Comm100

NOVEMBER 29, 2021

In this blog, we’ll look at the top customer service trends to expect in 2022 so you can build a team of customer experience excellence. This will shift significantly in 2022 – according to 99 Firms , ‘By 2022, about 85% of businesses are expected to opt for live chat support.’. However, every year, it has come true.

2022 85

2022 Customer Service Omnichannel 2021 85

Comm100

FEBRUARY 1, 2022

Connecting with international students is simply not easy, and it has been made even more difficult with the onset of Covid-19. In this blog, we’ll look at the technology behind omnichannel digital support, and how colleges and universities can use it to engage with international students. have declined for the past five years.

Engagement 79

Engagement Omnichannel Social Media Connections 79

Comm100

FEBRUARY 2, 2022

Does your customer service team have big plans for 2022? In this blog we’ll look at the top customer service improvement strategies for 2022, and show you how you can bring your team one step closer to digital CX excellence. . If your channels aren’t connected, this means the information and knowledge within them isn’t either.

2022 52

2022 Customer Service Omnichannel Social Media 52

Comm100

NOVEMBER 29, 2021

In this blog, we’ll look at the top customer service trends to expect in 2022 so you can build a team of customer experience excellence. This will shift significantly in 2022 – according to 99 Firms , ‘By 2022, about 85% of businesses are expected to opt for live chat support.’. However, every year, it has come true.

2022 63

2022 Customer Service Omnichannel 2021 63

Integrity Solutions

NOVEMBER 22, 2022

Leaders increasingly understand that company culture strongly influences employee engagement — and employee engagement levels are excellent predictors of future turnover. The 2022 Gallup State of the Global Workplace report highlights that employees are more disengaged than ever. Are Disengaged Employees Really A Concern?

Banking 79

Banking Culture Engagement Leadership 79

Comm100

DECEMBER 13, 2021

In this blog, we’ll look at the four top reasons why credit unions need to offer live chat services in 2022, from improving member experience to gaining member insights. Interestingly, although the survey speaks to the convenience of digital technologies, it also highlights the needs of banking customers that impact how people connect.

2022 52

2022 Banking 2021 Financial 52

Stella Connect

JANUARY 12, 2022

Customer service is one of the most significant differentiators between your brand and the competition, but its success solely depends on the performance of agents on the front lines — which is why your training program needs to include initiatives that improve agent engagement. Where agent engagement trends, the other areas follow.

Customer Service Training 69

Customer Service Training Engagement Customer Service Feedback 69

Optimove

MARCH 30, 2023

Let’s start with the bottom line: Most consumers, at 78%, plan to spend the same or less for summer items compared to 2022, and only 22% plan to spend more. Almost half of the consumers surveyed have less confidence in the economy compared to 2022. More ways to engage consumers? Download your copy of the report.

Consumers 94

Consumers Omnichannel 2022 Retail 94

Gainsight

JUNE 2, 2022

Thimaya Subaiya and Anisha Sivakumar Discuss the How Strong Connections Drive Business. It means improving connections! Cisco is synonymous with word connection— i n business, education, philanthropy, and creativity. Gainsight is also all about connection. Their company is all about connection. . We think so!

2022 52

2022 Chief Customer Officer Innovation Connections 52

Optimove

SEPTEMBER 20, 2022

Whether you’re a rookie or an expert, the time is now to start planning how to capture, connect with, and convert your audience to win the mobile marketing game with your retail app this winter. By creating targeted messaging for your established audiences, you’ll be in a far better position to drive engagement. Bottom line?

2022 52

2022 Retail Sports Events 52

Lithium

NOVEMBER 1, 2022

Some blog areas are limited to Khoros customers only. Khoros + SearchUnify Partnership Combining the power of Khoros’s enterprise-grade communities software and SearchUnify’s AI-driven enterprise search solution to increase community engagement, improve customer satisfaction, and further reduce support costs. Available On-demand.

2022 52

2022 Roadmap ROI Social Media 52

ShepHyken

JUNE 15, 2018

In a recent press release, Gartner estimated that “ 25% of customer service and support operations will integrate virtual customer assistant or chatbot technology across engagement channels by 2020, up from less than two percent in 2017 ”. What’s really required is a platform like Zelp that can connect both these use-cases.

Blog 76

Blog Social Media Healthcare 2017 76

SurveySensum

FEBRUARY 24, 2022

10 Best Customer Feedback Tools leading in 2022. Top 10 customer feedback tools in 2022. Also, if your customer feedback tool connects with your existing apps and technology, the workflow will be smooth, enriching your experience with the software. . Top 10 customer feedback tools in 2022. Introduction. SurveySensum.

