C Space

JULY 21, 2020

The Brand Move Roundup – July 21, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Four months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis. on July 21.

2020 52

2020 Brands Transportation 2002 52

SurveySparrow

NOVEMBER 28, 2019

2020’s right around the corner. Here are the much-awaited customer experience conferences of 2020. Oracle is all set to help organizations adopt innovative and disruptive data-driven customer experience strategies to empower change and stimulate growth. When: 14th January – 15th January 2020. Well, then dive in!

2020 96

2020 Customer Experience Workshop 2019 96

Oracle

JANUARY 14, 2020

NRF Vision 2020: Retail’s Big Show expected record-breaking numbers this week, and there was certainly no lack of inspired solutions on display, poised to wow show-goers. Kevin Johnson, President and CEO, Starbucks and Stephanie Mehta, Editor in Chief, Fast Company at NRF 2020. And tech and retail companies are eager to deliver.

2020 44

2020 Employee Experience Insights Retail 44

C Space

SEPTEMBER 10, 2020

The Brand Move Roundup – September 10, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. In early March we began reporting daily on how brands were dealing with Covid-19. We welcome having our eyes opened to what we ignored.

2020 40

2020 Brands Retail Government 40

C Space

SEPTEMBER 1, 2020

The Brand Move Roundup – September 1, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. In early March we began reporting daily on how brands were dealing with Covid-19. general election. The NBA plans to help the vote in other ways too.

2020 40

2020 Brands Airlines Social Media 40

C Space

JULY 2, 2020

The Brand Move Roundup – July 2, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Three months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

2020 52

2020 Brands Airlines Social Media 52

C Space

JULY 24, 2020

The Brand Move Roundup – July 23, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Four months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

2020 52

2020 Brands Tourism Advertising 52

C Space

APRIL 21, 2020

The Brand Move Roundup – April 21, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. All stories are free to stream on desktop, laptop, phone or tablet.

2020 52

2020 Brands Hospitality Entertainment 52

Beyond Philosophy

FEBRUARY 20, 2020

We recently learned about the inventor of the hashtag Chris Messina’s concept of Conversational Commerce and how it has changed the way brands interact with their customer on social media platforms. We spoke with Messina in a recent podcast about how a brand can humanize itself for its customers. Chatbots can have these personas, too.

Innovation 162

Innovation Social Media Technology Brands 162

Talkdesk

FEBRUARY 18, 2020

What do the world’s leading luxury concierge service, an apparel brand with a mission to help those in need, and one of the fastest-growing digital mortgage companies have in common? They are all featured presenters at Opentalk® 2020 , the premier customer experience (CX) event of the year! Learn from the industry’s best.

2020 56

2020 Apparel Hospitality Insurance 56

CSM Magazine

OCTOBER 5, 2020

Customer Service & Experience USA 2020 (November 17-18th) brings together an unrivalled list of senior customer service leaders from the world’s most powerful and innovative brands. In celebration of our 10th anniversary, we are bringing our most senior line-up yet. Register for your free pass now and join us November 17th.

2020 52

2020 Customer Service Hotels Contact Center 52

Alida

OCTOBER 18, 2017

Insight-driven businesses are set to steal $1.2 trillion in market share by 2020, according to a recent Forrester report. With that much money at stake, more and more companies are investing in gathering insight and infusing it in all aspects of their business. Share insight. Create a hub for your insights.

Insights 113

Insights Customer Relationships ROI 2020 113

SurveySensum

DECEMBER 29, 2023

Patient Feedback Patient feedback serves as a beacon, providing invaluable insights that illuminate the path toward refining operational strategies within healthcare settings. Harnessing patient insights allows healthcare providers to tailor their approaches, fine-tune services, and amplify patient-centric care.

Insights 52

Insights Healthcare E-support Demo 52

iPerceptions

DECEMBER 3, 2019

Customer Experience (CX) can make or break a brand. With 2020 upon us, brands must stay on top of all the latest CX innovations, gleaning opportunities, and cautionary tales to ensure their CX program prospers over the next decade. Customer Experience conferences are a great place to gain these insights.

