businesses with proven ways to improve customer satisfaction. They also generated “50% more earnings.” Why do we improve customer satisfaction?

Customer Satisfaction 98

Customer Satisfaction Social Media Omnichannel Net Promoter Score 98

Think Customers

MARCH 16, 2015

From emails that send local weather updates, watches that report your day to day efficiency, beacons that engage customers'' interests in-store, and changing rooms that know your style and sizes, 2015 is poised to take personalization to the next level. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

2015 88

2015 Marketing Loyalty Customer Engagement 88

Experience Investigators by 360Connext

APRIL 23, 2015

Jon Galloway (@jongalloway) April 12, 2015. The evaluations always lead to improvements which then lead to results like increased online conversions or loyalty. Blog Customer Engagement Customer Experience Featured Podcast Social Media customer service innovation linkedin mobile SXSW technology User experience'

Social Media 218

Social Media Travel Rewards Programs Innovation 218

Experience Investigators by 360Connext

JUNE 15, 2015

YWCA Chicago (@YWCAChicago) June 10, 2015. A photo posted by Jeannie Walters (@jeanniewalters) on Jun 10, 2015 at 11:26am PDT. The evaluations always lead to improvements which then lead to results like increased online conversions or loyalty. Women, he believes, consider the customer more. Stay lean if you can.

2015 217

2015 Leadership Innovation 2014 217

Experience Investigators by 360Connext

JULY 9, 2015

I wrote back and thanked them for the blog inspiration! A photo posted by Pink Bows & Twinkle Toes (@pinkbowstwinkletoes) on Jul 8, 2015 at 8:51am PDT. The evaluations always lead to improvements which then lead to results like increased online conversions or loyalty. On my dime. I gave up. I canceled Julep via email, too.

2015 249

2015 Social Media Consulting Customers 249

Strativity

MARCH 17, 2015

This complimentary virtual conference spotlights proven best practices for building customer loyalty by employing better engagement techniques and increasing retention via improved personalization technologies. The post Strativity’s Lior Arussy Delivers Keynote at 2015 Connected Consumer Conference appeared first on Strativity.

2015 40

2015 Connections Consumers Customer Journey Mapping 40

Kayako

DECEMBER 31, 2015

Last year, we rounded up the best blog posts of 2014 and saw some trends on hiring, job policies and communication. 2015 saw the support community talk a lot about making things easier for the customer through both customer experience and communication. Now onto the best of 2015! Know of a blog post that should be on this list?

2015 35

2015 Net Promoter Score Multi-Channel Social Media 35

West Monroe

MARCH 27, 2017

While this number dropped from 6,270 FDIC-Insured banks in September of 2015, total assets actually increased from $15.8 trillion in 2015 to $16.7 The post Leveraging the Power of CRM to Create Extended Loyalty for Your Bank appeared first on The Blend: A West Monroe Partners Blog. trillion in 2016.

Banking 40

Banking White Paper Loyalty Customer Centricity 40

Beyond Philosophy

JUNE 21, 2015

Don’t miss Michael Lowenstein, thought leadership principal at Beyond Philosophy, as he provides valuable perspectives on B2B and B2C loyalty programs and offers practical and proven methods for developing consistent loyalty programs. Reserve your spot at this informative webinar presented Thursday, June 17th, 2015.

Employee Experience 160

Employee Experience Customer Experience Loyalty Programs B2C 160