2022 52

2022 Feedback Multi-Channel NPS 52

Comm100

DECEMBER 12, 2023

This blog will delve into the top four customer service trends that are expected to take center stage in 2024. This blog is written for you, the experienced customer service professionals, who are the driving force behind these changes that will improve CX and internal efficiencies.

2024 81

2024 Innovation Customer Service Omnichannel 81

CX University

MARCH 18, 2024

In today’s digital age, businesses are on a mission for fresh, exciting ways to connect with their customers and craft unforgettable, personalized journeys. Customers are more likely to engage with brands that understand their individual needs and provide tailored solutions that address their specific pain points.

Customer Experience 52

Customer Experience Retail 2023 2022 52

Stella Connect

DECEMBER 7, 2021

For answers, our team at Stella Connect by Medallia commissioned a research study of more than 2,100 consumers in the US and UK to uncover key drivers of customer sentiment , behavior, preferences, and loyalty. 5 Best Practices from Our 2022 Insights on the Future of Customer Service Report. 5: Agent tone and communication style.

Insights 99

Insights Customer Service 2022 Customer Satisfaction 99

Comm100

MARCH 20, 2024

Through this medium, they can engage with citizens in real-time, provide 24/7 assistance, and disseminate accurate and accessible information. This blog explores the decline of public trust in government, backed by data from the U.S., Several factors have contributed to this declining trust in government.

Government 78

Government Communication Social Media 2022 78

BirdEye

DECEMBER 8, 2022

Community blogging 15. As of July 2022, TikTok has reached one billion monthly active users. About: Social networking sites are designed to connect people in a shared online space. Social networking sites also encourage people to engage and communicate with the brands and businesses they know and love.

Social Media 98

Social Media Brands Entertainment Connections 98

TechSee

AUGUST 14, 2023

If you missed the 2022 list, you can check it out here. Follow on LinkedIn Agnes So, Head of Customer Support & Engagement at HotDoc Based in Melbourne, Agness is passionate about creating exceptional customer experiences through lean teams, self-service, and training. Before joining HotDoc, Agnes spent 4 years at Apple.

2023 207

2023 Customer Service Contact Center Customer Centricity 207

ShepHyken

NOVEMBER 2, 2018

It’s estimated that by 2022, the banking and healthcare sector will make savings of up to $8 billion with chatbot usage. That’s not all; there are numerous businesses that have been reporting claims of not only higher savings, but better revenue due to higher CTR and engagement from their customers. Instead, it’s an automated process.

Customer Journey 90

Customer Journey Blog Healthcare 2010 90

Optimove

OCTOBER 20, 2022

consumers surveyed* (35%) responded that they will spend less in the 2022 holiday season than in 2021. The results align with confidence about what they will budget for holiday shopping, with 39% “less confident” and 19% “more confident” about holiday spending when comparing 2021 to 2022. .

Customer Relationships 98

Customer Relationships Consumers Marketing 2007 98

Stella Connect

DECEMBER 15, 2021

This is just one key takeaway from Customer Service Trends for 2022: Preparing for the Future of Customer Service , a comprehensive report based on our customer service study of more than 2,100 consumers in the US and UK. Source: 2021 Stella Connect by Medallia survey of 2,100 consumers in the US and UK.

Poor Customer Service 75

Poor Customer Service 2021 2022 Consumers 75

Stella Connect

JANUARY 20, 2022

After all, according to our Customer Service Trends for 2022 report: Nearly all (95%) of customers say customer service impacts their purchasing decisions. A majority (84%) say that when customer service is able to solve a problem for them it strengthens their emotional connection to the brand.

Customer Service Training 78

Customer Service Training Contact Center Customer Service 2022 78

Optimove

AUGUST 31, 2023

In this post, we explore the correlation between consumer demands for personalization and relevancy in marketing from brands, along with the challenges marketers face in leveraging first and zero-party data to deliver marketing communications that establish a personal connection with consumers.

Marketing 52

Marketing 2023 Multi-Channel B2C 52

SurveySparrow

FEBRUARY 24, 2022

Here’s what we’ll cover in our blog post. From Slack stand-ups to engaging surveys and polls, you get to track progress, enable weekly employee reflections, and streamline your employee check-in feedback. Do you feel connected to your teammates? Daily Employee Check-In Questions. Fun Employee Check-in Questions.