2020 83

2020 Customer Experience Innovation Customers 83

C Space

MARCH 30, 2020

The Brand Move Roundup – March 30, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus.

2020 40

2020 Brands Healthcare Banking 40

Currency Alliance

JUNE 16, 2020

For most of the last decade, loyalty marketing seemed to be on autopilot for many brands – but the tide is turning. What really stood out is which brands were pulling off these feats. Travel brands have featured less heavily among the winners, this year, than ever before. The program is actually called, ‘ Voxi Drop ’.

Magazine 52

Magazine Loyalty Innovation 2020 52

C Space

SEPTEMBER 3, 2020

The Brand Move Roundup – September 3, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. In early March we began reporting daily on how brands were dealing with Covid-19. activism manager for Ben & Jerry’s.

2020 40

2020 Brands Sports B2C 40

C Space

SEPTEMBER 21, 2020

The Brand Move Roundup – September 18, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. In early March we began reporting daily on how brands were dealing with Covid-19. from brands and teams. We created a monster.”

2020 40

2020 Brands Sports Fashion 40

CSM Magazine

DECEMBER 2, 2020

As we say farewell to 2020 there are plenty of positives to take from this year of change and challenges. By far the biggest takeaways from 2020 are: Remote work is here to stay – the pandemic has finally ended the decade-long debate on remote or home-working. Lessons learned.

2021 72

2021 2020 E Commerce E-support 72

C Space

OCTOBER 2, 2020

The Brand Move Roundup – October 2, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. In early March we began reporting daily on how brands were dealing with Covid-19. retail sales, up from 14% last year.

2020 40

2020 Brands 2030 Apparel 40

C Space

SEPTEMBER 30, 2020

The Brand Move Roundup – September 30, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. In early March we began reporting daily on how brands were dealing with Covid-19. BRAND MOVE ROUNDUP ARCHIVE.

2020 40

2020 Brands Airlines 2021 40

CSM Magazine

APRIL 20, 2021

But what are these consumer insights and how to track changes? What Are Consumer Insights? Consumer insights are ideas used by brands or businesses to get a deep insight into how their audience thinks and feels. Let’s take an example of some brands using consumer insights.

Consumers 52

Consumers Insights E Commerce 2020 52

C Space

DECEMBER 17, 2020

2020 “In” Review. 2020 “In” Review. In March of 2020, we launched “Customer, Now” as an exploration with 504 people in China, Germany, India, Japan, UK and the US, to understand how people’s lives are changing amidst the new realities thrust upon us in 2020. 2020 showed us that at every turn. 2020 “In” Review.

2020 52

2020 Brands Document Insights 52

Thematic

DECEMBER 9, 2019

Welcome to 2020! When one player in the space creates an innovative solution, customers soon expect the same innovation from others. How do tech companies come up with these innovations? By listening to customer feedback, companies can monitor what works and what doesn’t, iterate and improve as they keep innovating.

Feedback 126

Feedback 2020 Travel Voice of Customer 126

SurveySparrow

NOVEMBER 28, 2019

2020’s right around the corner. Here are the much-awaited customer experience conferences of 2020. Oracle is all set to help organizations adopt innovative and disruptive data-driven customer experience strategies to empower change and stimulate growth. When: 14th January – 15th January 2020. Well, then dive in!

2020 52

2020 Customer Experience Workshop Events 52

CSM Magazine

DECEMBER 10, 2019

Improving the customer experience will continue to be a priority for businesses in 2020, meaning driving insights from customer data has never been more important. Hazel Morton of customer feedback experts Critizr works with some of Europe’s biggest brands and businesses. Building the money story. Empowering the whole company.

2020 52

2020 Net Promoter Score 2012 Customer Centricity 52

Qualtrics

DECEMBER 17, 2019

We picked the collective mind of the resident brand experience (BX) experts at Qualtrics to find out the main trends and issues marketers and brand managers need to be aware of in 2020. From the death of likes to a focus on brand-led marketing, here’s everything you need to know. A pivot to brand-led marketing.

2020 32

2020 Brands Chief Customer Officer Hotels 32

C3Centricity

JANUARY 13, 2021

Perhaps that’s the reason why we recorded an over 15% increase in our readership in 2020. In appreciation of your loyalty, we have summarised the top twenty articles we published in 2020, so you can check that you didn’t miss any, or remind yourself of their usefulness: #1. Is Packaging Part of Product or Promotion?

Customer Centricity 71

Customer Centricity Article 2020 Hospitality 71

Oracle

MARCH 11, 2020

Today, women in CX are driving innovation, rethinking what the customer experience means, and bringing these insights to new industries and audiences. link] #customerexperience #leadership #womenleaders pic.twitter.com/mn6B2qNjYs — Jeanne Bliss (@JeanneBliss) March 8, 2020. Jeanne Bliss. Follow her work on LinkedIn.

2020 83

2020 Technology Chief Customer Officer Customer Journey Mapping 83

Avaya

OCTOBER 25, 2017

In fact, the market is heading towards bank branch innovation unlike anything we’ve ever seen. By 2020, it’s expected that over half of financial transactions in Europe will be made through fintech companies , a shift that’s shaping tech-driven directives like PSD2. Instead, it calls for unparalleled bank branch innovation.

Banking 58

Banking Innovation Brands Financial 58

BlueOcean

JULY 12, 2018

Viewing your supplier as an extension of your internal organization invites the opportunity for knowledge sharing, process improvements, risk reduction, and product/service innovation. They represent your brand in the most vulnerable way possible, so investing in the relationship is imperative. The Role of Chatbots in Customer Care. “

Customer Care 185

Customer Care Contact Center Competitive Advantage B2B 185

Eptica

JULY 2, 2020

Date: Thursday, July 2, 2020 Author: Pauline Ashenden - Demand Generation Manager Customer service: what you can learn from great business leaders. Published on: July 02, 2020. Listen to what they are saying through in-depth Voice of the Customer programmes and use the insight to drive change. More about Bill Gates ) 4.

Customer Service 142

Customer Service Customer Centricity 2020 Innovation 142

C3Centricity

JANUARY 4, 2021

Either way, we’d like to thank you all for your support in 2020. Five Brilliant Ideas to Boost your Insight Development. Ever wondered why you struggle to develop actionable insights. Brand Portfolio Secrets to Success (5 Things You Need to Know). Do you know how your brand is seen by category users?

Customer Centricity 62

Customer Centricity 2020 Hospitality Article 62

Oracle

FEBRUARY 21, 2020

Oracle Modern CX 2020 will take place March 23-26 at McCormick Place West in Chicago, with 200+ planned sessions focusing on the hottest topics in customer experience. Ready to register for Oracle Modern CX 2020? One of the most insightful ways to learn is to hear from fellow customers telling their story.

2020 62

2020 Customer Service Roadmap Hospitality 62

Alida

DECEMBER 4, 2017

Cadillac is a brand that needs no introduction. It is an iconic company—a larger-than-life brand that people associate with luxury. Many people associate Cadillac with the yesteryears—back to the era of Marilyn Monroe and Elvis—but not with the innovation leaders of today. But Cadillac’s legacy is also its biggest challenge.

Customer Centricity 170

Customer Centricity Marketing Automotive Innovation 170

Lithium

DECEMBER 21, 2020

In 2020, brands have adapted to shifts in everything from business practices to employee structure to customer expectations. We’re announcing our 2020 Autumn Launch to help our customers develop this important form of connection with their own customers. What’s new in Khoros Communities. Events experiences. Learn more here. __.

Innovation 52

Innovation Social Media Events 2020 52

Lithium

NOVEMBER 10, 2020

In 2020, brands have adapted to shifts in everything from business practices to employee structure to customer expectations. We’re announcing our 2020 Autumn Launch to help our customers develop this important form of connection with their own customers. What’s new in Khoros Communities. Events experiences. Learn more here.

Innovation 52

Innovation Social Media Events 2020 52