2022 52

2022 Communication Engagement Leadership 52

Optimove

OCTOBER 5, 2023

When asked if they would like to receive fewer marketing messages in 2023 versus 2022, 73% noted they wanted less.  The Frightening Intimidation of Marketing AI While AI holds incredible potential to revolutionize customer engagement and personalization, it can also be an intimidating prospect. Fright Level: 4. Fright Level: 5.

Marketing 119

Marketing 2023 Loyalty Consumers 119

Optimove

JANUARY 12, 2023

“If you ask us, we have no doubt where 2022, and the entire foreseeable future of marketing, is headed” is how we started the blog summarizing last year’s Optimove Connect End of Year Forum. “In 2022, we focused more on keeping players active without them having to spend their own money.

2023 52

2023 2022 Consumers Marketing 52

Optimove

JANUARY 26, 2023

In December 2022, we surveyed 406 US consumers to better understand how vital trust truly is. It underscores that trust is directly connected to a consumer’s loyalty to a brand. With loyalty, customers become engaged with the brand, which drives sales and margins and increases customer lifetime value. Well, we’re glad you asked.

Consumers 105

Consumers Loyalty Brands Retail 105

Stella Connect

JANUARY 28, 2022

If there’s one thing we’ve learned from asking consumers what factors matter the most when influencing their purchasing decisions and brand loyalties as part of our Customer Service Trends for 2022 report , it’s that the power of customer service is real. Request your Stella Connect demo today and see for yourself.

Customer Service 52

Customer Service Customer Service Training 2022 Social Media 52

Lithium

JULY 5, 2022

The Khoros Customer Engagement team has been hard at work developing content with a fresh outlook on modern solutions and paths to follow as you continue your journey. Read the full blog to see what we're working on to keep you on the path to success. Some blog areas are limited to Khoros customers only.

Multi-Channel 52

Multi-Channel Leadership Roadmap 2022 52

ShepHyken

NOVEMBER 7, 2022

Customers wanted a connection, and the companies and brands that delivered found a new type of customer loyalty. When it comes to communicating with customers over the phone, there are thankfully a number of ways to keep them happy and engaged, in spite of having limited resources available. Follow on Twitter: @Hyken.

2022 15

2022 Article Customer Service 2023 15

Stella Connect

JANUARY 26, 2022

It’s on you to ensure that every agent is prepared to delight customers day in and day out — and in this blog post, we’ll lay out customer service training tips you need to know. In another blog post, we’ve shared top-rated examples to try out with your customer service team: Share ‘Weekly Wins’ Emails.

Customer Service Training 96

Customer Service Training Customer Service Management Feedback 96

Optimove

MARCH 29, 2022

If you’ve read our official press release from today (March 29th, 2022), you know that “Optimove, the leading CRM Marketing Platform, today announced its acquisition of Kumulos, a Dundee, Scotland-based provider of a personalized messaging platform for mobile applications.”. Which is 100% true. Again, this is perfectly accurate.

Marketing 59

Marketing Multi-Channel Sports Telecommunications 59

2020 Research

SEPTEMBER 1, 2022

In this article, we’ll walk through five takeaways we found in our 2022 US Banking Industry Loyalty Report , so you can better understand how to maintain brand trust: Share the “Why” Behind Your Business’ Purpose. Don’t Expect Your Customers to Be Loyal. You also can’t expect them to get to know you without laying the groundwork.

Brands 52

Brands 2022 Banking Advertising 52

Optimove

DECEMBER 5, 2023

On which execution channel did VIP customers engage with? This is why we connect OptiGenie to all your rich Optimove data, so you can analyze and optimize your marketing with complete freedom using a simple chat interface. For example, ask which campaigns my VIP customers respond to? Which product did they spend the most on?

Marketing 59

Marketing Download 2022 Insights 59

BirdEye

SEPTEMBER 15, 2023

This blog post explores the top 12 ways businesses can leverage AI for their sales functions in 2023. This can impact every sales function, from lead generation, conversion, and engagement to demand forecasting. Or, you can go a step further and invest in AI-driven prospect engagement tools to boost sales efficiency.

Sales 109

Sales 2023 Demo Social Media 109

Optimove

AUGUST 15, 2023

QR code scans quadrupled in 2022; 72% of us scan a QR code at least once a month (MobileIron), and recent predictions tell us that 99.5 If you’re a mobile-first brand, QR code marketing will go a long way to increasing engagement, cultivating loyalty, and driving growth … let’s explore. Need a bit of convincing? The result?

Brands 52

Brands Marketing 2025 Events 52